Tina provided expert information around the cruise booking that we were interested in. Very prompt replies to our questions. We have booked several cruises through Tina now and would definitely reco... Voir plus
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Lisez les avis des autres
As always a brilliant and stress free experience when booking with you Mo. You couldn’t do enough to make our cruise and stay in Orlando any better . Going that extra mile to make it perfect in ever... Voir plus
This is the first time I've booked with Paramount cruises and I was a bit sceptical, but after speaking to Tina on the phone, she made me feel more confident, she couldn't be more helpful and help... Voir plus
Hi everyone at Paramount. Just back from my Japan trip which we loved. I wanted to thank you for being such an excellent company to deal. The communication, information and email support has be... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de croisières
- aussi dans
- Agence de voyages
- Agence de voyages en bateaux de croisière
- Agrégateur de voyages
- Voyagiste
À propos de Paramount Cruises
Écrit par l'entreprise
Paramount Cruises
Écrit par l'entreprise
- Welcome to Paramount Cruises, we’re a boutique, independent cruise specialist travel agency based in London. Our mission is to put together great value, tailor-made cruise packages which will leave you with lasting memories.
Coordonnées de contact
12 Stephen Mews, W1T 1AH, London, Royaume-Uni
- 020 7947 0270
- info@paramountcruises.com
- www.paramountcruises.com
4,9
Excellent
3 k avis
Demande des avis aux clients
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Recommended
Had several e-mail exchanges with Paramount's representative (Robin) in order to fine tune the details. Replies were always prompt, informative and Robin had no problem responding to my requests and providing multiple quotes before I was able to confirm a booking.
29 mai 2026
Réponse de Paramount Cruises
Thanks so much for the lovely review! Robin will be thrilled to hear this. We know booking a cruise often comes with lots of questions and back-and-forth before everything feels right, so we're really glad Robin could help you nail down all the details and find the perfect option. Looking forward to having you sail with us again in the future. Have an amazing trip!
The Paramount Cruises Team
I booked our cruise online last night
I booked our cruise online last night. Was easy to navigate...payment went through without any hitches. Received an email from Paramount Cruises this morning, with all the info needed. Very efficient!
Thanks Paramount Cruises...looking forward to our Cruise
21 mai 2026
Avis spontané
Réponse de Paramount Cruises
Thank you so much for the kind words! It's great to hear the online booking was nice and smooth, and that everything landed in your inbox bright and early the next morning. That's exactly how we like it to go. We can't wait for you to set sail and hope you have an absolutely brilliant cruise. Don't be a stranger when you're back, we'd love to hear all about it!
The Paramount Cruises Team
There were never any issues when I…
There were never any issues when I requested Tina to make any changes to our booking. A pleasure to deal with
19 mai 2026
Avis spontané
Réponse de Paramount Cruises
Thank you for the lovely review! Tina will be so pleased to hear this. We know plans can shift in the lead-up to a cruise, so it's great to hear Tina was able to take it all in her stride and keep everything running smoothly for you. Wishing you a fantastic cruise and we look forward to helping you plan the next one!
The Paramount Cruises Team
Tina has been amazing dieting and…
Tina has been amazing dieting and planning our holiday. Can’t wait for it now.
11 mai 2026
Avis spontané
Réponse de Paramount Cruises
Thank you so much for the kind words! Tina is going to love reading this. We're so glad she's helped get everything sorted and that you're feeling excited for the big trip. Not long now! Have an absolutely brilliant time and we can't wait to hear all about it when you're back.
The Paramount Cruises Team
A great customer service
Robin who I spoke to was very helpful and understanding of our situation. My parents are now looking forward to their holiday around the British Isles.
15 mai 2026
Réponse de Paramount Cruises
Thank you so much for the kind review! Robin will be delighted to hear it. Wishing your parents a wonderful holiday around the British Isles!
Kind regards,
Paramount Cruises Team
Andreia was very helpful and answered…
Andreia was very helpful and answered all my queries with ease it made the whole process much easier 10 out of 10
16 mai 2026
Avis spontané
Réponse de Paramount Cruises
Thank you so much for the lovely review and the 10 out of 10! Andreia will be thrilled to hear it. So pleased she could make the whole process nice and easy for you!
Kind regards,
Paramount Cruises Team
We’ve just booked a cruise and stay…
We’ve just booked a cruise and stay package for later this year. I liaised with Andreia, she was very knowledgeable and answered all my questions promptly, and I asked lots of questions!! Booking experience was simple and efficient, experience so far with paramount cruises has been very positive.
7 mai 2026
Avis spontané
Réponse de Paramount Cruises
Thank you so much for the lovely review! Andreia will be delighted to hear it. So pleased the booking was simple and smooth. Have a fantastic cruise and stay later this year!
Kind regards,
Paramount Cruises Team
Fantastic service from start to finish…
Fantastic service from start to finish all queries answered promptly and I feel as if I’m in the hands of professionals and looking forward to a wonderful 70th birthday trip, shout out to Tina thank you for all your help Xx
13 mai 2026
Avis spontané
Réponse de Paramount Cruises
Thank you so much for the lovely review! Tina will be thrilled to hear it. Wishing you the most wonderful 70th birthday trip, what a special way to celebrate!
Kind regards,
Paramount Cruises Team
Andreia is amazing!!!
After feeling a little uneasy booking on an online company I looked up, as didn’t have much luck in a travel agent, I was in touch with Andreia from Paramount Cruise, this lady went above and beyond to help book and organise flights for our holiday. As we are from Australia and had no idea to be honest where to start, this lady was fantastic! The process then was so smooth….. thank you Andreia. Will recommend you to friends in Australia and also family and friends in the UK 🙏
10 mai 2026
Avis spontané
Réponse de Paramount Cruises
Thank you so much for the wonderful review! Andreia will be absolutely delighted to read this. So pleased she could put your mind at ease and make the whole process smooth, especially booking from Australia. We really appreciate the recommendations too. Have a fantastic holiday!
