Very good customer service. In my case, Optery found only 1 result, and they told me Canadians average around 17. Before I even asked for anything, they contacted me and asked if I wanted a refund.... Voir plus
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Lisez les avis des autres
I have a complicated problem and was blessed to be wonderfully assisted by Adie. He was exceptionally patient and professional. I have not been so blessed by other companies. He is a great asset to O... Voir plus
L'entreprise a répondu
I have been an Optery customer for about one year. I did research before selecting Optery as my agent. I am very pleased with both their effectiveness in removing my personal data from the web and in... Voir plus
L'entreprise a répondu
Optery will create fake screenshots to lure you into paying again. At the outset, it was a good service, until they started faking results and deliberately slacking to keep you subscribed. I... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
With Optery, you can remove yourself from hundreds of data brokers that are posting and selling your home address, phone number, email and other private information on the internet. Optery serves both consumers and businesses. Optery was awarded "Editors' Choice" by PCMag.com as the most outstanding product in its category for three years in a row in 2022, 2023, and 2024, and Fast Company awarded Optery the "Next Big Things in Tech" for Security and Privacy in 2023. Optery prevents phishing and social engineering, identity theft and fraud, online stalking and harassment, doxxing, and prevents people's private information from showing up in Google search results. Anyone can create a free account to receive a personalized Exposure Report with live screenshots summarizing where your information is being posted and sold online. Optery then provides free tools for self-service removals, or you can upgrade to a paid plan, and Optery will remove the profiles for you. If you have any concerns regarding your Optery account, please send us an email at support@optery.com we'll work hard to resolve your concerns right away.
Coordonnées de contact
6150 Center St #121, 94517, Clayton, Etats-Unis
- support@optery.com
- www.optery.com
4,2
Bien
190 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Honest. Offer refund before I had to ask.
Very good customer service. In my case, Optery found only 1 result, and they told me Canadians average around 17. Before I even asked for anything, they contacted me and asked if I wanted a refund.
I really appreciated that. It felt honest, proactive, and fair. Many companies would have said nothing, so this left me with a very positive impression.
11 avril 2026
Avis spontané
Réponse : Optery
Thank you for taking the time to share this feedback.
What you described is exactly how we want Optery to work. If we’re not delivering the level of value you should expect, we’ll say so and make it right without you having to chase us.
Exposure levels can vary quite a bit depending on the country and the data broker landscape, and we want to be upfront about that so you can make the best decision. If you ever need anything, feel free to reach us at support@optery.com.
Took my money then weren't able to…
Took my money then weren't able to offer the service beware
11 avril 2026
Avis spontané
Réponse : Optery
Thank you for sharing your feedback. We’re sorry to hear about your experience, that’s not the experience we want for our customers.
We would like to review your account directly to understand what happened and clarify the service associated with your subscription. We’ve requested your contact information through Trustpilot so we can locate your account and look into this more closely.
You can also reach us directly at support@optery.com
with the email address associated with your account, and our team will prioritize reviewing your case.
We take feedback like this seriously and appreciate the opportunity to review your account and address your concerns properly.
I have a complicated problem and was…
I have a complicated problem and was blessed to be wonderfully assisted by Adie. He was exceptionally patient and professional. I have not been so blessed by other companies. He is a great asset to Optery. I was in sales and first impressions are a very important element of whether someone chooses to be a customer.
8 avril 2026
Avis spontané
Réponse : Optery
Thanks for sharing this experience!
Glad Adie was able to help and make a strong first impression. We’ll make sure this gets passed along to him.
If you need anything else, please feel free to reach out to support@optery.com
Very Satisfied Customer
I have been an Optery customer for about one year. I did research before selecting Optery as my agent. I am very pleased with both their effectiveness in removing my personal data from the web and in their feedback as the project progresses. I recommend Optery for those who choose to take an active role protecting personal information.
31 mars 2026
Avis spontané
Réponse : Optery
Thank you so much for your support and for being with Optery this past year. Really glad to hear the removals and updates have been helpful for you.
Appreciate the recommendation and for trusting us with your data privacy.
Clean Interface, Great Results
Optery is very easy to use. The application is clean and user-friendly. The results are comprehensive and the reports easy to understand.
25 mars 2026
Avis spontané
Réponse : Optery
Thank you for sharing this!
Glad to hear the platform feels easy to use and the reports are clear. That’s exactly what we aim for, making it simple to understand where your information appears and what’s being done.
If you ever need anything, feel free to reach us at support@optery.com.
Nice to know you can trust them!
I'm beyond grateful to the hard working staff at Optery. They do a fantastic job of searching out these date of brokers and giving me a great deal of peace of mind.
Thanks Optery staff!!
24 mars 2026
Avis spontané
Réponse : Optery
Thank you for the great feedback!
Glad to hear the service has been helpful and given you some peace of mind. That’s exactly what we aim to do by making it easier to see and reduce where your personal information appears online.
