oakstreethealth.com Avis 

no follow up I went to them on October 30 .I've called twice because I had two different x-rays done. I had blood work done. No follow up now. I'm waiting for another callback but you know they're not gonna call me back. I am not gonna go with them anymore. They haven't gotten good reviews I'm going back to my doctor.

What happened to Oak Street Health? I am not sure, but as a patient, it isn't good. If you do get sick, no doctor calls you back anymore. I was scheduled for an appointment at 11AM today. Transportation was scheduled to arrive at 1040AM. I confirmed this appointment and ride by phone twice and once by text. No one called to say my ride was coming, no text message either. I called the local number for OSH, but went to the Call Center. Everyone at the Call Center is polite and understanding, but they too are unable to reach the local OSH. An urgent message was sent to my Care Team and I will receive a call ASAP. Still waiting, I'm now over 15 minutes late for my scheduled appointment and I am still waiting for somebody to notice. This is the 2nd time within the last month.
I just received a call and was told a Lyft was supposed to pick me up. My appointment was rescheduled for another day.

And I’m being nice I’m writing this because I saw a marketing ad walked in for so I thought appt they wanted my insurance I waited, thinking for the Dr well was brought to another office to talk again about insurance I had Medicare and Medicaid which always covered it before oh no they preceded to tell me that they accept Medicare but they send the bill to me and then I am responsible to make sure bill is paid even though I have no copay so I’ve been sick lately knowing I would forget ,Any other Dr I had before do there own billing something was up they wanted chk or mo. I told the rep I wasn’t interested again not good enough she tried keeping me and family member in the room. I became very angry and said get out of my way. I can’t speak for other locations but this happened in Pa . So beware!

This is not a jab at the company, but a jab at their marketing partner. Their partner started calling at 5am and would not stop calling until I finanly was able to obtain a local address. I will say that once I was able to talk to a person in your office that spoke english I was able to request that my name and number be removed from your call list. Your partner company will not remove me from your list when I ask they hang the phone up on me.

They really don't care about patients cuz they have big pockets to blast false TV advertisements. My sister has numerous health issues and she's been on the same medications for over 20 years and although her health isn't very good she was at the point where she could actually go out and socialize rather than bed ridden and depressed but after only a month using these jerks she's completely bed ridden and looking worse than I've seen her in years and calls and pleas to take her off their drugs and put her back on regime that was working she's been completely ignored and is just a shell waiting for death 😔

I'll make this brief. I'm a new patient at Oak Street Health. Here are four things I learned I think you should know.

Don't believe the TV commercials. They fear their patients. Office staff is lazy and dishonest. Medical staff is incompetent.

They have two buzz in doors with a security guard patrolling the lobby. I didn't see security guards in their commercials, did you? They fear the patients they are set up to serve.

The Patient Relations Manager (PRM) informed me she doesn't answer insurance plan or billing questions; she referred me to an outside source. In the booklet she hands out, it reads the exact opposite, plan and billing questions are her major responsibility. She was do nothing lazy.

The medial assistant didn't know how to take a blood pressure reading. She fit the cuff on my arm, then walked away, leaving my arm hanging. The arm should be elevated. That mistake can change the reading by 5 to 10 points. It was easy to see she didn't care at all.

I didn't get to see a doctor as advertised on TV. Instead, I got Nurse Practitioner Alesha Kingsby (Alesha Simmons on billing statement). She didn't ask any medical questions. All she wanted to know was if I smoke weed and if I graduated from high school. When I explained by medical conditions, as a nurse she didn't understand them, so she couldn't develop a medical plan to help me. Kingsby/Simmons was rude and incompetent.

The oath of all in the medical profession is "do no harm." Everyone I worked with at Oak Street Health failed their oath.

Fortunately, the Annual Enrollment Period is now. I plan on getting rid of the Oak Street Bums and switch to a provider with professional caring doctors that do no harm.