Kind regards,
Paramount Cruises Team
Trouble free genuine nice people happy…
Trouble free genuine nice people happy to help u out will book again thanks again
25 avril 2026
Avis spontané
Réponse de Paramount Cruises
Thank you so much for the lovely review! So pleased everything was trouble free and that our team looked after you well. We'd love to help with your next booking!
Kind regards,
Paramount Cruises Team
5 star
1st class experience from the early stages until completion of the whole trip.
The original cruise to Australia was extended to other destinations all done by highly professional staff.
5 star recommended
6 mars 2026
Avis spontané
Réponse de Paramount Cruises
Thank you so much for the fantastic 5 star review! We really appreciate the recommendation!
Kind regards,
Paramount Cruises Team
The customer service person Andreia…
The customer service person Andreia ensured that I got the best rates available
8 mai 2026
Avis spontané
Andreia was very helpful as well as…
Andreia was very helpful as well as patient.
We got the deal over the line eventually!
Looking forward to the cruise.
6 mai 2026
Avis spontané
Réponse de Paramount Cruises
Thank you so much for the lovely review! Andreia will be delighted to hear it. So pleased she could secure the best rates for you!
Kind regards,
Paramount Cruises Team
Very happy with bookings
Andreia has made my bookings for both cruises very easy and pleasurable . Thank you so much
4 mai 2026
Avis spontané
Réponse de Paramount Cruises
Thank you so much for the lovely review! Andreia will be delighted to hear it. Have a fantastic cruise!
Kind regards,
Paramount Cruises Team
I havent Given 5 stars as my trip is…
I havent Given 5 stars as my trip is not until june 2027 so cant comment on that service .
Tina was very helpful with booking my trip , i asked many questions and she came back straight away . The day it was booked i had the airline booking through and also the cruise ship booking details through and welcome email from them also.
29 avril 2026
Avis spontané
Réponse de Paramount Cruises
Thank you so much for the lovely review! Tina will be delighted to hear it, and so pleased the booking and confirmations came through smoothly. We can't wait to look after you again ahead of your June 2027 trip!
Kind regards,
Paramount Cruises Team
Tína was very helpful trying to find…
Tína was very helpful trying to find the right cruise for us. She did find it. We are very grateful for her help. Will definitely contact her again when we need another cruise
♥️
29 avril 2026
Avis spontané
Réponse de Paramount Cruises
Thank you so much for the lovely review! Tina will be thrilled to hear it. So pleased she found the perfect cruise for you, and we'd love to help with the next one!
Kind regards,
Paramount Cruises Team
Very positive experience !
I had a good experience with Paramount. My booking took a while due to technicalities on my end and the advisor Andreia was very patient, professional and understanding. She went out her way to make sure I receive the best customer service and for that I'm very grateful.
27 avril 2026
Avis spontané
Réponse de Paramount Cruises
Thank you so much for the lovely review! Andreia will be delighted to hear it. So pleased she could be patient and helpful while we got everything sorted, that's exactly the service we love to provide!
Kind regards,
Paramount Cruises Team
Booked through paramount
Booked through paramount. Purchased Premium Drinks Package for Cruise. However, started being charged for drinks, when queried with MSC they couldn’t change as we had no confirmation of Drinks Package, despite asking Paramount multiple time before trip. They have rep on board, but you’ll struggle to find them anywhere. Zero Contact details. This was my mums dream holiday that was pretty much ruined through having to try to sort this. Would not recommend Paramount as they don’t do anything to resolve issues.
27 avril 2026
Avis spontané
Réponse de Paramount Cruises
Dear Cameron,
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the stress this caused at the start of what should have been a special trip, particularly given how much this holiday meant to you and your mum.
The Premium Extra drinks package was included in your F1 booking, and as soon as you let us know it wasn't showing on your onboard account, we acted immediately to get it resolved.
As soon as you messaged us at 1:21am, your agent Andreia picked up the case first thing that morning, contacted MSC directly, and asked you to purchase the package onboard so your holiday wasn't disrupted further. Within hours, our accounts team processed a full refund of the $570.28 you had paid out of pocket, and we have formally raised this with MSC to prevent it happening again. Andreia has also stayed in touch throughout your trip and since your return home.
We absolutely accept that no guest should have to spend any of their holiday at guest services, and we're very sorry that happened to you. We're glad we were able to get you reimbursed before the cruise was over.
In the unlikely event you need anything further, please don't hesitate to reach out to Andreia directly, we'd genuinely welcome the chance to speak with you.
Kind regards,
The Paramount Cruises Team
Great communication
Great communication. Very helpful. As a first time solo traveller needed information, patience of Robin was second to none. Highly recommend
27 avril 2026
Réponse de Paramount Cruises
Thank you so much for the lovely review! Robin will be delighted to hear it. So pleased he could give you the confidence and information you needed for your first solo trip. Have an amazing time!
Kind regards,
Paramount Cruises Team
Great service
Shouldn’t have hesitated making my booking.
Tina responded to my questions quickly and reassuringly. The booking process was really easy.
Great customer service from Tina, look forward to making another booking.
27 avril 2026
Avis spontané
Réponse de Paramount Cruises
Thank you so much for the lovely review! Tina will be delighted to hear it. So pleased she could put your mind at ease and make the booking nice and easy. We look forward to helping with your next one!
Kind regards,
Paramount Cruises Team
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