Excellent ordering experience and next day delivery at no additional cost. Product just what I wanted and great value for money. However, there was a discrepancy with the product I ordered and that w... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Very competitive pricing and delivery next day. I ordered two different sizes of Really Useful boxes, because both sizes were cheaper than anywhere else I have looked online. I haven't seen Paperston... Voir plus
L'entreprise a répondu
I placed my order on Friday just before the Bank holiday weekend, thinking it would arrive during the following week. To my surprise it was delivered the next day, just in time for the hottest... Voir plus
L'entreprise a répondu
Hefty bookends, marketed independently. I wanted a set of steel bookends a little larger than the numerous sorts that Amazon offers, so I googled "Bookends" and found Paperstones, with a spec. that... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de fournitures de bureau
- Fournisseur de cartouches d'encre
- Fournisseur de produits de nettoyage
- Magasin de matériel de bureau
- Magasin de meubles de bureau
- Papeterie
À propos de Paperstone
Écrit par l'entreprise
Who are we?
We’re Paperstone - a trusted online business supplies provider with a refreshingly human touch. For over 20 years, we've helped UK companies stay stocked and equipped, combining quality products with fair prices and people that genuinely care. We're serious about getting things right - and making life easier for our customers, however and wherever they work.
Everything you need, all in one place
From everyday stationery and ergonomic chairs to cleaning products and workwear, we stock over 29,000 items from leading brands. Whether you’re just starting out, scaling fast, or running an established operation, we’ve got what you need - all in one easy-to-shop website.
A smoother way to shop
Our award-winning website is built for speed and simplicity, with smart search tools that help you find exactly what you’re after - no faffing, no frustration. It just works.
Fast, free delivery
Need it quickly? Orders over £50 are delivered the next working day, free of charge. No hidden costs, no surprises - just a reliable service that works around you.
Friendly experts, always on hand
We take service seriously, and we don’t hide behind ticketing systems or call scripts. Our friendly team knows the products inside out and is here to help - whether it’s a quick question, a custom quote, or sorting something that’s gone wrong. We're real people, ready to make things right.
Our Low Price Promise
Great service shouldn’t cost a premium. We keep our prices sharp, so you always get great value - without compromising on quality or support.
Helping you make greener choices
We’re proud to do business the right way. That means offering more sustainable product options and working with Weaver, a trusted accreditation scheme, to help you make eco-friendly decisions with less effort.
Paperstone Details
Écrit par l'entreprise
- Free next day delivery
- Free next day delivery on all orders over £50 and only £4.95 for orders under £50.
- Zero-hassle returns
- If for any reason you’re unhappy with one of our products, we’ll collect it from you and you can either choose to have it replaced or get a full refund – as long as it’s in resalable condition.
- Free gifts
- Shop with us and the more you spend, the more we reward you with free gifts including free chocolates, shopping vouchers or even more stationery! Or we'll donate to our chosen charities on your behalf.
- Low Price Promise
- Our Low Price Promise is our commitment to make sure we offer you low prices every time you shop with us. We monitor competitor prices using Skuudle (an expert price checking tool). We offer low price value products in our everyday range and make sure you always pay the lowest price around. And, if there's ever a product we've missed we offer a price match service.
Paperstone's Low Price Promise
We won't be beaten on price!
Our Low Price Promise is our commitment to make sure we offer you low prices every time you shop with us.
We monitor competitor prices using Skuudle (an expert price checking tool). We offer low price value products in our everyday range and make sure you always pay the lowest price around. And, if there's ever a product we've missed we offer a price match service.
Coordonnées de contact
Oxford House, 15-17 Mount Ephraim Road, TN1 1EN, Tunbridge Wells, Royaume-Uni
- 0345 567 4000
- hello@paperstone.co.uk
- www.paperstone.co.uk
4,8
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Wellington Boots
Ordered a pair of Dunlop Wellingtons. Brilliant price and they fit perfectly. Wondered why I have always bought at the top end of the market These were a perfect fit, arrived speedily and the postage was exceptionally reasonable. Thank you.
6 mars 2026
Réponse de Paperstone
Glad we had what you needed, and at a great price too 😊
Kelly - Customer Service Team
Réponse de Paperstone
Nice to meet you, Amanda 👋🏻 We look forward to seeing what you order next.
Kelly - Customer Service Team
Réponse de Paperstone
We're here to make your day just that little bit easier. Thanks Christine 🩷
Kelly - Customer Service Team
Professional
After an initial stock issue the process was fast, professional and communication was excellent.
Would definitely recommend.
9 mars 2026
Réponse de Paperstone
Thanks for giving us the opportunity to find a suitable alternative for you 🩷
Kelly - Customer Service Team
Returned goods dealt with speedily
I had mistakenly ordered too many of a certain item. When I phoned about returning the surplus , the company representative was extremely helpful and my refund was processed very quickly. It was a pleasure to deal with this company.
