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Payment Assist Avis 10 520

TrustScore 5 sur 5

4,8

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Although payment assistance is a good idea you require on line banking to set it up? Before proceeding with your purchase you should look at and seriously consider all the options open to you🤔 Op... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Such a brilliant way for a pensioner to spread the cost of unexpected expenses. I needed to have a new car battery fitted and was able to book it within a couple of days rather than wait for my next... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The first thing that I would say about payment-assist is that it is quite easy to get hold of them. They respond quickly to emails and there always seems to be someone at the end of the phone. I spo... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I did not know about Payment Assist until my Dentist mentioned it. I needed some very expensive dental work doing and was worried how I was going to pay for it. I was sent a link and then followed the... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Société financière non banquière
  2. Société de crédit et de prêt automobile

Écrit par l'entreprise

Payment Assist is a trusted UK-based finance provider helping drivers manage the cost of unexpected car repairs, servicing, MOTs, tyre replacements, and more. Since 2013, we have supported over 1.4 million customers with straightforward, interest-free payment plans that make essential vehicle maintenance more affordable. We work with thousands of garages, dealerships, and service centres across the UK to offer a Buy Now, Pay Later solution that puts drivers back on the road quickly, without the financial strain. With Payment Assist, customers can spread the cost of their bill over several months, often with no interest and no hidden fees. Whether it is a surprise repair or a routine service, we believe access to safe, roadworthy vehicles should never be delayed due to cost. Our quick and simple application process can be completed at your local garage, and most customers receive instant approval. As a fully integrated part of the UK automotive aftercare sector, we are proud to help drivers stay mobile, safe, and in control of their finances. Payment Assist makes it easier to say “yes” to the repairs you need, at the time you need them.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

11 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 98 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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Noté 1 sur 5 étoiles

Friends to scammers

Payment Assist continue to provide loans to unwitting customers of known scammers Servicing Stop. Short term interest free loans are unregulated (changes in July).
Utterly, unethical. Conister Bank and Payment assist you should be ashamed.

13 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Great service and very easy to use

I’ve had a really positive experience with Payment Assist. The team set this up for me and make it very easy to complete it!

Excellent service from start to finish — thank you to the whole team, and I’d happily use the service again.

12 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Walked in as a first time customer and…

Walked in as a first time customer and was able to get 4 new premium tyres for £312 and not only that but put them on a payment plan over 3 months with no credit check. Great customer service and the job was done promptly.

Will definitely be a returning customer for any issues I have with my car.

12 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Easy and quick to complete their…

Easy and quick to complete their approval form.
Take the pain out of cost of living rises and unforseen expenses.
Interest free is a. bonus

11 mai 2026
Avis spontané
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Réponse de Payment Assist

Hi Chris,

Thanks for the great feedback.

With the way living costs keep creeping up, it’s good to hear the service helped take some of that pressure away when an unexpected expense came along.

And we agree, the interest free option definitely helps make things a little easier.

Best wishes,
Payment Assist

Noté 5 sur 5 étoiles

I did not know about Payment Assist…

I did not know about Payment Assist until my Dentist mentioned it. I needed some very expensive dental work doing and was worried how I was going to pay for it. I was sent a link and then followed the step by step process to set up. I was very pleased how easy it was and was given an answer in minutes. I liked the fact you could choose how many months to pay over and was given an affordable amount to pay back each month. This made it a lot easier for me. I have just completed my last payment and I will definitely use Payment Assist again if I need to.

9 juin 2025
Avis spontané
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Réponse de Payment Assist

Hi Stephanie,

Thank you for sharing your experience in such detail.

Dental treatment can be a big unexpected cost, so it’s great to hear the process felt simple and gave you some reassurance at a stressful time. Having the flexibility to choose a repayment option that felt affordable is exactly what we aim for.

And congratulations on making your final payment as well. We’re really pleased the whole experience worked so well for you from start to finish.

Thanks again for the lovely feedback.

Best wishes,
Payment Assist

Noté 5 sur 5 étoiles

Lindsey

Lindsey who sorted everything out and kept me in the loop with everything was amazing from start to finish cannot believe how easy she was amazing lovely thankyou

12 mai 2026
Avis spontané
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Réponse de Payment Assist

Hi Susan,

This is lovely to read, thank you.

Lindsey will be so pleased to hear this. Keeping everything clear and making the process feel easy from start to finish is exactly the kind of support we want customers to receive.

