Veteris Avis 70

My dog was scratched in the eye by a cat and needed emergency treatment, Finlay was bang on time and really lovely, he did a great job especially as she's nervous and was super kind and put her right at ease.
I was charged just over £500 which feels excessive for an hour long appointment, when I checked this invoice I realised they charged me £181.30 for 3 medications you can buy for a total of £24. They say they cannot compete with online pricing but I find this very excessive.

So, great service but their attitude to inflated medication pricing leaves a bad taste in your mouth as you really do feel they charge excessively, I could understand even double the cost but this is insanity. It's a shame as it must leave a lot of people in a really difficult position both emotionally and financially when they're already in a difficult position with their pet having sought out of hours care.

Showed so much care and kindness as we lost our beloved cat . . Helped us make a very difficult decision. Gave us time to have cuddles and say goodbye in our own time without rushing us . Also lovely message on tuesday expressing their sadness on our loss . My cat was 21 Thank you so much

My mums cat was very poorly and had to put to sleep. Dr Akhil attended very rapidly.
I must say he was a true gentleman with a wonderful nature. Just the man for such a sensitive time. Every step was explained with clarity, empathy and so much warmth.
Would thoroughly recommend in such a sad situation. Everyone we dealt with was professional and very caring

I was in so worried about my 14yr old staffie she has a few problems and I thought this is it but the vet put me at my ease and my dog has a reprieve and in now on medication. Thank you so much ! Good experience all round !

We were really impressed with the service and with Akhil, the lovely vet who came to our house. He made what might have been a very upsetting and difficult experience feel calm and peaceful. We were all extremely grateful and would recommend the service. Thank you.

Losing our beloved sphynx Harold, was one of the hardest experiences we’ve ever gone through, but the team at Veteris Pet Hospital Clapham made an incredibly painful time a little more bearable.
From the very beginning, they were compassionate, attentive, and truly dedicated. They worked tirelessly to care for Harold and did everything they could to help him. Throughout the process, they kept us informed and supported, always showing kindness and understanding.
When it came time to make the heartbreaking decision to let him go, they treated Harold with such dignity and gave us the space and support we needed to say goodbye.
We are so grateful for their care, empathy, and professionalism. Thank you for looking after Harold and for being there for us during such a difficult time.

We will be forever grateful to all the team at Veteris Clapham.

Kindest regards Garry & Donna xxx

Dr Finlay was excellent, I highly recommend him. Calm and professional, exactly what we needed in a very sad situation with our dog.

From my initial call everything was brilliant. The receptionist was so kind and efficient. Rita came to visit us at home, she was with us within 40 mins. She was calm, efficient, professional and absolutely wonderful as she supported us through diagnosis, decision making and the end for our glorious rabbit. Her empathy and kindness, giving us time, support, direction and compassion will stay with us forever. I can’t thank you enough for such an excellent service.

We had to call out a vet to put our precious dog to sleep. It was the hardest thing we’ve had to do but Sebastian was incredibly kind, thoughtful and respectful and explained the whole process to us. He was very calm and gentle with our dog and gave us as much time as we needed. We would recommend veteris to anyone going through the same sad event.

Very kind and patient team - took the time to explain the situation and explore every option. Very caring and diligent.

The vet was extremely kind and knowledgeable, and very patient when our cat managed to escape under the bed (even helping us get him out!). I couldn't recommend them more.

I believe it was Louis who came out, he was really great and gentle with our old cat. We assumed we'd need to put him to sleep, but thankfully he was able to prescribe us medication and detect a problem that our usual vet had missed.

From our first telephone consultation with a friendly receptionist to the arrival of two fully trained veterinary surgeons 2 hours later our expectations were exceeded by Veteris, These are a knowledgable, caring, and extremely efficient team and we had a totally positive experience using this practice, We would definitely use this service again and highly recommend them!!!

Although it was an upsetting time the vet and her assistant were very reassuring and caring. They did not try to rush us and explained what they were going to do, and they were quietly talking to and stroking Charlie (my friends dog) all the time to reassure him. It was all very dignified and they acted compassionately which really helped us. We would highly recommend them.

I can’t thank Erwan and team enough for their expertise, professionalism and such caring, empathic approach. We were informed every step of the way. The time spent was much appreciated and valued. I would recommend in a heartbeat and wouldn’t hesitate to call Veteris again in the future .

The team at Veteris are professional and compassionate. In particular a veterinary nurse called Lindsay went the extra mile to support us through some very difficult days. The emergency services where a vet came to our home was exceptional. Emma was compassionate, professional and honest with us helping us with making a difficult decision about our beloved dog's condition and treatment. Thank you x

On Good Friday evening, our dog ate several dark chocolate bites, and we were understandably worried. We called our usual vet, who transferred us to Veteris for emergency support, and the response was immediate.

A nurse quickly assessed the situation over the phone and recommended a home visit. The cost was clearly explained upfront, and we were given an estimated arrival time shortly after.

Vinh, the vet who came to see us, was excellent :) calm, professional, and very caring. He arrived fully equipped and took the time to explain everything, including treatment options, costs, and follow-up care.

We also received a detailed report and invoice afterwards, and a few days later a nurse called to check that Milo was doing well, which was really appreciated.

We were incredibly relieved to have access to such a responsive and high-quality home service, especially as it wouldn’t have been practical for us to travel to a clinic that evening.

I’m very grateful for the care provided and wouldn’t hesitate to recommend Veteris!

amazing service. Call answered immediately at 6 am. Vet arrived at 7 am. She was incredibly professional and compassionate. My 10-year-old German Shepherd had to leave us. It was about as good and experience you could have.

We recently had to say goodbye to our beloved cat - Puss, and we are so grateful to Vetris for providing such a compassionate home visit service.
In what was an incredibly difficult and emotional time, Dr Ellie was truly outstanding. She came to our home and immediately brought a sense of calm and reassurance. Her kindness, professionalism, and empathy made an unbearable situation much more tolerable.
Dr Ellie treated Puss with the utmost dignity and respect, ensuring everything was handled gently and without distress. She explained each step clearly and gave us time and space we needed to say goodbye properly, which meant so much to us.
We are deeply thankful for the care and compassion shown. Being able to say goodbye at home, in a familiar and comfortable environment, made the world of difference. Dr Ellie made an incredibly hard moment as peaceful and painless as possible, and for that we will always be grateful.

Our elderly much loved dog Ted became ill in the early hours of Good Friday.
Veteris vet Rita was here by 8am and set up a drip in the living room through which she gave Ted drugs. Another vet came late that night as Ted hadn’t improved. Both vets encouraged us to take Ted to the practice for more tests and scans.
By Easter Saturday morning we had taken the decision to let him go. He had been the best companion for 15 years and deserved a pain free and peaceful death.
We’d like to thank Veteris for their comprehensive and professional service.
We’d like to thank Rita for coming out to see us twice and for so sensitively handling Ted’s death.
And all the nurses who answered the phone and who were so kind and helpful.
Finally thanks to Joanne who looked after our insurance claim and who was kind enough to call me and send me texts. We couldn’t have asked for more empathetic care.