Ocl Solicitors Avis 

You were patient when trying to get hold of me. Due to my work as a Teacher, I cannot answer my phone during the day which made it difficult to contact me. You informed me of everything that was going on and explained why I needed to answer questions.

I can’t recommend Kelly Homer and Karolina Bem at OCL solicitors for all their hard work,patience and help that I have received throughout my long and difficult claim.
They always answer calls and emails promptly and nothing is ever too much trouble.
They assisted me with everything, were kind and compassionate when I felt overwhelmed with it all, always explaining things so I would understand every step of the way what was happening.
Kelly negotiated a good settlement with my best interests going forward.
Thank you to a great team.

Excellent service was kept well informed throughout the process

From start to finish - 2 words
Brilliant Recommend.

I was assigned OCL to deal with a complex injury i sustained in an RTA, and as a result i have to say my experience overall has been first class, but with a special mention required for Gillian Ward. Gillian is by far and away the most professional person I think i have ever dealt with, her ways of working are confidence inspiring and I have the utmost confidence in her as an individual. Gillian exudes professionalism, is empathetic and leaves me in no doubt at all that she has my best interests in mind. A business is all about the people within it and how they operate, Gillian is a fabulous asset for OCL and in my opinion should be recognised for her contribution to the business, but more importantly her clients

I highly recommend OCL Solicitors. They handled my car accident claim professionally and kept me updated throughout the process. The team was friendly, efficient, and achieved a great outcome for my case. Thank you for your excellent service and support!

Georgina has been ever helpful and kind.She has even rang my car insurance company for me and hopefully they will ring me back as they said they would do. Here's hoping they will

From start to finish OCL have been great. Took all the stress away and dealt with everything. Kept me informed through out the process and explained things when needed. Grange and Kelsey were very kind and helpful. I spoke to some other people but can’t remember the names sorry. Over all highly recommended

Tia was very helpful with my claim and would like to thank her for helping me

It was a pleasure to deal with Kelly and her team following a distressing car accident. They were incredibly easy to talk to, explained everything carefully and always kept us updated. They worked hard to achieve the best possible outcome for my family. Thank you

Great service from start to finish , great communication and very informative.

Very helpful staff ,keep me in touch with what was happening very polite

A big thank you to Saba, very helpful throughout the process, with updates with my case. A great service thank you

Guy

The consultant is spoke to was very sympathetic, after having a serious road accident, she was very reassuring and really nice person, clear and concise.

Ocl helped me win my claim after a car accident, I would like to thank Samantha Earl especially who dealt with my claim to the end , I found her extremely professional, patient, understanding and consistent. Always kept me updated and answered my email or return calls within a very reasonable time . I was very pleased with the final result and I feel Samantha Earl had a big part in getting things settled. I would definitely use OCL solicitors again .

I Spoke with Laura to provide a care statement for my wife’s claim, she was very professional and really cared about what had happened to us since the accident. She was understanding and thoughtful throughout the call.

OCL solicitors is part of the OCL insurance group and was instructed in December 2025 to recoup my excess of £400 from Chubb insurance group who had accepted full liability within a month for an accident caused by there client in Feb 2024 so not complicated the third party had paid OCL insurance for the repairs in May 2024 but recovering my excess has been a nightmare through the insurance company and there sister company OCL solicitors it was just one excuse after another after over 50 + emails to the solicitors and yet more lies and excuses I finally recieved my refund this morning , I personally will never use onecall insurance /solicitors ever again very poor repairs done by there own garage ended taking it to another garage to put things right poor communication from all parties and the solicitor who was dealing with me had no interest in recovering my excess and ignored my requests over and over again and so glad my ordeal with them is over at long last will never use this company ever again

My first case handler wasn't great, there was lack of communication, no response to my emails, however, my second case handler Lucia Raffo was so much better, she communicated throughout and responded to my emails promptly, she was polite and professional and she answered all of my questions without hesitation.

First experience using this company, they were instructed to handle a case on my behalf.
I’ve never had to deal with anything like this before, at no point whatsoever did I feel judged or not heard, they were very helpful, fast a responding and kept me in the loop with everything. Even after the case went to court they reached out straight away to go over everything.
Everything was smooth from start to finish considering how anxious I was.
A big thank you to all involved that helped and supported.

My case was dealt with speedily and efficiently, I was kept well informed during the process.