Phone answered quickly by a real person in England on a real phone. Very competent and polite, helpful and knowledgeable. And nice. Really felt like she cared. TBH I thought I'd stepped into a time ma... Voir plus
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Lisez les avis des autres
From the inital contact from Saffron to our appointment to discuss our account was first class. Kyle Stanway who we had our appointment with was both knowledgeable and friendly. He explained our... Voir plus
L'entreprise a répondu
I am dealing with my mothers estate. She loved Saffron Brentwood because the staff are so friendly. They have been super supportive of me including a cheerful hello or recognition when I arrive in... Voir plus
L'entreprise a répondu
I've experienced quite a few issues with the Saffron BS app. I've always stated that Saffron BS have the best customer service when you call them. I've never waited longer than a few minutes before... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
The Saffron Building Society is a regional building society which has branches and agencies in the East of England.
Coordonnées de contact
1A Market Street, CB10 1HZ, Saffron Walden, Royaume-Uni
- saffronbs.co.uk
4,6
Excellent
275 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Superb customer service
Spoke to Kendra about my savings ,she couldn’t have been more helpful.
Able to answer all my questions without any problems ,listened and was a pleasure to deal with
Many thanks
9 mai 2026
Avis spontané
Réponse de Saffron Building Society
Thank you for your wonderful feedback!
We’re thrilled to hear that Kendra was so helpful in addressing your savings inquiries. It’s great to know that she was able to answer all your questions and made the experience a pleasure for you.
We truly appreciate your kind words and will make sure to pass on your thanks to Kendra.
If you need any further assistance, please don’t hesitate to reach out. We look forward to serving you again!
Cassie Jones from the bishops stortford…
Cassie Jones from the bishops stortford branch always makes me feel like a valued customer and makes any service you require in branch smooth and stress free.
She also is polite and very approachable and always will have you leaving with a smile, definitely will be coming back to Bishop’s Stortford branch
30 avril 2026
Avis spontané
Réponse de Saffron Building Society
Thank you so much for your wonderful review!
We’re thrilled to hear that Cassie has consistently made you feel like a valued customer at our Bishop's Stortford branch. Providing a smooth and stress-free experience is our goal, and it’s fantastic to know that Cassie’s polite and approachable manner has contributed to your positive visits.
We look forward to welcoming you back to the branch soon! If you need any assistance in the future, please don’t hesitate to reach out. Your support means a lot to us!
Kendra helped me on the phone as I…
Kendra helped me on the phone as I normally go
Into a branch. I appreciate how easy it was on the phone
So thank you.
1 mai 2026
Avis spontané
Réponse de Saffron Building Society
Thank you for your kind feedback!
We’re delighted to hear that Kendra was able to assist you over the phone and that you found the process easy.
We strive to provide excellent service, whether in branch or remotely, and it’s great to know that Kendra met your expectations.
If you need any further assistance in the future, please don’t hesitate to reach out. We appreciate your support!
Great customer service
Great customer service. Cassie Jones sorted my issue. Friendly and efficient.
30 avril 2026
Avis spontané
Réponse de Saffron Building Society
Thank you for your fantastic review! We’re thrilled to hear that Cassie provided you with great customer service and was able to sort out your issue efficiently.
Our team takes pride in being friendly and helpful, and it’s wonderful to know that Cassie made a positive impact on your experience.
If you need any further assistance, please don’t hesitate to reach out. We truly appreciate your feedback!
A pleasant and successful experience
Staff were very pleasant and aware of the products and my relevant needs
30 avril 2026
Avis spontané
Réponse de Saffron Building Society
Thank you for your positive feedback! We’re delighted to hear that our staff were pleasant and attentive to your needs.
Providing knowledgeable and friendly service is a priority for us, and it’s wonderful to know that we met your expectations.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your support!
Kyle explained everything clearly to…
Kyle explained everything clearly to both of us and made it easy to open our new accounts
2 avril 2026
Avis spontané
Réponse de Saffron Building Society
Thank you for your lovely feedback! We're so pleased to hear that Kyle provided clear explanations and made the process of opening your new accounts straightforward for you both.
Our team is committed to ensuring a seamless experience for our customers, and it’s fantastic to know that Kyle delivered on that promise.
If you have any further questions or need assistance in the future, please don’t hesitate to get in touch. We truly appreciate your support!
Kendra Coady-Gleason was very helpful…
Kendra Coady-Gleason was very helpful as I’m in a nursing home at the moment I didn’t have my pass book here with me and I owe my grandson money for which he paid for me she was very good and sorted me out which saved me worring and I really appreciate the support she gave me.one big thank you to her Regards Mary 😀
23 avril 2026
Avis spontané
Réponse de Saffron Building Society
Thank you so much for your kind words! We are thrilled to hear that Kendra was able to assist you during your time in the nursing home. It’s wonderful to know that she could help you sort out the situation with your grandson and alleviate your worries.
We truly value your appreciation and will make sure to pass on your gratitude to Kendra. If you need any further assistance or support, please don’t hesitate to reach out.
