Husband needed new glasses was given reading glasses only not bifocals like he has been wearing forever, went back and had to pay extra and wait again to collect them . Worse service ever at Sth Moran... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
ORDER NO. 75000013199 If you want peace of mind with your eye health, go to Oscar Wylee Charlestown. The optometrist went above and beyond, identifying early macular degeneration and an epiretinal... Voir plus
L'entreprise a répondu
So happy to have a new Oscar Wylee store open near to me at Mount Ommaney shopping centre. I had a great experience with optometrist Aaron and his staff, who were professional, knowledgeable and help... Voir plus
L'entreprise a répondu
What incredible service! Knowledgeable and kind staff. Staff patiently assisted me try on all glasses styles and then went through all cost options. In addition they are peice competitive and great v... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Premium prescription glasses from 2 for $199. Find your perfect pair from our collection of high-quality eyewear, online and in store.
Coordonnées de contact
Sussex Street 320, 2000, Sydney, Australie
- www.oscarwylee.com.au
4,5
Excellent
131 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
. Worse service ever at Sth Morang .
Husband needed new glasses was given reading glasses only not bifocals like he has been wearing forever, went back and had to pay extra and wait again to collect them . Worse service ever at Sth Morang won’t be going back
5 août 2026
Avis spontané
Réponse de Oscar Wylee Eyewear
We’re very sorry to hear about your experience and apologise for the confusion with your husband’s glasses and the inconvenience of having to return and wait for another pair.
We understand how frustrating this must have been and appreciate you taking the time to share your feedback. We’re sorry that the service you received did not meet your expectations.
If you require any further assistance, please feel free to contact Oscar Wylee Customer Support.https://www.oscarwylee.com.au/contact/
Kindest regards,
Jolene
Oscar Wylee Support
Very let down. Waste of money and poor customer service
I recently changed from spec savers to Oscar wylee and will not be using them again.
I managed to get a deal for 2 pairs for $200 (not including any lense modifications etc) I had my glasses for
2 months and when wiping them before putting them on, they snapped in half (from wiping them down as you would usually wipe your lenses before wearing…)
I took them back and was told it wasn’t included in warranty as it wouldn’t be a manufacturing issue and I would need to pay $90 as they broke but it was not at fault or the glasses or any warranty coverage..
these were a pair of glasses that were expensive! I got 2 months out of them and from a simple task of wiping them, they snapped in half.
I will not be going back there, I regret changing from spec savers as their customer service, product guarantees etc are great.
I do not recommend the quality or customer service of Oscar’s Wylee and would suggest
To go through an alternative company!
11 août 2026
Avis spontané
Réponse de Oscar Wylee Eyewear
We’re very sorry to hear about your experience and apologise for the disappointment and frustration caused. We understand how upsetting it would be for your frames to break after only two months, especially during normal cleaning.
Oscar Wylee provides a 12-month warranty from the date of delivery on frames and lenses against manufacturing faults or defects. While the warranty does not cover accidental damage, misuse, neglect, or general wear and tear, we’re sorry that the outcome and service provided did not meet your expectations.
We truly appreciate you sharing your feedback with us.
If you require any further assistance, please feel free to contact Oscar Wylee Customer Support.https://www.oscarwylee.com.au/contact/
Kindest regards,
Jolene
Oscar Wylee Support
Frames constantly fall off my face
Frames constantly fall off my face. I keep going to get them adjusted but it doesnt help. I ended up looking online and got better fitting frames measuring for myself for a tenth of the price. I was able to try on the oscar wylee frames in store but then they have light lenses in. Once the prescription lenses are in they are so heavy so the fact they are the wrong size really shows. I would have hoped they measured for which frame size is correct for me but they offered no service or help with this at all. Over priced for what they are and the lack of service.
4 août 2026
Avis spontané
Réponse de Oscar Wylee Eyewear
We’re very sorry to hear about your experience and apologise that the fit of your frames and the service you received did not meet your expectations. We understand how frustrating it must be to have ongoing issues with the fit and comfort of your glasses.
Please feel free to return to your nearest Oscar Wylee store, where our team will be happy to assist with fitting your frames and address any concerns you may have with your glasses.
If you require any further assistance, please feel free to contact Oscar Wylee Customer Support. https://www.oscarwylee.com.au/contact/
Kindest regards,
Jolene
Oscar Wylee Support
Very poor quality of sunglasses
Very poor quality of sunglasses. Totally sad about it
2 août 2026
Avis spontané
Réponse de Oscar Wylee Eyewear
We’re very sorry to hear about your experience and apologise that the quality of your sunglasses did not meet your expectations. We truly appreciate your feedback and regret the disappointment caused.
