OUTsurance Avis 

My mother inlaw submitted her claim this past week for her sister inlaw that passed away. Outsurance giving them a run around this whole week. Funeral is today, and her husband and herself is responsible to make it a blessed day.
So Outsurance decided this week not to pay out, claiming that she missed payments, and they are unable to payout, they claim she missed 4 payments. They then changed their story, after back and forth, that they will pay 50%of the total claim.
When asked that they show her, which months she missed, they cannot show, as she said she will produce a bank statement to show that she never missed a payment.
Now something doesnt add up. Should you miss one payment, you get notified...secondpayment missed you get notified and/or your cover lapses...
So why do Outsurance want to payout half, if she missed payments?

They dont want us to help her speak to them, as we are more educated concerning this...
Worst is...for years she has this cover, paying with her pension so she can give her sister inlaw who was ill a dignified berial...

OUTSURANCE IS THIEFS

Initially good. My premiums were in advance, I cancelled over 2 months ago, they have continued to debit my bank account, to date over R1000. Despite 3 emails plus a formal letter of complaint, I have had no response. I guess the next step is the Ombudsman, what a pity to ruin what was initially good service. However Outsurance clearly don't appear to care about poor reviews.

About a decade ago, Outsurance fired me as a car insurance client saying I was a serial claimer. 1. Someone hit me and admitted guilt. 2. My car was broken into.

So I left. Ten years later,.looking for a new quote on home content insurance, I thought let's give them another chance. I was.declined!

Is this even legal ? As an honest human who has never and would never commit insurance fraud, to me, this is unethical and not acceptable!

Im posting on behalf of my cousin who is struggling with outsurance

I tried to log in with ID number: 8304035220084. I have been trying to pay my outsurance funeral cover which i have been paying for a few months.I called twice today and the agents decide my verification is not up to standard.I want to cancel this funeral cover because if I am already having so much trouble with outsurance now I do not want my relatives to sit in the same boat when its time to claim.I want my premiums back so that I can go open a funeral cover at Standard bank.I stay on a farm and I cannot go up and down to go answer the exact same questions in a shoprite or checkers.And I have been in both shops to find out why I couldn't pay.I want my premiums.You are buying time so my policy can lapse and keep my premiums while i could be having an active policy at the bank that dont mess me around.If this isn't sorted out by outsurance I'm taking this to the ombudsman.Im tired now and you wasted months of my time with this policy

Wasted 20 minutes completing forms then get a can not give a quote reply nothing else no reason rubbish

I called in this morning to review my premium because they sent me an email that the premium was increasing as from January 2025.
I spoke with Ntokozo Mkhize this morning and he was able to reduce the premium for me.
I got on a call with another insurance company and called back to advise I want to cancel , I then spoke with Sabelo and he assisted me very well!! He managed to reduce the premium as from the 1st December already and managed to retain me as a satisfied customer.
Thank You to both Ntokozo and Sabelo.

Good Day
My wife had a little bumper bashing were a lady in a bump her from behind and damaged her car.

1)It took 3 weeks for OutSurance to give her a date to take a car to Glass Fit in Roodepoort for an assessment for the damages on her car.

2)We were told to be there at 8.00 in the morning which we were there on time for the assessment to be done.

3)At 8.15 still nobody arrived to do the assessment on my wife car which i think it bad service and no customer care.

4)Its costed my wife a extra R2500 to get to work an bad an it money we don't have to waste cause her car is getting fix.

5)My wife car is driveable but has one is aware you not sure what other damages being caused but driving it.

6)So please if you guys could please help in any way i will be very happy thanks an hope to hear from you guys

My number is 079 699 0914
My name Michael Parker

Disgusting and appalling behaviour from Outsurance.Their client was speeding because he didn’t want to miss a flight and turned right at a robot operated intersection without taking note of my car which was already in the intersection going straight.There was only one independent witness who was behind their negligent driver and he gave his details to the police.I made a third party claim against their client and they rejected it saying they will only take the information given by the people in their client’s car and won’t consider the independent witness who saw everything.

My family and I almost died and this is how we are treated.The irony in all of this is they asked me to provide an independent witness and my witness provided them with proof that he was there when it happened but still doesn’t matter.

To anyone thinking of making a third party claim,DON’T,your time will be wasted they will not pay out instead file a lawsuit against their client.

To anyone considering insuring with this company DON’T,if you get in an accident the other party will sue you and Outsurance won’t be there. Claim number 381443361

Feedback:they called me again to just waste my time and not offering to look into the claim again.How can you consider your client’s family as the only credible witness.Why did you waste my time asking me to send documents when you knew all along you were going to used things given by your client.

I will see your client in court soon and I will get my money,actual fair principles will be applied there.

