Optimale Avis 

1 028
•
TrustScore 4 sur 5

3,8

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Really positive experience with my Doc today. Even though we haven’t spoken in quite a while, he came across as approachable and attentive, like he was genuinely invested in making sure I was on t... Voir plus

Noté 5 sur 5 étoiles

Kudos to Amy and Claire at support. They are having some unfortunate staffing issues but give them a tinkle if you need anything and they will look after you. World class customer support , they list... Voir plus

Noté 4 sur 5 étoiles

I did Blood test wrong but no really clear instructions on what to do? Do I do fasted or none fasted, When do I do at the start of the injection or end (Just before next one? Having holiday can im... Voir plus

Noté 1 sur 5 étoiles

When they need something from you, they’re very quick to respond. But when all you ask is to be informed when making an order, they’re very quick very frequently ignore. Even if one explains that you’... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Centre médical
  2. aussi dans
  3. Cabinet médical
  4. Centre de diagnostic
  5. Clinique
  6. Clinique spécialisée
  7. Médecin

À propos de Optimale

Écrit par l'entreprise

Why trust Optimale

  • 🥇 Highest rated UK TRT company
  • 🇬🇧 UK doctors & pharmacy
  • 📞 Ongoing doctor support
  • What we do

    We help men who are struggling through life with Low Testosterone, to get tested and get treated by UK GMC Doctors. Get your life back with Optimale today, and feel great again!

    Optimale is a regulated healthcare provider and medical clinic, registered in the UK with the CQC (Care Quality Commission)

    Our mission is to improve the lives of men and their partners by making high-quality healthcare from top doctors accessible and convenient.

    We are the number 1 rated TRT clinic in the UK and we are proud of our reputation for providing the highest quality service, at a very reasonable price.

    Contact us today and we would be happy to talk to you about any symptoms you have, and help you evaluate whether treatment might work for you.

    Shop Blood Tests Low Testosterone Check What is TRT? Contact Us

    Coordonnées de contact

    3,8

    Bien

    TrustScore 4 sur 5

    1 k avis

    5 étoiles
    4 étoiles
    3 étoiles
    2 étoiles
    1 étoile

    Demande des avis aux clients

    Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

    A répondu à 53 % de ses avis négatifs

    Répond généralement dans un délai de 24 heures

    Comment cette entreprise utilise Trustpilot

    Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

    3,8

    Tous les avis

    (1 028)

    33 avis reçus au cours des 12 derniers mois

    Écrire un avis
    Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

    Noté 1 sur 5 étoiles

    Did first test at £35 and then with the…

    Did first test at £35 and then with the results that I got which was pretty quick after sending it off to them, I was told I need to do more detailed blood test costing £65 before I can be considered. Just a clever scam.

    2 mai 2025
    Avis spontané
    Logo de Optimale

    Réponse de Optimale

    Hello there,

    I am sorry for any confusion caused regarding our testing requirements.

    As per UK regulations, we require two testosterone tests. The second test not only confirms the initial low result but also includes a more in-depth general health check prior to commencing treatment.

    Please do let me know if you have any further questions.

    I Look forward to hearing from you,

    Amy | Patient Experience Team

    Noté 3 sur 5 étoiles

    Very long winded to re-order and seemed…

    Very long winded to re-order and seemed to be a slow response to emails

    29 mai 2025
    Logo de Optimale

    Réponse de Optimale

    Hello David,

    Thank you for sharing your review.

    I’m sorry to hear that you’ve experienced a delay in receiving a response, and I apologise if the ordering process hasn’t been clearly communicated. I’ve sent you an email to confirm this.

    Please don’t hesitate to get in touch if you have any questions.

    Best,
    Optimale

    Noté 4 sur 5 étoiles

    Expensive but works

    While I think its a bit expensive, the result after 4 weeks has been pretty impressive. I got better energy, better libido, amazing erection, anxiety pretty much completely gone, foggy mind significantly improved. Service quality is also good.

    21 mai 2025
    Noté 5 sur 5 étoiles

    Very professional & caring company

    Very professional & caring company. I’ve been with Optimale for 4 years & will continue long term regarding my TRT therapy. It’s always a pleasure to have my 6 monthly meet-up with my consulting Dr & I feel in safe hands.
    Being a health care professional myself, I know I’m in the best place to put my trust in people with the same duty of care that I hold myself too.

    22 mai 2025
    Noté 1 sur 5 étoiles

    Took the first test and was told I have…

    Took the first test and was told I have low testosterone. This prompted me to take the second more expensive test to be told my levels were perfectly normal. The first test is just a scam to get you to spend more money.

    6 mai 2025
    Avis spontané
    Logo de Optimale

    Réponse de Optimale

    Hello Mr Py,

    I am sorry for any confusion caused by the differing testosterone results. There are several factors that can influence testosterone levels.

    I’ve just sent you an email explaining the possible reasons for this variation, along with the suggested next steps.

    Please do let me know if you have any questions following this.

    I look forward to hearing from you,

    Amy | Patient Experience Team

    Noté 4 sur 5 étoiles

    Been with optimale 6 months now

    Been with optimale 6 months now. Really helpful. Doctors are helpful. Been a bit of a roller coaster getting my hormones in check. But once they were I wish I’d of gone with them sooner !! Had an apointment last week an found it really easy to speak to them

    9 mai 2025
    Avis spontané
    Noté 5 sur 5 étoiles

    Customer service standard all organisations should strive for!!

    I have been a patient with Optimale for over a year now and I cannot express how good the customer service has been during this time. Nothing is ever a bother and they have always gone above and beyond to ensure I am both, looked after and that the agreement works for both of us. Izzy in the patient support team has been incredible and has always listened to me as both a patient and a customer and I cant thank her and the team enough. Keep doing what your doing Optimale.

    2 mai 2025
    Avis spontané
    Noté 1 sur 5 étoiles

    Refusal to dispatch medication when prescribed and paid for

    I’ve been a patient for a number of years but over the past 12 months their service has become very poor. At the time of writing I’ve been waiting 3 weeks for the to dispatch medication that I have been prescribed by them and that I have paid for. During that time I’ve been repeatedly sent automated email responses and told I need to purchase more and more blood tests at between £60-80 each. I currently spend over £130 per month on their service but I’m unable to get medication sent to me when I order it. There are better providers in this increasingly competitive market.

    22 avril 2025
    Avis spontané
    Logo de Optimale

    Réponse de Optimale

    Hi Steven, thank you for the review and apologies for the inconvenience around medication dispatch. We have a strict policy on up to date tests to ensure patient safety, but I know this can sometimes cause a lot of frustration. I know that Scott had a chat with you last week and hopefully in future we can ensure prompt delivery of medications based on your external testing.

    L’expérience Trustpilot

    Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

    Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

    En savoir plus sur le parcours des avis sur Trustpilot.

    Voici 8 conseils pour écrire des avis de qualité.

    La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

    Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

    En savoir plus