I purchased 3 marrows one of which I was able to use despite the really hard skin and great difficulty in removing the outer skin . I broke the tip of a knife. The other 2 larger marrows I have been... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
So pleased to have found all of my favourite fruits and veggies as organic and they arrived super fresh, expertly packed (no plastic, wow!). Love knowing my order supports British farmers and that I... Voir plus
L'entreprise a répondu
Just what we needed! easy and reasonably priced we've been getting the mixed veggies and fruit boxes every week and we couldn't be happier. We had a little hiccup on the first delivery where eggs wer... Voir plus
L'entreprise a répondu
Bought some fresh organic aloe Vera leaf from southern Spain to help soothe my psoriasis when cut and applied directly to the skin. These leaves are nice and fat- even got a nod of approval from my Sp... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Delivering the highest quality organic produce from the farm to your door since 1999. Better for the planet, better for wildlife, better for you 🍊
Coordonnées de contact
unit 6, felthambrook ind est, tw13 7du, London, Royaume-Uni
- 02077398181
- customercare@organicdeliverycompany.co.uk
- www.organicdeliverycompany.co.uk
3,8
Bien
144 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Would recommend
Very easy to order. Prices are good. Produce delivered on time and in good condition. Very happy and will use again in the future.
22 août 2025
Avis spontané
A mixed offering!
On the whole very pleased with my two boxes, one salad and one vegetable. There was an issue with the green beans which really were past their best and had started to brown on the delivery day. I had to use half of them that day and the rest were composted. There were, oddly, two lettuce...one in each box! No potatoes and no courgettes despite these being in season. I would have thought potatoes would be a staple in any veg box. Despite these anomalies the rest of the produce was fine and good quality. Would I buy again? Hmmm, probably not as my local farm shop are equally as good and organic plus I get to choose what I want to buy. I gave it a go buying the boxes but that will be it for me!
5 août 2025
Avis spontané
Réponse de Organicdeliverycompany
Hi Denise,
Thank you for taking the time to leave us a review, we really appreciate your feedback 😊
We're very sorry to hear that your green beans were not the best. If you haven't yet, please pop us an email at customercare@organicdeliverycompany.co.uk and I can of course look into this for you.
It sounds like you ordered two of our set boxes which is likely why you received two lettuce. As these boxes are pre-selected contents we don't remove "duplicate" items should a customer order more than one set box as these are not customisable. We would recommend ordering produce individually if you need a more customisable selection 😊
We do list our box contents on our website and each box contents list is updated every Friday for customers to be able to see the following weeks box selection. I hope this helps.
Thank you so much for giving us a try!
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Organic British food, what's not to love!
So pleased to have found all of my favourite fruits and veggies as organic and they arrived super fresh, expertly packed (no plastic, wow!).
Love knowing my order supports British farmers and that I'm eating more locally grown food.
And impressed that the courier provided an hour ETA deliver time slot. Am now a regular customer and wish I'd made the swap from supermarkets sooner! Thanks ODC 🙂
1 août 2025
Avis spontané
Réponse de Organicdeliverycompany
Hi Leanna,
Thank you berry much for leaving your review 😊
We're so pleased to hear you were happy with your order and we look forward to delivering to you again soon! 📦
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Oh dear ...
This feedback request arrived the day before the order arrived ... Were you joking? I binned it as generally I don't do them unless I have a complaint.
But I have a complaint:
Hopeless packing resulted in dented tin, squashed and dented items and broken biscuits.
Who in their right mind puts a heavy tin on top of a packet of biscuits?
I thought this would be the first of many orders for me ... but now: no care = no thanks.
29 juillet 2025
Avis spontané
Réponse de Organicdeliverycompany
Good morning,
We are very sorry to hear this.
Our feedback emails are automated to be sent to our customers the day of or the day after delivery so I will be sure to look into this, thank you for bringing it to our attention.
