Outdoorhobbies Avis 

321
•
TrustScore 5 sur 5

4,9

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Noté 5 sur 5 étoiles

When you call he listens speaks clear and easy to understand. He explains what you need to sell your crossbow on there site gives you the price.your crossbow stays listed until sold no extra charge. S... Voir plus

Noté 5 sur 5 étoiles

Outdoorhobbies went far and beyond with the online order I gave them. Gary kept in constant contact via email and I finally got my order delivered today. A very professional and company whose staff... Voir plus

Noté 5 sur 5 étoiles

The advice over the phone from the first call was invaluable, Gary could have taken my money and not cared about afterwards, instead he gave great advice and was really helpful, steering me to a gre... Voir plus

Noté 5 sur 5 étoiles

Ordered from OutdoorHobbies and was not disappointed. Got a great deal from Gary as well and came with some choice and quality products. I hassled Gary over some questions i had about the product and... Voir plus

À propos de l'entreprise


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4,9

Excellent

TrustScore 5 sur 5

321 avis

5 étoiles
4 étoiles
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2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

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4,9

Tous les avis

(321)

40 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

The 4th crossbow I’ve purchased from…

The 4th crossbow I’ve purchased from this company a Barnet recruit and hex 405 also a cobra alligator pistol and now a kraken 405 is my most recent buy as a collector I’ve been updated and kept posted with every order never once had an issue and I’ve been a customer for 9 years have tried other company’s like archery shop uk what a diabolical service went straight back to outdoors hobbies sorted me right out and got my bow dispatched what a company full 5 star service .

7 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

Accurate crossbow

Was speaking to Gary with my requirements for a very accurate crossbow,he suggested Excaliber. After looking at the different models I purchased an excaliber micro suppressed extreme.Awesome piece of kit insanely accurate. Would thoroughly recommend outdoor hobbies. Great customer service, thanks guys.

1 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

Good service right from the off

Good service right from the off. Dealt with Gary and fast correspondence and fast delivery. Equipment spot on and more than happy. Would highly recommend using these guys/gals.
Kinross Activity Centre
Garry

21 mars 2024
Avis spontané
Noté 5 sur 5 étoiles

He was most helpful and honest

He was most helpful and honest. Gary really knows his products and helped me make the right choice to suit my needs
I would certainly recommend him & his products

19 mars 2024
Avis spontané
Noté 1 sur 5 étoiles

Ordered a part for crossbow which they…

Ordered a part for crossbow which they listed they had. Two days later the money was taken out of my account but no emails or acknowledgment from the company so decided to email them to which they replied they haven’t got the part unless I take the same thing but a completely different brand or wait till whenever they have it in stock. How can a company sell something they don’t own. They were basically holding on to my 230 pounds till they could source the part. Ignore Gary and his apology I had no acknowledgment till I complained. He basically takes your money using someone else’s catalogue

2 mars 2024
Avis spontané
Logo de Outdoorhobbies

Réponse de Outdoorhobbies

This is our fault the product should not have shown in stock as it was not available. Once we realised our error (when Mr Copeland contacted us) we did offer the customer an alternative higher priced model at the same price but he refused due to the lead time and refund was immediately issued. We do not knowingly hold onto peoples money or we would not be in business for long and yes we like every other retailer in this market do not hold stock of every item we offer.

Noté 5 sur 5 étoiles

Brilliant

Brilliant ! Company to do business with.
I have recently made an expensive purchase with them and Gary was superb. He kept me up to date with all shipping progress and delivery timings as best as was possible. My purchase was packed extremely well so everything was kept secure and protected while in transit. He also did his upmost to make sure everything that I had bought was in tiptop condition so when it arrived I was confident that everything was correct and as it should be. I could go on but I won’t 🤣so to top off, my whole experience with Gary and outdoor hobbies was flawless and I recommend this company to everyone who needs or wants anything outdoorsy.
Thank you all very much ! I am one extremely happy customer and will be coming back very soon.
5 STARS 🌟 Gary keep up the good work and 5 thumbs up 👍👍👍👍👍

15 mars 2024
Avis spontané
Noté 5 sur 5 étoiles

I give 5 stars to Gary!

I give 5 stars to Gary!
Excellent service. He has provided a very detailed information for a novice xbow user that allowed me to make a right choice with the purchase. A very speedy cross-border delivery to a middle of nowhere in Continental Europe. Overall, I’m very pleased with my shopping experience with Outdoorhobbies and definitely would recommend it to other people.
Thumbs up Gary, way to go!

