PawSquad Avis 

I had a problem with my cat, he had cystitis and when I called the vet I was really stressed. He calmed me down and helped me step by step to deal with my worries. The vet was very clear and understanding and made sure I understood everything.

I’m so impressed with Pawsquad. I accessed them through my pet insurance. My dog became very poorly after a late night adventure. During the ups and downs of his recovery I video chatted to their vets 3 times. Each time they gave great advice and reassurance that helped both me and my puppy.

PawSquad is a most wonderful thing! To be able to make contact with a vet so quickly no matter what the time of day for advice and reassurance is invaluable. We treasure PawSquad, are very grateful to all participating vets and would highly recommend it

Bad experience, our cat become very ill suddenly last weekend, too poorly to take to an emergency vet, nearly an hour away. They suggested using paws squad. After filling in information on the app at the payment page the app froze, instead of allowing me to book an appointment. But I got an email saying a payment has been taken. I tried to make another appointment but the app wanted to take another payment. this time I could see the appointments available and there weren’t any for another 12 hours. No customer service to contact either. Wouldn’t recommend based on my stressful experience. I hope at least I get my payment refunded

Absolutely fantastic service, put my mind at ease by video chatting to check my pet over! Couldn’t believe how easy paw squad was to use.

(updated on 29 mar 2026)- see below for the original review. Pawsquad did take efforts to understand what happened and they were fully transparent with me as they went through the process of fixing the bug.

As it happens We had to call the line again, on Sunday 29 Mar evening , and were able to speak to a vet within 2 minutes. So, on the basis of their successful efforts to fix the connection issue, and their transparency, i am upgrading my review to 4* from 1*. Thank you

[original review from 28 feb 2026 follows]
I have just spent around an hour on saturday evening (28 feb) , number 1 in the queue , waiting for a consult. For about 30 min, I have been assigned a vet , but they have not picked up. This company advertises 24-7 service, the reality seems to be that out of hours availability is zero. Poor service at a stressful time.

really really helpful and gave fabulous advice
we’re so friendly and sympathetic
great service at the end of your phone

Fast comprehensive service. Very knowledgeable, caring on line vets.

The vet i spoke to was caring and understanding … it was so easy calling from the comfort of my home as my pet is not a good patient when we go the vets and she stresses so bad in the car, so pawsquad has made it so easy to speak to a vet whenever i need to.

PawSquad’s claim of “24/7” is completely misleading. We paid for an emergency appointment on Sunday for our cat and no one showed up, and we had no way to contact them. There’s only a generic email address that clearly isn’t monitored outside working hours. That’s unacceptable for a company advertising 24/7 services.

On Monday, I received a generic email blaming a “technical issue,” which is questionable given I have screenshots showing we were connected and waiting. They’ve had similar complaints before and appear to have done nothing to fix it.

The only positive is that a refund was issued which is the bare minimum. Abysmal service and I would not trust these doughnuts in an emergency.

Excellent service, was seen by a vet right away who was able to advise me on the next steps to take. Great if your animal doesn’t like the vet and you want to make sure it’s necessary before taking them.
Can’t recommend pawsquad highly enough, definitely a five atar service

Quick to speak to a vet and very helpful

A very understanding and knowledgeable vet. I found this service very reassuring.

I contacted this company as my dog was pacing and panting, and our vets were closed. I had an initially consultation with Alison who was really friendly and empathetic to my dog’s needs. She advised a simple home remedy which worked brilliantly. She advised a review a few hours later, and that vet also did a video assessment and confirmed my dog had settled with normal breathing. They really put my mind at rest, and I wouldn’t hesitate to contact them again. If my dog was injured he would need an emergency vet out of hours as they can’t prescribe, but for straightforward issues I wouldn’t hesitate to recommend .

A brilliant service with great advice to keep the pets health on track

Contacted paw squad as my whippets dew claw was hanging off, video chat from a vet called Ruth, absolutely brilliant service, lovelly lady also very knowable and gave the total correct advice

I only had to wait a few minutes before being attended to by the vet, who was both professional and supportive. She paid close attention as I explained the issue and utilized a video call to better understand the situation. Her guidance was insightful and filled with expertise.

I had a poorly kitten and messaged the paw squad 24/7 vets. I had an initial web chat, then a video consultation. This all took place very quickly and the vet was fantastic & really friendly. We ended up being advised to head to our nearest emergency vet and was seen straight away. This was my first time using paw squad and would recommend this service 100%.

I only had to wait a short time for the vet to come online. She was thorough with her questions and helpful with her advice. I felt reassured that I could treat my pet over the weekend, as advised, until attending my own vet on the Monday morning.

I needed an out of hours online pet consultation and they didn’t answer. tried twice and both times i was left hanging