OUTsurance Avis 

I’ve been with OUTsurance for about 6 years. In February this year I was struck head on by another driver who was looking at his cell phone and drifted into my lane. It’s now over three months later and I am still without my vehicle.

My primary complaint is that OUTsurance assigned the repairs to my vehicle to a hopelessly incompetent body shop in Cape Town. It took them nearly a month to sort parts for the body work. Then, when that was done, they belatedly informed me that there was a problem with the tensioner on the Serpentine Belt, which needed to be replaced. The body shop claimed they had one on order but six weeks later it still hadn’t arrived. So I ordered one myself from overseas and gave it to them. When I picked up the vehicle, engine lights were flashing all over the place, so I drove it right back to the shop. When they called me to pick up the vehicle again, within 30 minutes of driving, the serpentine belt came off, and it was with great difficulty that I managed to drive it back to the body shop. I subsequently insisted that OUTsurance pay to have the vehicle towed to a proper mechanic for assessment, who confirmed that the work had not been done properly, and that in any case the belt tensioner was easily obtainable. They had one the same day I took the vehicle in.

Now, as I said, this is mainly a problem with the panel beater. But OUTsurance insists on choosing for you in this regard. If you look for reviews for this particular company, you will find numerous experiences just like mine, indicating a long track record of poor workmanship and incompetence. And yet OUTsurance continued to insist that I had to bring the vehicle back to them.

Eventually I got so fed up that I decided to terminate my policy and move to another insurer. But the only way to do that was to speak to them on the phone. I filled out a form explaining exactly why I wanted to speak to them, but the person who called me had no idea that I was intending to cancel my policy. They then transferred me to an “financial advisor” who simply would not listen to me about my desire to cancel the policy, and tried for over 20 minutes to focus the conversation on why I wanted to cancel it, and to try to convince me not to do so. I finally got so fed up that I hung up on them and sent in a letter of complaint, threatening OUTsurance with a trip to the insurance ombudsman if they didn’t cancel my policy as requested.

Needless to say, the quotation I received from my new insurer was far better than OUTsurance, with much better benefits.

The service and charges of this quickly declining company are shocking.
They sent me an absolutely clueless company(DRM Projects) to replace my burst geyser;
Who could not find my location,
Arrived without tools, geyser or ladder for a geyser replacement on the roof of a double storey cluster,
And arrived as streetlights came on at 6pm for a 4pm appointment.
Outsurance then make me pay 3k for excess for a 7k geyser (plus fitting etc) and steal my Outbonus of 10k.

Absolutely brilliant! Took the dog to the vet at 9 this morning for her annual check up. By 10 the claim was approved and paid.

I Mr Michael Ngobeni, I am not happy with my claim that is in progress. This is just taking to long. My car has been in repairs for almost 210 days or 7 months. Worst part I don’t have even car hire. I am very disappointed in OUTSurance for not updating me or providing progress whether my car will be fixed. I have been paying every month and never miss the payment, but I’m still stranded for 7 months now. Each time OUTSurance is just give excuses.

They promise a 500 rand if they can't beat your current prim before u can they cut the call they dirty lies

I'm really disappointed with the service I got from you guys. I have been waiting for your response and all I get all the time is we are waiting for the saps!!! Your communication skills with clients is really poor.

Hi I called Outsurance for a car insurance,they didn’t save me money by saving or beating my current insurance, then I told the consultant that day to send me the link to get 500 back as they didn’t beat my current insurance but she never did.
So if they failed to follow through on such a simple task, imagine if I were to have a claim..

Mario Jaftha is an extraordinary person to deal with, knowledgeable, patient, informative and friendly. He is a great asset to your organisation. In fact, I have never had a bad or unpleasant experience when dealing with Outsurance.
A very grateful
Julie

I am a black woman and have been trying to sign up with getting a good life cover. Saw this advert of a black male who is 34, pays a total of R837 monthly and the covers pays R3 Million. A white female who's also 34 pays around R700 and something, her cover pays R5 Million.

Am just baffled at that, I think adverts are meant to attract clients and should atleast be a little clear, but that advert was just not appealing to me, unless if there could be reasons behind that.

Thank you.