All our orders are packed in layers with cardboard between with the heaviest produce on the bottom and softest on the top, it seems you are one of our DPD customers and unfortunately, despite our fragile labels and address label placement, they don't always handle our boxes with the same love and care that we do here at ODC HQ which means produce does move around inside the box. We do rely on them to reach our customers outside of London so we're very sorry that on this occasion your box did not fair very well in it's journey from us to you.
Can you please email us at customercare@organicdeliverycompany.co.uk with your name and order number so that I can of course look into this and process a refund for you. We appreciate the opportunity to make things right if anything is ever wrong with your order.
We're very sorry again for the disappointment and frustration caused with this delivery.
Warm regards,
Tiffany
Customer Care - Organic Delivery Company
I highly not recommend ordering…
I highly not recommend ordering anything, they don't know their product, they approved my order, then it turned out that this product has not been available for six months! I called customer support, the employee was rude, said that they do not hold my money and it will automatically return to my account, as a result, for more than 10 days I can not return the money for the product that they do not have, my bank confirmed that they will hold this amount.
2 juin 2025
Avis spontané
Réponse de Organicdeliverycompany
Good morning,
We're very sorry to hear this.
I can't seem to find an order on our system under your username, can you please reach out to us at customercare@organicdeliverycompany.co.uk so that we can help you with this.
Warm regards,
Tiffany
Customer Care - Organic Delivery Company
The best quality
The best quality, delicious produce at reasonable prices, friendly delivery & customer service.
9 juillet 2025
Avis spontané
Réponse de Organicdeliverycompany
Hi KB,
Thank you berry much for leaving us a lovely review ☺️
We're so pleased to hear that you were happy with your order and our service. We hope to deliver to you again soon! 🍊
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
The carrots were mouldy
The carrots were mouldy. For that I got a refund of £1.76, half the cost of the carrots. I ended up throwing most of the veg away, it was all very poor quality.
17 avril 2025
Avis spontané
Réponse de Organicdeliverycompany
Hi Paul,
We're very sorry to hear this.
I have tried my best to find your order but I can't seem to find an account under your name in our system.
Can you please send us an email at customercare@organicdeliverycompany.co.uk with your order number so that I can look into this for you.
Warm regards,
Tiffany
Customer Care - Organic Delivery Company
Their packing is horrible
Their packing is horrible, veg always arrives snapped and smashed
14 mars 2025
Avis spontané
Réponse de Organicdeliverycompany
Hi Schoebble,
Thank you for taking the time to leave us a review.
We're very sorry to hear that you received damaged produce. It is likely your order was delivered via DPD and your order hadn't faired very well in transit despite our fragile labels on your box. Unfortunately I am unable to locate an order on our system for you or an email from you with your Trust Pilot profile name.
Can you please send us an email at customercare@organicdeliverycompany.co.uk and we can look into this for you and of course try and make things right if we haven't already.
Warm regards,
Tiffany
Customer Care - Organic Delivery Company
I would not give you any star If I…
I would not give you any star If I could.
My order arrived but fruits are destroyed, they don't pack them well .
Do not buy, I so not recommend them.
14 janvier 2025
Avis spontané
Réponse de Organicdeliverycompany
Good morning,
Thank you for taking the time to leave your feedback. We're very sorry to hear about your experience and that your fruit arrived in poor condition. We aim to provide the highest quality produce, and it's disappointing to hear we may not have met that standard on this occasion.
We’ve requested more information via Trustpilot to investigate and resolve this for you, but we haven’t received a response from you. Please get in touch with our customer care team directly at customercare@organicdeliverycompany.co.uk so we can look into your order.
Your satisfaction is of course important to us, and we’d appreciate the opportunity to make things right.
Warm regards
Tiffany
Customer Care - Organic Delivery Company
Pumpkins very poor quality
Whilst delivery was OK, the quality of what was delivered was very poor. We ordered organic pumpkins to make soup. They were very pale when cut open and now, having tasted the soup, to a recipe we have used for years, there was no flavour whatsoever. A very, very, poor product. Regrettably will not be using you again.