If you require any further assistance, please feel free to contact Oscar Wylee Customer Support.
https://www.oscarwylee.com.au/contact/
Kindest regards,
Jolene
Oscar Wylee Support
On 27 June 2027
On 27 June 2027, I paid for 3 pairs of spectacles in their Loganholme shop (multifocal, for long distance and for reading). I collected the spectacles on 11 July 2026.I use the multifocal, the other 2 are for spare. After wearing the multifocal spectacles for a few days after collecting the spectacles on 11 July 2026, I discovered I have double vision when wearing that spectacle. I asked another spectacle company to look at it. That company on initial inspection told me there were no markings on the lens which is unusual and told me to take it back to Oscar WYLEE for their action. I lodged a complaint through their website on 16 July 2026 but have not received any response.
11 juillet 2026
Avis spontané
Réponse de Oscar Wylee Eyewear
We’re very sorry for the inconvenience and for the delay in receiving a response to your complaint.
Please visit your nearest Oscar Wylee store with your glasses so our team can inspect them and assist you further.
If you require any further assistance, please feel free to contact Oscar Wylee Customer Support. https://www.oscarwylee.com.au/contact/
Kindest regards,
Jolene
Oscar Wylee Support
Happy customer.
Dan was very kind and helpful. I left feeling that he had helped me make the right choice in sunglasses.
8 mai 2026
Avis spontané
Réponse de Oscar Wylee Eyewear
Thank you so much for taking the time to leave us a review. We truly appreciate your kind feedback and are delighted to hear about your experience with us. Your comments mean a great deal to our team and inspire us to continue providing the best possible service. We look forward to welcoming you again in the future.
Kindest Regards,
Jolene
Oscar Wylee Support
Great staff and service
Both the optometrist doing the test and the professional lady helping with the fitting & frames (Bernadette) were extremely thorough and tuned-in. Great staff and service.
5 mai 2026
Avis spontané
Réponse de Oscar Wylee Eyewear
Thank you so much for taking the time to leave us a review. We truly appreciate your kind feedback and are delighted to hear about your experience with us. Your comments mean a great deal to our team and inspire us to continue providing the best possible service. We look forward to welcoming you again in the future.
Kindest Regards,
Jolene
Oscar Wylee Support
Life changing eye care at incredible value
ORDER NO. 75000013199
If you want peace of mind with your eye health, go to Oscar Wylee Charlestown. The optometrist went above and beyond, identifying early macular degeneration and an epiretinal membrane that had never been picked up before, and promptly sorted out an OCT scan. For the first time in years, I can actually see perfectly out of my multifocals—something other places couldn't get right! To top it off, the staff were so patient and helpful, helping me pick the perfect frames from their massive, stylish range at affordable prices. I’m so grateful to the whole team!
28 mai 2026
Avis spontané
Réponse de Oscar Wylee Eyewear
Thank you so much for your wonderful review! We really appreciate you taking the time to share your experience with us. It’s lovely to hear that you had such a positive experience, and your kind words mean a lot to our team.
We look forward to seeing you again soon!
Kindest regards,
Jolene
Oscar Wylee Support
Fun fashion tints, WoW
Cheerfully greeted & offered assistance. Allowed me to browse frames. Explanation of tints was clear & price points. Friendly interaction without pushy upselling. Had the most wonderful customer experience.
13 mai 2026
Avis spontané
Réponse de Oscar Wylee Eyewear
Thank you so much for your wonderful review! We really appreciate you taking the time to share your experience with us. It’s lovely to hear that you had such a positive experience, and your kind words mean a lot to our team.
We look forward to seeing you again soon!
Kindest regards,
Jolene
Oscar Wylee Support
The team are very welcoming
The team are very welcoming, they take their time to help you find a great styles that match your face and style and really just overall from start to finish the experience is comfortable and I always have a laugh with the staff.
14 mai 2026
Avis spontané
Réponse de Oscar Wylee Eyewear
Thank you so much for your wonderful review! We really appreciate you taking the time to share your experience with us. It’s lovely to hear that you had such a positive experience, and your kind words mean a lot to our team.
We look forward to seeing you again soon!