Outsurance: My experience thus far has not been good. When switching to Outsurance just a couple of months ago. A tree fell on my car in bad weather in Cape Town on the 29th January 2024, smashed the windscreen, and i have been trying to get a claim number since then. Today 8th February 2024, no luck! NO calls returned, name/s and address on the policy all wrong amongst other things!
Mrs Z Diedericks

Worst insurance that bends the rules of the road in their favour in order to pay out less. Had a case where I had right of way at intersection and an African lady decided she wants to turn into my car while going straight. Clearly she was at fault but outsurance paid out less than 1/3 of the value saying I need to yield although I have right of way.

This is by far the worst experience! You can pay diligently for years and when you need them, that is when you will hear why they can not help you. First I was shocked at the high excess fee, but then rejected my claim based on nonsense!

I regret giving my hard earned money to this company.

Outsurance cannot cancel a debit order an cannot supply banking details in order to make eft payments.
They then canceled my policy without my knowledge. An sms stated that I could still reinstate the policy until 2 Feb. Well... on the 1st it was not the case.
The have to re-underwrite and my premium went up from R991 to R2200!!
Outsurance.... you are so right...I'm OUT! You'll never see me or anyone I know again!!

Worse insurance company in africa. Struggling 3 months jus't to get my car fixed and still nothing 😪

I have been with Outsurance for over 20 years now and have been very happy. I always receive my out bonus and the staff are friendly and professional.

I required a tow-truck to take my vehicle to the the Mechanic. I was a bit out of sorts not sure how the process would work. The phone was answered promptly and I had the pleasure of meeting Mmanapupi who was amazing she, was quick and to the point.
She Advised that 2Ocean's towing company were 2 minutes away.
I went downstairs and 2 Oceans were there waiting for me. Their service was quick and efficient. To support their outstanding service, they offered me a lift to the Garage in their vehicle.
What an amazing an amazing end to a bad morning

Outsurance where you always get somthing out hahahaha what a joke,I have been with Outsurance for more then 6 years,never missed a paymet,never had a claim.Now that I needed Outsurance they wern't there,stay far away from Outsurane.Wont recommend Outsurance to anyone,stay far away.Pathetic pathetic pathetic Outsurance,dont fall for Outsurance beautiful storys and promises,it's all BS

My name is Mr M Ngubeni. In October my Car had a mechanical problem (engine failure) and I called OUTsurance since the Car is insured with. The agent that is/was assisting me with the claim is Tshego Thekiso. The Agent told me to send all the correspondence to claimsout.co.za and I did just that. The car was taken to BMW for assessment in Kempton Park and the quote was send to OUTsurance, however at later stage it was taken to Martin Motor Sport in Johannesburg cause of higher quote at BMW. Martin Motor Sport made their assessment and were given a permission to fix the car. The vehicle was strip-off by Martin Motor Sport in October. OUTsurance made reversal or cancel for the vehicle to be fixed. This decision by OUTsurance for not fixing the Vehicle does not sit well with me since Martin Motor Sport has already strip-off. Its December now and no solution has been made to fix the vehicle. Now I’m told that I have to pay for myself, and I don’t understand the reason behind this cause I’m paying insurance every month even though its still this current situation. I tried all possible solutions to solve this problem with OUTsurance. Martin Motor sport has now request me to take the vehicle out of their premises since the OUTsurance changed their pre agreement with them. Now I’m stuck with OUTsurance that refused to honour their agreement.

All just a scam to get customers by telling them they will pay you out if they can’t beat your current insurance. Received a call they couldn’t beat my current insurance and you get absolutely nothing from them, don’t get caught by those calls.

Now they only paying the R500 and not the R1500 as the salesman promised without explaining the terms and conditions. Outsurance is a joke true

After heavy rains in August and September, I experienced a roof leak which caused a small portion of my ceiling in my study to collapse. I had an insurance policy with Outsurance at the time, and they sent Mr. JD Klue to assess the damage. Recently, I had installed a solar panel, and Mr. Klue used this as an opportunity to take a shortcut. He sent one of his workers to check the roof, and then informed me that the solar installers had broken a tile under the panels. I was extremely upset with the solar installer and immediately contacted them, insisting that they fix the roof. They removed the panels and showed me that there were no broken tiles, and we even took pictures as proof. Unfortunately, the solar installer still charged me R930 for call-out and labour fees. Mr. JD Klue did not even apologize after being made aware of the mistake. I chose to cancel my insurance policy with Outsurance because if they employ incompetent people like that, I cannot trust them to insure me properly.