oakstreethealth.com Avis 

Never work for this company, when you take concerns to them about a patient's bad experience that ignore it and give excuses to not look into it. Some supervisors are transparent and could care less about your concerns or opinions unless they think your important and making them look good by reaching your monthly quota. I stated that all you can is your best and inform them about the benefits of quality care but you can't force people, it's their choice. RW my supervisor didn't care, their only concern was making her quota!!

Waited two hours to find out the NP, Jones, could not do what I needed.

Time at facility was two hours. During that time I was weighed, measured, ask for next of kin info. Total of 5 minutes at most.

Guessing my insurance company was billed for the bogus 90 visit!!!!

Probably wouldn’t recommend.

I had written a complaint about Oak St Health, it is also on Trustpilot, and their reply was:

“Response from the owner 12 hours ago”

“Hi Nancy, thank you for getting in touch with us. Let's talk and figure this out together. Please give us a call at (866) 983-3450 so we can try and resolve your issue.”

So stupid me, decided to call to see if they would truly resolve my issue, so I called and the number was to the call center, I asked if this was the call center and she said yes, couldn’t believe it, call center and you want to resolve my issue’s, it’s not like you are sitting there and I could ask for you, response from owner doesn’t work, you couldn’t even put your name on it. The rep who answered phone was extremely sweet and apologetic about the situation and she was going to send it to whoever, I don’t remember who and they have a 2-day response timeline and I already know that is not true, it’s been over a month already. My experience with Oak St Health has been horrible and when I’ve been reading reviews on Trustpilot and other ones, not Oak St Health page, they are of course good, makes me wish I read before I went, and I will definitely start using it now.

Their reply is an auto-response, so they don’t even know when someone complains. Really shows how much they care—what a bunch of crap.

Never been there. Don't plan to go. If I wanted to visit,q first I must show up to "meet" the dr.s. Take a tour of their facilities. Meet the entire staff. Then they might make an appointment to help me in the future. Do they also want my newborn before I can be seen about my issue? Not interested.

this is the worst run practice I have ever seen, I have yet, after 6 months to see who is in charge.in the last two months they have lost my appoints, ordered the wrong medicine, which put me in a bad position, they refused to see me after telling me to call back in a week if I was still sick. you can never get an appropriate appointment, they are always without any openings. I was their first patient as they have good advertising. today, after total frustration, I told them to forget my name, and I found a new doctor. these people should be put out of business. this all happened within two months of 2026

I understand now what oak tree specializes in helping the elderly, especially single elderly, those that have no family, they take advantage of them in whatever way possible to put the dollar in their pocket but not to help me with my issues, I have\n Been back-and-forth across town 3 times Took me 3 months to get an intellectual cardiogram, and then after it came, nobody could tell me what was wrong with my heart. It's the big joke CV s made a big mistake buying or investing in the oak tree program very unprofessional, it's hard to ever anyone in there. But so be it it's time to go to the big guns. Now I'm tired of playing with your little leaguers.

July 2025 through December 2025 - Absolutely awful Dr Bachiri and practice in Garland Texas. My rides provided by OSH mostly undependable. Many appointments missed as a result. Too often I was given meds I'm allergic to, Dr failed to send prescription on time sending me to ER or just plain wrong for my illness. I've changed doctors/practice now and will never go back.

I had great expectations when I decided to walk into an Oak Street health center. I had just retired and OSH advertised that they catered to older adults on Medicare and/or Medicaid. My first day at OSH was not unusual in that I had to take a full physical so that they could determine my health status. After the physical, I was told to schedule a future appointment, so they could give me the results of the test and move on from there. When I returned, I noticed that the nurse who was there during my first visit was replace. The results of my tests were not alarming, although I did have some health issues. I was given prescriptions to deal with those issues, which if I had agreed to, would amount to $800 out-of-pocket ! I told the doctor who was actually a Physycians-Assitant, that I could not afford the prescriptions he gave me. He told me to just purchase the ones that I could afford. For some reason I got the feeling that the staff there was dissapointed that I was not any sicker so they could pump more money out me ... In any case, I scheduled another appointment with the Doctor(Physician Assistant). When I returned for that appointment, I had to wait 2 hours in the lobby because of a staff shortage. After the 2 hour wait, I finally go to see a nurse, not the same one I had seen previously of course, who told me she was actually the Floor Manager there. She made me take another series of tests, but the way she adminsterd those test was Gruff to say the least. I actually felt very nervous and uncomfortable around this nurse. This is when I said to myself, "It's time to go back to my previous clinic", who were not perfect, but at least they were professional. I walked out of the office before seeing the doctor, because I had another appointment. Another issue with OAK St Health is that they use technology to alert/harrass you every other day. They send you alerts every other day by text and email. When you are approaching your scheduled appointment, its 3 text and emails a day. They even send you birthday-cards in the mail on your birthday ! If only they knew that I was not interested in all that bang-wizz stuff just my health. OSH advertises on TV 24/7 even on weekends. They have a special channel where they brag every day about their services. However, if they have to advertise so much, it's probably because their products are not any good.

