Open Space Concepts Avis 348

We are very pleased indeed with the result and of the way Open Space Concepts performed during the supply and installation of our glass room.
From making initial contact with them, to meeting our requirements and carrying out the installation, we were very impressed with their professionalism and can only praise the way they managed and undertook the whole process.
We made enquiries with other suppliers prior to contacting OSC and were concerned how the other suppliers prices kept creeping up, quite substantially after the survey, and when seeking further clarifications, this did not happen with OSC, in fact following the survey the price was adjusted down in our case. OSC also had by far, the fairer terms of payment.
We were slightly concerned with a delay due to the lockdown and shipping from Germany following the pandemic and Brexit, to which OSC kept us informed, however were very impressed and delighted to see the installation completed on schedule.
I have dealt with many contractors through my work life, from international main contracts to small utility projects, and recently for home improvement projects, I can honestly say OSC is the best company I have ever had the pleasure to deal with. From initial contact to job completion, I can only praise them for their efforts. It is like a breath of fresh air.

I can thoroughly recommend Open Space Concepts and their Glass Room product. I contacted a number of companies in search of a Glass Room, and while OSC weren’t the cheapest, their prices were reasonable, and importantly for me, there was no haggling, no need to hold out for discounts, no pressure to buy, and I wasn’t hassled for a decision. The price is the price with no hidden costs, the site survey and measuring up was really informative, catered for everything I needed and answered all my questions, and even after it had happened there was no pressure to buy.
Installation was delayed due to lockdowns in Germany where the structure is made but the manufacturer contacted me with updates so I wasn’t left wondering. Once everything arrived in the UK, installation was immediately arranged, and a team of 2 worked tirelessly to fit the Glass Room in 3 days. The team were great - they knew what they were doing, they were punctual and tidy, and cleared everything away at the end, including the small mountain of packaging. It transpired that I needed some extra lead flashing which was quickly sourced and fitted but it was subsumed in the agreed price; I didn’t have to pay extra. The glass room is a great product, well made, and looks fantastic.

So, in summary:

Not the cheapest overall, but still reasonable and you get what you pay for - easy, no pressure, well organised, great product, great sales process, very flexible, no added costs, all questions answered, great installation team who cleared up at the end - you wouldn’t have known they’d been there (apart from the appearance of a Glass Room of course!). What more could you want?

Our OSC glass veranda was installed this week. It looks amazing and it’s all we had hoped for and more! We had blinds added and it makes the space cosy and shaded. Have given 4 stars not 5 because we experienced manufacturing delays. The installation team were excellent very helpful, polite and tidy. Thank you OSC for our beautiful veranda!

We are very pleased with our outside construction. It was fitted professionally and completed on the date agreed. The construction has ended up exactly how we envisaged it. Many thanks to Openspaceconcepts,

Ian & Deb Williamson.

Excellent service
There were 3 things which need fixing again but service was very good
Love the finished product

Very impressed with the service I received from OSC from start to finish. The pricing model was open and transparent. We were put in touch with an existing client so that we could view a structure in situ and talk to them about their experience, which was very helpful. I was having other work done which was seriously delayed so that the structure was ready to be installed well before I was ready. Again, this proved not to be a problem and OSC were happy to work to my timescale. One or two minor issues during the installation were dealt with immediately and there was a sense throughout that pleasing the customer was an important consideration. I'm confident the after sales service will be just as good.

I have been looking around for many months to purchase an awning and i came across open space concepts i can say i was not disappointed very friendly service from point of order to the fitting, i am so pleased i just wished I order my awning earlier. I certainly would recommend them to any one. The quality of the awning is amazing, I don’t normally do reviews but i feel this company really deserves a massive 10/10 thank you.

Delighted with our pergola.
Whole OSC experience was commendable.
From initial survey administration and build. Highly recommend.
Alison..very satisfied customer

From start to finish service has been excellent, a particular shout out to Jennifer who’s approach allowed me the time and space required to make an informed decision on the purchase of my awning. Installation team brilliant, friendly and no hassle, wouldn’t hesitate to use Openspace again. Looking forwards to enjoying my awning this summer.