10 décembre 2024
Avis spontané
Réponse de Organicdeliverycompany
Hi Eric,
Thank you for your feedback. We’re sorry to hear you were disappointed with the flavour of the pumpkins you received in this order in October. We understand that taste can be a matter of personal preference, and we regret that they didn’t meet your expectations on this occasion.
All our produce is carefully sourced to ensure quality and freshness, and while the pumpkins may vary slightly in taste due to natural growing conditions, we always aim to provide the best possible products.
If you have any concerns about the produce you receive in future, we encourage you to contact our customer care team directly so we can address the issue promptly. I cannot see that you reached out to us after you received this order in October last year. Your satisfaction is very important to us, and we’re always happy to help.
Thank you for giving us a try.
Warm regards,
Tiffany
Customer Care - Organic Delivery Company
Fabulous Service!
Fabulous service from start to finish. Easy to set up account/order/pay. Delivery date at my request. Delivered on time, well packaged. Items were fresh, looked lovely and tasted marvelous! Thank you.❤️
13 décembre 2024
Avis spontané
Réponse de Organicdeliverycompany
Hi Mrs K!
Thank you berry much for leaving us a lovely review ☺️
We're so pleased to hear that you were happy with your order and our service. We hope to deliver to you again soon! 🍊
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Longtime customer and staying that way
I have been using organic delivery company for at least 3 years now and they are great. Their veggies and fruit are good quality, Their prices are reasonable, compared to a couple of the other delivery companies I tried, their customer service is amazing and they consistently do their best to make sure their customers are happy. If I had one bit of “constructive feedback” it is that because my family is small, we often change the size of our veg box, almost from week to week. On the old website this was very easy to do, but their new website made it harder, so instead of being a subscriber I have to make a fresh order every week. It is STILL well worth it! And if you are someone whose needs don’t vary week to week, a subscription to their delivery is very easy and highly recommended.
6 décembre 2024
Avis spontané
Réponse de Organicdeliverycompany
Hi Sudhira 😊
Thank you so much for taking the time to leave us your review. We really appreciate your feedback.
We can set you up a subscription to have alternating boxes if this works better for you. Please reach out to us via email if you need any help with this 😊
Have a grape day.
Tiffany
Customer Care - Organic Delivery Company
Avoid till they sort it out
Mouldy, old, too far gone, stemmy fungus gnat infested mushrooms. Sorry but this is the worst produce I've ever seen. It smelt awful. Went straight in the bin.
Giving an extra star for customer service who are great and refunded. But writing this to warn other buyers.
15 novembre 2024
Avis spontané
Réponse de Organicdeliverycompany
Hi Ryan,
We're so sorry again that you received poor quality mushrooms in this order 😔
Please be assured that this issue was immediately raised with our packing team and that batch of mushrooms were discarded.
As explained when initially speaking with you, this is not the quality that our customers should receive and we're grateful that you gave us the opportunity to make this right for you.
We hope that this doesn't deter you from ordering with us again and we can make it up to you next time 😊
Warm regards,
Tiffany
Customer Care - Organic Delivery Company
Spend Your Money elsewhere
If our purchase is anything too go by, then all their good reviews are fake. Because what we got was mostly pig fodder. Disgusting 5th rate quality. Mushrooms that smelt of human waste and went in the bin. we should have returned but due to many factors none greater than am 86 and I am some what disabled, plus the return cost etc and a 25 mile round trip to post due to living in a very rural location.
Believe when we say the quality was Total Garbage. Limp bruised Beans, tiny soft potatoes. Turnips hacked too bits to remove rot etc exposing half the flesh, we spent £39.80. and got 3 food items that were in good condition.
