I purchased 3 marrows one of which I was able to use despite the really hard skin and great difficulty in removing the outer skin . I broke the tip of a knife. The other 2 larger marrows I have been... Voir plus
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Hiya can you confirm that the aloe Vera miller plants I bought are safe for consumption after draining the latex and then rinsing the gel? What is the best way forward to consume, thanks Isaac.
So pleased to have found all of my favourite fruits and veggies as organic and they arrived super fresh, expertly packed (no plastic, wow!). Love knowing my order supports British farmers and that I... Voir plus
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Just what we needed! easy and reasonably priced we've been getting the mixed veggies and fruit boxes every week and we couldn't be happier. We had a little hiccup on the first delivery where eggs wer... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Delivering the highest quality organic produce from the farm to your door since 1999. Better for the planet, better for wildlife, better for you 🍊
Coordonnées de contact
unit 6, felthambrook ind est, tw13 7du, London, Royaume-Uni
- 02077398181
- customercare@organicdeliverycompany.co.uk
- www.organicdeliverycompany.co.uk
3,8
Bien
145 avis
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A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Usually I wouldn't give less than 4-5…
Usually I wouldn't give less than 4-5 stars. The majority of products have been 5 star excellent most of the time. Just this last time the apples and oranges were poor quality. The oranges dry, loose skins and bitter taste. The apples absolutely tasteless (to the compost bin with them). All other items in my order were high standard quality. Especially apricots and plums have been excellent.
15 juillet 2024
Avis spontané
Réponse de Organicdeliverycompany
Hi Kam,
Thank you for taking the time to leave us a review. We really appreciate it and value all our customers feedback ☺️
We are sorry to hear that you weren’t happy with your apples and oranges ☹️
At the moment we are in southern hemisphere apple season, we find that they aren’t as good as English apples but we do have customers that still want to eat apples this time of year even though it isn't really apple season, so we still sell them. We expect the return of English apples mid to late august so hopefully you enjoy these more when they come in 🍏
The same with the oranges, we are at the end of the European season and although most people relate oranges with summer, they are actually a winter fruit! 🍊
We are happy to hear that you are enjoying the stone fruit though, this is the season for them ☺️
If you are every unhappy with your order please don't hesitate to reach out to us. We're always here to help!
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Scrumy
Everything was great. Cherrys were to die for. Should have ordered more gooseberries. I am still waiting for greengage to come into season. I should
have been more on the ball when answering this question. The box of fruit arrived on time well packed and everything inside was in good condition. This was my second order from your company. The first order was just as good again I should have ordered more of everything. Next time I will order more so I am not caught short again. Thank you good hunting for greengages 😳. Jh
5 juillet 2024
Avis spontané
Réponse de Organicdeliverycompany
Hey Jennifer,
Thank you very much for your review! ☺️
We are so pleased that you enjoyed your order. We have had lots of great feedback on our cherries and gooseberries, they are popular! 🍒
We are hoping to get some greengage in soon! Keep your eyes peeled on our weekly what's new newsletter for them.
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Thrilled with my first purchase
This was my first box purchased from the Organic Delivery Company after I became disillusioned with another well known company that I’ve been buying from for years. I am absolutely thrilled with my first box and will be buying regularly from now on. The amount of fruit in the box was really generous and the quality was excellent. The gentleman who delivered the box via DPD was helpful, on time and polite. Overall a very good buying experience!
23 juillet 2024
Avis spontané
Réponse de Organicdeliverycompany
Hi Jan,
Thank you for taking the time to leave your lovely review! We really appreciate it ☺️
We are very pleased to hear that you were happy with your first box from us! 📦
We look forward to receiving your future orders and delivering you farm-fresh goodness 🥕
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Grape Service, Grape Produce
I placed my first OrganicDeliveryCompany order in 2021 and since then I haven’t looked back. I’ve moved from Glasgow to Manchester and now to London and all of my packages have been delivered to me with love and care. Save for some mishaps which have been as a result of the delivery companies/ drivers, I haven’t had any issues with the produce. Always fresh, crisp and juicy, you can trust what’s going into your body. As someone who comes from a generation of farmers, these are some of the best produce I have eaten!
