Passports Office Avis 

In total shock! Sent a renewal on Tuesday via first class mail received new passport on Saturday in July.Absolutely amazing service.

I recently visited the passport office to fast track my children’s passports, the staff were wonderful, Shelby supported me and was compassionate in my tearful conversation. Today I called the passport number and a lady called Hannah has also gone above and beyond to help me with my daughters application, well done to all the staff, it’s very much appreciated

Excellent service!

I'm autistic and really struggle with forma and get completely overwhelmed when I have to complete a process.
I called the passport office for advice on how to apply for an adult passport and what to do about a lost child pasport and name change. the lady on the telephone gave me clear instructions that I wrote down and instructed me in each process, what would happen, what I need to do in each step and this was a life saver.
Thanks to her help, I did as she told me and I received my new passport within 7 days.
That lady needs a medal, I'm hardwork!
I cant thank her enough, not only did she help me, she was kind and understanding of my needs and didnt judge.
It made me feel OK about a situation I would stress about.

If I could give 0 stars I would. Absolutely incompetent customer service. Spoke to a manager called Martin who read me entirely incorrect policies, made me pay out for a new application and photos, all to end up being refunded for the inconveniences. Absolute JOBSWORTHS!!!!

What a joke! Sent in application online and sent passport with my wifes. She got here back within 2 weeks! All i had was hassle. They rejected my photos even though they were in same booth within 5 mins of doing our photos together. Then the next thing was i had to send in a letter to explain "damaged" passport. I knew it was sent back in perfect condition but they were adamant. So i wrote the letter with proof photos then got another notification to send in another letter! After numerous chats online complaining about this carry on miraculously the applucation was approved within 30mins. Then i recieved my old passport back in perfect condition with no damage whatsoever! Not even an apology! Flamin disgrace!

I was very impressed, my new passport arrived in France 3 weeks after requesting it, throughout the process I was kept informed with timely and accurate information. Very happy with the service.

I do not know where to start, it has been 6 months and I still haven't received my passport. I sent 3 pictures and they refused them. They then closed my application after asking them not to as I will send another picture. I had to pay for another application and I still have issues. I really need my id, I sent in a complaint and I have requested to escalate this to a higher authority.

In the past I never had any problems, now it seems to be problem after problem. What has happened to this country.

Outstanding Service. Done a renewal through Corby office. Opted for standard service and they turned it round in less than 3 days. These guys should be running the Government. Deserved the 5 stars.

The most appalling service and the most wasteful department ever. Took them 6 months of time and still going nowhere near finishing to examine my dad's BNO passport provided it had been Corby passport office's mistake for not putting the right immigration observationd on my dads passport at the first place. Absolutely disgraceful treatment they provide.

I've complained and rung their useless helpline for over 50 times but still got nowhere near at all.

After 6 months of wait and massive miscommunication and emails, I am nowhere near to get my elderlys fathers passport renewed. Mind you my mum's passport had been done perfectly 6 months ago, which left my dad's one on hold and it was ALL Corby passport office's fault and they take no responsibility whatsoever.

I paid for fast track last month and still have not received as passport. Asked me to send in documents they have already seen and caused an unnecessary delay, I’m now waiting for them to see the documents once again for them to carry on with the application as they should of done after my SECOND interview on the 19th. Rang everyday and being left more anxious

Don't fall into the trap of applying for a passport renewal then changing your mind after paying as you will be told you will get no refund.Good old rip off Briton.

Very inefficient service. Very professional in terms of saying the same words ‘timeline is not guaranteed’ whenever I call them. Are they in 19th century?

I sent my son’s passport for renewal and the website said we should expect to receive new passport within 3 weeks if no further requests.

There were no updates for 3 weeks and when I enquired they could not find the application! After several conversations, they finally found the application and said it was through standard checks. I really suspect they only just started to process it. When I asked why it takes so long, they said they don’t have any information!

I asked whether they could prioritise my application as we need to travel very soon and I am willing to pay more. They said i need to withdraw from the application, which takes 10 working days and then apply for 1 week service. So I need 3 more weeks. How funny it is in a modern world!

Government service is really a monopoly. 3 week target is just a joke as they keep saying ‘the timeline is not guaranteed’ and ‘you just need to wait for it’.

I applied for my passport at Corby passport office I must say outstanding service kept informed every step of the journey I wish all departments could be run as efficient as this well done to all staff involve

I sent in my UK passport to be renewed, I was then told i need to send in images of my Irish passport to match the name... i found this odd as it was clearly visible in my UK passport i sent in. Anyway, i complied.

I then got told the scanned images of my irish passport where not clear, but they were perfect. I resent them, again perfect, in colour like the first time.

I then kept getting emails from them asking me to send in documents, even though i had, and the emails had no context. So i called them.

They told me on the phone i was sending in black and white photos (which never happened, they were always color). It has now been over 5 weeks of nonsense, over something which should be very basic.

I am so unimpressed by the way this has been handled. I need this passport urgently to start a job in the public sector and it is a disgrace that this is taking so long.

I cannot recall the name of the person I spoke with, her name sounded like Ayesha.
My experience was excellent. The agent was informative and her demeanour was friendly and helpful.
My passport arrived in arrived in less than the time stated and each of the processes along the way were uncomplicated. Christina

Awful service had sole custody of my son for 13 years this year
Can't renew his passport with out a court order even tho I had his previous one and applied for his previous one

Then to be told we delete it after 1 year
So basically if you are male and have custody you get penalised

Complete bunch of clowns, wouldn't trust any of them to boil a kettle, let alone be responsible for such an important and expensive item that everyone needs to have.

I have never known incompetence like it - 3 child applications submitted - all by same person who has proven parental responsibility- all done at same time - photos taken same place by same method - all photos then verified on same day by same person. All documents sent in same envelope with 3 separate ref numbers written on envelope as stated on there website- even a letter included stating what everything was and who for. Two of application classed as received- processed and then sent out - however one of them , documents not received and I had to make a complaint before the realised this, then apparently the photo was no good and then it now says the person verifying the photo does not fit the criteria, even though the same person verified the photos of the other 2 that were fine! The incompetence is staggering and now I have had to make a second complaint and when I complained online stating the applicant name - I got an email asking me what the applicants name was - so they can’t even log a clear complaint correctly- and these people are in charge of giving uk citizens a passport - the mind boggles at the sheer stupidity of the people working there

impossible to get someone on the phone in an emergency , terrible customer service and £222 for new passport processed on same day but you have too wait 48hrs for appointment so not same day at all