Prompt kind caring service. Listened to my needs, talked about offers, applied my needs to all what was available. Vaish was particularly kind. Appreciated my limitations with IT but treated me as an... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnits 55-56, Victoria Centre, NG1 3QG Nottingham, England, GB
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Lisez les avis des autres
every time I log into my O2 account to look at my balance, all I get is this information “Current Balance - This information is not available at the moment. Please try again later” it is absolutel... Voir plus
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Purchased Doro Mobile March 2025 from 02. May 2026 called at Nottingham shop as old text messages would not clear, staff could not clear them either .They sent off to 02 for repair. Yesterday 2nd J... Voir plus
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Let me clarify, Serena's help was highly appreciated - the only one that actually resolved my issue. That being said - my overall experience with the O2 company has turned towards the... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Coordonnées de contact
Units 55-56, Victoria Centre, NG1 3QG, Nottingham, England, Royaume-Uni
- 0115 822 7942
4,8
Excellent
108 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Vaish was extremely helpful and polite
Vaish was extremely helpful and polite. She smiled throughout the conversation and helped with my phone issues. The sales representative Natasha was extremely helpful and patient.
23 juin 2026
Avis spontané
Réponse de O2 - Nottingham
Hi,
Thank you for taking the time to leave a review.
We're delighted to hear that Vaish was extremely helpful and polite throughout your visit. It's wonderful to know that she was able to assist with your phone issues while maintaining such a friendly and positive approach.
We're also pleased to hear that Natasha provided helpful and patient support. Delivering excellent customer service is something we strive for, so it's fantastic to know that both Vaish and Natasha made such a positive impression on your experience.
We'll be sure to pass your kind feedback on to both colleagues, who will be delighted to hear that their efforts were appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4fO3dyP
📘 Facebook: https://bit.ly/3T9GGVm
Vaish was so helpful and sorted out our…
Vaish was so helpful and sorted out our problem very quickly, she is very pleasant and a pleasure to deal with.
23 juin 2026
Avis spontané
Réponse de O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that we've helped put things right. If you need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4wbF1Nh
Facebook: https://bit.ly/4waftzU
Able to pay my bill and she set up my…
Able to pay my bill and she set up my standing order brilliant
Serena
22 juin 2026
Avis spontané
Réponse de O2 - Nottingham
Hi Barry,
Thank you for taking the time to leave a review.
We're delighted to hear that Serena was able to help you pay your bill and set up your standing order. It's great to know that she provided the support you needed and made the process straightforward for you.
We'll be sure to pass your kind feedback on to Serena, who will be pleased to hear that her assistance made such a positive difference to your experience.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4xcRBfR
📘 Facebook: https://bit.ly/4wQYEKI
Seen Serena and Saima both helped me in…
Seen Serena and Saima both helped me in the Nottingham store with multiple issues with my account. Would recommend seeing them
22 juin 2026
Avis spontané
Réponse de O2 - Nottingham
Thank you for taking the time to leave us a review.
It's great to hear about the service that you have received from Serena and Saima - we'll be sure to pass on your comments
If you do need anything in future then please reach out using one of the contact methods below:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3SwylL2
Facebook: https://bit.ly/4vvkl2V
Serena was helpful and sorted my…
Serena was helpful and sorted my problem swiftly
20 juin 2026
Avis spontané
Réponse de O2 - Nottingham
Hi Nicki,
Thank you for taking the time to leave a review.
We're delighted to hear that Serena was able to help and sort your problem swiftly. We know how important it is to have issues resolved quickly and efficiently, so it's wonderful to know that Serena provided the support you needed and made your experience a positive one.
We'll be sure to pass your kind feedback on to Serena, who will be pleased to hear that her assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/45c6qD7
📘 Facebook: https://bit.ly/4vABzet
Réponse de O2 - Nottingham
Hi there Paul. Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services and level of service, especially from Serena. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fV23Da
Facebook: https://bit.ly/4vY4GJ6
Vaish was very helpful
19 juin 2026
Avis spontané
Réponse de O2 - Nottingham
Hi Alan,
Thank you for taking the time to leave a review.
We're delighted to hear that Vaish was very helpful during your experience with O2. Providing friendly, knowledgeable, and effective support is what we strive for, so it's wonderful to know that Vaish was able to assist you.
We'll be sure to pass your kind feedback on to Vaish, who will be pleased to hear that her help was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4gNWQO4
📘 Facebook: https://bit.ly/3T0diAZ
Serena was amazing
Serena was amazing. Changed my sim card and transferred new number to my old one.
19 juin 2026
Avis spontané
Réponse de O2 - Nottingham
Hi there Jannet. Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services and level of service, especially from Serena. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4xJmBF9
Facebook: https://bit.ly/4w7bYKM
Fantastic help from Vaish
Fantastic help from Vaish, lovely and well mannered. Treasure to o2!