Easy to use
No long menu options or ‘bots’ to deal with, just a friendly and helpful lady who sorted out both our accounts and explained the log in difficulties.
23 avril 2026
Avis spontané
Réponse de Saffron Building Society
Thank you for your wonderful feedback! We're delighted to hear that you had a positive experience with our team.
Our aim is to provide friendly and efficient service, and it’s great to know that our representative was able to assist you with your accounts and clarify the login issues.
Your satisfaction is our priority, and we appreciate you taking the time to share your thoughts.
If you need any further assistance, please don’t hesitate to reach out.
Annual review of finances
We saw Alasdair today and he did a review of our finances and explained to us the different options we had, enabling us to make decisions on what to do with our finances. So we have now got that done for another year, he made it very easy for us and we will be back next year as we always have done for many years.
20 avril 2026
Avis spontané
Réponse de Saffron Building Society
Thank you for taking the time to share your experience with us. We are delighted to hear that Alasdair was able to assist you with your financial review and provide you with clear options to help you make informed decisions.
It is our aim to make the process as straightforward and beneficial as possible, and we are thrilled that you found it easy to navigate. Your continued trust in our services over the years means a great deal to us, and we look forward to welcoming you back next year for your annual review.
If you have any further questions or need assistance in the meantime, please do not hesitate to reach out.
Kendra at Saffron Building Society in…
Kendra at Saffron Building Society in Bishops Stortford was very pleasant and approachable, explained the product very well and was excellent throughout the whole process
13 avril 2026
Avis spontané
Réponse de Saffron Building Society
Thank you for your kind feedback regarding your experience with Kendra at our Bishops Stortford branch. We are thrilled to hear that you found her pleasant and approachable, and that she provided clear explanations of the product throughout the entire process.
At Saffron Building Society, we pride ourselves on delivering excellent customer service, and it is wonderful to know that Kendra exemplified this during your visit. Your satisfaction is incredibly important to us, and we appreciate you taking the time to share your positive experience.
If you have any further questions or need assistance in the future, please do not hesitate to reach out. We look forward to welcoming you back soon!
Good, Old-Fashioned Service
Telephoned on an 0800 number and was quickly able to speak with a helpful, competent representative (Lewis), who was able to implement the required transactions quickly and efficiently.
15 avril 2026
Avis spontané
Réponse de Saffron Building Society
Thank you for your feedback regarding your recent experience with our team. We are pleased to hear that you were able to quickly connect with our representative, Lewis, and that he provided you with a helpful and competent service.
It is wonderful to know that Lewis was able to implement your required transactions swiftly. Your satisfaction is our priority, and we appreciate you taking the time to share your positive experience.
If you have any further questions or need assistance in the future, please do not hesitate to reach out. We look forward to serving you again!
Excellant Service
My wife and I visited the Saffron Walden branch today with the purpose of renewing our annual ISA's, as always we were greeted by courteous staff..The young man dealing with the paper work was Alex Groves who we found to be charming and efficient making the whole process very pleasant.
14 avril 2026
Avis spontané
Réponse de Saffron Building Society
Thank you, Roy, for taking the time to share your experience at our Saffron Walden branch. We are delighted to hear that you and your wife were greeted by our courteous staff and that Ally provided you with charming and efficient service during the renewal of your annual ISAs.
It is our goal to make every visit as pleasant as possible, and we are thrilled that Ally contributed to a positive experience for you both. Your feedback is invaluable to us, and we appreciate your kind words.
If you have any further questions or need assistance in the future, please do not hesitate to reach out. We look forward to welcoming you back soon!
Kendras patience!
14 avril 2026
Avis spontané
Réponse de Saffron Building Society
We greatly appreciate your recognition of Kendra’s efforts. Patience is a vital quality in providing excellent customer service, and we are pleased to hear that Kendra demonstrated this during your interaction.
At Saffron Building Society, we strive to ensure that our clients feel heard and supported, and it is gratifying to know that Kendra was able to provide you with the assistance you needed.
If you have any further comments or require assistance in the future, please do not hesitate to reach out. Thank you once again for your kind words!
Kendra was very helpful and friendly…
Kendra was very helpful and friendly and once the security checks had been complete quickly got me the information I needed. I have found this approach to be the normwith Saffron Buiding society.
13 avril 2026
Avis spontané
Réponse de Saffron Building Society
Thank you for your kind words about your experience with Kendra. It is great to hear that she was helpful and friendly, and that she efficiently provided you with the information you needed after completing the necessary security checks.
At Saffron Building Society, we pride ourselves on delivering excellent customer service, and it is wonderful to know that this has been your experience consistently. Your feedback reinforces our commitment to maintaining high standards in our service.
If you have any further questions or require assistance in the future, please do not hesitate to reach out. We appreciate your support and look forward to serving you again!
Dealing with the Saffron was so easy
Dealing with the Saffron was so easy. The member of staff I spoke to(Kendra Coady-Gleason) was both helpful, understanding and professional and was able to action my request immediately.
