oakstreethealth.com Avis 

Provider was thorough and asked great questions. My longtime PCP left his practice and joined a new one that specializes in cancer patients. I had to find a new PCP and chose Oak Street Health. I was very impressed in the thoroughness of the provider I was assigned to, she asked a lot of questions and they took several blood samples. A few days later I received a call from a gentleman at Oak Street telling me they had received the results of the blood tests and one of them showed I had a hyperactive thyroid and they had an Endocrinologist they would recommend. I asked the guy if he could mail the info to me and he agreed. A couple of days later I could see that the info hadn’t been mailed in my USPS app and called Oak Street and told them I would come in and get the info. This is where the “fun” starts. I went to the front desk and told the receptionist why I was there. She pulled up my records and told me the name of the person I had spoken with and then told me she couldn’t release the info as they were waiting for approval. I asked her “approval from whom” as my insurance doesn’t require a referral, she became evasive and told me a third-party service they work with. Long story short I walked away without the info and test results I needed. Now I am forced to find an Endocrinologist on my own and most likely will have to have the same blood tests done all over again, which adds unnecessary costs and time to the equation

They assigned me with three different providers in two months, and they lost paper work they don' t know how to keep your documents safe, After they took vitals I sat in the examination hot room for over 40 minutes with my back and butt docks hurting. Be warned

To be fair, I have never been to Oak Street, so I cannot tell you about their service, but I live in Dallas, TX and today saw one of their commercial vehicles/vans that had license plates that showed registered in Mexico???!!! Medicare is American so how does a Meicare Advantage program have vehicles registered in Mexico?

I had a heat stroke, which affected my talk, I also have bone on bone right hip arthritis, I mentioned to oak street communicate via text, because of my affected speech.
They have not! I have had constant pain 24/7 with my right hip, and I need relief, also the doctor gave me valsartan 40 mg to help control my blood pressure,this has made me extremely dizzy. I have been trying since October to get help, they have not texted me back. I told them to text me because of my speech.

My prior insurance Blue Cross and Blue Shield, handled everything,and I had no out of pocket expenses, that insurance was taken away from me by government agencies.

I have been trying to get relief from the pain and dizziness since October, and they have done nothing to help me.

This is terrible, I would never go there, I just wish I never took the insurance that works with them, they are worse than a zero rating!

I'm frustrated with calls not being returned. Also lack of promises not being fulfilled. If I had it to do all over again, I would have never left my existing primary provider.

For In House Testings, Or Procedures
Where They Can Make More Money
OAK Street HEALTH Is Quick
With Scheduling.

I Called The Lafayette, LA March 24, 2026 Because I Woke Up In Pain, And Was Told The Earliest That I Could Be
Seen Is APRIL 13, 2026.
REALLY???

The Commercials ARE CONVINCING.
BUT, MY REALITY WITH THIS OFFICE
IS VERY DISCOURAGING!
Could Be Seen

As a patient of Dr. Upton who was referred to me I thought was as expected...but. The staff especially in customer relations at the pine Street location Tulsa is one of the rudest people that I've ever had to deal with giving incorrect information and being terribly insensitive as well...I would never refer anyone there again.

Wish I could write my experience without it turning into a book. Because of their incompetence, Oak Street Health flatly lied to me about a form required by the Court when petitioning for guardianship. First, they said they didn't receive it by fax, although I have confirmation of transmission. I mailed it Certified, return receipt, and they said they couldn't find it. I drove 80 miles to deliver it personally. All three times, my contact information was included. Turns out they received the form all 3 times, but the treating nurse did not know what to do with it! When a business ignores a form that is captioned by the name of a Court, that is bad. That court form is because of disabled adults not having the capacity to know what they are signing. It does not require a HIPAA release. It goes before a judge and if granted temporary guardianship, that person then has authority to sign the HIPAA release on the patient's behalf to get medical records for filing with the court. But, I was talking to call center people -- not anyone at the clinic, nor their legal department. No matter what number you call, you get a call center, some which are not located in the same State where the patient lives. No matter what issue you phone about, the result is the same; "The care team will contact you within 48 hours." What about 48 YEARS! My sister is 78 yrs old, but the MSN, (not a doctor), thinks that a patient that old who has had dementia for over 8 yrs knows they are signing a HIPAA release form. Recently, financial exploiter number 1 got a HIPAA release form for complicit party number 2, had my sister sign it, so complicit party number 2 then changed the mailing address in my sister's file. In spite of having my contact information, the form was mailed to complicit party number 2 who resides 700 miles away because she is listed as having a HIPAA release. Effectively, Oak Street Health put the information of that form, and the actual form, into the hands of suspect people and obstructed my sister's ability to live her last months in peace with someone she loves and who loves her. I filed a complaint with BBB and the response was, in my opinion, just so BBB won't reduce their rating due to no response, because it was just like the responses you get from the call center, that is along the lines of saying, "we will look into this matter and get back to you". I tremble at the thought that I had to explain this. Oak Street Health's staff, upon realizing they didn't know what to do with the form, rather than lying to me, should have contacted one of CVS's attorneys, or contacted me, and I would have helped them reach court personnel to explain the reason and purpose of that form to them.

