Nzcouriers Avis 

I send around 80 packages on average a year. Over 13 years only 2 have been lost and 5 have been damaged making a claim. I don't think that is too bad and while it takes a while for a claim I always got it sorted. I feel its good value for money and fairly helpful CS with some convenient online features.

Very poor customer service, Failed to deliver my Xmas parcel. Couldn't contact the Company, left message on phone, filled in online request to track parcel and could only see it had been picked up. Never heard back. Finally in January I tracked down a local office who told me my parcel had been in a container that had been damaged and something had leaked over my package. I was not properly compensated and I am disgusted. Avoid NZ Couriers. NZ POST gives much better service and respects their clients

Terribly slow!!!! I ordered something two weeks ago and still not received! Also have tried to call them 4 times and Noone got back to me as promised or any idea at all of when I will receive my parcel..terrible!! 🤬🤬🤬

This company is terribly slow and such a nightmare. Phone provided on the website are useless, there's no way to update and track the parcel. We are waiting for textbook to be delivered across Auckland. Do not even think to use this courier

Unnecessarily slow. They keep parcels for a week in Auckland and no contact.

48 hours and all I can see is that my parcel has been collected by their driver from the company I ordered a product from. No further updates and no one answering the phone. Not great service at all.

This has got to be the absolute worst courier service in NZ. My parcel was lodged with them and dispatched on the 14/02...today is the 22/02 and no word from them. And how convenient, you can't even speak with anyone to help with an enquiry. Just get directed all over the place. Absolutely appalled by their service 🤬

it's happened every single time when they deliver something. it always says they couldn't access the premise because the door was locked. there is an in intercome right in front of the door. I don't think they even bother coming to my door. and every single time I have had to go to their office to pick up the parcel. mind you sometimes I end up paying more than the parcel's worth to go and pick it up. I don't know why all these businesses insist on using such unreliable company.

WARNING TO BUSINESS OWNERS:
There's some questionable things going on with NZ Couriers. Often, parcels we sent with this business never got to leave the depot; they're just marked as missing and NZ Couriers simply shrug their shoulders. Where do those parcels go? Who takes them?

These aren't items that NZ Couriers delivered to the wrong address (which is common); they're expensive irreplaceable parcels that have made it into someone's hands at NZ Couriers .. never be seen again. That needs some serious investigation.

We get a different story every day when we try and hunt down missing items. It's hard to know if it's complete incompetence or people are lying - or both.

No one proactively calls us. When we try and chase things up we only get the queue card emails saying there is an investigation. I don't believe NZC understands the meaning of that word.

We have examples were NZ Couriers have made customers do the hunting, and those poor customers have literally driven from depot to depot trying to hunt down their parcels (which are not found). How a delivery company could think this is ok is beyond me.

Our experience of NZ Couriers is that they hope everyone will give up, shut up, and go away .. so they can mark yet another parcel as lost. It's the easiest way for them. They still get paid for the non-delivery, so there is no motivation for them to do anything.

The end result of using this company is we lost good sales as we had to refund customers, we lost good customers, and NZ Couriers have impacted our bottom line.

There is no recompense beyond 'cost of sale'. Our items are unique, once it goes into the NZ Couriers black hole .. that's it .. we can't simply get another off a shelf and hope to sell it. We still pay for the cost of sending that non delivered item through them (??!!). And the cost of staff chasing lost items is the equivalent of 1 day a week in wages.

Outstanding lost items are left with no resolution. Escalation emails are treated in a dismissive manner.

We've tried contacting Head Office to highlight what's going on and there's a serious problem here (not just for us, but for many businesses and customers) .. we've had no response.

Not going away NZ Couriers .. we want our parcels back and we want people to know what's going on.

Useless service.I wouldn't give it a single star.
My parcel arrived from USA with no problems.
It has been handed over to NZ courier for 2 day delivery.
However,it has been neither tracking activities nor it has been delivered after 8 days.
Their customer representatives have been polite but useless

hey,
I bought something online rom Welsford, we are Whangaparaoa, around 70 KMS distance.
I asked the selleri if I can pickup, of course he said NO, due to covid fricking restrictions.
Unfortunately the business used NZ Couriers.
2 weeks, nothing, tracking says, with courier-diver fr overnight delivery. For last 10 days.
Calling contact centre, after 30 minutes of waiting, they put me on hold then, disconnection.
Why are business still using this company??