13 avril 2026
Avis spontané
Réponse de Saffron Building Society
Thank you for your wonderful feedback regarding your experience with Saffron and our team member, Kendra. We are delighted to hear that you found the process easy and that Kendra was able to assist you in a helpful, understanding, and professional manner.
It is our goal to provide prompt and efficient service, and we are pleased that Kendra was able to action your request immediately. Your satisfaction is incredibly important to us, and we appreciate you taking the time to share your positive experience.
If you have any further needs or questions, please do not hesitate to reach out. We look forward to serving you again in the future!
The Consultant discusssion
The Consultant, Alasdair Groves, understood my needs for renewing my investments and was able to complete the renewal by opening new saving accounts to my instructions, without a problem.
10 avril 2026
Avis spontané
Réponse de Saffron Building Society
Thank you for your positive feedback regarding your experience with our consultant, Alasdair Groves. We are thrilled to hear that he understood your needs for renewing your investments and was able to facilitate the process smoothly by opening new savings accounts as per your instructions.
At Saffron, we strive to provide tailored solutions that meet our clients' specific requirements, and it is gratifying to know that Alasdair was able to deliver on that promise. Your satisfaction is our priority, and we appreciate you taking the time to share your experience.
If you have any further questions or need assistance in the future, please do not hesitate to reach out. We look forward to continuing to support you with your investment needs!
I sent transfer form by post to Saffron…
I sent transfer form by post to Saffron Ware branch to transfer from Aldermore immediately the account came out. Form received and confirmed by Ware Branch. Yesterday rang as I had heard nothing and was told no form received by Saffron, this despite Ware branch saying it had arrived just 3 days after posting and saying it was sent to Aldermore. Decided to cancel transfer and Staff at Ware Branch said they would try to cancel it with Aldermore when it hadn't been sent at all. Aldermore had not received anything. Set up transfer elsewhere and should be completed tomorrow (3 days). Confusion, lack of communication. All would be solved with electronic ISA transfers.
9 avril 2026
Avis spontané
Réponse de Saffron Building Society
Thank you for taking the time to share your experience with us. We sincerely apologise for the confusion and lack of communication regarding your transfer request. It is concerning to hear that there was a discrepancy between our Contact Centre and Ware branch regarding the receipt of your transfer form.
We understand how frustrating this situation must have been for you, especially when you were expecting a smooth transfer process. Your feedback is invaluable, and we will certainly address this issue with our team to ensure better communication and efficiency in the future.
We are pleased to hear that you have set up a transfer elsewhere and that it should be completed shortly. We appreciate your suggestion regarding electronic ISA transfers, and we will take this into consideration as we strive to improve our services.
If you have any further concerns or require assistance, please do not hesitate to reach out. Thank you for your understanding, and we hope to serve you better in the future.
Good staff
The staff who dealt with us, for example,
Alasdair Groves, were knowledgeable and polite and easy to work with.
9 avril 2026
Avis spontané
Réponse de Saffron Building Society
Thank you for your kind feedback regarding your experience with our staff, particularly Alasdair Groves. We are delighted to hear that you found our team knowledgeable, polite, and easy to work with. Providing excellent service is our top priority, and it is wonderful to know that we met your expectations. If you have any further comments or suggestions, please do not hesitate to reach out. We look forward to serving you again in the future!
Andrew Calvert was the guy I dealt with…
Andrew Calvert was the guy I dealt with yesterday. Helpful, professional and a joy to deal with.
8 avril 2026
Avis spontané
Réponse de Saffron Building Society
Thank you for taking the time to share your experience with us! We are delighted to hear that Andrew Calvert provided you with helpful and professional service. It’s always a pleasure to know that our team members make a positive impact on our customers.
At Saffron Building Society, we strive to create a welcoming and supportive environment, and it’s wonderful to hear that your interaction with Andrew was a joy. If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
Thank you once again for your kind words and for choosing Saffron Building Society!
Excellent customer service
Excellent customer service. I had trouble with password issues when trying to open a cash ISA. I emailed Saffron, and even though they had since withdrawn the ISA, they gave me the opportunity of still opening the account. Thanks Jess, for your email, and many thanks to Kyle at Colchester yesterday for opening the account for me over the phone and having it up and running before 9.00am today. Thanks again, Kyle for all your help.
I know I wouldn't have had this level of consideration and service at a bigger bank, they simply wouldn't have bothered to offer me the account at all.
It's very reassuring that I can actually speak to a person if I have any difficulties with the account. Well done, Saffron, just how banking should be done! Couldn't ask for better!
8 avril 2026
Avis spontané
Réponse de Saffron Building Society
Thank you so much for your fantastic review! We are thrilled to hear about your positive experience with our team, particularly with Jess and Kyle. It’s wonderful to know that they were able to assist you with your cash ISA despite the initial challenges you faced.
At Saffron Building Society, we pride ourselves on providing personalised service that truly meets the needs of our customers. Your feedback reinforces our commitment to ensuring that every customer feels valued and supported. We are delighted that you found our service to be a refreshing change from larger banks.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help!
Thank you once again for your kind words and for choosing Saffron Building Society.
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