ParaMed Avis 

One star is one star too many for ParaMed Home Health Care Services. But, first let me say that the team that looks after clients in the clinic are polite, knowledgeable and helpful. It is the administrators that are abysmal. Making an appointment or getting help with their system is absolutely terrible.

On Sunday October 4th I attempted to make an appointment to have my weekly nephrology tube bandage changed. The system asks clients to select urgent and non urgent requirements. The urgent request lead to voice mail with a promise to respond within five minutes but on every occasion it has resulted in another voice mail promising a call back within two hours. The non urgent response is much the same but with a 24 hour promise.

On Sunday I gave them my name, number and reason for the call. I pointed out that they continue to have the wrong phone number in their system so I asked that they take note of my number. So while I kept my phone at my side for the day, they called my wife who was in the shower at the time and missed the call.

I saw the call eventually and called again asking for a call back at MY number. They have not called me back nor my wife. So, Monday October 5th I called again explaining that they should call me back at my number. No one has returned my call. And it is now nine days since the bandage was changed and it does not stand up to daily showers for that long.

So one star is one star to many for the new company that has this contract.

Dallard Runge

Paramed  recently purchased the nursing clinics owned by Closing The Gap. I am a patient at their Thorncliff Park location and since the purchase was completed, it has been a complete nightmare.

For the first week. The nurses were unable to get hold of the previous Medical Records since then there have been numerous instances of “ a nursing shortage because nurses called in sick“, in reality the nurse did not call in sick they were not booked to come in.

This is required cancellations and rebooking or waiting for half an hour to an hour to be seen despite showing up at your booked time.

The schedule or method of booking appointments is irritating as no one usually answers the phone and you are required to leave a message.

On my last visit, the nurse who I had not seen before did not bother to read my medical records and did not carry out the required treatment.

The government of Ontario should investigate as they are paying for the service services, which are usually patients with significant wounds that needs professional wound care

I'm 62yrs old, I live alone, I'm house bound. I've had 3 documented strokes, I am an amputee who can't walk, I use a wheelchair.
I have been with Paramed (London Ontario) for about 5yrs now.
I am to get 3 visits a day, 9am, sponge bath and breakfast, 5pm, Dinner, and 9pm, bedtime.
Tonight nobody for 9pm, I am to sleep in the top I've been wearing all day, my lights are on, I can't turn them off and my commode is at the foot of my bed where I can't reach it.
This is the most unproffessional business I've had the sad privilege of dealing with.
Now to try and sleep in a sweaty shirt with the lights on.

The recent change of the PSW service providers at the Leaside retirement residence has not been a success by any measure.

Let me list some of the reasons:
• Service that is meant to be provided in the mornings with the expectation of being prior to breakfast is not delivered in a consistent manner. The PSW, when they choose to come, can be anything between 6:30 AM and 8. The reason I say choose to come it's because they only come a couple of times a week.
o Other residents that I have talked to have indicated that the skill level of the PSW is between ignorant and incompetent. Unfortunately this has been my experience too. The incompetence may be driven by either lack of training, absence of common sense, or inadequate supervision in the early stages off their deployment.
• Unfortunately the evening service, which is meant to be subsequent to supper ( at Leaside 5:00 PM) and prior to retiring for bed. It is not unusual to see PSW’s coming into the dining room at 5:00 wondering why they have no clients available to be put to bed!
o My experience has been that anytime between 6:30 PM and 9:45 PM Is when the provider will appear.
o It is also fair to say that in the last two weeks they have failed to show up completely. That is at least until yesterday, see the next comment.
o At 8:15 PM, a ‘prima donna’ waltzed into my room, busily engaged in typing a message into her cellphone, And demanded ” is there anything you need?” without making eye contact.
 Note she did not knock on entry to identify her presence
 She did not say hello my name is ”Sue” or any other greeting – no name given.
 When her rudeness was identified she made no attempt to apologize.
• Other residents have identified to me similar/consistent to events notified above.
• In a long term care facility, where people need assistance because of a stroke, Alzheimer's, or other ailments, their choice of dress, be being dried properly after a shower, (so they don’t have to sit in damp clothes all day). Being respectful during interactions from the PSW are procedures that are reasonable to expect, based on typical service delivered thus far this is not the case.
• A failure to deliver a service, as identified above, and given that I am not the only person the that experiences the failure of delivery indicates a systemic problem. The next question that must be asked is whether the government is being billed for services that are not being provided. This is the case then this is fraud.
• Talking to some of the PSW’s who provide the service they indicate two generic concerns
o they have to cover a number of floors in a short period of time
o And they have no control as to the number of people they have to provide the service to
o This basically suggests there is no personal relationship, or experience the either party control on to improve the service. Eldery people need routines to feel comfortable.
• Given the fact that this is a new service provider, providing services with new staff to new clients it is astonishing to think that there has been no management or supervisory follow up to ensure the service being provided meets the expectations of any of the clients, the government (who is actually paying for the service) , or the institution where the services being delivered.

