Carl DMC did a wonderful job and went above and beyond to accommodate my schedule without complaint! He also took the time to explain each step of his process and didn't leave until I was satisfied. A... Voir plus
L'entreprise a répondu
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Spoke to Lizzi via Onward Call Centre yesterday and I have to say She was so Professional, Friendly and Helpful! What a difference it makes to be dealing with someone from Onward who doesn’t make you... Voir plus
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Paul G has been out a couple of weeks ago and then again today to fix my broken bathroom door, couldn't ask for better service from him his customer service and compassionate nature is second to none.... Voir plus
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I’ve been waiting for 2 repairs to be done for over a month nothing has happened so I’m not happy on a brighter note fortunately i spoke to the same lady who initially logged them Mandy she wasn’t ha... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Onward is one of the largest registered providers of social housing based solely in the North West of England, with 35,000 homes across Greater Manchester, Cheshire, Merseyside and Lancashire. We are a not-for-profit organisation regulated by the Regulator of Social Housing. Our purpose is to enable customers to be their best by providing homes that people love in places they are proud of.
Coordonnées de contact
Onward Homes, M21 7QY, Manchester, Royaume-Uni
- 03005550600
- customerservices@onward.co.uk
- www.onward.co.uk
4,7
Excellent
1 k avis
Aucun historique récent de demande d’avis
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A répondu à 84 % de ses avis négatifs
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Supposed to be a caring company…
Supposed to be a caring company .rubbish they have a two stage complaints policy that should be sorted in 30 days for stage 1 and 2 6 months in and just being fobbed off yet if you miss your rent they are on it the next day it seems with some people it’s only the rent money they are interested in I feel sorry for the staff on the switchboard all they can do is pass your message on just to get ignored should be called backward homes Update had a reply on the 29th may from onward homes the three main methods of replying to them are the same three methods I have been waiting for a reply from and the onward portal isn’t working at the minute so short of turning up at their head office I’m still waiting all they do is pass it up and down different departments
28 mai 2026
Avis spontané
Réponse de Onward Homes
Hi Dave,
Thank you for bringing this to our attention.
We are sorry that your experience with Onward was not positive on this occasion. So we can put things right, we need a little more information, so have sent a request for more details through Trust Pilot.
If you need to get in touch with us in the meantime, you can do so by visiting the My Onward Portal (my.onward.co.uk), emailing customerservices@onward.co.uk, calling 0300 555 0600 or messaging 07418 344 603 on WhatsApp between 8am-6pm Monday to Friday and 10am-6pm on Wednesdays
Yours sincerely,
Onward homes
Mark,done really good mold treatment…
Mark,done really good mold treatment work at my whole house,excellent service!!!
27 mai 2026
Avis spontané
Réponse de Onward Homes
Hi Ayesha,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleague Marks service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Mark was brilliant on the call today…
Mark was brilliant on the call today done a lot of chasing back and forth and sorted my problems out for me
27 mai 2026
Avis spontané
Réponse de Onward Homes
Hi Sarah,
Thank you for taking the time to share your positive experience with us. We’re pleased to hear that you were happy with the service provided by our colleague.
To ensure your feedback is shared with the correct team, we have sent a request for further details via Trustpilot.
Yours sincerely,
Onward Homes
Great service
Paul was lovely. Really efficient and has been to repairs before. Got the job done quickly and was a really friendly and polite fella! Thanks so much Paul
26 mai 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. Were so pleased to hear that you were happy with our colleague Pauls service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Carl DMC
Carl DMC
Very polite person did his job nicely. Did all the checks and even called to get someone to check the for damp problems for next week.
26 mai 2026
Avis spontané
Réponse de Onward Homes
Hi Al,
Thank you for taking the time to share your positive experience with us. Were so pleased to hear that you were happy with our colleagues service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Robert was very helpful and…
Robert was very helpful and professional. He came on time and did a good job, really pleased.
26 mai 2026
Avis spontané
Réponse de Onward Homes
Hi Maka,
We really appreciate you taking the time to share your positive experience with us.
It’s great to hear that you were happy with the service received, and your feedback will be passed on to the team.
