Phone answered quickly by a real person in England on a real phone. Very competent and polite, helpful and knowledgeable. And nice. Really felt like she cared. TBH I thought I'd stepped into a time ma... Voir plus
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Lisez les avis des autres
From the inital contact from Saffron to our appointment to discuss our account was first class. Kyle Stanway who we had our appointment with was both knowledgeable and friendly. He explained our... Voir plus
L'entreprise a répondu
I am dealing with my mothers estate. She loved Saffron Brentwood because the staff are so friendly. They have been super supportive of me including a cheerful hello or recognition when I arrive in... Voir plus
L'entreprise a répondu
I've experienced quite a few issues with the Saffron BS app. I've always stated that Saffron BS have the best customer service when you call them. I've never waited longer than a few minutes before... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
The Saffron Building Society is a regional building society which has branches and agencies in the East of England.
Coordonnées de contact
1A Market Street, CB10 1HZ, Saffron Walden, Royaume-Uni
- saffronbs.co.uk
4,6
Excellent
275 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Highly professional
Highly professional
Prompt -
Listened
Explained types of savings account
Arranged suitable accounts
Discussed review plan
4 août 2026
Avis spontané
The staff member was brilliant
The staff member was friendly and helpful and was able to guide me through the process to change my address and unlock my account easily and smoothly ensuring she stayed on line until I had completed the process satisfactorily.
6 août 2026
Avis spontané
Réponse de Saffron Building Society
Dear David,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our staff member during your recent interaction.
It’s fantastic to know that you found our team member friendly and helpful, and that she was able to guide you through the process of changing your address and unlocking your account with ease. We pride ourselves on providing excellent customer service, and it’s heartening to hear that she stayed on the line to ensure everything was completed satisfactorily.
Your feedback is greatly appreciated, and it motivates us to continue delivering the best possible service to our customers. If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
Thank you for choosing Saffron Building Society!
Account reactivation
The process was laborious and stressful. Georgette was patient, helpful and empathetic, not to be faulted in any way.
5 août 2026
Avis spontané
Réponse de Saffron Building Society
Thank you for taking the time to share your feedback regarding your recent experience with the account reactivation process. We sincerely apologise for any stress and frustration you encountered during this time.
We are pleased to hear that Georgette was able to assist you with patience and empathy. Our team strives to provide the best possible service, and it’s wonderful to know that Georgette made a positive impact on your experience.
We appreciate your feedback about the process itself, and we will take your comments into consideration as we work to improve our services. Your satisfaction is important to us, and we are committed to making our processes as smooth and efficient as possible.
If you have any further concerns or suggestions, please do not hesitate to reach out. We value your input and are here to help.
Fantastic advice around internet…
Fantastic advice around internet security by Lyn. Really appreciate the care she showed. Thank you...
28 juillet 2026
Avis spontané
Réponse de Saffron Building Society
Dear Beth,
Thank you for your kind words! We are thrilled to hear that Lyn provided you with fantastic advice regarding internet security and that you appreciated the care she showed during your interaction.
Ensuring our customers feel secure and informed is a top priority for us, and it’s wonderful to know that Lyn's support made a positive impact on your experience.
If you have any further questions or need assistance in the future, please do not hesitate to reach out.
Thank you once again!
Opened an ISA
With one informative phone call my ISA was open and then easily funded from savings with SBS ,so easy, highly recommended for sound advice from Lyn ,thank you
31 juillet 2026
Avis spontané
Réponse de Saffron Building Society
Thank you for your wonderful feedback! We are delighted to hear that you found the process of opening your ISA so easy and efficient with just one informative phone call.
It’s great to know that Lyn provided you with sound advice and made the funding process from your savings straightforward. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.
If you have any further questions or need assistance in the future, please do not hesitate to reach out.
Thank you once again!
Outstanding service
Outstanding service. Friendly, reliable and incredibly efficient throughout. A pleasure to deal with and highly recommended.
3 août 2026
Avis spontané
Réponse de Saffron Building Society
Thank you for your outstanding review! We are thrilled to hear that you experienced friendly, reliable, and incredibly efficient service.
It is always a pleasure to assist our customers, and your recommendation means a great deal to us. We are committed to maintaining these high standards and ensuring that every interaction is a positive one.
If you have any further questions or need assistance in the future, please do not hesitate to reach out.
Thank you once again for your kind words!
Kendra Coady-Gleason dealt with our ISA…
Kendra Coady-Gleason dealt with our ISA requests in a friendly, helpful and efficient manner.
31 juillet 2026
Avis spontané
Réponse de Saffron Building Society
Dear Scotty,
Thank you for your positive feedback! We are pleased to hear that Kendra Coady-Gleason assisted you with your ISA requests in a friendly, helpful, and efficient manner.
Your satisfaction is very important to us, and we appreciate you taking the time to share your experience. If you have any further questions or need assistance in the future, please do not hesitate to reach out.