The brochure ParaMed: Client Information Handbook, is distinctly misleading in that it misrepresents both the type and quality of services being delivered. The service does not help people live better at their home.

There is no evidence of a highly trained team of professionals that can provide the best care possible.

Care policy is bad for people with dogs
They won’t come in if you can’t secure dog
PSWs not trained well at all
They don’t know how to make coffee or tea or simple sandwich
Often they don’t show up at allotted time - Left in bed for hours in the morning
Sent wrong gender for care when specially asked not too

Difficult dealing with office staff

Worst company in all of North America. Please if you love your loved ones, do not I repeat DO NOT use paramed. They are abusive, never complete their job, in a hurry to leave, rough with patients, zero beside manner, and called to cancel because of a light rain leaving my dad in wet poop filled diapers. Stay away

My wife is disabled and was happy finally get some help.
Unfortunately the company was ParaMed. The first PSW that showed up left 15 minutes early and was confrontational the second time she came.
They did send another PSW on the weekend and she was great, but does not make up for the rest of the experience. Having never had a PSW we weren't sure of what they would do. We were told that they do help with meal prep, light housekeeping, bathing etc.
After issues with the first PSW the manager came by today. Well my wife needs help to get into the bathtub and she was told they don't do that, only sponge baths. What!? Then the manager told here no housekeeping. They don't come during breakfast, lunch or dinner so meal prep is not needed. So what is the point of this company? Nothing, useless.

I applied for multiple PSW positions with Paramed and had a disappointing experience. Three female friends and I applied around the same time with similar qualifications. The female applicants received positive responses, while I and other applicants of different genders were rejected or did not receive the same consideration. While I cannot know the exact reasons behind the hiring decisions, this experience gave me the impression that the recruitment process may not have been applied equally to all candidates. I hope the company continues to improve transparency and fairness in its hiring practices.

This place sucks big time. They lie to you on the phone. Only one psw Melodie will call me the afternoon before to let me know when she is coming. She is the best the rest are too lazy to call me. They like to keep you guessing. I think if i didnt have Melodie i would give up on paramed. Its said its like this.

Im giving this a 3 mainly for their workers who are excellent. Their hours have been cut in half making their jobs all but impossible to complete. I have had 2 different psw's who have been great. But last week i was informed that i needed to be ready for a shower immediately after breakfast because all showers needed to be completed by 9 am. This is not only unfair to your staff but also to the clients who are rushed potentially causing a fall. Our elevator was out of service so i missed my shower completely.

On December 16, I received an email from Ms. Brown requesting that I complete a signature form to authorize the release of my medical records from Johns Hopkins.

On December 17, I called Johns Hopkins and spoke with Tracy, but was unable to obtain any meaningful information.

On December 18, I called again and spoke with Andrea, who explained the situation and outlined the next steps.

I called a third time on December 19 and spoke with Karen, who confirmed Andrea’s information and stated that my records are now being processed.

According to the Johns Hopkins Records Department (per Andrea), the initial request from Parameds was received on December 7. Johns Hopkins receives many requests from Parameds and consistently follows the same procedure: they do not accept digital signatures and have never done so. Andrea stated she was surprised that the request for my records arrived with a digital signature, and therefore, the request was returned.