9 mars 2026
Avis spontané
Réponse de Paperstone
Glad we could sort the issue out quickly for you 🙂
Kelly - Customer Service Team
Lost shipments. Twice.
I ordered products. Tracking info said it was delivered. Is wasnt. Then I had a notification to say there had been a problem with the delivery and the delivery would be sent again. That didnt arrive arrive either. Called the company to ask if they could use a different courier to deliver it next day, as the previous two deliveries hadnt arrived. They said it was out of their hands and all they could do was keep sending it without knowing if it would arrive. I then ordered the same thing on Amazon. Same price. Arrived SAME day. I guess thats how Amazon got to the biggest.
5 mars 2026
Avis spontané
Réponse de Paperstone
We’re so sorry that you’ve been let down and haven’t received either of these orders. It’s not the standard of service we pride ourselves on, and knowing that we’ve caused frustration doesn’t make us happy.
We might not be Amazon, but we’re real-life humans over here who genuinely do care.
Kelly - Customer Service Team
Réponse de Paperstone
Wait 'til you see what else we can do 👀
Kelly - Customer Service Team
Réponse de Paperstone
We can see that you were so impressed, that you followed it up with another order 😉
Kelly - Customer Service Team
First rate service as always.
3 mars 2026
Avis spontané
Réponse de Paperstone
Reviews like this keep us going - thanks Willie!
Kelly - Customer Service Team
Quick delivery - great service
Prices are good, communication is good, delivery was quicker than anticipated and items as described, great supplier!
27 février 2026
Réponse de Paperstone
So what you're saying, is that we're the whole package? We're blushing ☺️
Kelly - Customer Service Team
Réponse de Paperstone
Glad you were impressed 😁 Thanks Tim.
Kelly - Customer Service Team
Great Company
The product I ordered was at a very good price . In addition to this the delivery was very quick. I’ll certainly use this company again .
27 février 2026
Avis spontané
Réponse de Paperstone
Thanks Penny - appreciate it 😊
Kelly - Customer Service Team
Paperstone customer service customer…
Paperstone customer service customer service, is always excellent, their staff knowledgeable and nothing is too much trouble.
Only placed the order the day before, and it was delivered next day, with the driver knocking on the door and checking he had the correct recipient.
Not thrown over the garden fence, or left on the door step in plain sight.
26 février 2026
Réponse de Paperstone
We’re glad to see another order from you. It really means a lot to us.
We feel proud knowing our team make things easier for you whenever you’ve gotten in touch. It’s also great to know your order arrived quickly and that the driver took the time to ensure it was delivered safely and to the right person.
Thanks Sue 🩷
Kelly - Customer Service Team
Simple order process and everything…
Simple order process and everything completed as advertised.
Good product
Perfect shopping experience
25 février 2026
Réponse de Paperstone
Simply the best, by the sounds of it 😇
Kelly - Customer Service Team
RAPID DESPATCH!
I placed this order YESTERDAY afternoon and my order arrived THIS afternoon! How good is that?
18 février 2026
Réponse de Paperstone
Pretty darn good if you ask us 😉
Kelly - Customer Service Team
Efficient service and good value for…
Efficient service and good value for money. I would certainly use this site again.
17 février 2026
Réponse de Paperstone
Thanks Lesley, we appreciate that 🩷
Kelly - Customer Service Team
5 stars for Jamie Tarren
5 stars for Jamie Tarren, always looking to do a deal when I find something cheaper. instant reply to emails and always looking out for future business he can offer.
17 février 2026
Avis spontané
Réponse de Paperstone
What lovely feedback for Jamie - and well-deserved. He really is a good egg. We'll make sure he sees this 😊
Kelly - Customer Service Team
Very quick delivery
Very quick delivery , parcel well wrapped,will use again,thank you so much.
12 février 2026
Réponse de Paperstone
We love to hear that! Fast, safe, and ready to go - just how it should be! We’ll be here when you need us again 😊
Kelly - Customer Service Team
What an amazing Service
What an amazing Service. Bargain quality little safe and a Service to match 10/10 A1
13 février 2026
Réponse de Paperstone
10/10? That’s music to our ears! 🎉 Thanks for the fantastic feedback - we really appreciate it!
Kelly - Customer Service Team
The best of the best
This is a great product that I have used before. I ordered it on tuesday and it was delivered on thursday. What could be better than that?
11 février 2026
Réponse de Paperstone
We love exceeding expectations, and that's why we're happy to see that your order actually got delivered on the Wednesday! 😁 That's even better!
Kelly - Customer Service Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.