Old School Service and Courtesy
Phone answered quickly by a real person in England on a real phone. Very competent and polite, helpful and knowledgeable. And nice. Really felt like she cared. TBH I thought I'd stepped into a time machine, it was if the last 25 years of terrible service experiences hadn't happened. An object lesson in doing the important thing right, even if its a bit more expensive, paying dividends. I would have to get a MUCH higher rate of interest to even consider a switch.
28 juillet 2026
Avis spontané
Réponse de Saffron Building Society
Dear Jonathan,
Thank you for your fantastic review! We are delighted to hear that your experience with our phone service was so positive.
It’s wonderful to know that you were greeted by a real person who was not only competent and knowledgeable but also genuinely caring. We strive to provide a level of service that stands out, and your feedback reinforces our commitment to doing things right.
We appreciate your recognition of the value of excellent customer service.. Your satisfaction is our priority, and we are thrilled that you feel confident in staying with us.
If you have any further questions or need assistance in the future, please do not hesitate to reach out.
Thank you once again for your kind words!
Saffron's customer service is always excellent
Saffron's customer service is always excellent. Lyn from the Halstead branch dealt with my question and found a solution. She was friendly and efficient -- as the customer service always is.
28 juillet 2026
Avis spontané
Réponse de Saffron Building Society
Thank you for your kind review! We are thrilled to hear that you consistently experience excellent customer service at Saffron.
It’s wonderful to know that Lyn from our Halstead branch was able to assist you with your question and find a solution efficiently. We pride ourselves on our friendly and effective service, and it’s gratifying to hear that this has been your experience.
Your feedback is greatly appreciated, and if you have any further questions or need assistance in the future, please do not hesitate to reach out.
So good to be able t go into the branch…
So good to be able t go into the branch and talk to someone so knowledgeable and helpful . I can cope with all the online stuff but it is just so refreshing to be able to meet face to face with a professional human and have a meeting in which you can have a broad ranging discussion and come up with the right options
28 juillet 2026
Avis spontané
Réponse de Saffron Building Society
Dear Janet,
Thank you for your wonderful feedback! We are delighted to hear that you found it beneficial to visit our branch and speak with someone knowledgeable and helpful.
We understand that while online services are convenient, there is something truly refreshing about face-to-face interactions. We are pleased that you were able to have a broad-ranging discussion and explore the right options for your needs with our team.
Your satisfaction is very important to us, and we appreciate you taking the time to share your experience. If you have any further questions or need assistance in the future, please do not hesitate to reach out.
Great customer care.
From the inital contact from Saffron to our appointment to discuss our account was first class.
Kyle Stanway who we had our appointment with was both knowledgeable and friendly.
He explained our options and listened to our opinions and we were very happy with our choice.
My husband was reluctant to come to the appointment as he leaves all the finance matters to me but when we left the first words he said to me were "well that was good, wasn't he a lovely man."
Well done Kyle you havea great rapport with customers which was appreciated .
28 juillet 2026
Avis spontané
Réponse de Saffron Building Society
Dear Vivien,
Thank you for your fantastic review! We are thrilled to hear that your initial contact with Saffron and your appointment to discuss your account were first class.
It’s wonderful to know that Kyle Stanway provided you with knowledgeable and friendly service, taking the time to explain your options and listen to your opinions. We are especially pleased to hear that your husband, who was initially reluctant to attend, left the appointment with such positive feedback about Kyle.
Your satisfaction is our priority, and we are delighted that you were happy with your choice.
If you have any further questions or need assistance in the future, please do not hesitate to reach out.
Thank you once again for your kind words!
Great customer service - and interest rates
We transferred an ISA to Saffron because they were offering a very competitive rate. There was a delay in the transfer being completed due to an error at Saffron's end, but the reason I'm still giving a very positive review is the people I spoke to on the phone did a brilliant job of sorting it out - they kept us informed throughout the process and were always clear and friendly in their communications. I've come to Trustpilot in the past due to bad experiences and wanted to share this one as an example of customer service done right!
2 juillet 2026
Avis spontané
Réponse de Saffron Building Society
Dear Peter,
Thank you for taking the time to share your experience! We are delighted to hear that you chose to transfer your ISA to Saffron due to our competitive rates.
We sincerely apologise for the delay in the transfer caused by an error on our end. However, we are thrilled to know that our team was able to resolve the issue effectively and keep you informed throughout the process. Clear and friendly communication is a priority for us, and it’s wonderful to hear that our efforts made a positive impact on your experience.
Your feedback is invaluable, especially as you have shared your past experiences on Trustpilot. We truly appreciate your recognition of our customer service and are committed to maintaining these high standards.
If you have any further questions or need assistance in the future, please do not hesitate to reach out.
Thank you once again for your kind words!
I wanted to review my accounts to find…
I wanted to review my accounts to find the best options for my situation. Kyle was extremely accommodating with regard to our appointment time and talked through and executed my wishes in a refreshingly uncomplicated way. Other requests were actioned quickly and efficiently . Many thanks
23 juillet 2026
Avis spontané
Réponse de Saffron Building Society
Dear John,
Thank you for your wonderful review! We are thrilled to hear that Kyle was able to accommodate your appointment needs and that he provided you with a straightforward and efficient experience while reviewing your accounts.
