Ownaj Avis 

My wife ordered two plushies from ownaj back in January, in September it's still not even been dispatched. No communication at all from ownaj. Never using them again.

Godawful company. Customer service is literally nonexistent. I needed to change the delivery address for a pre-order I had placed with this company long before the move and when it was set to be shipped out. The company never responded to any of my emails, be it directly on their site or via their official customer support email address. The package in question not only got a shipping label made for the wrong address, IT NEVER ACTUALLY SHIPPED OUT. This company quite literally stole my money and covered their ears on the matter.

Never order from this scummy company ever.

Do not produce merchandise with this company, do not purchase merchandise from this company, do not even consider this company.

The products are good quality. That's about the only positive thing I can say for Ownaj. Products are routinely behind schedule and customer service is non-existent. Across at least fifty emails sent to them, they've not responded to a single one. They'll only talk to the person producing merchandise with them, and even then they lie. They've constantly told creators that behind-schedule products are ready and will be shipping to customers starting the next day, only for the first shipments to take weeks or even months longer. They've also left pre-order products up for sale past their intended sale period, and it took me almost a month to get a refund for one such product.

If you care about your audience, do not produce merchandise with this company. If you care for your sanity, do not purchase merchandise from this company. The only redeeming factor with Ownaj is the product quality, and that does not excuse their non-existent customer service, failure to keep to schedule, and lying.

I have the same story as the other negative reviews, in that I ordered a collector's item, which I must now face, will probably never show up,

Order back in November2026 if tried contacting them multiple time via different methods,
Even messaged the Content Creator I purchased from,
And even with their help,
All I got was and telling me when they Shipped it out, and nothing else since I replied,
One year one and still no Delivery, No Helpful Response or Refund

Pure scam. I ordered a plush in december 2024 and now it is August 2026. I asked several times for refund but to no avail. I have no plush and no money. All communication is nonexistent and completely ignored from their part. 0/5

If I could give less than a star I would. Same experience as many others.. I placed an order for Acrylic display case.. not a pre order.. this was March 13th and as of July 25th I've sent several emails and haven't recieved a single response or any updates. I will be contacting my credit card company Monday for a refund. This company is completely Fraudulent please don't waste your time. Unfortunate because I really wanted this case as it would be perfect for an item I have.. Wish I didn't support such a garbage scam though.

I didn't read these reviews before ordering! Don't be like me.

Ownaj promises a lot and delivers nothing, with no customer service at all. I placed a pre-order in August 2025 (for Nellies Nest Garfie Loooooong Hat, for release in November 2025), and have emailed them several times over the last year to ask about the order, and more recently, a refund. They have not responded to any of my messages. At this point, I'm pretty sure the money is gone, and I will remain long hat-less.

It's like scam...
I mean Few years ago it was actually business. For now, it's just scam. They never send your order, they never respond, they never refund your money.
Also no way to check shipping status or progress.
Just Don't buy things in this shop.
ALOS I'M STILL WAITING IN JULY 1ST.

Terible experience. Waited months and wrote several emails before got any sign of order being shipped. And this sign was invalid tracking link :((( Still trying to reach them. Do not believe that the order was shipped at all.

i paid for plushy october of 2025 and i still have not got it. the also let me pay for plushys that was not even able to buy anymore, is dumb i still can and the don't show to me is not possable to buy but you can if your fast enother. and trying to talk with them have't not got any word back, over all i don't want the plushys by this point and just get my money back. this review won't change on till the do so.

Absolutely terrible behavior. Ordered two plushies AND express shipping for 70+ dollars but still nothing. I ordered them over 3 weeks ago and they still have not even been shipped. I tried contacting them over and over again for a refund but still no response. Disgusting. Never got my money back.

It's a gamble. There are no clear delivery dates and no guarantee that you'll ever receive your item. The worst it the support - all you have is an email address that may reply in a week or two, sometimes never. It's been 3 months since my order was supposed to be "shipped", however the status hasn't changed since then and I have no feedback whatsoever. This is my first and last attempt to support creator "Nellies Nest".

Ordered two plushies. They did not come in until a year later and when they did one was wrong. I contacted their support but did not get a reply until I contacted them through twitter and Shopify almost a week later. When they did reply they explained they got the plushies mixed up because they had similar names. They offered me a refund but this was very unprofessional. I asked them if they would ever get restocks but they said no because the creator no longer works with them which seems to be a common occurrence with collaborators.