23 juillet 2024
Avis spontané
Réponse de Organicdeliverycompany
Hey Sim,
Thank you so much for taking the time to leave us a review! ☺️ We love to hear from our customers.
We are very happy to hear that you have long been enjoying our produce. Thank you for continuing to trust us to deliver you the best quality organic fruit and veg! We are extremely grateful that you choose to support our business and more importantly that you enjoy what you receive ☺️
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Excellent company
Excellent company. Highly recommended for their customer service and immediate attention to any problems. Its the best quality fruit and veg I have found for an online delivery and I have had weekly orders for 6 months.
24 juillet 2024
Avis spontané
Réponse de Organicdeliverycompany
Hi Pat,
Thank you very much for your lovely review! ☺️
We're berry happy to hear that you are enjoying our fruit and veg! 🫛🍊
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Pleased I found your company
Good quality - good price - choice of delivery date and helpful customer service.
24 juillet 2024
Avis spontané
Réponse de Organicdeliverycompany
Hi Chris,
Thank you berry much for your review and choosing to shop organic with us! ☺️
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Fantastic quality. Fully recommend this company
Fantastic quality - ALL vegetables are wonderful, really fresh and tasty. Best "box" scheme online. All other shop goods are great too - fantastic choice of items with tinned goods, dairy, and household. All are reliable organic brands. Fully recommend this company
24 juillet 2024
Avis spontané
Réponse de Organicdeliverycompany
Hey Amanda,
Thank you berry much for taking the time to leave your lovely review! We appreciate it more than you know ☺️
We look forward to delivering more farm-fresh goodness to your door 📦🍓
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
5 Stars review
I bought a Veg box for my Cousin as a birthday gift. The delivery and communication was excellent, as well as the packaging to ensure the Vegetables were protected and remained in good quality. My cousin was over the moon!
14 juin 2024
Avis spontané
Réponse de Organicdeliverycompany
Hey Briony,
Thank you berry much for your review and choosing to shop organic with us! ☺️
We are so pleased to read that your cousin enjoyed their birthday veg box! 🎂 What a lovely gift idea!
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Great customer service
6 juin 2024
Avis spontané
Réponse de Organicdeliverycompany
Hi Anne,
Thank you so much for taking the time to leave us a review, we really appreciate it ☺️
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Varied & great quality
Varied, high quality organic veg! I think the cost is great value as well, with free delivery (in London) over a certain amount. They take into account preferences very well too. The customer support team are always very responsive and address any questions/issues very quickly to provide a solution. The orders are easy to manage via the website so if you need to skip or change things around it’s very possible. Highly recommend!
24 juillet 2024
Avis spontané
Réponse de Organicdeliverycompany
Hi Gee,
Thank you for your lovely review! ☺️
We are berry pleased to hear that you are happy with our products and service 🍓
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Great food and service
The order and delivery was prompt and the food delicious. I emailed with an error in the items and was contacted quickly and received a refund so was really impressed.
10 juillet 2024
Avis spontané
Réponse de Organicdeliverycompany
Hi Carole,
Thank you berry much for your review! 🍓
We are happy to hear that you enjoyed your order and our customer care team were able to help you ☺️
We look forward to delivering more farm-fresh goodness to your door! 🍊
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
this is an awesome fruit and veg basket…
this is an awesome fruit and veg basket which suits myself and my partner perfectly.
If I had one criticism, the delivery people leave the box outside without knocking - in my neighbourhood, it's likely that parcels left outside the door in plain view will be snatched, so I'd really appreciate a knock to let me know when the parcel has been delivered.
23 juillet 2024
Avis spontané
Réponse de Organicdeliverycompany
Hey Ted,
Thank you very much for your review! ☺️
We are so pleased to read that you and your partner are enjoying your fruit and veg from us 🍊
We are sorry to hear this about your delivery experience. I have checked to see which driver you had and have raised this with them this afternoon for you so hopefully this doesn't happen again.
Thank you for choosing to shop with us!
