I needed 4 new all weather tyres. I usually buy the tyres and have them fitted at my local garage. However, this time I searched National tyres. With a discount price for my Goodyear tyres, I noticed... Voir plus
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This is my second time using payment assist and would recommend it highly if you are on a budget and need to spread the cost. They are so efficient and it only takes minutes to set up. Even myself who... Voir plus
I’ve used payment assist on a few occasions when I have needed too. A really way of paying for the service you have used. Would definitely recommend very easy to set up, many thanks a very satisfied c... Voir plus
Great experience setting up a payment plan for a tyre purchase! I needed 4 new tyres on my vehicle that had been sat unused, so booked my car in at my local National branch. The ability to use Payment... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
At Payment Assist, we believe looking after your car and staying safe on the road, shouldn't mean worrying about how you'll pay for it. Whether it's an unexpected repair, a service, new tyres or an MOT, we're here to help make essential vehicle maintenance more manageable. Since 2013, we've helped more than 1.5 million customers spread the cost of their garage bills with straightforward payment options designed to give people more choice and greater peace of mind. We work alongside thousands of trusted garages and dealerships across the UK, making it easy to arrange a payment plan at the point you need it most. Our application process is simple and transparent. We'll always explain your options clearly, so you can make the decision that's right for you. Trust is at the heart of everything we do. As an FCA-regulated finance provider, we're committed to treating every customer fairly, communicating honestly and supporting responsible lending. We know that needing vehicle repairs is rarely planned, which is why we focus on making the experience as straightforward and stress-free as possible. Every review on this page helps us learn, improve and celebrate the moments when we've made a real difference. If you've used Payment Assist, we'd love to hear about your experience. Your feedback helps future customers make informed decisions and helps us continue to raise the standard of service we provide. Thank you for placing your trust in Payment Assist.
Coordonnées de contact
Pera Business Park, Nottingham Road, LE13 0PB, Melton Mowbray, Royaume-Uni
- 01664503151
- admin@payment-assist.co.uk
- www.payment-assist.co.uk
4,8
Excellent
11 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Réponse de Payment Assist
Hi Hassan,
Thank you for your review. We're delighted to hear you received excellent service. Providing a straightforward and positive experience is exactly what we aim for, so it's fantastic to know we delivered on that for you.
We really appreciate you taking the time to share your feedback, and thank you for choosing Payment Assist.
Best wishes,
Payment Assist
Fantastic service was great full this…
Fantastic service was great full this service was available
13 juillet 2026
Avis spontané
Réponse de Payment Assist
Hi Andrew,
Thank you for your kind review.
We’re so pleased Payment Assist was there when you needed it. Knowing the service made a difference and helped you at the right time is exactly why we do what we do.
We really appreciate your feedback and hope to be there for you again should you ever need us in the future.
Best wishes,
Payment Assist
disgusting rude staff didnt even sort…
disgusting rude staff djdny even sort out key and charged 700 DO NOT USE!
7 juillet 2026
Avis spontané
Réponse de Payment Assist
Hi Jack,
We're sorry to read your review and that you're unhappy with your experience.
From the details you've shared, it appears your concerns relate to the service you received from the merchant rather than your finance agreement with Payment Assist. We have not received any contact from you regarding your finance agreement, so we haven't had the opportunity to investigate or assist with any concerns you may have.
We have since received confirmation from the merchant that your invoice has been amended and the outstanding balance reduced to reflect the work carried out.
If you have any questions or concerns regarding your Payment Assist agreement, please don't hesitate to contact our Customer Services team. We'll be happy to review your account and assist you further.
Best wishes
The Payment Assist Team
It was great help for me to fix my car…
It was great help for me to fix my car with an unexpected cost. Realy friendly team and flexybility . Thank you for your excellent service.
13 juillet 2026
Avis spontané
Réponse de Payment Assist
Hi Dhanuka,
Thank you for your lovely feedback.
We're delighted to hear that Payment Assist was able to help you get your car repaired when you were faced with an unexpected cost. We understand that these situations can happen at the most inconvenient times, so it's great to know the flexibility of the service helped make things more manageable.
It's also wonderful to hear your kind words about our team. Providing friendly and supportive service is something we really value, so your comments mean a lot.
Thank you for choosing Payment Assist and for taking the time to share your experience.
Best wishes,
Payment Assist
I haven’t got any comments
I haven’t got any comments, everything was easy and practical.