Yep third time unlucky in the last two months unfortunately the supplier chooses them, overnight delivery sitting at 4 days now last overnight delivery took a month despite Covid NZC's competition run rings around them and dont have the rediculous delays these guys do . One other order was actually like the videos you see on you tube with the package being thrown on the door step Promises from admin and reps turn to nothing. Best to avoid and go with NZ Post. I shudder when I see a company sends via NZ couriers it must hurt their businesses

This company need to get some tips from DHL. Terrible service and don't send anything fragile- I watched a courier driver actually throw a parcel around in the back of his van- hope it was not fragile. Why is this company so BAD. With reviews of 91% giving them a 1 star review surley the CEO has to pick this up and do something about that.

The most useless unfriendly unhelpful bunch of ****s how hard is it to take a package from one side of auckland to the other ? Would not recommend to a friend... or even an enemy. waste of time money and space.

For tne last 3 years we have had problems with the dunedin branch of NZ couriers
They have used every excuse for non delivery we have a wide concrete driveway with a slope we have watched the westharbour courier driver pull up photograph the leterbox and place non delivery in leterbox sometimes dosent even do that sometimes no acess is plastered on parcels i havre had to leave my job to pick up at my cost when they have been paid to deliver door to door as you will see further down our driveway photo
The company i work for changed courier companies so i would get my work materials everyone other courier delivers door to door even the postie
I now have to ask any company do you use nz couriers if so unless you can arrange another shipping company i can not purchase from you
The last straw being a ourchase of range hood oven and hobb from trade depot i asked only to find out it had arrived on nz courier who parked opposite my leterbox photographed it and once again didnt deliver
Now my rangehood and hobb have been sent back from Dunedin to AKL now are having to come back thru mainfrieght luckily they have intervened with my oven and mainfreight has picked it up in chch
Tbe branch in Dunedin are rude not interested the manager is an idiot who had to skid up our driveaay in his 4 wheel drive during lock down to redeliver a pram for my grandchild
Every other vehicle gets up god knows how they get on in Wellington
Never ever use NZ couriers Dunedin

It has been two weeks on a parcel that was expected the next day. An order from the same location using NZ Post has arrived the very next day with NZ courier claiming the location is not accessible.

We’re business owners and having NZ Couriers as our “service” provider has nearly broken us.

So many lost parcels. The tracking process doesn’t work properly, it doesn’t show tracking once it’s left our premises .. only when it’s arrived at the local branch and is about to be dispatched. Pointless!

Overnight deliveries (which we pay $$$ for) arriving weeks and weeks later. Damaged parcels are a huge issue - and we package goods so so carefully. And yes, customers have seen couriers throw parcels that are covered in fragile stickers.

The damages claim process is impossible, requires a customer to send everything back (original packaging included); get the parcel collected (trust me, if they can’t deliver efficiently, imagine what we go through getting a damage parcel collected); then we can only claim on the cost price of the goods.

We have to cover the original courier cost (very expensive), staff wages, all usual costs associated with that item, and there is no recompense for the real cost to us.

Our items are unique and irreplaceable. After we’ve fully refunded our customer, if that customer does buy something else, we are left to cover all the packaging and transport costs.

Lost parcels .. we cover the cost of this and send recompense or replacement items to customers. The financial impact of this is huge.

The number of lost, delayed and damaged parcels are significant each week. It takes up the equivalent of a day a week chasing down problems. The stress this puts on staff can’t be underestimated. They’re left fielding calls from customers who blame our business for NZ Couriers’ incompetence.

We’ve lost so much money, good customers, and had a reputation impacted.

And NZ Couriers response?
“Services cannot be guaranteed”

I would give 0 stars if I could. Our parcel was scanned into their system and then they 'lost' it from there? They didn't give the correct tracking number either. We urgently needed the parcel and because of NZ Couriers, my husband lost a week's work and let his team members down!! We had to order another part. I wonder if his original parcel will ever be seen again ???

My item was collected at 4.30pm on the 20Th December 2021 by Avondale courier to be delivered to Titirangi, 12.6 kilometers away, which takes 20 minutes to drive. On the 28th December, its still at the Avondale depot. They tell me to contact Penrose. Penrose tell me that Avondale put it in the wrong bin and it would be delivered on the 29th December. That 9 days since pick-up. Its now the 3rd of January and its still in the Avondale depot. Its been 'scanned' 4 times by the same delivery driver, in this time. NZ Couriers do not give a TOSS about 'service' especially the Avondale depot. When they open heads are going to bloody well roll. And Steve Wells, the General Manager is in for an earful.
Disgusted
Mike Fish.

They received my parcel from customs on the 15th of December, phone calls and emails. No response from query team, worst customer service. My kids still have not received the Christmas gifts I ordered back on November 11. More than 2 weeks in customs didn't help but this courier company just say someone will get back to you and they never do.