Terrible experience with OUTsurance where “You always get something out”.
All of my sons sporting kit, gym kit and school bag with his laptop got stolen out of my Ford Ranger with fully comprehensive insurance. After we tried to claim we were told we had to have extra insurance for the contents. When we bought the vehicle OUTsurance was recommended by the dealership and we went for fully comp and had no idea we needed anything else. It seems like so many people get caught out by this as we have discussed it in the sporting groups at school as well as other friend groups. It’s going to be very annoying at all the school rugby matches as the refs are all OUTsurance - but at least we will be able to share what happened to us.

AMAZING customer service OUTsurance life Team.
Dima went above and beyond, I cannot thank her enough for her excellent service. We need more 'Dima's' in SA. 10/10

Out surance is a good company that creates great deals insures affordable coverage for business owners and domestic , family plan that gives out great earnings if covered

I haven't even accepted the bank finance offer or test driven my chosen vehicle before I've started being harrased by Outsurance. Not sure where you've gotten my number from but I absolutely will not be taking outsurance for the car if this is how you are going to harass me. 12 calls in one day? As early as 6:30 in the morning?

We tried to make a claim on our geyser (first claim we have tried to make in 5 years of having a policy with them) and they wouldn't pay the mere R4000.00 to have it fixed. We have paid over 125k in total of insurance for the past 5 years, right after we called them and they acknowledged that it was a fault on their side for not paying, they just asked "Must we put you through to cancellations " to cancel our insurance, instead of trying to fix the problem. Imagine taking R125k for someone to screw them for 4k amazing. People running it must feel so good about themselves.

Edit - Their response to us, after giving them bad reviews was to send us a new policy that would cost more..... great apology, try to take more money from us.

Dear Outsurance Director,

I hope this message finds you well.

I am writing to express my concern and dissatisfaction regarding the recent interview process I experienced with the Bellville branch. On 27 june 2024, I traveled from Milnerton to Bellville for an interview, and despite my efforts to follow up, I have not received any communication or feedback regarding the outcome.

I have sent multiple emails and attempted to reach out by phone, but unfortunately, I have not received any response. This lack of communication has been both disappointing and unprofessional, particularly given the time and effort I invested in attending the interview.

Due to this experience, I have decided to cancel my insurance with your company. I believe it is important to be affiliated with organizations that uphold high standards of communication and customer service, and I am concerned that this experience reflects poorly on your company’s values.

I would appreciate it if you could provide an update on the status of my application and any further steps I should take. Additionally, I would be grateful for any feedback you could offer regarding my interview.

Thank you for your attention to this matter. I look forward to your prompt response.

I am still waiting on a refund from May month for insurance cover on a car I never received they keep asking for a bank statement every time I have to follow up

All I want to do is cancel my insurance as I have sold my house. Sibusiso who has a record response rate when signing up, now can't even be bothered to respond or acknowledge emails requesting a cancelation. I have been trying since 01 July to get in touch, but there has been nothing!! I got a short email saying someone would get in touch then silence. Corporate thieves in my opinion. The cancellation attempt is still ongoing, is this even real? Outsurances current store has a 1.1 rating, considering all the other ratings I have now read, that is very generous. Get your act together, the least you can do is have an ounce of respect from the people keeping you alive.

All just a scam to get customers by telling them they will pay you out if they can’t beat your current insurance. Received a call they couldn’t beat my current insurance and you get absolutely nothing from them, don’t get caught by those calls.

I have a business insurance with Outsurance,I'm not happy at all with the service that they are providing, I'm actually disappointed. It's been over 3 years now them. My claim was unsuccessful because they claim it was not an accident, really??I'm doing the cleaning business I'm not even getting a cent for my claim after being a client over 3 years with them. I want to cancel my policy and I will never ever recommend Outsurance to any one.

I recently had a very poor experience with OUTsurance when requesting a quote for building insurance. After entering my details into their online quote form, I received an email from Fabio Rodrigues asking for more information. I politely told him I was no longer interested in proceeding.

Instead of understanding, Fabio responded with a rude and unprofessional email questioning why I had requested a quote in the first place. When I explained again that I was no longer interested, he sent another insulting message mocking the way I constructed my email. He made sarcastic jokes and was generally disrespectful.

As a customer facing employee, Fabio Rodrigues should never have responded in such a rude and condescending manner. His emails were completely inappropriate and unacceptable. It seems OUTsurance has hired the wrong person to handle customer inquiries and quotes.

I would not recommend getting a quote from OUTsurance based on this terrible customer service experience. If this is how they treat potential customers, I can only imagine how they would treat policyholders who need to file a claim.

Fabio Rodrigues needs to be retrained on how to communicate with customers in a professional manner, or OUTsurance should consider replacing him with someone who has better customer service skills.

i went online to enquire for life cover. i am an existing client of outsurance. my car insurance and pet insurance is with outsurance.
an agent called me. she could not speak English. I had to repeat and spell everything to her. I eventually told her I cant speak to her anymore and put the phone down. Another agent called me. He asked me the same questions, I had just answered. I just gave up speaking to your customer care line. Please give your staff training. I cant even imagine the day I have to submit a claim with outsurance. What dread full people to deal with. Im moving my car insurance and pet insurance.