I needed a prescription for oxygen because my health care plan changed when I turned 65 in July, and the oxygen machine company I was using didn't accept Cigna. I changed to Humana and scheduled an appointment explaining my desperate need for a new oxygen prescription; I had to wait almost 4 weeks for my first appointment. It has been difficult without oxygen, especially at night, so I was looking forward to my appointment. The nurse's aide told me that I would get the prescription on my third visit. According to their protocol, my next appointment would be for lab work, and the third visit would be to review the results of the lab work. I couldn't understand why I had to wait for my third visit. Without oxygen I could have a stroke! It's not about our health, it's about what they can bill.

I am in the process of finding another healthcare provider in my area. I would not recommend Oak Street Health to anyone for any reason whatsoever.

If you want to be insulted and disrespected oak Street is for you. I'm 66 years old and have never been treated like this by any doctor or supposed to be a health provider. Don't let the ads fool you. They don't care if you live or die. It's all about the money. I will never set foot in oak Street Health again.

I made an appoint for new patient 1.5 weeks ago. Then I received calls (one at 5am in morning), numerous emails, numerous texts REMINDING ME OF THIS FIRST APPT. Then today, on day of appt, I get a call at 7:30am TO CANCEL THE APPT BECAUSE THE PERSON WHO LEADS 90 MIN introduction appt...CALLED IN SICK. So I was bothered probably 7+ times to remind me...THEN THEY CANCEL AN INTRO APPT!! NEEDLESS TO SAY, this kind of bad HEALTHCARE I WILL NOT TOLERATE...& CANCELLED any further business. I read other review that said someone cancelled at last minute as well. THIS IS TERRIBLE MANAGEMENT OF HEALTHCARE. RUN.

Please change your commercial which is more like circus commercial then healthcare. Quality commercials are the main source for viewers to choose the product or company. Thank you.

Appointment schedulers lack training and understanding of available services as well as poor english communication skills. I tried three times to make an appointment and was never able to accomplish that simple task. This left me with a very poor impression of Oak Stree Health.

Just got a phone call from them, saying they were responding to my request for information about them about getting a Primary Care Provider. I stated that I had not made any such request since I had never heard of them. She repeatedly said I had requested that they contact me. She stated she would put me on their "do not call" list. I then did a computer search about them and learned they are a scam organization which preys on Medicare patients.

They failed to provide information up front on their fees, and are fees are not available online. Before you are seen by the NP, you MUST sign an authorization that states you're responsible for any unpaid balance after (in my case) Medicare and Tricare for Life pay the claims. That can add up to a hefty sum. I was never told if they accepted Tricare for Life or not. (I checked after my visit and it is not listed online as an accepted supplemental coverage.) They refer you to an insurance agent that provides information about supplemental plans if you drop your original Medicare, but they very well know changes can only be made during open season (Mid-October). Meanwhile, knowing this they make lab & visit appointments for you with no regard to the balances you will be responsible for. They make decisions for you instead of giving you information and then asking for your preferences. This review is regarding the Oracle clinic in Tucson.

I have never experienced a clinic like this. I am so impressed with my interactions with them. From the doctors and the rest of the staff, they make my visits actually enjoyable.. And, the social activities are so much fun to join. I'd give them a AAA+

This place is a total joke. I would have to travel 40 minutes one way.
WHY THE HELL WOULD I LEAVE MY LONG TIME DOCTORS FOR THIS PIECE OF CRAP

I get a letter to my home saying congratulations on turning 65. Well I'm not turning 65. Anyway on the outside of the envelope it said there is a gift inside. There was no gift inside. These people are all about money as far as I understand as far as I can see. I would never do business with any of them. Have a nice day.