18 juin 2026
Avis spontané
Réponse de O2 - Nottingham
Hello Cornell,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4uPMqAJ
Facebook: https://bit.ly/3Q7id1W
Quick and easy
Vaisha made sure that everything was done swiftly and was extremely helpful
14 juin 2026
Avis spontané
Réponse de O2 - Nottingham
Hello Aleksandra,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vKhse3
Facebook: https://bit.ly/3S0vn1g
I first went into your store in the Victoria center Nottingham
I first went into your store in the Victoria center to set a new account and your member of staff Vishesh was very helpful later in the week returned with mynew iPhone 17 air where Sinead set it all up for me plus a very professional and helpful manager Neal I have been with o2 for over 20 years regards ROBERT
8 juin 2026
Avis spontané
Réponse de O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/49XMvLg
Facebook: https://bit.ly/4uvH51b
Serena went above and beyond to try and…
Serena went above and beyond to try and assist me with quite an unusual challenge. She quickly understood how I needed to be helped and recommended various options. I felt she was advocating for me and therefore I felt very supported.
13 juin 2026
Avis spontané
Réponse de O2 - Nottingham
Hello Ann,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4otAKC9
Facebook: https://bit.ly/4or9GmW
Today I visited Victoria center branch…
Today I visited Victoria center branch supervisor Mr. Nouman help me lots also staff from customer service Serena she help altos, I truly appreciate for both staff they did extra service like wow
11 juin 2026
Avis spontané
Great support with O2 app access.
11 juin 2026
Avis spontané
Serena just helped me
Serena just helped me, and she was very, very helpful. Nothing was too much bother. I walked in the shop confused and left completely at ease and altogether a very happy customer.thankyou.
11 juin 2026
Avis spontané
sorted our issue with ease excellent…
sorted our issue with ease excellent service.
Serena helped alot .
6 juin 2026
Avis spontané
Réponse de O2 - Nottingham
Thank you for taking the time to leave a review, Mohammed! We're so glad to hear that you had a great experience with one of our agents. If you need any assistance in the future, please don't hesitate to get in contact using one of the following methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/3RWfEjC
Facebook: Send us a private message or mention us at: https://bit.ly/4ufNugV
Serena was very helpful
Serena was very helpful, trying to sort out mobile connection problem. Logged it and sorted it. Unfortunately the problem recurred so think another visit due.
3 juin 2026
Avis spontané
Réponse de O2 - Nottingham
Hi Sally,
Thank you for taking the time to leave a review.
We're delighted to hear that Serena was very helpful and took the time to assist with your mobile connection issue. It's great to know that she was able to investigate the problem, log it appropriately, and work towards getting it resolved for you.
We're sorry to hear that the issue has since recurred, as we understand how frustrating intermittent connection problems can be. However, we're pleased that Serena was able to provide support and help move things forward. If the problem continues, we'd be happy to take another look and explore what further assistance may be available.
We'll be sure to pass your kind feedback on to Serena, who will be pleased to hear that her efforts were appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4vPMgdh
📘 Facebook: https://bit.ly/4htXOPz
Thank you for choosing O2.
What is 02 Company Policy on returning a Pay As You go phone in warrently
Purchased Doro Mobile March 2025 from 02. May 2026 called at Nottingham shop as old text messages would not clear, staff could not clear them either .They sent off to 02 for repair. Yesterday 2nd June 2026 I returned to shop as they e mailed to say would not repair without a receipt. This was not a contract but a Pay as You Go phone. Staff in shop puzzled as all paperwork in order including copy of receipt. Nottingham shop manager was 'on a train 'so nothing could be done. Call from shop today manager needs to escalate to his manager. In house politics is no help to me I am retired they have my money £125 and I am phoneless whilst they all fall out.
2 juin 2026
Avis spontané
Réponse de O2 - Nottingham
Thanks for taking the time to leave us a review. We're very sorry to hear that you feel this way, we're keen to know more, so we can help put things right. Please get in touch using one of the following contact methods such as Calling us at 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3QlAjgz
Facebook: https://bit.ly/4oapjPx
Serena was Friendly professional and…
Serena was Friendly professional and patient.
3 juin 2026
Avis spontané
Réponse de O2 - Nottingham
Hi Trevor,
Thank you for taking the time to leave a review.
We're delighted to hear that Serena was friendly, professional, and patient during your experience with O2. Providing helpful, knowledgeable, and attentive support is what we strive for, so it's wonderful to know that Serena made such a positive impression.
We'll be sure to pass your kind feedback on to Serena, who will be pleased to hear that her assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3Rw2DgH
📘 Facebook: https://bit.ly/4pFpsvl
Thank you for choosing O2.
Serena and Natasha good job and team work
Serena and Natasha were of
great help. Solved my issue for me
3 juin 2026
Avis spontané
Réponse de O2 - Nottingham
Hi Faisal,
Thank you for taking the time to leave a review.
We're delighted to hear that Serena and Natasha were able to help and resolve your issue. We know how important it is to receive prompt and effective support, so it's wonderful to know that they were able to provide the assistance you needed and make your experience a positive one.
Providing friendly, knowledgeable, and customer-focused service is what we strive for, so we'll be sure to pass your kind feedback on to Serena and Natasha. They will be pleased to hear that their efforts were appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4fCHs4P
📘 Facebook: https://bit.ly/4pzh7ck
Thank you for choosing O2.
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