Outdoorhobbies Avis 

EASY TO USE WEBSITE AND QUICKLY RESPONDS TO ANY QUERIES.

Gary is always on the ball, responding to queries. After weeks of waiting, obviously because of cv-19, the exquisite Tenpoint Vapor RS470 finally arrived. It is a joy to behold and use. A word of warning though, I had the impression that the scope had been sighted in by Tenpoint, so I foolishly fired off the first shot at 25 meters only to miss the target by about 3 feet; deep pit punched in wall and much shortened arrow! Lesson, always sight in your scope yourself. This crossbow is so powerful that you need to make sure your target is well stuffed to stop the arrows. Beautifully engineered and accurate, I love it.

My first archery purchase so was utterly clueless.. Gary kept me well informed and up to date in the midst of COVID madness.

Top product from a great source. Thanks Gary you have a customer for life.

Problem in process of being resolved

Excalibur Assasin received in good order. HOWEVER. Ordered optional £40 bipod included in that models option list on website only to find no way to fit it on this model it is clearly not for the assassin. Contacted outdoor hobbies who told me to buy the tacpac adapter (something like £60) even though excalibur themselves clearly state the tac pac is not for this model! Advised outdoorhobbies they are mistaken and also what am I supposed to do with a £40 bipod also not meant for the assassin they sold me specifically for that package.

UPDATE: have been contacted by seller to resolve the issue since posting this review. They must have dropped the ball on our previous emails

Got my partner to order this since I was working offshore and I could not pay with PayPal and the card verification kept failing with both debit and credit card. The payment method just did not work for me in this instance.

I ordered an R9 RX on the 26/5/20 and it was delivered by Parcel force on the 28/5/20. Very good communication and I'm pleased with purchase.
Glenn

Recently ordered a chace-star 150 and I love it ! First time purchasing one and the guys where great with any questions I had after purchase they replied rapidly, great service, thanks I’ll be sure to be back !

Ordered a Barnett crossbow raptor good service and any questions answered even if i did ask some stupid ones, but got my crossbow of doom and was very happy, took nearly 6 weeks to come but due to virus outbreak was understandable due that it took me 3 weeks to get toilet paper, yes it was a bad time. would recommend Gary and this site and would shop again amazing people and will be ordering more stuff from him very soon.

Gary from Outdoor Hobbies has been very quick to reply to emails and offers a professional service from start to stop, I will definitely buy from them again in the near future.
delivery was slow but under the present circumstance’s totally acceptable
Cobra System R9 RX Crossbow and I am delighted with my purchase. 😀

Despite these difficult times, excellent service from outdoor hobbies !
Well pleased with my purchase and will definitely buy from them again !

Bad customer service. Got half my order with a note stating the rest will follow. I haven't received what was specified in the box and when I brought this up, it wasn't even addressed by Gary. I'm still waiting for the other half of my order to arrive. It's now been over a month since I placed my order and Outdoorhobbies didn't bother letting me know that they didn't have the other part in stock, so I had to chase them up to find out what's going on. Their reply was blunt, rude and unhelpful, despite the fact I waited 3 WEEKS after receiving only part of my order and I certainly won't be using Outdoorhobbies again. Would appreciate my order in its entirety as well as a useful, polite response from the company.

Spot on service! I received very quick responses to my emails and was kept up to date with the progress of my order. Delivery was quick, the packaging good and the product in perfect condition. All in all I'm very happy.

Excellent service. Bit of a Covid delay but kept updated throughout. Fantastic product at a fantastic price.

I recently purchased a cross bow from outdoor hobbies and even during these difficult times Gary went out of his way to give a great service. Although we had some postage problems this was in no way their fault and I'm 100% happy with both the service and goods supplied. I'm definitely going to be a repeat customer 5*

Excellent service and advice from Gary will not hesitate in recommending Outdoorhobbies. Despite the delivery issues explained by Gary at the time of ordering due to Covid-19, product arrived well packaged and within the stated period. Well done Gary and I will certainly be returning.

Had my first online shopping experience with Outdoorhobbies during the 'pandemic' and even though they were unbelievably busy, Gary always found the time to respond to my emails. Delivery was speedy, given the circumstances and the product was excellent, well built and as described. I thoroughly recommend Outdoorhobbies and will be making this my go to site for such purchases in the future.

Gary at Outdoorhobbies is a top bloke. I bought a Wicked Ridge Invader 400 from him and he answered my emails almost immediately. Great service from a great company. Definitely be doing business with him again. Cheers mate.

I just want to take the time to thank Gary from outdoor hobbies who supplied me with my Scorpyd Death stalker 420.

Let me start by saying admittedly I'm a bit of a fussy and over impatient guy and honestly the bow couldn't of got to me any sooner, it was estimated 2-3 weeks it and came a few days before the 3 weeks,

The bow came perfect, just as it should, no damage or marks ect absolutely perfect.

There was a few minor things missing like string wax but 1 email and within an hour he had replied and sorted it.

If I could give this company 6 stars I would and from now on I will not get bows or accessories elsewhere I am totally happy and grateful for the brilliant service, keep it up,
Regards Patrick

Hi
Just purchased a quality crossbow, the company couldn’t be more helpful , Gary was especially helpful with advice and getting the bow to me the next day brilliant,
Just like to say thank you
From Richard

Very Professional Service

I have been continually impressed with this company. They are helpful, professional, efficient and achieving this against the difficult times we are experiencing.

Thanks.

This company was incredibly frustrating to deal with, wasting my time. Tried to con me into believing I would be breaking the law.

I asked clearly if they would accept age verification by methods other than sending my driving licence via email. I offered 3 options that give end to end encryption. It was never made clear to me that these options would not be accepted. I have the email string (17 in total) to prove that.

Once this company identified they had lost the sale to a more progressive company an attempt to gaslight me was made in telling me that my proposal would be a breach of the law.

Police Scotland clarified this would not be a breach in the law. Either it was a lie, or the individual had no understanding of the law pertaining to their industry and requires retraining.

I have now placed my order with another company who are happy to accept a picture of my driving licence sent via Skype.

Sending pictures of identification documents is not safe if sent via unsecured means. INSIST ON END TO END ENCRYPTION, most apps like Facebook messenger, WhatsApp, Skype use encryption. Email doesn't.

UPDATE: Outdoor hobbies have requested my order number. Anyone reading this will understand I never got to the ordering stage, instead I opted for a company that hasn't lied to me about the law pertaining to distance selling of age restricted items. I will happily send the string of emails to trust pilot to prove my interaction took place.

UPDATE 2: outdoor hobbies tried to have my review removed. As you will see I had a verified interaction with this company.

Reply:
You're right, no company should sell age restricted items without seeing proof of age. Unsecured email is not a safe way full stop to provide this as it can easily be intercepted and used for identity theft. As a previous victim of identity theft I will not take any chances of this happening again. A more progressive company that embraces new technology like Skype and WhatsApp, and is willing to move with the times has already made the sale of an RDX400 to myself without any compromise to safety. I'm not certain how this would make it easier for a minor, as they don't usually have a driving license, and since you don't require face to face interaction the risk level is identical to what you posit. Except the company I bought from saw my face and could prove I was who was pictured on my license sent with end to end encryption, much safer in stopping minor's purchasing an age restricted item 👍

My review stands. You're welcome.