Yours sincerely,
Onward Homes
Tom came and replaced my front door…
Tom came and replaced my front door today. His work was very clean and professional, and he cleaned everything up afterwards too. He was also very friendly and polite. I’m really happy with the job. I hope he see my review 🙂thank you tom🙂 Hadi
26 mai 2026
Avis spontané
Réponse de Onward Homes
Hi Hadi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleague Tom's service and will be sure to pass this onto him.
Yours sincerely,
Onward Homes
After an engineer not turning up
After an engineer not turning up, and a customer service agent not calling me back as promised I spoke to a lovely lady today (unfortunately I didnt catch her name) she apologised for the way id been treated and sorted out a new appointment. She also sorted out another repair I needed, nothing was too much trouble and she certainly eased my frustration from my first experience.
22 mai 2026
Avis spontané
Réponse de Onward Homes
Hi Glynis,
Thank you for taking the time to share your experience with us. Were so pleased to hear that you were happy with our colleagues service and we will be sure to pass this feedback on.
Yours sincerely,
Onward Homes
The staff was so kind and funny and I…
The staff was so kind and funny and I love when he leaves he tells us before leaving and knocks when he comes inside
22 mai 2026
Avis spontané
Réponse de Onward Homes
Hi Yusra,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Robert came round to treat the mould in…
Robert came round to treat the mould in my property he was very professional and explained how to keep mould at bay very friendly
22 mai 2026
Avis spontané
Réponse de Onward Homes
Good afternoon Mr Adam,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our Robert's service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Excellent customer service
The lady i spoke to on customer service went above and beyond to sort out my leaking extention roof. I cant remember her name. She was excellent.
Tues 19th may.
19 mai 2026
Avis spontané
Réponse de Onward Homes
Hello,
Thank you for taking the time to share your positive experience with us.
We’re so pleased to hear that you were happy with our colleague's service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Mark from the mould team arrived on…
Mark from the mould team arrived on time, he was very polite and well mannered
He carried out the work that was required ( spray and treat all the mould) he did an absolutely fantastic job from start to finish would very much be happy to have in my home again if the need to have more work done
19 mai 2026
Avis spontané
Réponse de Onward Homes
Hello Melissa,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our Mark's service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Window Seal
The sealant on the window had come away from the frame. The Onward operative (DawnH), had noticed the frame seal wasn't fully secured (I had noticed the sealant after I heard the recent strong winds coming through the edge of the window). The frame was fully inspected and filled with foam which will hopefully reduce the chances of the sealant coming away again (and the draughts). I was very thankful for the work (more than first realised on the surface) and help with a previous problem from the from the front door fitting too! Thank you for the attention to detail!
18 mai 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy Dawn's service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Absolutely brilliant job so happy with…
Absolutely brilliant job so happy with him thank you so much absolutely spot on
18 mai 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleague's service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Mark from the mold team was very nice…
Mark from the mold team was very nice and explained everything he did to fix the mold in my bathroom and it was a seamless positive experience :) and he was nice to my dogs
18 mai 2026
Avis spontané
Réponse de Onward Homes
Hello,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with Mark's service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
The guys we're brilliant
The guys we're brilliant, Quick, efficient, an I would recommend them anytime, Super happy with the job the guys have done today, Left everything perfect 👌
15 mai 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Was lucky to have my joinery…
Was lucky to have my joinery appointment brought forward . Female joiner attended who was polite ,informative and took time to listen to my concerns. Completed a thorough check of the doors and made a temporary fit for purpose repair . Further appointment made by the joiner at the time of her visit for a inspection. Could not fault the service received from the joiner . Thank you Onward
15 mai 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Carl dmc
Carl dmc. This guy is very polite and dilegent. His service was excellent. We are very satisfied with his job at home.
14 mai 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
I spoke to a gentleman called Michael…
I spoke to a gentleman called Michael who was polite, professional and patient. He spent some time explaining how my central heating worked so I could get it back on. unfortunately I was unable to turn it back on. So he arranged for a Gas Engineer to come out to the property.
Excellent service. Pauline
12 mai 2026
Avis spontané
Réponse de Onward Homes
Hi,
Your kind words have truly made our day! We’re thrilled to know that Michael was able to support you so well. Thank you for sharing your feedback—it helps us continue to provide the best service possible.
Best regards,
Onward Homes
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