11 juillet 2026
Avis spontané
Réponse de Payment Assist
Hi Jairo,
Thank you for taking the time to share your feedback.
We're pleased to hear you found the Payment Assist process easy and practical. Making things simple and straightforward for our customers is exactly what we aim to provide.
We'd love to know if there was anything we could have done differently to make your experience a 5-star one. Feedback like yours helps us continue to improve and provide the best possible service.
Thank you again for choosing Payment Assist.
Best wishes,
Payment Assist
What's not to like
What's not to like, pay monthly for a small amount of interest, comes in handy sometimes 👍
10 juillet 2026
Avis spontané
Réponse de Payment Assist
Hi Graham,
Thank you for sharing your feedback.
We're pleased to hear you found Payment Assist a useful option when you need a little extra flexibility. Being able to spread the cost of essential expenses through manageable payments is exactly what the service is designed for.
It's great to know you've found it comes in handy when needed, and we appreciate you taking the time to share your experience with us.
Best wishes,
Payment Assist
Réponse de Payment Assist
Hi Sandra,
Thank you for sharing your feedback.
We're pleased to hear you found Payment Assist a helpful service and that setting everything up was quick and easy. Providing a straightforward experience for our customers, especially when they need support with unexpected costs, is exactly what we aim to deliver.
Thank you for taking the time to leave a review. We really appreciate your support.
Best wishes,
Payment Assist
Very quick service and website easy to…
Very quick service and website easy to use would definitely recommend
11 juillet 2026
Avis spontané
Réponse de Payment Assist
Hi Debbie,
Thank you for taking the time to leave a review.
It's great to hear you found the service quick and the website easy to use. We aim to make the Payment Assist journey as straightforward as possible, so it's fantastic to know everything worked well for you.
We're also delighted to hear you'd recommend us. Thank you for your support and for sharing your experience.
Best wishes,
Payment Assist
Such a great service got me out of…
Such a great service got me out of trouble the last couple times and easy to set up and good way of spreading the cost.
11 juillet 2026
Avis spontané
Réponse de Payment Assist
Hi there,
Thank you for taking the time to share such great feedback.
It's fantastic to hear that Payment Assist has been there to support you on more than one occasion and helped when you needed a little extra flexibility. We know unexpected car costs can come at difficult times, so being able to spread the cost in a manageable way can make a real difference.
We're also pleased to hear you found the setup process easy. Providing a simple and reliable service that customers can turn to when they need it is exactly what we aim to do.
Thank you for your continued support and for choosing Payment Assist.
Best wishes,
Payment Assist
Easy to open an account
10 juillet 2026
Avis spontané
Réponse de Payment Assist
Hi Alan,
Thank you for taking the time to leave a review.
We're pleased to hear you found opening your Payment Assist account easy. Keeping the process simple for our customers is something we work hard to achieve.
Thank you for sharing your experience, and we're glad we could help.
Best wishes,
Payment Assist
It was very easy to use
It was very easy to set up and I was able to spread the cost over 4 payments making it more affordable for me
10 juillet 2026
Avis spontané
Réponse de Payment Assist
Hi there,
Thank you for taking the time to share your experience.
We're really pleased to hear you found setting up Payment Assist easy and that spreading the cost over four payments helped make things more affordable for you.
Being able to provide customers with a simple way to manage unexpected expenses is exactly what the service was designed for, so it's great to know it made a difference when you needed it.
Thank you again for your feedback and for choosing Payment Assist.
Best wishes,
Payment Assist
Process was easy and worked as should
Process was easy and worked as should , would recommend
10 juillet 2026
Avis spontané
Réponse de Payment Assist
Hi Jimmy,
Thank you for your positive feedback.
It's great to hear you found the Payment Assist process easy and that everything worked as expected. Providing a straightforward service that customers can rely on is exactly what we aim to deliver.
We're also pleased to hear you would recommend us. Thank you for taking the time to share your experience and for choosing Payment Assist.
Best wishes,
Payment Assist
So easy to complete required forms
So easy to use, simply complete paperwok on the phone
10 juillet 2026
Avis spontané
Réponse de Payment Assist
Hi Andrew,
Thank you for taking the time to leave a review.
We're pleased to hear you found Payment Assist so easy to use and that completing the paperwork over the phone made the process simple and convenient.
Making the application process as straightforward as possible is really important to us, especially when customers are dealing with unexpected costs.
