Openreach Avis 

The technician came as early as possible, replaced what was missing and identified an unoticed problem and repaired it.

Th engineer was very helpful, informative and was respectful of the property.

Chris was great. Really professional and friendly. Checked in before any work commenced to make sure we were happy with everything. First class job! Very happy.

I would like to highly praise one of your engineers, she was wonderful. Her name is mihaela and she really worked hard and fast to diagnose the issue I was having. She had it fixed and up and running dispute the challenging diagnosis. I offered her a token to show my gratitude but she very forcefully declined. She is a real credit to your company and i just wanted to highlight that.

Helpful, friendly, efficient.
Not convinced the new fibre connection is much better sadly!

Engineer arrived on time. He was very friendly and explained the process to me allowing me to make informed decisions. He was a very tidy worker and ensured everything was up and running before he left.

The initial line engineer left a dangling cable hanging at the roof line which i now need to sort out. Please cone back with your ladder and tidy up the mess you left

Good communication and appointment reminders beforehand. Arrival within specified timeframe. Friendly and communicative technician. Potential difficulty discussed and solution agreed. Work completed promptly and all left in order. Reconnecting our internet not a problem and a big improvement in our broadband speed.

Engineer punctual, polite and tidy. However not happy with the unsightly look of the installation big hook low right in the middle of property has spoilt the cosmetic look of front of home unfortunately did not realise it would look this bad.

Efficiency from the installer.
Arrived on time. Good service.

Joseph was really helpful and nothing was too much trouble.

The engineer was very helpful and polite.
He completed the work with efficieny and reassured me that job will be carried out well.
The only criticism l encountered was that the job arranged for Monday 24th September between 8am to 1pm the engineer didn't attend the appointment.
I rang my provider and complained and later in the afternoon (5.30pm) an engineer called to say he could attend my property and carry out the work.
Finally the work was completed but it wasted my day and if l had not been home later in the afternoon it would have been delayed further.

Booking 1/6pm they call me at 8.30 in morning that they were there.
Give them access, after 10 min job done…
Nothing is working not even tested.
They are useless

Mark sorted out a faulty line at home on 21st September. Mark was very professional and polite. He is so knowledgeable and diagnosed a number of issues that have been existing for many years. We had numerous visits by other BT engineers on behalf of Sky and they gave various explanations why our Internet had glitches but none of them were skilled to identify the actual faults in the line set up. Mark is smart,technically safe and reliable. He is truly an asset to any organisation.

Excellent service. The open reach man came on time, was very pleasant did his job efficiently and checked all my devices before he left.

Job done courteously and cleanly. Thanks.

Put a box for the Internet on the wall. Instead of putting in low down he puts it head hight. Even the sky engineer ask why anybody would put it there.

He said he could nt put the router in the living room ,which i think he could of it was more work for him,who has a router in there kitchen? It looks an eye soar with all the wires dangling in front of window seal the wall has hole with wire running through which u can blatantly see so no not happy

The engineer was very pleasant and very clean. Came early called before he came he did everything other than dig my drive up which I was very happy with.