Kindest regards,
Jolene
Oscar Wylee Support
Very professional optometrist with…
Very professional optometrist with friendly and helpful retail staff. Quite a big variety of glasses to choose from. I had a very pleasant experience
19 mai 2026
Avis spontané
Réponse de Oscar Wylee Eyewear
Thank you so much for your wonderful review! We really appreciate you taking the time to share your experience with us. It’s lovely to hear that you had such a positive experience, and your kind words mean a lot to our team.
We look forward to seeing you again soon!
Kindest regards,
Jolene
Oscar Wylee Support
Great experience
Great experience, staff were all so lovely, knowledgeable and helpful, good selection of glasses and really reasonable prices.
14 mai 2026
Avis spontané
Réponse de Oscar Wylee Eyewear
Thank you for your lovely review! We truly appreciate your kind feedback and are so glad you had a positive experience with us.
Kindest regards,
Jolene
Oscar Wylee Support
The staff were fantastic
The staff were fantastic, they helped me pick a suitable frame & guided me through the whole prescription process. The glasses are great, but because they are very light, I am scared that I will snap them when I’m cleaning them. They were very reasonably priced multifocals.
18 mai 2026
Avis spontané
Réponse de Oscar Wylee Eyewear
Thank you for your lovely review! We truly appreciate your kind feedback and are so glad you had a positive experience with us.
Kindest regards,
Jolene
Oscar Wylee Support
The staff in Bendigo were great
The staff in Bendigo were great. Nothing is too much trouble for them. Even when short staffed they still spend time with you and are very patient.
The best customer service I have received at an optometrist in Bendigo.
21 mai 2026
Avis spontané
Réponse de Oscar Wylee Eyewear
Thank you for your lovely review! We truly appreciate your kind feedback and are so glad you had a positive experience with us.
Kindest regards,
Jolene
Oscar Wylee Support
Réponse de Oscar Wylee Eyewear
Thank you for your lovely review! We truly appreciate your kind feedback and are so glad you had a positive experience with us.
Kindest regards,
Jolene
Oscar Wylee Support
The team members at your Marion branch…
The team members at your Marion branch are friendly and welcoming as well as being very professional. It's my second time having reading glasses ordered and I will not go anywhere else next time I require them.
1 mai 2026
Avis spontané
Réponse de Oscar Wylee Eyewear
Thank you so much for taking the time to leave us a review! We truly appreciate your kind feedback and are delighted to hear you had such a positive experience with us. Your comments mean a lot to our team. We look forward to welcoming you again in the future!
Kindest regards,
Jolene
Oscar Wylee Support
Réponse de Oscar Wylee Eyewear
Thank you so much for taking the time to leave us a review! We truly appreciate your kind feedback and are delighted to hear you had such a positive experience with us. Your comments mean a lot to our team. We look forward to welcoming you again in the future!
Kindest regards,
Jolene
Oscar Wylee Support
All round great experience!
The service was great, really quick, and I got three pairs of glasses for a really reasonable price.
17 mai 2026
Avis spontané
Réponse de Oscar Wylee Eyewear
Thank you so much for taking the time to leave us a review. We truly appreciate your kind feedback and are delighted to hear about your experience with us. Your comments mean a great deal to our team and inspire us to continue providing the best possible service. We look forward to welcoming you again in the future.
Kindest Regards,
Jolene
Oscar Wylee Support
The staff were very helpful when…
The staff were very helpful when choosing glasses . The optometrist was very thorough and removed in grown lashes . She explained my eye health. She was lovely to talk to as well.
23 mai 2026
Avis spontané
Réponse de Oscar Wylee Eyewear
Thank you so much for taking the time to leave us a review. We truly appreciate your kind feedback and are delighted to hear about your experience with us. Your comments mean a great deal to our team and inspire us to continue providing the best possible service. We look forward to welcoming you again in the future.
Kindest Regards,
Jolene
Oscar Wylee Support
So happy to have a new Oscar Wylee store near me
So happy to have a new Oscar Wylee store open near to me at Mount Ommaney shopping centre. I had a great experience with optometrist Aaron and his staff, who were professional, knowledgeable and helpful.
With so many glasses frames to choose from, I was able to select two pairs of glasses that are both functional and stylish and suit my style and personality. Very happy to highly recommend Aaron and his team at Mount Ommaney
9 mai 2026
Avis spontané
Réponse de Oscar Wylee Eyewear
Thank you so much for taking the time to leave us a review. We truly appreciate your kind feedback and are delighted to hear about your experience with us. Your comments mean a great deal to our team and inspire us to continue providing the best possible service. We look forward to welcoming you again in the future.
Kindest Regards,
Jolene
Oscar Wylee Support
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.