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Bad customer service and lack of care on delivering goods correctly
I have just received my first ruined order from this company which was left out in the rain even though instructions were clearly given to leave the box in the front porch. On contacting the complaints department I received the following response:
Good Afternoon
Thak you for your email and for letting us know.
We did give these instruction to DPD, they usually do follow them but unfortunately we can only put them on the order and have no control over them following the instructions. But they are usually pretty good at it.
Sorry for the inconvenience.
Have a grape day,
9 juillet 2024
Avis spontané
Réponse de Organicdeliverycompany
Hello,
Thank you for taking the time to leave us a review. We welcome and appreciate all feedback from our customers whether good or bad, so that we can learn how to improve and offer you the best products and service. We’re here to squash any issues and make sure you’re happy.
As one of our customer care team mentioned in their response to you, all of our customers delivery instructions are uploaded onto their individual DPD profiles and we have checked this and can see that yours are on there correctly.
We do rely on DPD to deliver to our non-London customers and we expect them to handle all of our boxes with the same level of love and care that we do. It seems on this occasion unfortunately they did not. We are very sorry that this was your experience and we have raised this with DPD, as we do with all of our customers that have any issues with their deliveries from them.
As you know, we tape all of our boxes with fragile tape but all of our DPD parcels do go through quite a bit of travelling before your box reaches you and sometimes boxes can arrive not well cared for sadly.
In your email to us you explained that your box was left in the rain and that the cardboard had become wet because of this and if we could pass this onto DPD. Please be assured that we will will always raise any concerns with DPD and we will always refund or replace any damaged items in your order.
We hope that this response is a bit more helpful for you and that you can give us another chance to deliver to you ☺️
If you need anything else please don't hesitate to reach out and we will try our best to help.
Warm regards,
Tiffany
Customer Care - Organic Delivery Company
Great company
I love the Organic Delivery Company. The fruit and veg always tastes great and keeps well. Out of the five orders I've made, generally totaling 30 items per order, I've only had one slightly rotten celeriac, but even then it was salvageable.
The customer service is also top tier. The couple of queries I've had have been dealt with promptly and efficiently.
I also like that they appear to use recycled cardboard boxes.
2 juillet 2024
Avis spontané
Réponse de Organicdeliverycompany
Hi Becky,
Thank you very much for your lovely review!
We are so pleased to hear that you are happy with our products and service ☺️
If you receive any produce that you are even slightly unhappy with, please don't hesitate to reach out to us. We are always happy to refund you for any items that you aren't 100% satisfied with!
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Very efficient company
Very efficient company, produce is excellent. I did have some damaged goods ( not the fault of the company, it was the carriers fault) It was refunded promptly. I order every week on a Wednesday and it's here first thing on a Friday.
25 avril 2024
Avis spontané
Réponse de Organicdeliverycompany
Hi Mrs Cross,
Thank you for taking the time to leave us a review.
We are sorry to hear that you received some damaged items in your order ☹️ we are glad that this has been resolved for you.
Please don't hesitate to reach out to us should you experience any issues with your deliveries again, we are here to help! ☺️
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Nice produce, awful service.
I would like to give them a good review as the quality of their produce is good. However they have repeatedly ignored my requests to leave the boxes out of sight, and to pick up the previous weeks' boxes. And they never answer the phone.
8 mars 2024
Avis spontané
Réponse de Organicdeliverycompany
Hi Jennie,
Thank you for taking the time to leave us a review. We welcome and appreciate all feedback from our customers whether good or bad. We are always open to learning on how we can improve our service for our customers.
I can see upon checking this for you this morning that we did respond to your email previously regarding this situation and hopefully you have not experienced this problem since.
As we explained, we did go through some staffing changes and we had a period where we had some temporary agency drivers working with us. Unfortunately, when we do need to rely on agency drivers, our processes are not always followed and delivery instructions can be frustratingly missed.
We are still in the process of hiring new drivers to join us on a permanent basis, which always helps to reduce errors like these having consistent and regular drivers with us. But in the mean time, we have updated our drivers information sheets to bring focus to our customers delivery instructions. Hopefully this has helped and you don't experience this again with your deliveries.
Should you however have any problems with your deliveries going forward, please do reach out to us. We will always try our best to help in any way that we can. We appreciate how frustrating it can be for you and we appreciate the opportunity to make it right.