Thanks again for your trust in Optery. If you ever need anything, feel free to reach us at support@optery.com
Solid Start, Shady Tactics Afterward
Optery will create fake screenshots to lure you into paying again. At the outset, it was a good service, until they started faking results and deliberately slacking to keep you subscribed.
I would have been more inclined to pay if they were transparent, but clearly they don’t see it that way. Good initial service, terrible after the first round of deletions.
Do yourself a favor and stick to the main data brokers, opt out yourself from people connect then use incogni for spam calls. Use free kanary to scan your search results.
After noticing, I’m convinced Optery could even go back and opt you back in just to keep the payments coming.
I’m done with Optery.
21 décembre 2025
Avis spontané
Réponse : Optery
Thank you for sharing your feedback. We take concerns like this very seriously, especially around accuracy, transparency, and how our service operates.
We want to be very clear that Optery does not create fake screenshots or re-add personal information to data broker sites. Our reports are generated based on real scan results, and our system is designed to remove and continuously monitor exposures, not reintroduce them.
We would like to review your account directly to understand what you’re seeing and address your concerns in detail. We’ve requested your contact information through Trustpilot so we can locate your account and investigate this further.
You can also reach us directly at support@optery.com
with the email address associated with your account, and our escalation team will prioritize your case.
We take feedback like this seriously and appreciate the opportunity to review your account and address your concerns properly.
THIS SERVICE IS WAAAAY BETTER THAN ALL…
THIS SERVICE IS WAAAAY BETTER THAN ALL OTHERS!!! YOU GET MORE IN DEPTH SEARCHES, RESULTS, AND PROOF OF RESOLUTIONS FASTER!!! #HIGHLY RECOMMENDED🏆🎊🏅
10 mars 2026
Avis spontané
Réponse : Optery
Thank you for the great feedback! We're really glad to hear that you've had a good experience with the depth of the searches and the updates we provide.
Our goal is to make it easy for people to see where their information appears and to show clear progress as removals are completed. We appreciate the recommendation and are happy to have you with us.
They still have't removed my profile
They still haven't removed my profile
I paid in December. It is now March. They took forever to respond to my emails. Im not choosing this company again.
10 mars 2026
Avis spontané
Réponse : Optery
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating it can be when removals take longer than expected.
We’d like the opportunity to review your account and check the status of the profile you’re referring to, as well as the response times you experienced when reaching out to our team. We’ve requested your contact information through Trustpilot so we can locate your account and look into this more closely.
You can also email us directly at support@optery.com
with the email address associated with your account, and our team will prioritize reviewing your case.
We take feedback like this seriously and appreciate the opportunity to investigate and address your concerns properly.
An Essential Service If We Value Our Privacy!
Optery offers a valuable service at a reasonable price. In today's world, digital privacy is very difficult to achieve. For nearly two centuries in this nation, our laws recognized that privacy is "the right to be left alone." Regrettably, those days are far behind us. Today, our data is big business. Corporations believe our data is THEIR property simply because they have monitored, collected, archived, and sold information about our personal online behavior and buying habits... consistently without our permission or even our awareness. This is a twisted and self-serving viewpoint to be sure, but it is indeed today's reality. Optery offers individuals an affordable and convenient method to push back a bit on the bazillion data aggregators. Sadly, they collect and sell our information with complete abandon. The service offered by Optey scrubs this information quite well... and rescrubs it when it reappears (a constant battle). In previous years, I spent the time and effort to clean up this digital "bread crumb trail" by my own efforts. Within a few short years, aggregators became so prolific that my personal efforts were totally insufficient (and I'm a retired CEO from the computer industry).Upon discovering Optery, I was a bit skeptical at first. However, I have found this service to be amazingly thorough, convenient and a reasonable value for the money. For the past couple years, my annual membership has been a very good use of money... and offers me some peace of mind in an age when this has become an increasing rarity. Thank you Optery for your terrific service. Highly recommended.
11 mars 2026
Avis spontané
Réponse : Optery
Thank you for taking the time to share such a thoughtful review. We really appreciate your perspective and are glad to hear that Optery has been helpful in managing your online exposure.
If you ever have questions or need assistance, feel free to reach out anytime at support@optery.com.
So easy to use
So easy to use and definitely recommend this product to anyone to keep their data safe
8 mars 2026
Avis spontané
Réponse : Optery
Thank you for your feedback. We’re glad to hear that you found Optery easy to use.
Our goal is to make it simple to see where your personal information appears online and help reduce that exposure over time. We appreciate your recommendation and your trust in Optery.
If you ever have questions or need help, feel free to reach us anytime at support@optery.com.
Optery was very professional and helpful!
Optery was very professional and provided me periodic updates on the progress on the removal of my information on sites. I started to receive less unwanted outside communication from unknown sources as more of my information was being removed from sites by Optery. I really appreciate their working hard to help me not have my information out for anyone to obtain.
6 mars 2026
Avis spontané
Réponse : Optery
Thank you for taking the time to share your experience. It's great to hear that you've started to notice a decrease in unwanted contact as those removals have progressed.
We appreciate your trust in Optery and your thoughtful feedback. If you ever have questions or need assistance, feel free to reach us anytime at support@optery.com
.