At the Mishawaka, Indiana, clinic. I am generally satisfied with my experience. The nursing staff is terrific. I agree with other patients that communication is clumsy and can be slow. A patient portal would be greatly appreciated for quicker solutions. I am unhappy, though, that CVS is the parent company. I suspect there are conflicts of interest as a congressional hearing committee revealed,

The issue is not with Oak Street Health as a provider. The issue is with one of the drivers of the van. I suffer from a disability and have trouble walking sometimes. I parked near the door for a quick run in . The driver pulled up to the door as well and made a point to pull all the way to my front bumper so that I would need to back up before leaving. The manor in which he did it was to indicate that I should not have pulled up there. The thing is, he has no more right then anyone else to park there either. Regardless of both of our bad parking choices, his behavior reflects Oak Street Health. The location is 4401 W Western Ave South Bend IN 46619. I would give a description of him but I believe if this is addressed to the team, he will know exactly who he is.

This is the most frustrating place I’ve ever dealt with. Today the Oak Street Health in Tucson AZ “kicked” me out because my Medicare has a NH address. Medicare is a federal program good in all states. There was no offer to check into it. I have prescriptions and no doctor.

Don’t even bother signing up.

Had a confirmed appointment at the CastleHill medical site. When I showed up I was denied medical help because they said that I did NOT have an appointment. I then showed them the confirmation text that was sent by Oak street. Still, it was denied. The Dominican receptionist was both rude and didn’t bother to check the confirmation. So I walked out vowing never to use Oak Street again.

Well, their stock is rising a little bit the local office that I went to had their hands full with me
I was there four hours was supposed to be 30 minute
Got a lot of stuff done labs neuropathy, test the usual blood pressure height, and weight got a couple vaccines Covid pneumococcal lots of consultation got some referrals that didn’t work out well but it wouldn’t be for a lack of trying

They absolutely never return calls.(in my experience with them 99% of the time would be accurate).
They were in Evansville In and left town without providing me with a venue to get my medication
I was so angry and upset that I called and talked to some young lady I started with you might be the best person in the world but bla bla bla never felt so desparate and disrespected. I have felt guilty every since. I am not a mean and nasty person and I regret letting them get under my skin. I apologize to that young lady but I would never go there again or work there or do anything regarding them or with them.

I have been going to oak street for like two years , I have mixed reviews of these people.Now they closed down the office.I go to and have provided no place for me to go to hell told me to call my insurance provider.What d*** heads . I think of all the folks who are up there at a hard time, getting around, and they just drop 'em, is not provide any kind of help.This company really should not even be in business

The worst medical care I have ever witnessed! My 74yr old mom was a patient (funny they dont even know she's a former patient). When they weren't mixing up her medical records with someone else they were definitely busy not ever returning phone calls. Forget about the doctor who was proficient in explaining a condition but never was prepared (no medical records from previous doctor was obtained in over a year) when i pulled her out of this place they still hadn't received her previous records. I was constantly reminding him of the medicines she couldn't take. The kicker is my mom was sent for a MRI and STILL MORE THAN 60 DAYS LATER NO ONE EVER CALLED TO SAY, DISCUSS, OR EVEN FOLLOW UP THAT MY MOM HAD A STROKE!! DO NOT TAKE YOUR LOVED ONES HERE!!! THEY SHOULD BE ASHAMED TREATING ELDERS THIS WAY! I tried reaching out to corporate several times about these situations no response...

Don’t go here! They tell you each time that this line is being recorded. I know why. Lawsuit against them online. They will make a appointment for you 3 months out, then try to switch you to a brand new doctor without telling you. I’m so glad I called them today to confirm, Got the run around, transferred 3x and each time they tell you by the person you’re talking to, not a computer, THIS CALL IS BEING RECORDED. You NEED to RECORD THEM yourself In case you need to sue. Was told they would call me back to see WHY I was switched to some random new doctor. Nope! Never heard back. I’m so glad I looked at the reviews online, I’m not the only one. IF I wanted to go to a nobody new doctor I wouldn’t have waited 3 months for the doctor I researched . Thank you Jesus for protecting me from these incompetent losers!

Made an appointment online for new patient Medicare consultation. Confirmed appointment for 2 weeks out by text. Showed up at 1:00 pm appointment and front desk said I was scheduled for 2:00 PM. Left and returned at 2:00 pm and they said they were in error and my appointment was for 1:00 pm and could not see me this day, They asked to reschedule for another 2 weeks out, Find another health care provider, This office is a joke!

Not only did they screw up my bloodwork *forgot to do it and threw it out (had to go back and give more blood) and urinalysis but they didn't send half my medical records to MY NEW DOCTOR (who is NOT affiliated with these bogus people) and I was told they are known for this. Vindication? Do not bother with these people. It's like a "pretend" clinic with "pretend" staff. They are all about advertising how great they are. THEY AREN'T. They're awful!

Two weeks to get an sppointment at streamwood location after I fell and hurt my hand. Looking for a new primary