THEY DONT CARE ABOUT THERE PATYIENTS!!! ITS ALL ABOUT MONEY!!!! FOR THEMIVE BEEN A MEMBER ABOUT 2-3 YEARS WITH ARTHRITIS,& ALL THEY HAVE DONE FOR ME >>>(NOTHING !>BUT GIVE ME STUPID PAIN PILLS!!! THAT DONT WORK AT ALL!!!!,>SINCE AS OF THIS DATE!> AS OF JAN. 4,2026 I HAVENT HEARD FROM THEM IN 6 MONTHS+++ THAT SHOW ME THEY DONT GIVE A CRAP!!!PS.!!!!>>>>> THERE OWNED BY CVS PHARMACY!!! THEY NEED TO BE HEALD RESPONIBILE!!!!!!!!!!

Saw nurse practitioner last Friday. Needed one critical sleep medication called in. Called Monday to check status, clerk said she was sending it in while on the phone. Nada. Called Tuesday am was told first time prescriptions require extra steps, was told I would get a call back in 24-48 hours. Called back around 2 pm and asked if I could be called back before 5 with a yes or no as to medication being called in TODAY so I could order emergency pills from pharmacist. Called THEM back 4 today, was told I would need to schedule another office visit. Told clerk to cancel all future appointments; some child was on the phone babbling then silence. She hung up on me! I will watch them, they will probably bill me for no show on blood work appointment next week. All they had to do was call in one prescription, I am 70 years old and suffer from severe sleep medication. Bye bye zoo.

John Destefano
Durham, North Carolina
To:
Compliance Department
Oak Street Health
Durham, North Carolina

Subject: Formal Complaint Regarding Misleading Visit and Improper Billing

Dear Oak Street Health Compliance Team,

I am submitting this formal complaint regarding a recent experience at your Oak Street health Durham, North Carolina location. I was invited to come into the clinic for what was described as a tour/informational visit, with no indication that the visit would be considered a medical appointment or billed to my insurance.

After attending this visit, I discovered that a claim was submitted to my insurance provider for services I did not request, authorize, or receive. At no point was I informed that the visit would be coded or billed as a clinical encounter. I did not receive medical evaluation, diagnosis, treatment, or any service that would justify a billable claim.

This practice is misleading, inappropriate, and raises serious concerns about billing integrity and compliance with Medicare/insurance regulations. Patients must be clearly informed when a visit is billable, and no claim should be submitted without explicit consent and a legitimate clinical service.

I am requesting the following actions:

1. Immediate review and reversal of the claim submitted to my insurance.
2. Written confirmation that this claim has been withdrawn or corrected.
3. An explanation of why the visit was billed despite being presented as a non‑clinical tour.
4. Assurance of corrective action to prevent this from happening to other patients.

If this matter is not resolved promptly, I will escalate the issue to the North Carolina Department of Insurance, Medicare, and other appropriate regulatory bodies for further investigation.

Don't go there. They only care about money. It's the most uncaring, unprofessional place I've ever been to.. I had nurse practitioner that lied and now I can't get adequate medical treatment

I joined Oak Street health because of their promise on paper that I would have a real doctor. Instead I ended up with a nurse practitioner, who does not communicate with me. They do not have a portal, so after weeks of waiting for blood test results, I went to ask for them. I was told that the nurse practitioner would call if there were issues. Never received a call in spite of several H marks on tests. I had seen the doctor, so I thought he was my PCP. He is not and now he no longer takes new patients. Their lack of communication. is my biggest complaint.

Very nice people.

Will absolutely never use this company based upon their discrimination against white people. We have been searching for a new doctor for my grandmother, but upon seeing the commercials, it appears they only take minorities and this is not what we’re looking for.

I’ve been dealing with Oak Street Health for a couple of years now. Getting a referral submitted correctly or submitted at all is like pulling wisdom teeth! No matter how many telephone calls you make asking where is my referral they keep passing the buck and making false promises that they never keep! Do yourself a favor and search elsewhere for a primary care physician! This place is very unprofessional and they do not follow up or do their jobs! I will be changing primary care physicians after trying to get my lung CAT scan for six weeks now with no success!! The entire office is incompetent! This location was in Dayton Ohio on Wayne Avenue.

Wow keep reading very concerning reviews. “The Owner” always responds with a canned statement meant to convey caring but promises nothing. Seems these experiences need to be shared with the Texas Medical Board

Over the last 4 years I have had 3 different doctors. The biggest issue, j think, is the call center or wherever they manage referrals. They either don't send, send multiples, code incorrectly, and do not call back. I am now supposed to go for PET scan after my lung CT. The nurse at Loyola has called 4 days to get a call back (24-48 hrs. Per Oak St. Hlth.)so that they can schedule the test for cancer. Still no reply. I went into the office today to talk to someone, but all at luch abd waiting for call back. A person has to constantly follow up to get things done. This is THEIR job. I am SO disappointed in them and will have try to find a doctor (primary) elsewhere. These days it's not so easy.

This outfit hires inidan scammers who call American citizens - including numbers on the Do Not Call List - to convince them to use this "service". Apparently, they think that hiring criminals to do their dirty work makes them immune... Wouldn't trust them with a shovel.

no follow up I went to them on October 30 .I've called twice because I had two different x-rays done. I had blood work done. No follow up now. I'm waiting for another callback but you know they're not gonna call me back. I am not gonna go with them anymore. They haven't gotten good reviews I'm going back to my doctor.