Previously I gave a 5 star review for the process of getting a new car, and how good Charlie Crouch was. Sadly, the process of trying to get my reservation deposit refunded is a nightmare. So many pro... Voir plus
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Lisez les avis des autres
Although in the end I couldn't find the car I wanted, I would thoroughly recommend this dealership, from the welcome from the highly professional and friendly receptionist, to the sales service I got... Voir plus
Good initial discussion re vehicle pluses and minuses. Was a bit rushed to make a decision to reserve the vehicle as the company wanted to sell it before the end of the month account closures and t... Voir plus
L'entreprise a répondu
Wanted to thank Charlie Crouch for helping find my perfect car, amazing service and went above and beyond to help me find what i needed. This will be the third time ive been back to Kia Brentford dea... Voir plus
À propos de l'entreprise
- Concessionnaire automobile
- Atelier de mécanique automobile
- Atelier de réparation automobile
- Magasin de pièces et d'accessoires pour motos
- Magasin de motos
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Norton Way Group is an established dealership group based in Hertfordshire & London. We've offered a variety of different manufacturers since opening in 1989 and strive to deliver only the best customer service.
Norton Way Group, Serving North Herts & London since 1989
Écrit par l'entreprise

- We strive to deliver only the best customer service.
- Our family-run business has been servicing a loyal customer base since 1989. Our customers appreciate the high level of customer service that we've delivered year after year.
Coordonnées de contact
963 Great West Road, TW8 9FX, London, Royaume-Uni
- 02038410241
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 52 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Good initial discussion re vehicle…
Good initial discussion re vehicle pluses and minuses.
Was a bit rushed to make a decision to reserve the vehicle as the company wanted to sell it before the end of the month account closures and then the actual delivery was delayed. On first delivery date th e vehicle was not fully prepared according to promise. On the positive side, the salesmen were Co operative. However, difficult to get hold of on the phone as we're always engaged in meetings.
In the end it was all done positively.
Would have rated five star if there was no delay.

Réponse de Norton Way Group - GWR Kia
Sat was very helpful and his advise and…
Sat was very helpful and his advise and knowledge was brilliant. He took time to explain about the car and to help me with any questions. Great person and a great asset to the Kia branch.

Réponse de Norton Way Group - GWR Kia
My experience was amazing from start to…
My experience was amazing from start to finish! Ven Condegama ensured that the process was made as clear as possible and the process could not have ran any smoother. I felt comfortable in confiding with Ven due to his approachable nature, and he ensured that all of my questions were always answered. I am over the moon about the service that was provided to me and I am super excited to be driving my new Kia Stonic!!

Réponse de Norton Way Group - GWR Kia
Just picked up my new car from Norton…
Just picked up my new car from Norton Way Group. That’s my second car with them. I’m so happy with their service. For the reason I got the second lease with them. Sat Phull was incredible. He explained me very well all the options I had and also kept me updated about the progress of the car until I picked it up.
The car is Kia Stonic Gt line 2025. I just love it!
It has so many features: sensors front and back, assisted parking, cruise control ( the car basically drives itself, measures the road, detects the cars ahead, breaks when need it ), it has steering control as well ( keeps you safely in your lane ) seat and steering wheel heating system, rain detectors ( wipers will turn on automatically and adjust accordingly), 3 drive modes (normal, economical and sport). I think there are more features that I’m missing now. It’s an amazing car.

Réponse de Norton Way Group - GWR Kia
Brought a 2019 Kia ceed
Brought a 2019 Kia ceed. The sales person Simon was so helpful and kept me up to date with everything. Got the car for a very good price. Thank you Simon for all the communication. Highly recommend GWR Kia.

Réponse de Norton Way Group - GWR Kia
Very well looked after
Very well looked after, Daniel salesman couldn't do enough for me, making sure I was informed all through the process

Réponse de Norton Way Group - GWR Kia
Seamless Exchange
GWR KIA contacted me over months prior to the end of my first 3yr deal. That kept me updated of vehicles available & what was on offer IE. Keep the car or swap. Transferring to my new vehicle was a smooth transition. Paperwork, process, participation was seamless.
Many thanks to Dominique, Daniel, Habib.