TL;DR
Late delivery, late customer service, bad quality control. I was at least given a refund but they don’t seem to give much thought in shipping

Bestellung abgegeben.
Dann solange nichts passiert, dass ich es schon fast vergessen hatte. Auf Nachfrage gab es dann wochenlang keine Antwort, dann kam am 14.7. eine Sendungsnummer.
GPPISP0003615101US
Diese ist laut USPS aber nicht gültig.
"Status Not Available
Tracking is not available for this item. This may be because the tracking number is invalid; USPS has not yet received payment; USPS has not yet received the item; the item does not include tracking; or other reasons."

Und bis heute fehlt vom Artikel jede Spur.

Update:
Nach der Bewertung bekam ich einen Hinweis zur Sendeverfolgung, die dieses Mal sogar funktionierte.
am 14.7. wurde das Label erstellt.
am 17.7. war das Paket in Cypress CA
am 24.7. und am 25.7 hatte das Paket es bereits nach Essen, beziehungsweise Dortmund geschafft ...
am 28.7. war es dann in unserem Verteilerzentrum und von da aus ging es dann nach Neuenstein, Essen und irgendwann dann Rotterdam, wo es seit dem 15.8. liegt.
Laut GLS ist es am 15.8. (in Rotterdam) angekommen, die Signatur ist nicht einsehbar.
Laut GLS Deutschland wurde eine Zustellung versucht und es dann gelagert.
Leider wurde keine Karte oder irgendein anderer Hinweis auf das Paket hinterlassen, sodass es nicht abgeholt werden konnte. Was nun nicht die Schuld von Ownaj ist.

Zusammenfassend (und ohne auf den Paketdienst einzugehen) kann man sagen:
Unglaublich lange Bestellzeiten (2024 bestellt und im Juli, genau am Tag der Anfrage, wurde das Label erstellt?)
Ich werde da nie wieder irgendetwas kaufen und werde das auch nicht empfehlen.
Ich hoffe, dass ich wenigstens, wenn (oder falls?) die Retour irgendwann mal eintrifft, mein Geld zurückbekomme. (Über Paypal sind leider alle Fristen verstrichen)

UPDATE:
Keine Reaktion auf weitere Anfragen.
Geld weg und viel Ärger für nichts.

Before ordering I looked here and I was scared at the quantity of people that didn't receive their order.
But I really wanted that plush (Alfa995's Queen Plush) so I ordered it anyway. (I would have bought 3 if I had the assurance they would arrive and I wasn't throwing my money away.
So I waited and it actually delivered in the estimated date.
I got my plush, it's amazing, was really happy. I think it's a really high quality plush (not like youtootz), but then I noticed it was quite noticeably mis-seamed.
I fixed most of the wrinkles stuffing if with paper but the part of the hair and ears are not seamed like straight like this ----- but obliqual like \ and that's one big issue.
Plus another seams related issue that creates an unfixable wrinkle on the top (because not seamed correctly), I spent hours triyn to stretch it but it won't go away. I believe it's from a production mistake, I can't know if they were all made like that because I only got one.
So it has a pretty big impact on a plush that wound otherwise be pretty perfect.

Habe um die Weihnachtszeit 2024 dort ein Plüschtier vorbestellt, Shipping soll "April 2025" starten. Wir haben den 14.07.2025 und es passiert nichts. Auf die regelmäßigen Mails kommt immer eine andere Begründung, warum die Produktion nicht vorangeht. Die "Influencer", welche die Produkte von Ownaj bewerben, machen ebenfalls keinen Einfluss geltend und decken dieses unseriöse Verhalten (Stichwort: Gooseduck). Einmal, nie wieder!

I love my plushies! Totally worth the wait ❤️

Es un estafa. Aparentemente es un página fiable, pero no envían nada. No utilizar bajo ningún concepto.

A plushie I ordered was never delivered and upon trying to troubleshoot this, I was met with incredibly slow response times. I had to follow up multiple times to receive a response unfortunately, and decisions regarding the product I ordered were made without my involvement or consultation.

Business owner is unprofessional and research into this shows an alarmingly large number of people have also faced the same issues.