Many Thanks,

Mandeep

I first started looking into some kind of covering over my patio area during the first lockdown when I was suddenly blessed with plenty of time with nothing much to do so spent most of it in the garden. The weather was extremely favourable with many sunny days. I bought a parasol to slot in the centre of my garden table, but it prove useless in providing adequate shade as the movement of the sun meant frequent adjustment of the parasol. When the weather turns the garden furniture is often covered up to protect against the elements which means it’s alway a chore to uncover the furniture especially when you know it’s only for short time. As a result the patio area is not often used. A quick google search revealed the glass veranda. I instantly took a liking to the idea of having a glass cover over the patio area allowing the garden table to be out all year round and always ready for use. The glass also allows natural light to go through which means the house will not be made darker. When I discovered they could come with blinds under the glass and drop down blinds for the front and sides I made up my mind there and then I must have one. Another Google search reveals several companies that can fit nationwide, but only Open Space Concepts gave you a price over the telephone (but I had to wait several weeks from initial inquiry to receiving the call probably a result from the sheer number of inquiries they were getting at the time) if you know the size and what you want fitted. I did get several quotes from other companies who insisted on sending their sales rep and also for some reason insisted that your spouse be present when they visit. Long story short, they were considerably more expensive than OSC. This however led me to question if OSC’s products were somehow inferior compared to the competition. My fears were swiftly dissipated after a call with one of their team members who told me the manufacturer of their products (German naturally) and after another Google search my mind was at ease. The reason why OSC can be so competitive without compromising on quality is that they don’t employ sales rep with their fancy cars nor do they have a showroom. After several further email correspondence to change size and spec which they were very happy to accommodate, I finally placed my order. OSC sent out a surveyor to make sure all was well and the structure would fit. The lead time was given at 14 to 16 weeks, but with Brexit and the pandemic with it’s lockdowns and interruptions I knew it could take longer which is understandable. I wasn’t in any rush anyway as it was still a long way from summer. After 21 weeks I finally got the email saying the veranda had arrived in their warehouse. The following week, 2 very competent and polite fitters came to put up the structure and after 3 days it was complete. To say I am pleased is really a massive understatement. The veranda oozes quality, it is as solid as can be and beautiful to look at. I simply can’t wait for the summer.
I have no hesitation in recommending OSC, they are professional, courteous and accommodating. The long wait was well worth it. I now have my perfect open space thanks to Open Space Concepts.

The choice of awnings from the point of view of styles, sizes, colours and fabrics is considerable. However the guidance over the phone was extremely helpful and really helped determine what was right for us.
The product is German and extremely well made, the delivery, service and installation was exemplary.

Overall, an excellent service from Open Space Concepts and we have no regrets in choosing them for the job. Though more expensive than some other quotes, they managed to stick to the estimated timeline of 16 weeks despite supply chain difficulties in 2021. A sales rep from another company had a lower quote with a longer timeframe and we wanted installed before the end of the year. A key factor in choosing OSC is that they have their own installation teams. Some of their competitors contract out the building work which can be problematic. Also, whenever we called their office, they were helpful and proactive.

The installation took place on a dreadful day at the end of October and the 2 man team had to abandon the job to avoid flooding. However, they returned as soon as they could the following week and worked really hard to finish it in one day. We are delighted with the result.

A couple of things to be aware of: the surveyor's information at the outset was slightly misleading in relation to what drawings would be provided for planning permission and quoted £1,000 extra for lighting which we declined. As it turned out, the structure came with a strip of LED lighting as standard, though we have put in our own softer lights. Also, it is your responsibility to put in the concrete base, electrics, tiling, etc so allow for this in your budget.

Since installation three months ago, there has been one small leak. I have sent photos and reassuringly, OSC have said that this is logged on their remedial system and will come and inspect.

Open Space Concepts
I asked if they had a showroom - no response.
I asked for a price-quote - no response.
Unless you want to spend your life getting no response, don’t go to Open Space.
If you are looking for their showroom, you will find open space and concepts.

Love my Louvre Pod. Just perfect . Also big thank you to Matt for keeping me updated throughout re delivery and to the excellent installation team. Highly recommend Open Concepts

From the first contact with Concept we had excellent service. The engineer who measured up our veranda was extremely informative. The engineers who installed the veranda were excellent and would give them full recommendation.

We spent a at least 6 months investigating the various options available in order to maximise the use of a large new decking area. Eventually, we settled on a glass room as it was so flexible, giving full protection when the weather is bad but allowing a proper outdoor experience when the weather is good. We chose OSC for our glass room due to their competitive prices and the fact they don’t send round pushy reps. Due to the popularity during the pandemic we had to wait around 5 months from ordering to delivery and construction. Following construction, we had a number of issues with our glass room, mainly due to some missing minor parts taking a long time to arrive from Germany, but also one or two minor issues around the construction. However, I always think that the measure of a business is customer service and how they deal with problems. I can say that I am very happy with the response from OSC and their determination to rectify the issues I had. All have now been completed and I am very happy with my new glass room. I would certainly recommend a glass room as a means of maximising use of outdoor space and I would not hesitate to recommend Open Space Concepts.

Great product and plenty of text updates. Everything is done on line which is ok but I found printing some details a little difficult. This is probably down to me being sight impaired.
Recommended.

After researching many companies I chose OSC for the Glassroom to be added to the back of the house to give open, sheltered space looking in to the garden and have no regrets whatsoever, it is excellent.
The people I chatted with over the whole process were very helpful. The initial survey provided me with all the information required and the ideas, not initially thought of, that were made by Billy the surveyor were great and now seeing the finished glassroom am glad I took them on board.
The delivery took a bit longer than anticipated but given the current situation nothing could be done about that however it was worth the wait as the materials used are excellent. George and Catalin who came to do the installation were the best, their work is superb, at every stage of the installation they checked things out with me and explained exactly what they were doing. They cleared up as they went along and meticulously checked everything they were doing, couldn't have asked for better workers.
The only reason the rating is 4 star is I felt the ongoing communication from OSC could have been better, keeping in contact even to say there are delays keeps a customer happy!
So all things considered I would have no hesitation in recommending the company.

Totally professional from Quote to Survey to install.
Up front estimate - Confirmed during the survey.
Surveyor and installers informative and friendly.
Class product - Totally satisfied
Gordon

Delighted with the product and the installation. The guys who did the installation were terrific.
It has turned out better than we imagined.