Warm regards,
Tiffany
Customer Care - Organic Delivery Company
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY! THEY DO NOT DELIVER YOUR ORDER TO THE RIGHT ADDRESS!! HAPPENS CONSTANTLY!!!!
6 mars 2024
Avis spontané
Réponse de Organicdeliverycompany
Hi Mr Trinh,
Thank you for taking the time to leave us a review. We are sorry to hear this.
I have looked into this today and can't see that you are a customer on our system, but I do apologise if this is incorrect. I understand that you received one of our customers orders that has a very similar address to yours that is on the road adjacent to you. I can see that we did respond to your email previously regarding this situation and our driver returned to collect the box and deliver it to the correct address. Hopefully you have not experienced this problem since.
We did go through some staffing changes during this time and we had a period where we had some temporary agency drivers working with us. Unfortunately, when we do need to rely on agency drivers, our processes are not always followed and delivery instructions and details can be frustratingly missed, which it seems happened on this occasion.
We are still in the process of hiring new drivers to join us on a permanent basis, which always helps to reduce errors like these having consistent and regular drivers with us. But in the mean time, we have updated our drivers information sheets to bring focus to our customers delivery instructions and details. Hopefully this has helped.
We are very sorry again for the inconvenience this caused you.
Warm regards,
Tiffany
Customer Care - Organic Delivery Company
Poor quality
Have placed around four orders with them since Dec last year. There has been a quality problem with every single order. I was refunded for the poor quality items on the first two orders after I sent photos. Never received a response to my complaint regarding third order. Persevered on, placed order number 4. What a mistake! All pomegranates were bad, full bag of coriander £13.95 really poor condition. I have learnt my lesson now, no more orders from m!
14 février 2024
Avis spontané
Réponse de Organicdeliverycompany
Hi Tricia,
Thank you for taking the time to leave us a review. We are very sorry to hear this.
Upon checking this for you, I can see that although we have responded to your previous emails regarding these issues with your orders, it does appear that we missed your last email. We are very sorry about that. I have responded to this personally today for you and processed the refund for the items you were unhappy with.
I can see that you are one of our customers outside of London, so your orders will have been delivered by our courier DPD. We do rely on DPD to deliver to our non-London customers and we expect them to handle all of our boxes with the same level of love and care that we do. It seems unfortunately they did not with some of your orders resulting in some of your items arriving in a not so happy condition. We are very sorry that this was your experience and we have raised this with DPD.
I have also raised this with our packing team to ensure that only the best quality items are being packed for our customers as we really do want you to be 100% happy with our products and service.
We have made some changes to our packing process and the way we package our customers boxes since your last order and hopefully this has helped.
Hopefully you can give us another chance to make this right but we totally understand if not and again, we're very sorry that this was your experience.
Warm regards,
Tiffany
Customer Care - Organic Delivery Company
I was sent the wrong box
I was sent the wrong box (I received a small fruit and veg box instead of a large veg box). I emailed customer support and have not had a response in over 24 hours so I have had no option but to take my business elsewhere. It’s a sign of a good business when they go above and beyond to solve a customer problem promptly. But this hasn’t happened. Disappointed.
14 décembre 2023
Avis spontané
Réponse de Organicdeliverycompany
Hi Tony,
Thank you for taking the time to leave us a review. We are very sorry to hear this.
I have looked into this today for you and can see that we did respond to your email. It took us a few days to respond as it was over a weekend when we don't cover our emails so we are sorry for the delay there.
It seems that this order was labelled incorrectly with another customer that has a very similar address to yours. We are very sorry for the inconvenience this caused you. I can see that your order was refunded in full. We hope you were able to enjoy the fruit and veg box that you did receive at the time ☺️
We are very sorry again that this was your experience shopping with us.
Warm regards,
Tiffany
Customer Care - Organic Delivery Company
Good quality vegetables and fruits
Fast delivery, great packaging, high quality vegetables and fruits all in good condition and fresh. It was my first order and hope it will stay this way. Very happy with this company.
22 septembre 2022
Avis spontané
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