OSIM UK Avis 

OSIM has the WORST, I repeat, THE WORST after sales service! The Game Chair I bought has failed less than a year, and since September 2022, I have contacted their VIVA city Kuching outlet at least 6 times, finally a technician came on 6th October, and suspected adapter issue. Till today, Nov 26th, no one has contacted me, and when I finally reached that technician, he has resigned. Please help to forward this message to the PIC cos even their hotline or customer service line is IRRESPONSIVE.

Bought a Usqueeze last year and as soon as it reaches the end of the warranty - the machines’ calf function does not work at all. The reflexology part makes a strange clicking sound. Called CS, emailed them, left message on website - no response!!! For this amount of money paid - you would expect it to last much longer.

Hi,

Great chair. However the worst customer aftercare service. I have rang at least 5 times left messages, what’s app texts, emails etc and no one rings back it’s been over a month to get some repairs done they used to have good service but with new management it’s gone seriously downhill !! AVOID at all costs!!!

Ordered The Osim Uthrone a few days ago. Chair feels unconfortable and small so i want to send it back. As soon as i start a conversation about a refund there is no answer anymore. Very terrible customer service.

Honestly great customer experience. Rapid delivery, trackable shipping and good quality product. Wife was happy!

Arrived broken haven't had a reply since sending in proof and now raised a dispute with my credit card, terrible company and service, on reply to my review from the company I have all screenshots of our conversations regarding the broken item. Which I can upload?

This company is actually really good, they gave us the best quality massage chairs and mats which really helps my shoulder after my crucial work out

Was very good customer service and very polite will use there product more ofter

I have purchased ubrush and it’s just so amazing. Very happy with the product.
The customer service is also great !

Very good product, I very enjoyed

not for fat people, super narrow, tight, squeeze a lot, design for thin people, may be this is how firm massage meant
some mode is comfortable, some mode are very painful
solid and firm machine, it feel like the machine is going to break you then the opposite

Great service, they knew exactly what i wanted.
cant wait for the chair to arrive tomorrow.

Great service from start to finish from David... Really looking forward to getting my new chair in a few weeks

I would like to compliment David for his patience and very thorough in answering all my questions as this is my first purchase of Osim product and is kinda “big investment” for the product that I have not tried. He definitely done a splendid job in selling this awesome massage chair that I can’t wait for it to arrive and try it myself. Thank you n well done David 👍🏻

Very easy and great to put order in. Great customer comminication

I bought the foot massager. I bought a version that had damaged packaging and had been trialled in the office for a reduced price. All of which is fine, delivery was quick and efficient too. It’s a real shame however that it isn’t clean and there are numerous bits inside the massager (crumbs/dried skin?). For £480 I would still expect a clean, ready to use item. So in many ways good service and delivery but disappointing on the state it arrived in. Especially as it is a gift :(.

Ordering Osim from the Netherlands.

I have previously owned an Osim ucosy, but that was bought a long time ago on a layover in Singapore. It was so great i used it during two of my pregnancies. It recently stopped working and I was pleasantly surprised that I could place an order within Europe.

My only gripe is that it comes from UK, which is a bit annoying after Brexit, so i am hoping that they get a warehouse in the EU.

My experience ordering was quite good. I was not able to contact them via phone initially so i tried instagram, email and via whatsapp.
I found that whatsapp was the most responsive and found it really helpful as all of my questions were answered.

I would definitely be ordering again as i love osim products. Yes they cost more than the ones on amazon but my last one last me 6 years with intensive use.

The product is quite good and the customer service is well quality