Online for Equine Avis 

I was very impressed with the way my faulty goods issues was handled. Minor cosmetic parts faulty on the buckle of a horse collar. Issue raised and dealt with instantly. There was no hesitation to order and send replacement. Very prompt and professional response

Fantastic customer service! Really quick turn around. I contacted customer services to see if there was a way i could collect my order after i chose delivery, and they couldnt be any more accommodating. I couldnt arrive till after they closed but they still helped me out and allowed me to collect my order. These small things go such a long way and youll now be my go-to for anything i need. Thank you again!

What lovely people to deal with. Had a problem with the courier delivery, no fault of Online for Equine.
Their response and solution was excellent. I can't rate them highly enough. Will definitely be shopping with them again 😊

Above and beyond customer care
I wrote the wrong e mail so I didn’t have an e mail confirmation so I rang the company . I got a press 1 or 2 and held for about 3 minutes thinking it’s an internet company I haven’t heard about before so they prob won’t answer . They did and my goodness . The best customer service I have ever had from a retailer . They found my order . ( three items ) had 2 but was waiting on delivery for the 3rd . All were important and were needed in four days time for a TDE . One being a body protector . They posted the 2 items for me that afternoon and they arrived the next morning . Then they e mailed me to confirm my new tendon boots had arrived ( from the stock list ) that afternoon and they had also been posted . They arrived the next day . Their communication was five star and their customer service far outweighed many . Will definitely use again and highly recommend .

One of items ordered was delayed but this was very quickly resolved after contacting customer service and I received the outstanding item the next day. Thanks, I will definitely use Online for Equine again.

Order placed online and speedily delivered. Customer services and all
communication excellent. And a great horse fly rug and a very competitive price. Thank you very much.

Terrible customer service. After buying some boots in the correct size using the guide, I rode out in them only for them to slide down. Tightened as much as was fair and went out again. Same thing. Contacted the customer service and instead of exchanging for a product fit for purpose, they have requested that I send a video of my horse ridden to prove that they are sliding down. The fact that only purchased them recently and need to return was not enough evidence. So I’ve got to get someone to actually come to the field with me and film me riding to even consider what will now be a refund. Diabolical. I will not be purchasing from them again as they do anything they can to get out of a refund or exchange.

Product as described price very competitive despatch a little slow very well packaged would use again

The shop is well done but all the rest is so sloppy. I can barely talk with them. Why don't you change the live support with something more GENUINE?!

Excellent customer service. Slight problem was resolved by return post. Queries were answered very quickly and promptly solved.
Excellent all round and I highly recommend.

Francesca has provided the most excellent customer service today. Efficient, friendly and extremely quick to replace an item for me. Would highly recommend this company. Not often you get customer service of this standard, very impressed. Thank you so much. Bonnie

I bought a Le Mieux jacket from them in Oct and returned it because the zip failed They were really helpful, easy to deal with and very apologetic for the inconvenience. I received a full refund very quickly, they covered the postage cost and I didn't have to deal with the manufacturer. Will definitely use them again - excellent customer service.

Great customer service, ordered a pair of boots but they didn't fit, Francesca then suggested other styles and options that may be better so I returned the original pair hassle free and the replacement pair arrived a few days later. Great communication at all stages. Would recommend and would buy from again :-) @

Very pleased with their service, very fast and reliable

Fabulous service as always!!! I recently took my daughter for a hat fitting with Vicky as she is the only person I would go to for hat and body protector fitting. She is thorough, experienced, professional and will only sell a product if it fits 💯 perfectly. We can highly recommend!

Online for Equine has the most wonderful customer service - they went way beyond what I was expecting. I am so grateful. They also sell great quality products. I will be back!

Yes my First Time, To make a Order ,and Yes From Strat to IT Arrived, with myself , Was All very Good,
The goods was very good, The Service was good , and all went Well Great ,To have and Know about, Yes Very Happy With , onlineforequine yes well done To you All and Thank you ,for The Goods,
yours Jim Manley N.Ireland

Amazing customer care🤩 I had a fault on my boots so I emailed Online for Equine they where happy to send me a new pair straight out.
Very fast on replying to emails definitely recommend

Brilliant service had an email my coat would be 4 days but turned up 2 days later which was amazing I have used them before and that’s why I used them again and always competitive on price, also lovely coat highly recommend shires dry coat it’s as good as the leading brand but 50.00 less

My orders arrived quickly and the items were exactly as described.
The whole ordering process was smooth and seamless.
I would recommend this company and will use again. Five star service!