Online for Equine Avis 

Purchased the Alessandra boot, they are lovely. I had questions after my purchase and the lady in customer services was so helpful and prompt in her reply. Thank you Francesca, in a world where you can go round in circles trying to get an answer from a company, you are a shining example of great and easy customer service. You were polite and gracious and this goes a long way. (In my book!) You have a customer for life.

Ordered from here with the knowledge that the grooming kit box was due to come back in stock and as per their website, dispatch would be between 7 - 14 days from order date.

First of all, I never received an order confirmation (this should have been red flag #1). I had to email twice to chase an order confirmation (red flag #2).

14 days pass and I've still had no update or dispatch email. I emailed to request an update or a refund on day 14 or 15 to be told they are due stock in that day and they will send my order on their special delivery. I had also ordered a curry comb and lead rope, that on their website, claimed to be in stock. There was no offer to send out these items separately.

4 days later, I've still no update or delivery. Had to request a refund.

Not really sure why you're still taking peoples money for items that are not in stock or accepting orders for items not in stock when you cannot stick to your own dates, that you provided, on your own website.

I will say that after chasing an email confirmation, the response times have been good but I will not be ordering from here again. If you actually want to receive the items you've paid for, I suggest you don't order from here either.

Dispatched rug same day Friday and arrived by Monday morning great quality and price

This company offers the highest quality safety gear meeting the newest safety standards, and their customer service is unmatched. Having purchased a riding helmet recently, I received the utmost care when I had any queries, always receiving email responses within a few hours.

Highly recommend this company for any equine safety gear.

Fast delivery
Asked a question reference re-stocking of item answered within minutes.
Makes a very pleasant change these days

Brilliant service. Great personal and professional service.
Will use regularly in the future 👍

Exceptionally helpful staff... Really went over and above...next day delivery... Well packaged... I really couldn't ask for more especially when I had been majorly let down by another equine retail outlet. Will certainly order from online for equine again. 5 star 👍

I placed an online order then saw something else I wanted. Emailed to ask if I could add it to my order and received a prompt reply to let me know it could be done. Thank you so much, it saved me having to pay postage. Great customer service from Francesca, nothing was too much trouble.

Super quick service and kept up to date at every stage of the delivery.

Will most definitely be ordering from you again

The customer service were great I needed to ensure my parcel arrived by a certain date so emailed them and they ensured it was delivered by 1pm on a Saturday. Nothing was too much trouble and always replied.

Politeness and helpfulness on the phone , understood what I was after without rushing me as I am a new customer.

Easy to navigate website and to subsequently order and very quick delivery. The staff are extremely knowledgeable and the customer service is absolutely brilliant. Nothing to much trouble. Great company

Always deliver fast!
And my lovely new boots look great and fit well
It’s my second pair of these ones I love them

On line for equine went the extra mile to help advise which bit to choose and made every effort for it to arrive with next day delivery.
All the staff are extremely helpful and made me feel very confident with their service. Very charming.

Such good service and really fast delivery! Great company, thank you!

Good communication,arrived on time and good quality

Ordered as stated delivery within two days, 1 week later still waiting

Update:

Online for Equine responded with a genuine comment and I do feel that they are being let down as a company by Royal Mail which could have an affect on their business, Royal Mail need to get their act in order, I personally don’t use them

The staff at Online for Equine have been superb in how they have dealt with my delivery issue. They have gone above and beyond to resolve the problem. As a result I will definitely be buying from these guys again

Thank you for all your time and effort, much appreciated 👍

Easy to view website
Very prompt delivery
Value for money
Excellent product

There was a delay due to Royal Mail, but O for E sorted it it out and the order arrived the next day.
Speedy email responses too!