OHS Avis 

I'm still waiting for my order since July. They don't send tracking details like other companies. I will not recommend any of my family or friends to order. I don't like to say bad things but on this occasion I have to. If it was a small amount I would not mind. Large sigh..... 🤨

The cushion covers didn't arrive and OHS has suggested I install pdf software to complete a form to report my undelivered items. So, for me to track the undelivered £20 covers I need to print, complete and return a form, a form they could easily complete their end. Avoid this online retailer. Simply not worth the hassle

After many requests my order no 004237613 has still not been dispatched and no refund offered, despite you keep saying it will be dispatched. My order was on 29/6/2025 for £140.95. Please after request upon request can you address this to avoid legal action?

I ordered a pintuck quilt cover set & pillowcase set , for a guest room, I noticed the discolouring on the quilt lighter faded than the rest of quilt cover, it’s had one wash ( as stated for quest room), sent picture contacted OHS, after 2 weeks just had a email After carefully reviewing your request, we regret to inform you that we are unable to process a replacement or a refund for this order, as it was placed over 30 days ago.
😡

I ordered a settee cover, 2xgrey sheets and 2x white sheets which was supposed to be delivered by Yodel on 22/05/2025. I was at home for the delivery which according to the proof of delivery that it was left in my porch which I don't have and it appears to have been left on the street in full view of everyone and when I recieved the text message to say the parcel had been delivered I got straight onto the company to report that I'd not recieved the parcel. The total cost of the items was over £40 therefore I raised a claim with PayPal who to my disgust has rejected my claim. I'm not a liar and anyone could have picked up the parcel off the street especially in the area where I live. I will never order from this company again and wasn't even offered a replacement parcel. I work hard for my money and don't see why I should have lost out on something which was not my fault. I thought PayPal was there for the protection of the customer which is obviously not the case

I ordered two items from this company and only one item arrived. This was over two weeks ago and despite emailing the company this has not been resolved. I have paid for the items but I am being brushed off.

Ordered single duvet set . Not heard a thing. Tried contacting, what a farce. Got the same reply 3 times. A week on not even sent out. Asked for refund now but doubtful I'll get one.
THIS COMPANY NEEDS CLOSING DOWN . ITS A SCAM!!!!!!!
DO NOT ORDER FROM.THEM

Do not use this company ever . No communication and rip you off with returns . Avoid at all costs

Customer service is non existant! Ordered 3 bed bolsters and furry pillows were really cheap when they arrived suprised how good they where for the price! Then realised one was missing so didnt have the right no for the bed informed OHS CService heard nothing for weeks so decided to return the pillows THE RETURN PROCESS IS A NIGHTMARE! strugled thru they will only use Yodel managed to find a Yodel drop off site and got the label printed(you only have a fortnight to return which is bad) took photo of parcel at drop site.Checked tracking on Yodel saw it had arrived back awaited refund nothing! Contacted them nothing!Then searching thru old spam e-mails found one from OHS Please upload your return tracking no if you dont you wont get a refund and items will be put back into stock! NOWHERE IS THIS MENTIONED IN THERE RETURNS ADVICE! So have lost £32! Stupidlly didnt use pay pal or coud have claimed from them. So DONT ORDER FROM OHS! unless your sure you want it because returns/missing items will not be refunded no matter what you do! Thats prob why there stuff is so cheap! O and be sure to use paypal so you can get your money back from them at least! Will never use them again for anything!!!

scum simple purchased an item for the kitchen it did not arrive as stated and OHS are refusing to investigate, my neighbour on the ground floor has security camera and no evri courier entered the block of flats at all yesterday we have went through footage from 2 pm yesterday afternoon right up to 7.15 am this morning, i want my money back

On the 31st march i ordered two rugs On the 4th of April i received one , i have tried unsuccessfully to askwhere is my rug RUOOO282 . i have talked to live chat and phoned neither were of any help. i will not be using this company ever again.

Been a loyal customer for a while but I ordered some curtains on a pre order I've waited a month ! Was supposed to be sending them out by 26th customer service is appalling you just get excuses and told if it doesn't suit you waiting for them contact for a refund I've already waited a month and the curtains are on sale I don't see what the issue is I won't be returning after paying a month ago and left begging for them since I'm so angry

Ordered via Debenhams. Cushion covers that were meant to be pink are white and very low quality. Blankets are extremely low quality. Rug is awful and has a big fold in the middle. You get what you pay for but these are so poor they may as well be single use items!

Very disappointed with the products and the customer service. I received 2 weighted blankets leaking tiny glass beads all over...
Customer service takes days to answer, they finnaly helped me organise the return with Yodel 3 weeks after and then no updates about the refund...

I have been talking to the customer service for the past two weeks to try to find out about the refund and I got answers from different agents that were not about the refund.... I am still owed 50 pounds. It's been ongoing since early February. So frustrating I dont recommend.

I ordered over £390 worth of curtains, towels, and bedding, expecting quality products as described. However, what I received was nothing short of cheap, poorly made items that do not match their descriptions.
• The towels, advertised as 100% cotton, are anything but soft—they feel rough, low-quality, and uncomfortable to use.
• The bedding is so thin and cheaply made that it’s practically see-through, with barely any material used.
• The curtains are the worst of all. The lining is plastic, making them look like black bin liners from the outside. On top of that, the stitching is completely uneven, with mismatched fabric and visible seams where pieces were carelessly sewn together.

Disappointed with the quality, I immediately requested a refund, but the process was an absolute nightmare. I had to chase them through more than 10 emails just to confirm they had received my returned items. After all that, I finally got my refund on 15/03, only to find that they had deducted £137.99 in so-called return costs—something they never made clear upfront.

This company is clearly not following UK consumer laws, and I refuse to let this go. I will be reporting them to Trading Standards and reaching out to Panorama to investigate their misleading business practices. No company should be allowed to get away with scamming customers like this.

Zero stars if i could. First and last time ordering with this company and i wish i had read the terrible reviews before i bought anything from them. No refund, generic e mail when contacting customer services, no telephone number to discuss issues etc. Cheap shoddy goods. Oh well once burned etc. Absolutely would not recommend to friends or family 😥

They took my money and didn’t supply and fulfill my order. Inferior quality sun damaged pillowcases and emails go unanswered and no customer services whatsoever. Don’t use this company - Fraudsters.

Rubbish company , do not buy , your'e never get your refund

Dont buy anything from them. They sell substandard products and never would issue you a refund. i sent their product back as instructed and they did not issue a refund. I have sent several emails and they email back asking the same question. i guess all this is in the hope you get tired and stop bothering. They are incompetent and fraudulent

Load of rubbish!! The curtains was crapp you miles well stuck them in your shower as shower curtains material was shocking !! I sent them back never received my refund I went to my credit card company as this company was ignoring my emails and they managed to shut my claim down which I’m still in process with as I’m going further!! I have proof of receipt sending items bk and they also lost my parcel and Iv been waiting 3 months for !! They said it’s from a different department and that I have to wait months for it this is storage bags like the cheap ones you get on Temu !! And Iv emailed them so many times they won’t answer any !! I will say this is my first and last order I will never make another order that’s for sure 👍 horrendous company Iv never felt like this before I surely won’t be making this mistake again !! There guna be getting a bad review from me that’s for sure !!!