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I was very satisfied with the organization and transparency of the agency during the house search and then the rental and signing of the contract, and our two-way communication with Ms. Abbie Percival went very well. Thank you very much.

I had an excellent experience working with Pat Robson. Special thanks to Cameron Mcllduff and Abbie Percival for their exceptional support, kindness, and professional guidance throughout the process.

The whole process was very streamlined and easy. Every person I dealt with was prompt with replies and very helpful with any questions I had. Also, they were super helpful with guiding me through since this was my first experience with renting.

Daisy and Abbie have been a pleasure to deal with , helpful and efficient!

Abbie was great, very patient and understanding as I had issues with verifying my identity.

Excellent Service from start to finish.
Kept informed on a regular basis of the progression of the sale. Staff were extremely helpful and always answered my queries in a timely manner.
Would recommend this firm without hesitation.

Rent our new place through Abbie who has been very helpful, kind and respond very quickly

great communication and problem solving - esp. from Danielle

Easy processing, no stress, helpful staffs.

Communication was quick and clear - excellent customer service

Pat Robson are notorious in Newcastle for exploiting tenants and clawing back deposits with inflated, often baseless charges. Their behaviour is aggressive & unprofessional.

They thrive on making the moving-out process stressful and intimidating, hoping people won’t fight back. It’s a deeply shady way to operate and shows zero respect for tenants who have paid rent and looked after their homes.

If you value fairness and peace of mind, avoid Pat Robson at all costs. if you have to go with them, document EVERYTHING. They will miss photos of damage / dirt on their check in report only to add them in on checkout so make sure you have photos saved of it all. Newcastle has far better agents who don’t rely on predatory practices. Other reviews are clearly fake.

I have been dealing with Tania King at the Pat Robson Jesmond office for a number of years and as a landlord I can highly recommend her to take care of your portfolio, she’s a great communicator and very conscientious!

I have just taken over a rental property in Jesmond, via Pat Robson estate agents.
Abbie Percival has been guiding me through the whole process. She has been very helpful and approachable throughout. She made everything easier and had great patience when I had some senior moments. I wouldn’t hesitate to recommend her.

Great, super easy and efficient process.

I am purchasing a flat with the agency and Ellie seems to be the main agent in charge, she’s been very friendly and helpful and kept me updated. So far it’s been very good.

Quick and efficient responses to all my queries from viewing my flat to actually moving in. Cameron and Abbie were very helpful and reliable.

Even though I am quite sceptical about letting agencies, I’ve had a great experience with Pat Robson. From the very beginning, the team was professional, responsive, and helpful. They made the entire letting process smooth and stress-free, providing clear communication every step of the way. Whether it was arranging viewings at short notice, answering questions promptly, or ensuring all documentation was handled efficiently and quickly. They are really trying to build trust with you. Our new flat didn't have a bed in one of the bedrooms (even though it was advertised as furnished), yet they were able to communicate that with the landlord and provide us with one. Special thanks to Cameron and Abbie for getting us this amazing place we can call home! :)

I had the pleasure of working with Daisy Hunter at Pat Robson, and she was absolutely wonderful throughout the whole process. As my negotiator, she was incredibly kind, patient, and reassuring—even when I was being a full-on dragon lady!

Buying a home is stressful at the best of times, but Daisy handled every wobble and question with such grace and calm. Her communication was always clear and timely, and I felt genuinely supported from start to finish.

She made a really overwhelming experience feel far more manageable, and I’m so grateful for her help. Thank you, Daisy!

The response and assistant were too great and amazing. My target move in date are settled with no further issues.

Pat Robson have managed my houses for a number of years with no void periods. They are very efficient and professional and always keep me informed.
When I have needed extra support they have always stepped up
To the mark.
I cannot rate them highly enough