It’s great to know that he took the time to discuss your options and executed your requests promptly. We strive to make the process as uncomplicated as possible for our customers, and your feedback reinforces our commitment to excellent service.
If you have any further questions or need assistance in the future, please do not hesitate to reach out.
Many thanks once again for your kind words!
Emily was most welcoming
Emily was most welcoming. She gave excellent advice and was most confident when talking about the various products.
21 juillet 2026
Avis spontané
Réponse de Saffron Building Society
Dear Cilla,
Thank you for your kind feedback! We are delighted to hear that Emily made you feel welcomed and provided you with excellent advice regarding our various products.
Her confidence and knowledge are truly assets to our team, and we are pleased that she was able to assist you effectively. Your satisfaction is very important to us, and we appreciate you taking the time to share your experience.
If you have any further questions or need assistance in the future, please feel free to reach out.
Good customer care
A small company that the customer can access services ether online or through face-to-face engagement. No hard sell just relevant information and honest answers.
22 juillet 2026
Avis spontané
Réponse de Saffron Building Society
Dear Janice,
Thank you for your thoughtful review! We are pleased to hear that you appreciate the accessibility of our services, whether online or through face-to-face engagement.
At Saffron Building Society, we pride ourselves on providing relevant information and honest answers without any hard sell. Your feedback reinforces our commitment to delivering good customer care, and we are grateful for your recognition of our efforts.
If you have any further questions or need assistance in the future, please do not hesitate to reach out.
Friendly professional support
Friendly professional support. Excellent customer service from Kyle and colleagues.
I would highly recommend SBS
22 juillet 2026
Avis spontané
Réponse de Saffron Building Society
Dear David,
Thank you so much for your fantastic review! We are thrilled to hear that you received friendly and professional support from Kyle and our team.
Your recommendation means a great deal to us, and we are committed to maintaining the high standards of customer service that you experienced. We truly appreciate you taking the time to share your positive feedback.
If you need any further assistance or have any questions in the future, please feel free to reach out.
Excellent service
Caroline was very helpful and patient. She understood what I needed and also explained how, by using the app, I could have the info she gave me at my fingertips
21 juillet 2026
Avis spontané
Réponse de Saffron Building Society
Dear Kathryn,
Thank you for your wonderful feedback! We are delighted to hear that Caroline provided you with excellent service and demonstrated patience in understanding your needs.
It’s great to know that she was able to explain how to use the app effectively, ensuring you have easy access to the information you require.
Your satisfaction is very important to us, and we appreciate you taking the time to share your experience. If you have any further questions or need assistance in the future, please do not hesitate to reach out.
Very friendly staff
Very friendly staff, and really good customer service
20 juillet 2026
Avis spontané
Réponse de Saffron Building Society
Dear Cinedaw,
Thank you for your kind words! We are thrilled to hear that you found our staff to be very friendly and that you received excellent customer service during your visit.
Your satisfaction is our priority, and we appreciate you taking the time to share your positive experience. If you need any further assistance or have any questions in the future, please feel free to reach out.
The staff were welcoming and wll-informed
The staff were welcoming and informative. There was a good balance between the professional advice and personal interest in me, as a customer. An effort was made to understand my needs and lifestyle in order to match me with the products which would best suit me.
20 juillet 2026
Avis spontané
Réponse de Saffron Building Society
Dear Ann,
Thank you for your thoughtful review! We are delighted to hear that you found our staff to be welcoming and well-informed.
It is our aim to strike the right balance between providing professional advice and showing genuine interest in our customers. We are pleased that our team made an effort to understand your needs and lifestyle, ensuring that we could match you with the products that best suit you.
Your feedback is invaluable to us, and we appreciate you taking the time to share your experience. If you have any further questions or require assistance in the future, please do not hesitate to reach out.
The best customer service by far!
I've experienced quite a few issues with the Saffron BS app. I've always stated that Saffron BS have the best customer service when you call them. I've never waited longer than a few minutes before I'm connected to an Agent, and this occasion was no different.
I spoke with Kyle Stanway, who, on first impression, was friendly and welcoming. Although the is was resolved without intervention, Kyle suggested I switch my savings accounts to a higher interest rate, which he would do from his end. Within 30 minutes, this was done! No hassle, form filling, or hanging on! Thank you Kyle for your prompt, swift professionalism and it was a pleasure to speak with you.
16 juillet 2026
Avis spontané
Réponse de Saffron Building Society
Dear Angela,
Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you have consistently experienced excellent customer service with Saffron Building Society, and we truly appreciate your kind words.
It’s fantastic to know that Kyle Stanway provided you with a friendly and welcoming experience during your recent interaction. We are delighted that he was able to assist you promptly and suggest a higher interest rate for your savings account, making the process seamless and hassle-free.
Your satisfaction is our top priority, and we are grateful for your recognition of our team's efforts. If you have any further questions or need assistance in the future, please do not hesitate to reach out.
Thank you once again for your positive review!
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