Our Advice spend your money elsewhere, as these unethical people will send you food that should be in the trough. We will never use again
This review is done on behalf of my Old Mum using her words on my account
22 octobre 2024
Avis spontané
Réponse de Organicdeliverycompany
Hi Barbara,
We are very sorry to hear this.
This is not the quality that our customers usually receive.
If you have not yet disposed of your order, would you please be ok to send us some photos of the produce? I would like to investigate this further for you and raise this with our packing team as this is very disappointing to hear, especially with this being your first order from us.
We would be very grateful if you’re able to do this and I would like to offer you a replacement order or a refund. Please let us know what you would prefer. I have responded to your email so you can reply to us there.
We are very sorry again for the inconvenience and disappointment caused.
Warm regards,
Tiffany
Customer Care - Organic Delivery Company
Réponse de Organicdeliverycompany
Hi Lorraine,
Thank you for your review! ☺️
We're pleased to hear that you were happy with your order. We look forward to delivering to you again soon 🍊
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Received my first organic order and…
Received my first organic order and everything ok except one plum and I can except that. So overall I will give organic delivery company the thumbs up 👍. Looking forward to my next order.
20 août 2024
Avis spontané
Réponse de Organicdeliverycompany
Hey Alan,
Thank you berry much for taking the time to leave us a review ☺️
We're so pleased that you were happy with your first order! We look forward to delivering to you again soon 🍊
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Order No. 33273
Ordered fresh Aloe Vera leaves and tea bags : £11.95 as someone in the family was unwell required the Aloe Vera only to realise that I landed in the hands a scamming bunch of people!
That order never came and to my surprise received an email to review the order! Is this the review you are looking for?
All the POSITIVE reviews on here are made up ! None of them is true. Aren't you ashamed of yourself? Scamming someone on a death bed looking to prolong life?
19 août 2024
Avis spontané
Réponse de Organicdeliverycompany
Hi Judith,
We are truly sorry for the inconvenience caused by this situation. We can imagine how frustrating this must be, especially given the importance of this order for you.
I wanted to let you know that we received your email this morning at 09:52, and we replied as quickly as possible at 09:56. We also tried to call you to resolve the issue. Unfortunately, it appears that the box was damaged in transit by our courier DPD, making it undeliverable. We completely understand how upsetting this is.
We offered to repack your order today and prioritise delivery for tomorrow, or alternatively, process a full refund. We also provided you with the DPD tracking ID so you can see what happened with your parcel.
We want to assure you that we're not scammers. Please know that we are a legitimate business, and have been for many years. We take pride in our service, and we genuinely care about our customers. The review email you received was automatically sent, which is why it arrived before your order did. We are sorry for any confusion this caused.
Please let us know how we can make this right and we'll make sure to take care of this for you. You can respond to our email or give us a call on 0207 739 8181.
Warm regards,
Tiffany
Customer Care - Organic Delivery Company
Excellent Organic produce delivered on…
Excellent Organic produce delivered on time inside of good packaging. Will definatly be ordering again.
please leave the stem and leaf attached to the beetroots, they keep better that way.
18 août 2024
Avis spontané
Réponse de Organicdeliverycompany
Hi Ali,
Thank you for taking the time to leave us a review ☺️
We're so pleased that you were happy with your order! With regards to the beetroot, generally this is sent without the leaf and stem as this is only available like this at certain times of the year.
When the beetroot is available with the leaf and stem we list this as "bunched beetroot" on our website. Unfortunately, this isn't an option to add to the custom juicing box which I can see is what you ordered.
We do have bunched beetroot available at the moment though should you want to try this in your next order ☺️
I hope this helps.
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Lovely fruit
Lovely fruit! I had been looking for organic pineapple for ages to make Tepache. Thabk you!!
16 août 2024
Avis spontané
Réponse de Organicdeliverycompany
Hey Enrico,
Thank you so much for your review! ☺️
We're so pleased that you were happy with your order! We hope to deliver more organic goodness to you again soon 🍍
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
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