Nine days after that initial request, on December 16, Ms. Brown sent me a manual form. I printed, signed, and returned it on December 17. Johns Hopkins received that second request, with a physical signature, on December 18.

I was informed that fulfillment will take 7–10 business days, placing completion around January 5 or later. In other words, the process of obtaining my records will take approximately one month solely due to preventable procedural errors regarding the signature submission. I asked Andrea if the request could be expedited; she said she would inquire. Karen confirmed today that the request is being expedited.
Today is Jan 3, 2026 and still NO records

Nightmare Experience with Paramed Administrators and the PSWs of this Company.
I will rate the service of PSWs and the supervisor, of PSWs, named Helen , at the Richmond Hill area below zero.
I describe the services as unprofessional, unreliable, careless, unkind and at times hostile and confrontational. A bunch of lazy people just want to get access to easy money by knocking on the door of the most vulnerable people who need help, and refuse to do their required approved task and spend their time on personal calls or doing their own aerobic exercises and leave early.
The PSW's Job needs to be regulated in Ontario. Currently, there is no evaluation for quality assurance of this group by the government; it is all in the hands of a bunch of greedy people as administrators and so-called supervisors in private and profitable companies, who look after their own wages and interests out of taxpayers' money. The administrators are not client-focused at all; they are only pro-PSWs with no disciplinary procedure for the most serious incidents that PSWs are causing in people's homes, such as damage to property, negligence,etc. THERE IS NO ACCOUNTABILITY AND RELIABILITY.

1st.had a PSW show after I cancelled, wanted me to lie & say she came in to clean & change my spouse, had another show up,had another client in 30 minutes, changed the diaper & left.Most aren't english so communication is horrible. DON'T USE THEM

For eight days I have tried to reach someone about my husband's care plan. Recently a PSW refused to do anything because she said there were only 2 items on the care plan. One was to change his colostomy bag. Big problem - he has never had a colostomy. The second was to assist him in showering, but he was too tired to shower. Making him sandwiches, throwing his clothing into the washing machine or watching and encouraging him to do his post stroke hand exercises were all things she refused to do. I cannot reach anyone at ParaMed because they don't call back.

I have been getting respite care for my 90 yr old Mom for 3 weeks now. From 4 to 6 everyday. 9 times out of 10 they are late and leave early to get to their next patient. They don’t speak to my mother, just ignore her.Today, a Sunday of a long weekend the agency called at 4 pm to say the PSW had cancelled and may have someone there by 5pm. Yea, that is gonna happen.
Former RN speaking, this is a poor example of nursing care in our time!!’

Paramed used to be a good organization. PSWs were sometimes a little late but for the most part they came to take care of my nonagenarian bedridden mother. Now, every week at least one PSW doesn't show up and I'm not notified that they're not coming and, at least twice nobody showed up at all for the day. There's a regular schedule and sometimes I have two PSWs showing up at the same time because one PSW is fully 3, 4, or 5 hours late. If I'm not there sometimes they don't change her so she's left in her own feces and urine until we find out. This is a 90 year old who is stuck in bed and relies on them to change her diaper. Truly, Paramed shouldn't be running an organization that takes care of elderly and sick who are an at risk segment of the population and I would barely use Paramed to deliver food much less care for invalids if I had any choice.

Paramed delivers PSWs (Personal Support Workers) to clients in their residence.Too many times it has not done this. Paramed does not even always contact me to inform me a PSW is not coming. It is Paramed's responsibility to make sure PSWs
show up.
If a client has an urgent medical matter and a PSW does not show up, Paramed might be in much trouble. Parameds sign in electronically throughout the day for each client. A PSW is supposed to show up at the client's door, if there was no answer by phone, and knock or ring. If there
is no answer, the PSW is expected to call 911.
The Ontario Health atHome (OHH) coordinates the activities of companies, such as Paramed, that provide PSWs and other services.
Does anyone know something else to do?