I needed another line added and wanted an affordable option for my son. Dean was welcomed us and sorted everything out that I asked. He helped to set up the line, apply discounts, check my accounts we... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnits 1.02-1.03, The O2, Millennium Way, SE10 0DX London, England, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
we came today to see Ariana grande (24th August) in suite 314 and we were looked after by Tracy who was extremely friendly and so nice. She was looking after everyone and making sure everything was in... Voir plus
L'entreprise a répondu
O2 have become a terrible network provider since they joint with Virgin Media. Everywhere the signal is weak, i never experienced this bad service before , i have been with O2 for over 15 years, if t... Voir plus
L'entreprise a répondu
Absolutly the worse provider you can ever have , RUDE STAFF, RUDE DEPARTMENT . what do you mean you cannot help me ? Im a paying customer .
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Coordonnées de contact
Units 1.02-1.03, The O2, Millennium Way, SE10 0DX, London, England, Royaume-Uni
- 020 8269 0202
4,4
Excellent
40 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de O2 - London The O2
Hey Kiti,
Thank you so much for your amazing feedback! 💙 We love hearing that you're happy with your experience and enjoying all the benefits available to you.
If there's anything we can assist with, we're only a message or call away:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/3QPUDah
📘 Facebook: https://bit.ly/4faHjp0
good service verry polite and helpful
7 juillet 2026
Avis spontané
Réponse de O2 - London The O2
Hi,
Thank you for your fantastic review! 😊 It's wonderful to hear that you're happy with the service and enjoying everything that's available to you.
If there's ever anything you'd like help with, we're ready whenever you need us:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4yeMddk
📘 Facebook: https://bit.ly/4ydDRTf
Solution didn’t work for eSIM
Solution didn’t work for eSIM. Still showing no service
7 juillet 2026
Avis spontané
Réponse de O2 - London The O2
Hi there,
What an awesome review—thank you! 🌟 We're so happy to hear that things are going great and that you're loving what O2 has to offer.
Remember, if there's anything we can help with, we're always here:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4wBS9LO
📘 Facebook: https://bit.ly/4pfO11y
Dean was a legend
Dean was a legend. As someone who embarrassingly struggles with tech being in my mid thirties, he talked me through the set up of my phone and was great to chat to. Thanks Dean
2 juillet 2026
Avis spontané
Réponse de O2 - London The O2
Hi Mr Adams,
Thanks for the brilliant review! ⭐ We're really pleased to hear that everything is going smoothly and that you're getting great value from what we offer.
Got a question or need some support? We'd love to hear from you:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4yf0Kpk
📘 Facebook: https://bit.ly/4b5Epkj
Mahinel and shaedul made my experience…
Mahinel and shaedul made my experience simple and quick which was very helpful.
2 juin 2026
Avis spontané
Réponse de O2 - London The O2
Thanks for your review! It is great to hear about the level of service you have received.
Quick and efficient
2 juillet 2026
Avis spontané
Réponse de O2 - London The O2
Thanks for your review! It is great to hear about the level of service you have received.
Thank you Dean!
Dean was very nice, honest and clear about what was avaliable
2 juillet 2026
Avis spontané
Réponse de O2 - London The O2
Thanks for your review! It is great to hear about the level of service you have received.
Package Review Updated
My query was answered with added information that allowed me to make another change while instore. Shaedul helped get the ball rolling and advised me accordingly.
30 juin 2026
Avis spontané
Réponse de O2 - London The O2
Thanks for your review! It is great to hear about the level of service you have received.
O2 have become a terrible network…
O2 have become a terrible network provider since they joint with Virgin Media.
Everywhere the signal is weak, i never experienced this bad service before , i have been with O2 for over 15 years, if this don’t get better I have to force myself to move to different provider
1 juillet 2026
Avis spontané
Réponse de O2 - London The O2
thank you for taking the time to leave us a review.
We're sorry to hear that you're having some problems with your mobile signal recently. You'll be able to see if there are any known mast and reception issues by entering your full post code here: https://bit.ly/3SGJXeG
This will present to you information on any faults, as well as a current estimated fix time. If you're still having an issue and nothing is being listed on the link above, please get in touch, so we can help run further checks.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4paOMJi
Facebook: https://bit.ly/4pe9TKL
Quick and efficient- Shaedul great…
Quick and efficient- Shaedul great service
27 juin 2026
Avis spontané
Réponse de O2 - London The O2
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fd5eVU
Facebook: https://bit.ly/4eSbQHV
Attention to detail fantastic.
22 juin 2026
Avis spontané
Réponse de O2 - London The O2
This is great to hear! Thanks for the review and feedback 💙
Helpful staff …
Dean helped me sort an ongoing phone problem, very nice service !!
18 juin 2026
Avis spontané
Réponse de O2 - London The O2
Hello Essie,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4xDfa2e
Facebook: https://bit.ly/4xDfaPM
A very warm welcome by Dean and Derek
A very warm welcome by Dean and Derek. My issue was sorted in less than 10 minutes. Derek also helped me with the app that stops the same problem to occur in the future.
18 juin 2026
Avis spontané
Réponse de O2 - London The O2
Hello Caroline,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vXH0o3
Facebook: https://bit.ly/43JTmEw
I was served by Shaedul and another…
I was served by Shaedul and another guy, both very nice guys, very helpful, thanks for taking the time to help
18 juin 2026
Avis spontané
Réponse de O2 - London The O2
Hello Vianney,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vYFbHH
Facebook: https://bit.ly/4uFxwNv
Réponse de O2 - London The O2
Hi there,
Thank you for taking the time to leave a review.
We're delighted to hear that everything was amazing and that Mohamed provided excellent service. Delivering friendly, professional, and efficient support is what we strive for, so it's wonderful to know that Mohamed made such a positive impression on your experience.
We'll be sure to pass your kind feedback on to Mohamed, who will be pleased to hear that his efforts were appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3TtJnkC
📘 Facebook: https://bit.ly/4puZV7H
Excellent service from Shaedul
Excellent service from Shaedul. Helprd transfer data. No problems. A great guy !!!
15 juin 2026
Avis spontané
Dean helped me get my sim working after…
Dean helped me get my sim working after a frustrating evening after purchase at coop. Data wasn't working but calls worked. He troubleshot and fixed the issue. Excellent customer service!
13 juin 2026
Avis spontané
Réponse de O2 - London The O2
Hello Daniel,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4enWlY5
Facebook: https://bit.ly/3SGsqD6
My SIM card randomly stopped working…
My SIM card randomly stopped working and it was so frustrating trying to figure out the problem. Luckily Dean was beyond patient and helpful. I was prepared to spend the most of the morning in store, but Dean was very efficient and had my problem fixed in approximately 15 minutes.
10 juin 2026
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.