Réponse de Norton Way Group - GWR Kia
Lovely showroom Sat had been great and…
Lovely showroom Sat had been great and informative

Réponse de Norton Way Group - GWR Kia
Kia purchase at GWR showroom.
It was the salesman we had Daniel Bartlett, he was amazing, he took us through many options and showed us many different car, never rushed us once, we found him very helpful and professional.

Réponse de Norton Way Group - GWR Kia
Smooth process, would recommend.
Purchased a Kia on PCP last month, the whole process was easy and unstressful, lovely staff, not at all pushy and part exchanged mine with ease. Will use again

Réponse de Norton Way Group - GWR Kia
Sat was very friendly and professional
Sat was very friendly and professional, our work was completed smoothly and successfully. Thank you Sat for your hospitality and professionalism

Réponse de Norton Way Group - GWR Kia
Excellent staff
Excellent staff, friendly environment, made me feel special from the beginning. They showed me different options and helped me to decide for my new car. I was kept informed of every stage of the process and the car was delivered as planned. I highly recommend GWR Kia

Réponse de Norton Way Group - GWR Kia
Excellent trading deals with outstanding customer service!
I recently had the pleasure of trading in my old car for a brand-new Kia Sportage at my local Kia dealership, and I couldn't be happier with the experience. From the moment I walked through the doors, the entire team made me feel incredibly welcome and valued as a customer.
The standout of the experience was undoubtedly Jay, the sales representative who assisted me throughout the process. Jay's approach was refreshingly transparent and honest. He took the time to truly understand my needs and preferences, ensuring that I found a vehicle that perfectly aligned with my lifestyle and budget. There was never any pressure to make a quick decision, and Jay patiently answered all of my questions, providing me with the information I needed to feel confident in my choice.
Jay's commitment to finding me the best possible deal was evident throughout the negotiation process. He worked diligently to secure a price that I was comfortable with, and he even went the extra mile to find additional incentives and savings that I wasn't aware of.
The new Kia Sportage itself is a dream to drive. It's stylish, comfortable, and packed with features that make every journey a pleasure. I'm particularly impressed with the advanced safety technology and the fuel efficiency, which will save me money in the long run. Thanks a lot.

Réponse de Norton Way Group - GWR Kia
Excellent and reliable customer care by…
Excellent and reliable customer care by Daniel & Habib, there guided me through everything and got me the best deal available!
Very Satisfied

Réponse de Norton Way Group - GWR Kia
Ven & Zaman
Ven & Zaman. These guys work really well as a team. From the first minute my experience of dealing with these two gentleman was an excellent one. Both Ven & Zaman did what they said what they were going to do and when they were going to do it. A rare quality these days. 100% honest pointing out some minor damage to the cars wheels immediately in their video (which was subsequently addressed). Car delivered on the day they said it would be delivered, considering this was distance purchase as we are over 220 miles away we could not he happier. Car was spot on when it arrived. I would have no hesitation in recommending this dealership and these two gents to anyone considering purchasing a car.

Réponse de Norton Way Group - GWR Kia
Excellent support and professional…
Excellent support and professional attitude from Sat. Fab cars

Réponse de Norton Way Group - GWR Kia
We recently purchased a car from Kia…
We recently purchased a car from Kia over the weekend, and we couldn’t be happier with the experience. Sat assisted us from start to finish, and his customer service was excellent. He answered all our questions, guided us through the process clearly, and made sure everything went smoothly. The whole team was friendly, but Sat really went above and beyond. Highly recommended!

Réponse de Norton Way Group - GWR Kia
Purchased a used 2022 Kia Niro EV 4
I originally just went to view a used 2022 Niro EV as I thought it may be a car that would be an ideal upgrade to my faithful Nissan Leaf.
I was so surprised at just how far EV cars have moved on, the Niro EV was in excellent condition & suited my needs for my retirement in 2 months time. I could not miss out, so purchased it there & then.
Sat Phull, the salesman who introduced himself when I first entered the showroom, was very helpful & a pleasure to do business with.
When I went back to collect the Niro EV 2 days later, it had been valeted & looked marvellous. Sat took the time to explain all the controls & even setup my phone with the car.
Thank you Sat.

Réponse de Norton Way Group - GWR Kia
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