Passports Office Avis 

I completed my renewal application online and uploaded a photo I'd taken myself (very carefully following the guidelines) on a Thursday afternoon. I returned my old passport the same day using Royal Mail Special Delivery. The Passports Office sent me text and email updates at each stage of the process and my new passport arrived on the Saturday a week later. I thought the service was excellent, admittedly for a very straightforward renewal.

Was applying for my passport today online and due to my father leaving us over 40 years ago i only had his name and dob to give but the passport office wants his place of birth, his passport number ect which i have no idea, what am i expected to do ? Then they want someone esle to prove who i am ? If they dont believe me with all my information whats the point.. and then i have to send my birth cert in the post to prove who i am.. so what is the point in doing it online if their asking to send paper id in anyway.. just fill the form out at home and send it that way..WHAT A PALAVER.. WAISTED HOURS OF MY TIME GETTING A PASSPORT CODE FOR £13 FOR NOTHINK.. EVERYONE TELLS YOU DO IT ONLINE AND ITS JUST A PALAVER...

Just want to say a big Thsnk You to the Passport Office! I submitted my on line application (renewal) last Monday and yesterday I received the new passport - well done - I’m delighted as I thought it would take ages. Seamless process

This is really about the royal mail 24hr tracking service to send new passport out. I paid. Complete waste money. RM said would come 10-12 today. I waited in all day. Nothing. And at 5.30pm still nothing about when it will arrive. Minus 100 stars more appropriate ☹️
My old & new passport were tracked. Both went missing in Portsmouth for 24hr. No updates. When they arrived the old passport had been opened & resealed. Hence all my personal data exposed to someone plus I had stuck my mobile number & email on outside of old passport in case lost! I'm going to submit a complaint to passport office for using unroyal mail & email my MP about my local DO. Passport Office you MUST stop using unroyal mail. I use to work DWP. Back office staff at RM stole giros all the bloody time. The organisation is not trustworthy.

Thank you to christine edwards from the Glasgow passport office that made me feel at ease regarding a brand application for my passport.

What a pleasure it was speaking with her on teams , she's so nice and polite and was really helpful on my interview, Christine is definitely a credit to the company.

Why doesn't the passport office get people answering the phone to enquires to speak proper english? Called this number 0300 222 0000 to enquire about a concern regarding my birth certificate and got some woman from India that spoke so fast then I had no idea what she was saying😫 It appeared to me she was reading from a script so my issue was not resolved as she had no clue how to answer it🫣 Waste of time calling, so I ended up looking for the answer online!

From start to finish I was kept up with situation regarding their receipt of old passport and stages until delivery of new one. The whole process was completed within a week including on line application Absolutely brilliant.

Unbelievable. 4 weeks into sending them my passport for renewal they ask for my birth certificate, which I then sent special delivery. They then tell me that instead of photocopying the certificate they photocopied the envelope and have lost my birth certificate. Even tried accusing me of not putting my birth certificate in the envelope. I’ve asked to cancel the application now as I’m just going to do a same day passport.. they now can’t find my old passport. Utterly useless idiots. Wouldn’t trust them to run a bath. So missed 2 holidays and my cousin’s wedding. When is someone going to look into the incompetence of this organisation. If you manage to speak to someone on the phone don’t expect any information from them. Can’t express how angry I am.

After all the criticism of the passport office a few years ago, I must comment on the outstanding service I have received renewing my passport; the entire process from an online application to receiving my new passport has taken 8 days (2 of which being the w/e). I have had almost daily updates as to where in the process my application was and when I would receive both my new passport and other documents. Well done HMPO you set the standard for other Government departments to achieve.

It has taken me 7 weeks to get a passport renewed, and im still waiting! Lived here all my life and never changed my name.

Not only do they have my old passport with my name on it, they then requested a bill with my full name on it, then separately a marriage certificate and then separately again, a birth certificate. All with the same name on yet I'm being told my name has changed!?

The public is yet again victim to inefficiency and unlinked systems that would make these things trivial. And can you get hold of someone on the phone? Of course not!

I would hate not to be British and be going through this...

The UK... leaders in inefficiency!

Sort it out you idiots!

Now you can see my name here too just in case you need more proof its still the same!

Online chat customer service was helpful. Sent my application same day as my wife's, hers returned within a few weeks, mine still waiting on. Kept emailing me asking to send my documents followed by an email asking for new photos. Sent the photos just to keep getting spammed with both emails. Found out after chatting with customer service that my photo's were viewed and "weren't suitable" but this was never communicated very well and the emails they were sending just looked like errors. On top of that they have happily taken my money with nothing in return. Very disorganised and an extra cost to me.

Absouloute disgusting service and all money making when i specifically told them i have learning problems and upload photo rejected then go post office pay more money they dont care about people who are disabled they target them they just intrested in filling there pockets up disgusting not trained tell u 10 different excuses terrible service

My husband & I have just renewed our passports and have been very impressed. They’ve texted us at every single step of the process. Brilliant 🤩

We actually did get out passports within 3 weeks so the complaint isn't about that It's about the total lack of communication during the process.Thefirst big delay was at the beginning We paid extra for the post office to do a digital application We applied on 26th July and the passport office didn't receive our documents until 5 days later although the application had gone through instantly in 26th July So very poor postal service.We have the same email address and both received notification that documents had been received Both received emails at the same time to say passports being printed.Tnis is where it started to go wrong.I received an email to say mine was printed and would be dispatched soon.I received a message to say when mine would be delivered but when my husband tracked his then his hadn't moved from previous stage and it hadn't moved.Wd were anxious as we are both in our 70s but it's impossible to speak to anyone at the passport office The online advisor simply repeated what we'd seen on the tracking my husband's application hasn't moved.from.bding printed.I received notification of the day mine would be delivered but my husband received nothing .And then both passports arrived together on the same day My husband received no notification of this We couldn't speak to anyone and were given incorrect info from online advisors.Lack.of people to speak to.if you are worried Lack of communication completely.

I went to the Peterborough office for passport appointment. The new office is easier to find and park close to (you don't need a parking app), and there's a nice cafe to wait in nearby. External entry to the building is rather unfriendly and there is little protection from the elements if you have to wait for any time outside (note that the information wrt interview is clear that you must only arrive 10 mins before the appointment) but once inside the mood is very pleasant and the staff were very professional and extremely helpful. All very good (would be 5 stars if there was a friendly sign outside the front door).

Absolutely appalling service the most ridiculous service website crashes al the time of application greedy for money so people use fast track service takes more then 3 weeks when i applied google time estimate was 11 working days for renewal bad customer service just like answering phone call no help at all no point ringing them i use to heard when you fail to do your service properly uk peoples use to resign now shameful behaviour on this office they lie to get rid uou of when u ring i wish if there is less tjen zero they deserve that always use fast track if you need you passport early don't go 3 weeks service

Amazing service opted for digital photo so I could apply online received email notifications at every stage of application.
Applied Monday received new passport the following Monday old passport returned on the Tuesday

Very easy process to renew passport on line. New ones were back within the week… exceptional service! DVLA please take note!!

Completed online application on Monday.Returned old Passport Tuesday.Received new Passport Thursday.Fantastic service.

Returned my passport back in February as I was unhappy with the poor printing quality of my photographs.
After 4 letters of correspondence my passport was eventually returned to me, 4 and a 1/2 months later, exactly the same, including the now out of date issue date, (also 4 and 1/2 months old)
A bunch of faceless clowns the lot of them!