Optimale Avis 

I've been receiving TRT treatment with Optimale for five years now, and I can honestly say it’s changed my life.

At my first consultation, I described symptoms that had taken over my daily existence: low mood, constant fatigue, erectile dysfunction, weight gain—the joy of life had simply evaporated. From the start, the team at Optimale were genuinely sympathetic and deeply professional. They took the time to listen, understand, and guide me with care and expertise.

Thanks to their ongoing support and treatment, I’ve regained energy, clarity, and a sense of self I thought I’d lost. Life without Optimale would be like a pencil without lead... pointless!

Thank you, Optimale, for all that you do. You’ve helped put me back together again.

Doctors staff great

When I first joined Optimale as a new customer, I was impressed by their friendly, responsive, and supportive approach. Unfortunately, that level of service completely vanished after the first few months.

Here are just a few examples of how they have let me down:

• Ignored emails about billing: On the 3rd July, I emailed to query my subscription as my initial 3 month plan had ended. It's now 16th July and I’ve had no response, yet they continue to take payments.
• Incorrect test link: On the 8th July, I ordered a venous blood test with Randox, but received a Superdrug link instead. I emailed for clarification and had no response. I called and spoke to Claire and Chloe, but still nothing was sent.
• Delayed bloods for doctor review: On 8th July, I emailed my blood test results ahead of my 9th July consultation. These weren’t shared with the doctor until 11th July, which completely wasting both our time. This exact issue also occurred during my May consultation, and the doctor recorded the call and complaint both times.
• Unreachable support team: On 10th and 11th July, I repeatedly called but got either voicemail or left on an endless hold. On 15th July, I tried a different route and called the new customer team, which they answered immediately. I spoke to Victoria, who took my details but never followed up on it. On 16th July, I repeated this process, spoke to Mark who assured me a senior colleague (Amy) would be in touch. It’s now 17:25 and zero response.

Optimale has failed me in every aspect of communication, care, and customer service. This kind of service is unacceptable especially when I am paying privately for it!

The communication breakdown, lack of accountability, and repeated procedural failures have left me feeling completely unsupported. I will be looking for a new provider shortly and strongly urge others to consider alternative companies.

Very reassuring knowing my blood reviews are monitored with such professionalism. I've not felt as good as I do now in years and it's all down to the work Optimal has done with me.

Great response to all questions. Clearly explain the reasoning behind any changes in dose. Overall an excellent experience. Thankyou.

I've been with Optimale for the last 6 years and at the start they were great, Alistair was really helpful, and if you missed your 6 month blood work they would call see what's happening and if you left it too long they would put your membership on hold and not charge you untill you had your test to restart your membership and also not send any medicine out which is good as the tests give you an good idea of what's going on inside, recently though life's been getting in the way and its been hard to find time to get a test done, 12 months to be precise in this time I've had 1 auto text to tell me to get a test and I've still been charged every month though, now my medications run out i requested medication to which I was told to get bloods done first and then they can send out meds and if I'd run out they can send me a small amount of it to get me by until I get the test which is fair enough but I replied to get the small amount and told them I'd get the test the next day which I did but no reply or no confirmation, nothings been done about the medication its been 4 days no reply.. when it comes to hormones any disruption in medication can cause countless issues. I feel optimales popularity is growing but they cant meet the needs of all their client now, either hire more staff or limit the number of clients..

Feeling very annoyed. Completed a testosterone test which came back quickly with a low result, only to find that it's a "quick test" which means absolutely nothing. If you really want to know... you have to do a "fuller test". If you're looking for a testosterone test, go for the full one straight away. Their lower price ones are a complete waste of time and utterly misleading. You could be more upfront about this as it's a waste of money when times are tough.

The doctor gave me another prescription on Monday and it took me after ringing 67 times a day till Wednesday to get through. I did press option two on the phone this was on the Monday got through to a lady who said they will get them to ring me back. Nobody bothered to ring me back. I think I’m paying a lot of money for a service that is not being received.

Communication between optimale and client is Abysmal.
And trying to re order prescriptions is a mission .

As of today (10th July), I have unanswered emails (plural) dating back two weeks.
I am waiting on medication and a travel letter still.
Simply unacceptable for a paid medical service.
I cancelled.

Everything is great when you don't need to speak to someone. When you do need to speak to someone everything falls down.
No reply to multiple emails. Manager callbacks promised and not actioned.

Orders were place, paid for and not despatched, with zero updates. When nearly 3 weeks later an order was processed, it was sent 48 hour tracked not next day special delivery as in original contract.
My Card details were updated for payments- and orders were sent using this method, then suddenly reverts to old payment method and no payments taken!
There is no portal to log into to manage your account, so its just links from automated emails to click on. With no viable way of seeing what is going on or making amendments to anything. Multiple phone calls and issues still unresolved. All this is would take in my stride and offer benefit of the doubt but it is the SECOND time these issues have happened. Given the amount of money I spend with them, the service is massively shy of the bare minimum service wise.

Kudos to Amy and Claire at support.
They are having some unfortunate staffing issues but give them a tinkle if you need anything and they will look after you. World class customer support , they listen and then execute accordingly and pretty damn quick too.Take a bow optimale customer support.

Shocking customer support. They ignore emails, don't deliver treatment on time, missed doses because of this. Will leave because they don't care about their patients! Even my Doctor was surprised with the lack of communication and how they dealt with my medication getting sent out

Excellent service and care throughout your TRT journey.

I’ve been incredibly happy with every aspect of this service. From email communication and one on one telehealth.

Brilliant service
Communication could do with some improvement
Ive been sending emails asking fur help with no response

Apart from the recent blip the service from Optimale has been great and I can’t fault their doctors.

The customer care and my doctor where and are absolutely amazing, very attentive and always respond as quick as possible, very reassuring to .

What a scam !!!! £110 a month and they can't even send you your testosterone when you really need it to live a normal life, once you run out and desperately need new Vale they dont send you it until you take a blood test but still take the payment every month, I went weeks without any at all so took blood test and asked to send what I needed because doctor said to stay on the same testosterone, then they said try still can't send it because something was to high in blood test so still didn't send it honestly think I've paid them about £1000 by now and only had 1 Vale from them!! Emailed them twice this week to ask about it and nothing back but email says they get back to you within 24-48 hours , just get testosterone from the usual guy you know, calling bank soon to report fraud! Taking money but getting no health care back!

Excellent experience with the doctor and support staff.