Payactiv Inc. Avis 2 046

They have taken money from my account and no one has reached out to me. This is the 2Nd time in 2 months. They have bad customer service.

Absolutely terrible. I switched employers and had to jump through multiple hoops. It was finally sorted after a month, or so I thought. I went to transfer money and was charged the service fee, but the money never went in. The customer service was excruciating. They are completely helpless and offer nothing of substance. All because I changed employers.

10/10 amazing fast service!!

Paid for support and received some of the most dismissive service I’ve experienced. The first representative didn’t even allow me more than 30 seconds to explain my issue before abruptly ending the conversation.

When I reconnected, I was assisted by Nicolas F., who was equally unhelpful. After I asked to end the session so I could leave feedback, he immediately terminated the interaction himself and marked it as ‘no additional questions needed.

Ending a paid support session the moment a customer mentions feedback is not just unprofessional, it reflects a complete lack of accountability. This service felt rushed, dismissive, and not worth paying for. I would strongly advise others not to rely on it.

Kyle howard was amazing and helped me do what I needed to do 😃

As overwhelming and as many times I had to do Chats for month. There are 2 wonderful Agents that assisted me 10 Stars to Rita (Forgot her last name initial) and Brent T. They went above and beyond. Having real conversation and not copy and paste response. Great Job You Two.

He was very helpful through the setup and he deserves a raise!

Update: spoke to them and they explained dispute teams are not customer facing team:

The dispute investigation arm of payactiv doesn’t communicate very well, and even though I’ve emailed them several times regarding my dispute, and even started a complaint on their official BETTER Business Bureau page. I am forced to continue going through a route of online profiles such as trustpilot, BBB, Reddit, and I will continue to do so until I receive some sort of communication and my provisional credit from Payactiv for a case of obvious fraud on my UKG Wallet Payactiv Card.

He was very helpful and quick with helping me fix my issue! Great service!!!

Kyle was super helpful and knowledgeable. Helped me directly and efficiently to getting logged in to my account and I couldn't be more thankful. Very professional and courteous, all of my needs are taken care of because of his efforts. Thank you Kyle

Kyle helped me with all of my of my problems and explained everything perfectly. A weight lifted off of my shoulders

Kyle Howard deserves a solid 5 out of 5 stars for his outstanding customer service with Payactiv support.
I’m giving Payactiv support 5 out of 5 stars thanks to the excellent customer service I received from Kyle Howard. I was having a frustrating problem linking my employer in the app, which meant I couldn’t properly connect my account or access my wages. Kyle took the time to listen, walked me through each step, and quickly identified what was causing the issue. He clearly explained what needed to be updated, helped get my employer properly linked, and made sure everything was working before ending the call. Because of his patience, professionalism, and follow‑through, my account is now fully set up with my employer and I feel confident continuing to use Payactiv.

Kyle was a Great Customer Service Representative!!!⭐⭐⭐⭐⭐

Donald Milo is the first worker to actively and completely change the game for this company for me. He had the intelligence, knowledge and patience to see that my problems are being cater for. I’m grateful to him and I think he deserves a raise. Thank you Milo.

Complete lack of communication when changes to your EWA are made. These apps will also get you into trouble when relied on too heavily. Not worth it, and you can't transfer money off your Payactiv Card to an external bank account. Ultimately closed this account along with the bank card.

Brent T was very helpful and patient.

I hadn't had a PayActiv account in about 5 years, I was trying to reactivate my old account for my new employer but it wasn't working. I contacted support via email and support instructed me to call customer service. I did and Jared Lee is the service agent that assisted me. Jared was absolutely fabulous! He was very patient and stayed on the line with me to ensure that my new account was up and ready to go. So I had a great experience and my issue was resolved quickly and professionally. Thank you Jared Lee!

For a company whose office is in Nashville TN, NO ONE who answers calls sounds anything like some in Tennessee. The ones who answer don't listen.

I was finally able to resolve my issue. However, my experience with calls I received from Payactiv regarding verification, then calls to CSR resulted in very poor clarity and even when you stated it to the representative, the result was the same.

All representatives were nearly impossible to understand except the final one I reached, who resolved my issue.

Requests during calls to escalate my call to a United States based representative were ignored or denied, and I believer one person lied when I asked if she was based in the United States.

Because my issue was resolved, my rating goes from 1 to 2 stars. Payactiv needs to address their customer service. Cutting corners does not make customers happy when calling.

Thanks Jaredlee for your assistance today I really appreciate it.

Very helpful and resolved my issues quickly and very nice.