I wish I had read reviews and didn’t just listen to the commercials! They told me the first visit was an interview and was free- they tried to charge my insurance. I almost felt like it was a cult. The insurance lady wanted my Medicare sign in info-NO!
I saw a nurse practitioner. Told her I’d had a little swelling in one leg- she prescribed a diuretic and told me to drink more water…. Then they had me come in for blood work- but not fasting. They then told me I wasn’t really a customer yet so I couldn’t get a referral for pain in my hip. And she didn’t feel comfortable prescribing me anything for pain since she hadn’t gotten blood work back. Worried about my kidneys- yet she prescribed a diuretic previously. Never again
On El Mirage in Surprise

Refused to accept my husband as a patient. He has standard Medicare Part A & B. Refused stating that he couldn't be seen because his Medicare claim would be processed by an Arizona insurance company & he had a NM address. We go to AZ in the winter. Have traveled all over the US & NEVER Refused care using Medicare

I arrived prepared at 3:00 PM for 3:20PM new patient appointment that I had for weeks. In the prior 14 days I had received no less than 8 text message reminders and 4 telephone calls reminding me of this appointment. At check in, I signed necessary documents. They asked that I place all medications I brought with me (only 1) in a basket for their review. I declined. I sat down in the waiting room. By 3:30 PM I had not yet been called in. I inquired as to how far behind the doctor was. At that point, the receptionist went into a closed door meeting with someone. At 3:45 PM Vivienne (her card states she is an Outreach Executive) pulled me into a closed door meeting to advise that I was supposed to meet with a new patient Admin prior to meeting with the doctor*. That the Admin left early. That the doctor is running 40-45 minutes late and that they close at 5:00 PM. I stated that the expectation is I would be out by 5:00 PMwith a 3:20 PM appointment for which I arrived early. I feel like she quickly realized the gravity of my statement, i.e., 1 hour and 40 minutes is plenty of time for a new patient appointment and shifted tactics. She then stated my appointment was at 3:40 PM. I corrected her and advised it was at 3:20 PM. She again attempted to convince me my appointment was at 3:40 PM. I then offered to show her the myriad (no less than 8) of text messages or phone call messages (no less than 4) confirming my appointment as 3:20 PM. She then quickly backtracked. All the while - more time is being wasted. I asked Vivienne if i was going to be seen today because if I wasn’t . . . I was going to leave. Why would I just sit around for more than an hour if my appointment wasn’t going to be honored? She advised I was not, but got up and offered to give me a tour of their clinic. I politely declined and left.

I had looked forward to this appointment for weeks. PCP of 30 years just retired and I was hopeful I would find one at Oak Street. After this experience - for which I drove an hour each way - I doubt I will return. Although, I was fully on board with doing so until Vivienne attempted to convince me my appointment was at 3:40 PM. Not certain why she did that, but her trustworthiness immediately evaporated by her doing so. Why would I frequent an establishment that isn’t trustworthy.

More than 3 hours of my busy day - wasted.

*As I write this - I thought of something else. I reviewed my recording of the interaction with Vivienne (one party recording legal in my state). During the entire conversation, I referred to the individual with whom I had an 3:20 PM appointment as a “doctor” several times. And Vivienne never corrected me. Not once. As it turns out, the “doctor” with whom I had a new patient appointment was in fact NOT a doctor. But a nurse practitioner “NP”. I am flabbergasted by this. BEWARE!

I accepted an appointment 3 months ago I don't know why it took 3 months to get an appointment but I've had a heart attack and been hospitalized twice but I couldn't get an appointment from oak Street health because they advertise same day appointments or next day appointments so why does it take 3 months to get an appointment as far as I'm concerned oak Street health is just another bunch of lying pieces of crap I will never ever go to oak Street health I will die actually I almost died because of oak Street health not giving me a normal appointment anyone reading this I hope you're smart enough to know stay away from them people they're not very good at what they do not to mention they advertisers idiot riding down the hall on a wheel chair no company says that they can do that and if they do it's not a health company that I want to deal with good luck oak Street health I hope they shut you down real soon because you don't deserve to be in the system,I wish they could give you a minor start because you don't deserve one star oak Street health your system really is terrible you need to stop taking advantage of gold with people and neither do your job right or going to another system because oak Street health sucks I hate to say it but it's the truth it really sucks the people there are rude they lie not to mention they got some idiot riding down the hall in his a wheeled chair like they really would let somebody do that and if they do then I really don't want to deal with these idiots