Optery didn't delete my husbands data and continues to solicit me and won't stop
Optery didn't remove my husband's data, even though I paid for a family plan, this went on for 3 months. It took me a lot of time and frustration to sort this out. One customer service rep wanted me to pay more, then another rep found that my husband had been paid for. I found a much better site called Delete Me that gives you a customer service phone number, easy to sign up, and a trusted site for over 10 years with top reviews. 2 weeks later Optery continues to send me ads after being assured I am off their mailing list.
2 mars 2026
Avis spontané
Réponse : Optery
Thank you for sharing your feedback. We’re sorry to hear about the frustration you experienced. That’s not the experience we want our customers to have.
We’ve received your contact information through Trustpilot and will be reaching out to you directly to review your account and discuss the details of what happened. Our goal is to make sure everything is properly addressed and clarified.
We appreciate you bringing this to our attention and the opportunity to follow up with you directly.
it says a lot of data is deleted but…
it says a lot of data is deleted but were 9 months in since signing up and a google search of my name and town and basically reveals my name, age, house pics, address, cell phone number, and friends and family (and all of their info too) are there, first and second link from a simple google search. its ridiculous.
27 février 2026
Avis spontané
Réponse : Optery
Thank you for sharing your feedback. We understand your concern and want to dig into why you are still seeing online exposures.
Could you please email us at support@optery.com or respond to the contact information request we just sent via Trustpilot? That will help us verify your account and troubleshoot.
We appreciate you bringing this to our attention and the opportunity to address this properly. Our escalation team has been notified and will be on the lookout for a response from you to prioritize your case.
A healthy skeptic review
I tested the waters of Optery for several months before reviewing them. The verdict? They have very impressive data scrubbing services. I give them a 4 out of 5 cause NOTHING's perfect. But within 3 months, they've scrubbed my data from over a couple hundred data broker sites.
Not only that, but they email you monthly progress reports of the specific sites that your data's been removed from. You receive a before and after screenshot chart. You can easily proof their statements with a simple search engine check of your name. I chose the Ultimate package at sign up for maximum effect.
Obviously, many people have common full names. When you sign up, you can list a history of addresses, numbers, and household residents to be as precise as possible when they scrub the data. So far so great! Give them at least 90 days to work for a maximum effect.
24 février 2026
Avis spontané
Réponse : Optery
Thank you so much for taking the time to share such a thoughtful and detailed review. We really appreciate your honest and balanced perspective.
We truly appreciate your trust in Optery and your recommendation. If you ever need anything feel free to reach out anytime at support@optery.com.
.
“Fast response time and excellent…
“Fast response time and excellent service. They thoroughly search for your personal information and remove it quickly without any hassle. The features are impressive, and the Ultimate subscription is absolutely worth it. Highly recommend!”
20 février 2026
Avis spontané
Réponse : Optery
Thank you so much for your kind words and for sharing your experience.
Our team works hard to thoroughly identify and remove personal information from data broker sites, and it means a lot to know that you’re finding value in the features and your Ultimate subscription.
We truly appreciate your recommendation and your trust in Optery. If you ever need anything or have questions, our team is always here to help at support@optery.com.
I Discernment
I tried to go from a free account to a paid. Three times my payment was rejected due to 'incorrect addtess'. Everything was correct and the cards worked everywhere else. This could be a technical glitch..Either way. I won't go to a paid account with them
16 février 2026
Avis spontané
Réponse : Optery
Thank you for sharing your feedback. We’re really sorry to hear about your experience trying to upgrade your account. That’s not the experience we want for our customers.
We’d like the opportunity to look into this more closely. We’ve requested your contact information through Trustpilot so we can locate your account and review what may have caused the payment rejection.
You can also email us directly at support@optery.com
with the email address associated with your account, and we’ll prioritize your case. We truly appreciate you flagging this and would welcome the chance to resolve it properly.
Best app ever
Well so far so good I'm glad that they're able to remove things that I could not do on my own so I thank you
16 février 2026
Avis spontané
Réponse : Optery
Thank you so much for the great feedback. We’re really glad to hear things are going well and that we’ve been able to help remove information. That’s exactly what we’re here for.
If you ever need anything or have questions, please reach out to our customer support team at support@optery.com.
Optery is doing a great job
Optery is doing a great job, erasing my footprints on the web and important information. Recently to companies gave me a "complementary" scan. One came up with only two results. One of the two was my ex. The other came up with 3 and I opted out with one.
15 février 2026
Avis spontané
Réponse : Optery
Thanks for your review! We’re glad Optery is helping you take control of your info online. It’s great to hear you were able to review your scan results and opt out where needed.
We appreciate your support, and please reach out to us if you need any help!
very transparent process
1 février 2026
Avis spontané
Réponse : Optery
Thank you so much for your feedback! We’re really happy to hear you found the process transparent. That’s exactly what we aim for. If you ever have suggestions on how we can make things even clearer or easier, we’re always open to hearing them. We appreciate you taking the time to share your experience.
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