15 novembre 2023
Avis spontané
Noté 1 sur 5 étoiles

The seller didn't wanted accept return

The seller didn't wanted accept return
The seller don't want accept return! Missing part was found on package! The seller have excuses that he will send me prepaid label after 12 days ! I requested immediately label ! He refused ! He requested money from me l! So I have to send the return by my cost ! Even if his policy state that he offer free return! I returned what I received! But he still refuses! He say that he will return back the goods what I send him ! Because he thinks that fraud was made on him ! By me! He accused me without any evidence! Allegations I only received nothing else ! I pay 1794.88£ and he state don't touch my package! But the goods was mine ! He have my money! But he still crying! And threatening me so he will file law case against me ; ! I replied go ahead ! He also threats me if I leave here negative feedback he will file case and report me to the police ! 😂 I found just this.. guy is funny ! He got my money but he still crying! He is not damaged! I am here who have damages ! Fraudulent activity was made against me ! But I am not crying like this seller! He act like babe ! I don't understand this babies! Even small child is smarter then this guy ! I have money ! I was scammed! My money was taken for partial goods ! But I am not crying; ! Because I have money! He can put flag on this feedback how many he want ! But I will send him the true always! For rest of my life ! He want to have 100% feedback this guy ! But nothing is 100% in life ! And the true winning always ! He fighting to have 100% feedbacks but he forgot to be nice on customers! Only I am receiving negativity from him ! I don't understand this behaviour! For me is like child ! If this feedback will be deleted then I don't know what is this ? ! Life ! About ! Note :
Please don't buy anything as you risking your package will be lost or stolen ! He sell good which cost 1794.88£ to me £ with poor Carrier ! My package was lost too !but I found him ! And the package was robbed missing part ! I received! Be aware please!

Please read other negative feedbacks as you can see there are similar stories about this seller and his behaviour!
Gus keeping mind of this seller he have same response for all negative feedback here! He got only allegations nothing else he only accausing people for harassment! I told you this guy is acting like babe ! Small child !
If he will not return my goods back ! Which I pay for 1794.88£. for backpack !! he will pay me everything back !
This company is Very poor ! Please if you read other negative feedbacks you will see the that this guy have problem with his behaviour! He only accusing people! For nonsense! That all what he know how to do ! I give up ! Thinking only on this babe makes me more headache!

Update: ok you finished your investigation! Now don't disturb my life and stop harassing me !
Return my goods what I received from you ! Back to me ! Or you will pay me money back ! Doesn't make you winner here ! You refuse return! You had excuses! You harassed me ! You false accusations makes against me ! Then you send threats to me if if make negative feedback here you will report me to the police ! I have damages ! The weight prove nothing! Stop accusing people! I am waiting for the goods which I send back to you ! Send my goods back ! I am warning you ! You breaking your policy and also customer rights
Update! The seller didn't accept my return!! The goods is on the way back to me ! Now I will deal with him ! Thank you for understanding!

I requested label on 19.10.23
Update 24.10.23 the seller lie to me he will be not in his office! When I request label and return! Now I can prove that he was there because somebody refused my return! He says he will be out ! And he will send me label on 30th now I proved that he refused return! And maybe possible my money he didn't wanted refund me at all! Because he will get excuses the 14 days period you missed (sorry we don't have to refund your money back! ) He displayed fraudulent activity! Thank you for understanding

Update 24.10.23 the seller sending me vulgar messages! He harassing me please don't trust !!! I can show evidence! He send multiple fake allegations against me! Because he don't like negative feedback! He is out of control! They lost my package I was forced to find my package for nearly 1800£ and was half empty be aware of this seller please be careful!

18 octobre 2023
Avis spontané
Logo de Outdoorhobbies

Réponse de Outdoorhobbies

Where do we start but suffice to say this is the worst and most pathetic fraudulent attempt in nearly 20 years. On investigation this appears to be an ‘Empty Box Scam’ scammers claim not to received goods and very rampant on Amazon. These idiots succeed on Amazon as Amazon don’t care about their sellers but when dealing with independent companies they are going to find this scam a non starter. We had problems from the start with the customer wanting an expensive Tenpoint crossbow until he was informed delivery would be 2-3 weeks (red flag). He then ordered an expensive Excalibur crossbow only to ring up and request details of the packaging (red flag) On delivery day he said he couldn’t find somewhere to use it. We advised he should not keep the crossbow and simply refuse delivery. Later another message wanting to keep it to see if he could find somewhere to shoot. Then a message with Parcelforce tracking showing the delivery had been made to a neighbour, he lives in a small hotel (red flag). Then he began his campaign of abuse despite being told where the package was (he had it all the time), instead he said he was going to the police. We were subjected to over a week of abuse, threats, intimidation and harassment demanding a replacement crossbow. One female colleague keen to report the harassment to the police. Next day he said he collected it from this non existent neighbour (see Parcelforce response) stating that he had checked the contents. The box weighed 10.5 kilos (Parcelforce weigh on collection and delivery) but what he has stated he received was 2.458kg. Before we knew this we advised him we would issue him with a return label but as we were closed for stock taking that would have to be the 30th, which is clearly less than 14 days from his delivery date of the 18th October. This was not acceptable and it was then he stated that the crossbow was missing from the box. You can understand by his language and tone that the thought of someone this volatile and unstable possessing a high powered crossbow simply terrified us. All the way through this he acted in a very peculiar way not the how you would expect in a lost shipment situation. He bombarded us with phone calls, emails and hundreds of Whats App messages demanding we send a replacement. Even after being confronted by the facts he continued his extorsion by threatening ‘Now how about the feedbacks!? What you gonna do about it? “

