Othoba.com Avis 131

Please cancel My order My order no #1477902.because I placed another two order of my needed..

অতভা একটি বাংলাদেশের সুনামধন্য প্রতিষ্ঠান এই কোম্পানির কতা বলে শেষ করা জাবেনা

ফালতু সার্ভিস। প্রডাক্ট অর্ডার দিলে অর্ডার রিসিভ করে কিন্তু পরে ফোন দিয়ে বলে প্রডাক্ট নাই। এখানে কেউ অর্ডার করে সময় নস্ট করবেন না।

Made an order on the 7th november, they called and made me pay an advance of Tk.1000 on the 7th, 14th november and i didn’t receive the product, for delivery inside Dhaka, i called their customer service 4 times and got no clarification from them, they all said they will find out details on why there is a delay and inform me, nobody called me back. On the 14th evening i called and cancelled the order and they said it is cancelled, no notification, i called on the 15th and they said its Friday so they cant give any information. Called on the 16th and they said they will let me know , and then the product came, 9 days after order placed. I refused to take the product and as i had advised on the 14th that the order is cancelled due to their delay in delivery. Horrible customer service, horrible company, do not buy from them!

I ordered a geyser (Order #1432849) because the website claimed it would be delivered within 48 hours. Of course, I opted for cash on delivery—figured it’d be safer. But, surprise, when I called to ask about the "FREE INSTALLATION" they promised, they flat-out said they wouldn’t be doing it. So now I’m stuck with this geyser, no installation, and apparently, the "promises" on their website mean nothing.

বাংলাদেশে ইকমার্স মার্কেট গ্রো করবেনা আগামী ১০ বছরেও।
বেশিরভাগ ক্ষেত্রে কাস্টমার এক্সপেরিয়েন্স, সার্ভিসে কারো ফোকাস নেই। পকেটে টাকা ঢুকলেই ইঁদুরের মত গর্তে ঢুকে পড়ে।
কিছুদিন আগে আমি Othoba.com -এ একটা বেড আর ম্যাট্রেস অর্ডার দেই। ম্যাট্রেস আসার পর খেয়াল করলাম ভুল সাইজ দিয়ে ফেলেছি। আমি বাসায় না থাকায় কেয়ারটেকার রিসিভ করে।
ব্যাস, এইবার আর এক্সচেন্জ করবেনা। রিটার্নতো প্রশ্নেই আসেনা।
কাস্টমার কেয়ারে একটা পিচ্চি মেয়ে বসে আছে যে জানেও না কথা কিভাবে বলতে হয়।
ওদের থেকে আমি ও আমার ওয়াইফ সম্ভবত ১ লাখ টাকা+ এর শপিং করে ফেলেছি সো ফার। তাও এমন বিহ্যাভিওর Disappointing!
ফেসবুকে নক দিলে, টক্সিক গার্লফ্রেন্ড এর মত একটা মেসেজ এর রিপ্লে দিয়ে গায়েব। পরেদিন এসে আবার আরেকটার রিপ্লাই দেয়।
এদের থেকে কোন কিছু কেনার আগে ১০ বার ভাববেন।

fast delivery
Clear specification
Received exactly the same product as shown

They are not professional. It has 95% possibility of not receiving the product. I ordered a product 8 days ago and they took advance cash and 8 days later, they told me that the product was not in stock. How funny? They didn't even check the stock before asking for a cash advance; after this sh*it experience, they knew the refund process would take 7 days to complete. They have no value for a customer.

Received a broken product. No one receives the customer care service calls. And no reply to the sent messages. Worst customer experience ever. Would discourage other people buy from Othoba.com.

Probably the worst e-commerce site. They delivered a broken product. Now not even receiving the phone call. No customer service existed. You can call it kind of a spam.

Ordered and made payment 7 days back. Not delivered yet, call center is trash, tried several time. No one picks up. No one replies in live chat. No nothing! Worst e commerce after evaly and similar frauds.

Order No: 1386398-1
Water Dispenser Jar received with damage . it's led was broken .

order a pen drive on sale ...they send me a faulty unit. after checking the product i contacted with a customer service agent on Facebook... tht agent didn't solve the problem and left my messages on seen...very bad behavior...they also said 7 days return policy its also kind of a scam people... after all of these my experience with othoba.com is very bad.... 😔

I ordered a vision RO Filter from them, they delivered a defective & broken product. I have been trying to contact them for a week but no one is picking up the call!!!! Never ordering again from this scammer!!!!

Order #1379369
Order #1379369 product refund dibo kono option naii, product nosto, help line phn dile kew received kore na faltu ecommerce.

Order #1387229. They have successfully collected payment. After that, they showed payment pending on the order details page. 2 Days passed, and no one received a call. I am on the waiting list for 5 minutes, and no one has received it. No one even called me regarding my order, which was fraudulent.

Worst E-commerce ever.
Order no: 1346090
I ordered an item on August 21. As the product is out of stock, they did not deliever me the product, however they are not even cancelling my order. I have contacted them several times but my problem is not solved yet. If they does not solve my problem and refund me I am going for a legal action.

Subject: Request for Refund - Order Number 1294234

Dear Concern,

I am writing to request a full refund for the “Regal Executive Chair Blue” (Order Number 1294234) worth BDT 7306, ordered on June 17, 2024. I canceled this order and applied for a refund 87 days ago, but I have not received it yet.

I have contacted your helpline over 30 times without a professional response, which is unacceptable. I expect a reply within a day; otherwise, I will consider legal action for customer harassment.

I have attached the payment and order receipt for your reference.

Thank you for your prompt attention to this matter.