Great experience Glasses came quickly and efficiently .. customer service answered a few of my inquiries right away the glasses and prescription is exactly what I had ordered and hoped.. I'll defin... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
My order took over 2 months to complete for replacement lenses (which they refer to as reglazing). I paid for Kodak lenses to get premium quality. The glasses arrived with no certificate showing wh... Voir plus
Their online system took my order, and my money. 6 days later I get a very poorly written email stating that my prescription was too complex for the chosen lenses and that my order cost is increased... Voir plus
I bought my pair of glasses as a stop gap measure while waiting for cataract surgery, knowing my prescription would be changing I didn’t want to buy $300 glass for 2 months of use. Due to COVID my s... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Buy eyeglasses online from the best online glasses store in Canada. Wide range of prescription glasses and eyeglasses online start from $19.
Coordonnées de contact
3,0
Moyen
111 avis
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Nice collection and very affordable
10 mars 2022
Avis spontané
Second Order Satisfaction
This was my second order from Optically. My in person contacts with the people I spoke to were very friendly and helpfull.
The reason I did not give five stars is that the confirmation email for my order said I would recieve order updates at different stages but this never happened. I had to contact customer support on my own.
Having said that, both of my orders were fulfilled in a reasonable amount of time and the product was as expected.
8 mars 2022
Avis spontané
Don't order from here...
Frames are ok, but the lens Rx is not. Worst pair of glasses I've ever worn. Company won't refund, only 're-align'. Not impressed with the support. Never again.
7 mars 2022
Avis spontané
Réponse de Optically.ca
Hi John,
Thank you for your feedback.
I am extremely sorry to know that the glasses received are not as expected and you are not happy with the experience.
We offer a 100% satisfaction guarantee on orders, if the glasses are not made as requested you are entitled for a full refund.
May I request you to please share your order details for us to check our records and assist you further.
Updated 14/03/2022
Hi John,
Thank you for sharing your order details.
As per our records, I see that the glasses were made to the prescription you shared. You contacted us on 07th March to report the issue and were informed return the glasses for us to inspect them and then initiate a refund accordingly.
Asking to return the product before we process a refund is the least that we expect, unfortunately, we have still not received the glasses hence your refund is on hold. We wait to receive the glasses back.
Regards
Team Optically.
I have purchased glasses and received…
I have purchased glasses and received them rather quickly. I am impressed with the quality and the look.
Thank you!
5 mars 2022
Avis spontané
Excellent affordable products
21 février 2022
Avis spontané
Great Option for Those Who Want to Reuse Old Frames
Didn't know this option existed until I did a quick search. Had a pair of old frames in great condition that needed new lenses. Process took about 2 weeks from when I shipped out the frames to when I received back my glasses. Customer service provided me updates along the way. Couldn't be happier.
21 février 2022
Avis spontané
The staff are pleasant and helpful
The staff are pleasant and helpful. I ordered glasses with a frame I liked, when it came, it was the wrong style. Apparently what I ordered was not what was shown on website. Customer service told me what to do and I was able to get another frame.
21 février 2022
Avis spontané
My glasses arrived today and I am very
My glasses arrived today and I am very, very pleased with them. Excellent fit, perfect vision and very light!! Good service and exceptional product! Kevin
19 février 2022
Avis spontané
Glasses are great, some annoyances
Glasses are great, they look good and the prescription is right. The shipping took forever, which I won't hold against you since we are living in a pandemic. The only annoying thing is that the site claims to be Canadian, but I was charged in American currency so they ended up costing way more than the checkout suggested. I wish they'd be upfront about being an American company that just sells in Canada.
18 février 2022
Avis spontané
Good choices for nice glasses
Good choices for nice glasses. I'm very happy with the glasses I received. Prices are excellent also!!
17 février 2022
Avis spontané
I'm happy that my sunglasses came back…
I'm happy that my sunglasses came back to me in one piece and the lenses are great.
17 février 2022
Avis spontané
top notch
excellent quality, price, selection, delivery
10/10 would buy again
17 février 2022
Avis spontané
Good website
The website is easy to navigate and I'm able to easily narrow my search based on a bunch of criteria which makes it easier to choose frames.
16 février 2022
Avis spontané
Everything else was nice but the…
Everything else was nice but the shipping took forever. Overall good pricing and decent product
16 février 2022
Avis spontané
I was panicking after loosing my…
I was panicking after loosing my distance glasses. I'm waiting for a cataract removal,so didn't want to go for a new prescription. I entered my old prescription onto your website and in less than 2 weeks received my replacement glasses. Now I can legally drive. I'm still waiting for the surgery but when I have it I'll be looking a new glasses from you! Thank you!
16 février 2022
Avis spontané
No complaints
No complaints. Delivery on time. Any time I asked for anything a reply was in my mailbox next day
16 février 2022
Avis spontané
The customer service representatives…
The customer service representatives were very helpful. They carefully explained the ordering process and were patient with all the questions I had asked.
16 février 2022
Avis spontané
I love my glasses and the customer…
I love my glasses and the customer service was excellent if I had any concerns. I will continue to get my glasses from here.
16 février 2022
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.