Parcelforce responded on Monday 23rd. They have spoken to their driver involved and checked the delivery photo which was taken outside the hotel. The box is sealed, the delivery weight is 10.5 kg and GPS coordinates confirm delivery location.

"Please accept my apologies for the feedback you are still receiving regarding this delivery and how stressful this has become for you. I must advise that we have finalised our investigations and have confirmed this was delivered to the Hotel. My colleague Michael advised that this may have been delivered to the medical centre next door. He raised an investigation with the depot who confirmed that this had been correctly delivered to the Hotel and the scan as delivered to neighbour was accidental as the driver had written 'direct customer' on the signature. For this confusion I can only apologise for. This is why no house number was left, because it was delivered to the Hotel and why no card was left because it was delivered to the Hotel. The gps supports correct delivery and the delivery photo clearly matches the delivery address and accepted by an individual at that address".

As this is a lowlife scammer we have responded and we may have crossed the line, after suffering over a week of abuse I think we can be excused.

Please read a cross section of our reviews both good and bad and you can see that this is clearly an attempt at extorsion. Trust Pilot is here for reviews good or bad not a platform for extorsion but it seems as long as the fraudster orders from you they can say what they like.

Noté 5 sur 5 étoiles

Great service

Great service from this company to help me sell a second hand crossbow

9 novembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Excellent Company

I’ve used Outdoorhobbies on numerous occasions and always found them, particularly Gary, to be extremely informative and reliable.
More recently I’ve sold a crossbow and associated equipment through them and again found the service they offered to be very good for this niche market.
I have no hesitation in recommending them.

17 octobre 2023
Avis spontané
Noté 5 sur 5 étoiles

My new go to archery suppliers

My new go to company for anything archery related. After having spent weeks on end attempting to contact the Durham branch of a well known archery shop, I was informed that the bow I was after was not in stock and there was non at the suppliers either also they could give me an idea when or if lt would be available again. As a last resort I turned to the archery forums and outdoor hobbies kept being mentioned with great enthusiasm.
Within a few minutes of contacting them and speaking to Gary I was elated to be informed that altho he did not have one in stock he could get one from the suppliers in Europe within 7-10 days. Apart from a small delay at customs my new bow arrived within the timeframe as estimated.
Excellent customer service and Gary is very knowledgeable.
I can only say, if you are looking for a trustworthy professional company to deal with for archery or outdoor equipment then look no further, outdoor hobbies have got you covered.
Im already planning my next purchase

30 août 2023
Avis spontané
Noté 5 sur 5 étoiles

Proper Pro bullwhip and I…

Just recieved my 6ft Pro bullwhip and I absolutely love it. Exactly what I wanted and the experiencei was hoping for. Will probably order another one at some point. Great company and service. I wanted a whip because of the indiana jones connection but after several dead ends, decided to go with one that had no affiliation of mention of such, but was just a proper product in its own right. And that has paid off I think.

2 août 2023
Avis spontané
Noté 5 sur 5 étoiles

Excellent

Excellent, bought my crossbow off them years ago and they let me advertise it for sale through them for free

10 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

I had a slight problem with the…

I had a slight problem with the product,after contacting them about it they returned my emails immediately and it was sorted within 24 hrs , the replacement was at my door the very next morning,
I can not praise this company enough for their promptness and professionalism,
I would highly recommend this company

24 mai 2023
Avis spontané
Noté 5 sur 5 étoiles

Honest opinion, FANTASTIC after service. You'll use this company for life

I rang Gary and asked his opinion as I'm new to crossbows. He was very honest and gave his VERY honest opinion regarding certain products and their quality and whether they're gimmicky. I made up my own mind and bought a supersonic rev. I had an issue with it and when this happens you see an outfits true colours service wise. Outdoor hobbies i discovered were second to none. Total replacement in the post from Germany in eight days. When i get more serious with crossbows, I'll be going back to Gary.

18 janvier 2023
Avis spontané

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