PACK & SEND Australia - FyshwickAvis 

This is an updated review after I received a response from Pack and Send customer service.
In April I sent a fragile package through the Pack and send on line store thinking that i was going through a local depot. I had used this service before, as had friends and had no issues. On this occasion they failed at all levels after pick-up. The fragile items were wrapped well in bubble wrap, placed in a box with all gaps filled with bubble wrap and then placed in a second packing box which was clearly marked all over as containing fragile items.
The box arrived at the receiving depot in WA a week after dispatch but the tracking did not update. a few weeks later I contacted the recipient who then picked up the box from the depot. The WA depot could not explain why it had sat there for 3 weeks without contact to the recipient or sender. I contacted my local depot about the delay and they said it was a WA problem . When the box was opened, every fragile item was in many pieces. The local depot did not return my calls or I would have known that I had not gone through them as I first thought.

After the response from Pack and Send cusomer service to my original trust pilot review. I sent them a full timeline and actions taken and they responded quickly to say that I had used the online service so they could take no responsibility for the breakages but would follow up on processes.

It does not negate the facts. that if the local depot had returned my two calls I would have realised the situation better, the WA depot did not do their job and that my shipment was destroyed but I was not entitled to any compensation because I took responsibility online.
So the lesson learned is to be very very careful when using the online facility that you understand what it involves, deliver parcel/boxes to the local depot unsealed so that they can verify it is properly packed (take photos if it contains fragile items) and follow up any delays immediately. I am not sure if I will use them again but if I do it will only be through the local depot.

- Booking process was easy
- Collection by the courier was on time
- Delivery the next day (Canberra to Central Coast)

Easy to speak personally with over the phone. I had an unpicked up item from another courier company. Sam at the Fyshwick centre in Canberra pack & send. Smoothed out what could have been messy and took care of me and the collecting my items to be sent. I like being able to speak with the same person and they know my problem amongst their otherwise busy day.

Online booking is easy. And friendly helpful staff at drop off location

Easier and better than auspost. No lines and I could workout costs beforehand. No problem for me to print out labels and attach myself so after that I just dropped it off and it was done. Fast delivery too.

Easy to use, efficient, and great value for money. Excellent service.

Worked very well, no issues. I used the online registration and dropped to the Dept with the parcel being delivered very promptly. Would use again and can recommend.

Even over busy New Years period package came very quick and undamaged.

Would recommend on line service - it was excellent. Thank you

Days out from Xmas, still got the job done!

Such An easy reliable efficient way to send a parcel

Excellent prompt service just a touch expensive.

great service as always and great shop in fyshwick

Prompt follow up with packages all arriving in the time frames they said they would

Prompt pickup and very prompt delivery. Easy to use website. No fuss.
Would suggest you come up with some way of refining your pickup time estimation. 'Somewhere between 0900 and 1700' is a bit wide, especially when pick up address is home and people need to run out and do things....

Used the self-service option and dropped-off parcels at the Fyshwick branch. Declan was very helpful.