Thank you for sharing your experience and for choosing Payment Assist.
Best wishes,
Payment Assist
An excellent idea to help pay for work…
An excellent idea to help pay for work on the car - especially when I really didn’t expect there to be ANOTHER issue with my car.
Set up a tad long winded but I do “get it” would have been better if the assistant at the service desk had some idea what she was doing
10 juillet 2026
Avis spontané
Réponse de Payment Assist
Hi Patrica,
Thank you for taking the time to share your honest feedback.
We're really pleased to hear that Payment Assist was able to help when you were faced with another unexpected car repair issue. We understand that these costs can arrive at inconvenient times, so being able to spread the cost and make things a little more manageable is exactly what the service is designed for.
We appreciate your comments regarding the setup process and your experience at the service desk. Feedback like this is really valuable and helps us understand where we can continue to improve the customer journey.
We'd love to know if there was anything else we could have done differently to make your experience a 5-star one. Your feedback helps us keep improving the service we provide.
Thank you again for choosing Payment Assist and for sharing your experience with us.
Best wishes,
Payment Assist
Super helpful staff who assisted me…
Super helpful staff who assisted me through the process and advised me on the process. Discussed affordability which I thought was a valuable question and within minutes the plan was in place.
9 juillet 2026
Avis spontané
Réponse de Payment Assist
Hi Lainey,
Thank you for taking the time to share your experience.
It's wonderful to hear that our team were able to support you throughout the process and provide clear guidance when you needed it. Making sure customers understand their options and feel comfortable with their payment plan is an important part of the service we provide.
We're pleased the process was quick and straightforward, and that everything was arranged within minutes.
Thank you again for your kind feedback and for choosing Payment Assist.
Best wishes,
Payment Assist
…mr j cunningham
Great service explained everything in detail was treated with respect was very polite easy to understand very professional.
9 juillet 2026
Avis spontané
Réponse de Payment Assist
Hi Jeffery,
Thank you for sharing such lovely feedback.
It's great to hear that you received a professional and respectful service from our team. Taking the time to explain everything clearly and ensure customers understand their options is an important part of what we do, so we're pleased this was your experience.
We really appreciate your kind words and are glad we could make the process simple and easy to understand.
Best wishes,
Payment Assist
It was a great experience very…
It was a great experience very informative and communication was excellent.I can highly recommend this company
10 juillet 2026
Avis spontané
Réponse de Payment Assist
Hi Sue,
Thank you for taking the time to share your experience.
It's great to hear that Payment Assist provided the support you needed when faced with an expensive car repair bill. We understand that unexpected costs can be stressful, so it's great to know the simple application process and quick decision helped make things more manageable for you.
Being able to spread the cost of essential repairs is exactly what the service was designed for, and we're pleased we could provide some extra peace of mind when you needed it.
Thank you again for your feedback.
Best wishes,
Payment Assist
Excellent service
Payment Assist is a lifeline when dealing with expensive car repair bills.
The application process was simple and straightforward,and i received a decision in seconds.
It made managing unexpected costs much easier.
9 juillet 2026
Avis spontané
Réponse de Payment Assist
Hi there,
Thank you for sharing such fantastic feedback.
It's wonderful to hear that Payment Assist was there to support you when faced with an expensive car repair bill. We know unexpected costs can be stressful, so it's great to hear that the simple application process and quick decision helped make managing things much easier.
Providing customers with a straightforward way to spread the cost of essential repairs is exactly what the service was designed for, and we're delighted to know it made such a positive difference for you.
Thank you again for taking the time to share your experience.
Best wishes,
Payment Assist
Excellent service and affordable…
Excellent service and affordable repayment plan well done!
9 juillet 2026
Avis spontané
Réponse de Payment Assist
Hi Joanna,
Thank you for your positive feedback.
We're really pleased to hear you found the service excellent and that the repayment plan provided an affordable way to manage your costs. Giving customers the flexibility to spread payments in a way that works for them is exactly what Payment Assist is designed to do.
We appreciate you taking the time to share your experience and are grateful for your support.
Best wishes,
Payment Assist
Réponse de Payment Assist
Hi Villame,
Thank you for your kind feedback.
It's great to hear you had such a positive experience with Payment Assist. We really appreciate you taking the time to share your thoughts and are pleased we could provide a service that met your expectations.
Thank you for choosing Payment Assist.
Best wishes,
Payment Assist
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