We’ll make sure your kind words are passed on to her.

Best wishes,
Payment Assist

Noté 5 sur 5 étoiles

Great service payment so easy to use…

Great service payment so easy to use trustworthy site

11 mai 2026
Avis spontané
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Réponse de Payment Assist

Hi there,

Really glad you found everything easy to use and felt confident using the service.

Trust is a huge thing when it comes to payments, so that feedback means a lot to us.

Thanks for sharing this.

Best wishes,
Payment Assist

Noté 1 sur 5 étoiles

I set up a 4 month agreement to pay off…

I set up a 4 month agreement to pay off a bill. This has set up a direct debit for 4 months which was supposed to be December to March. It appears that they “forgot” and had a “glitch” and didn’t take payment from March or April and now have been lumbered with this £300 payment in the middle of May. To which, I had no email sent to me ( they said they did) and had a 1 day prior message which was on a Sunday - leaving me unable to contact them or discuss this. I agreed to a 4 month bill not a 3 month and then suddenly a random payment 2 months later. Nothing has been done to reassure me or resolve this at all?

Would not recommend this way of payment.

12 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Absolutely delighted with their…

Absolutely delighted with their service, got back to me quickly and dealt with my issue immediately.

12 mai 2026
Avis spontané
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Réponse de Payment Assist

Hi Neil,

That’s brilliant to hear.

Really glad the team were able to get back to you quickly and sort everything out without delay.

Thanks for the great feedback, we really appreciate it.

Best wishes,
Payment Assist

Noté 5 sur 5 étoiles

Excellent customer service

Excellent customer service, listened thoroughly and were very understanding and accommodating. Went out of her way to assist me. I can't remember her name, however the CSA I spoke to, is a credit to the company. Big plus being able to speak to a human being too!

6 avril 2026
Avis spontané
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Réponse de Payment Assist

Hi Jackie,

This was really lovely to read, thank you.

It’s great to hear the advisor took the time to properly listen and support you, especially in a way that felt understanding and accommodating. That personal touch really matters.

And we completely agree, sometimes being able to speak to a real person makes all the difference.

Thanks again for your kind words.

Best wishes,
Payment Assist

Noté 1 sur 5 étoiles

Absolutely useless customer service

Absolutely useless customer service careline. Not sure operates the email responses but I often had to repeat myself and spent a huge amount of time doing so.

Concept is okay, but I rate Klarna far better than Payment assist.

1 mai 2026
Avis spontané
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Réponse de Payment Assist

Hi Jonathon,

Thank you for your feedback. We’re sorry to hear that your experience with our customer service team has been frustrating.

To review your query fully, we requested supporting information as part of our standard process to ensure we could assess the matter thoroughly and fairly. We appreciate that this can sometimes feel repetitive, but it helps us reach the correct outcome.

We can confirm that we issued our final response to your complaint on 8 May. While we’re sorry you’re disappointed with the outcome, this matter has now been reviewed in full in line with our complaints process.

Thank you for taking the time to share your comments.

Best wishes
The Payment Assist Team

Noté 5 sur 5 étoiles

A company that listens.

The first thing that I would say about payment-assist is that it is quite easy to get hold of them. They respond quickly to emails and there always seems to be someone at the end of the phone. I spoke with three or four different members of their team at different times and they were all helpful and listened carefully to requests. I cannot fault the overall experience that I had with them and I cannot speak highly enough of them.

11 mai 2026
Avis spontané
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Réponse de Payment Assist

Hi Mr Trevorrow,

Thank you for such a thoughtful review.

Being easy to reach and taking the time to properly listen are both really important to us, so it’s fantastic to hear that came across in your experience with the team.

It’s also lovely to know every person you spoke with was helpful and supportive throughout. Feedback like this means a great deal to everyone here.

Thanks again for your kind words and recommendation.

Best wishes,
Payment Assist

Noté 5 sur 5 étoiles

Thanks so much for TORQUE WHEELS it's…

Thanks so much for TORQUE WHEELS it's best 👌 company have nice products friendly people and quality products quickly sorting finance am very likely it's best company so thanks so much for all staff 🤝🤝🤝👌

11 mai 2026
Avis spontané
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Réponse de Payment Assist

Hi Patrick,

Thank you for the great feedback.

It’s brilliant to hear you had such a positive experience with Torque Wheels.

We’re also really pleased they could help make arranging the finance with us quick and straightforward.

Best wishes,
Payment Assist

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