I needed 4 new all weather tyres. I usually buy the tyres and have them fitted at my local garage. However, this time I searched National tyres. With a discount price for my Goodyear tyres, I noticed... Voir plus
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Lisez les avis des autres
I’ve used payment assist on a few occasions when I have needed too. A really way of paying for the service you have used. Would definitely recommend very easy to set up, many thanks a very satisfied c... Voir plus
Great experience setting up a payment plan for a tyre purchase! I needed 4 new tyres on my vehicle that had been sat unused, so booked my car in at my local National branch. The ability to use Payment... Voir plus
L'entreprise a répondu
Simple application and immediate answer. Pity the service centre wasn’t as efficient. Service Stop was a wrong choice as their work was shonky at the least. I would suggest maybe you don’t pay them u... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Payment Assist, we believe looking after your car and staying safe on the road, shouldn't mean worrying about how you'll pay for it. Whether it's an unexpected repair, a service, new tyres or an MOT, we're here to help make essential vehicle maintenance more manageable. Since 2013, we've helped more than 1.5 million customers spread the cost of their garage bills with straightforward payment options designed to give people more choice and greater peace of mind. We work alongside thousands of trusted garages and dealerships across the UK, making it easy to arrange a payment plan at the point you need it most. Our application process is simple and transparent. We'll always explain your options clearly, so you can make the decision that's right for you. Trust is at the heart of everything we do. As an FCA-regulated finance provider, we're committed to treating every customer fairly, communicating honestly and supporting responsible lending. We know that needing vehicle repairs is rarely planned, which is why we focus on making the experience as straightforward and stress-free as possible. Every review on this page helps us learn, improve and celebrate the moments when we've made a real difference. If you've used Payment Assist, we'd love to hear about your experience. Your feedback helps future customers make informed decisions and helps us continue to raise the standard of service we provide. Thank you for placing your trust in Payment Assist.
Coordonnées de contact
Pera Business Park, Nottingham Road, LE13 0PB, Melton Mowbray, Royaume-Uni
- 01664503151
- admin@payment-assist.co.uk
- www.payment-assist.co.uk
4,8
Excellent
11 k avis
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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Réponse de Payment Assist
Hi Erhonmosele,
Thank you for your fantastic review.
We're delighted to hear you think so highly of Payment Assist. Providing a simple, reliable platform that makes spreading the cost as straightforward as possible is exactly what we aim to do.
We really appreciate you taking the time to share your feedback. Thank you for choosing Payment Assist.
Best wishes,
Payment Assist
Pleasant and helpful thank you so much.
4 août 2026
Avis spontané
Réponse de Payment Assist
Hi Mary,
Thank you for your kind review.
We're so pleased to hear you found our team pleasant and helpful throughout your experience. Providing friendly, supportive customer service is something we take great pride in, so it's wonderful to know we've made such a positive impression.
We really appreciate you taking the time to share your feedback. Thank you for choosing Payment Assist.
Best wishes,
Payment Assist
Very happy with my experience
Very happy with my experience, was so quick easy and stress free. Will definitely use again if needed!!
4 août 2026
Avis spontané
Réponse de Payment Assist
Hi Tara,
What a wonderful review, thank you.
We're delighted to hear you found the whole experience quick, easy and stress-free. Making the process as straightforward as possible when customers are faced with unexpected costs is exactly what we aim to do.
It's also fantastic to know you'd use Payment Assist again if you ever needed to. Thank you for your kind words and for taking the time to share your experience.
Best wishes,
Payment Assist
This is the 3rd time I’ve used this…
This is the 3rd time I’ve used this plan. It’s easy to set up and I’ve never had any trouble with them.
Thank you
4 août 2026
Avis spontané
Réponse de Payment Assist
Hi Rosalind,
We're delighted to hear you've now used Payment Assist for the third time and that each experience has been easy to set up and completely trouble-free.
That's exactly the reliable, straightforward service we aim to provide every time.
Thank you for your continued support and for taking the time to leave such a lovely review. It really does mean a lot to the whole team.
Best wishes,
Payment Assist
Réponse de Payment Assist
Hi Michael,
What a lovely review, thank you.
We're delighted to hear you received excellent service and found the system so easy to use. Providing a straightforward experience from start to finish is exactly what we aim to deliver, so it's fantastic to know everything worked so well for you.
We really appreciate you taking the time to share your feedback. Thank you for choosing Payment Assist.
Best wishes,
Payment Assist
Réponse de Payment Assist
Hi there,
We're pleased to hear you found the whole process so quick, simple and completely hassle-free. We know that dealing with unexpected costs can be stressful, so making the application as easy as possible is exactly what we aim to do.
Thank you for taking the time to leave such a positive review. We're delighted Payment Assist was able to help.
Best wishes,
Payment Assist
Great ,my experience was fantastic…
Great ,my experience was fantastic indeed they meant their name the really assist 199%
3 août 2026
Avis spontané
Réponse de Payment Assist
Hi Benhilda,
It's wonderful to hear that Payment Assist made such a positive impression.
Knowing we've been able to provide the help and support you needed is exactly what the service was designed for, so it's fantastic to hear you felt we truly lived up to our name.
Thank you for your kind words and for taking the time to leave such a fantastic review. We really appreciate your support.
Best wishes,
Payment Assist
Réponse de Payment Assist
Hi Kevin,
Thank you for your kind review.
We're delighted to hear you found Payment Assist quick and easy to use. Making the application process as straightforward as possible is exactly what we aim to deliver, so it's great to know you had such a positive experience.
We really appreciate you taking the time to share your feedback. Thank you for choosing Payment Assist.
Best wishes,
Payment Assist
It was really helpful
It was really helpful, considering I didn’t have to pay the full amount at once. That really helped me a lot, and it was quick to fill out; the decision was quick, too. All I paid was the first amount only which was approximately £58 instead of paying about £400 at once. Thanks for helping someone like me, much appreciated👍
27 juillet 2026
Avis spontané
Réponse de Payment Assist
Hi James,
What a wonderful review, thank you.
It is great to hear Payment Assist was able to help by allowing you to spread the cost, rather than having to pay the full amount all at once. We know unexpected bills can put a real strain on finances, so it's fantastic to know the service made such a positive difference for you.
Thank you for taking the time to share your experience and for your kind words. We're really pleased we could help when you needed us.
Best wishes,
Payment Assist
It was easy to fill out the forms and…
It was easy to fill out the forms and the company was quick in their decision so made the experience simple looking forward to being a customer of this company. They were there to help when I needed it. Would recommend
3 août 2026
Avis spontané
Réponse de Payment Assist
Hi Jennifer,
Thank you for taking the time to leave such positive feedback.
It's great to hear you found the application easy to complete, received a quick decision and that the whole experience was simple from start to finish. It's also wonderful to know you felt we were there to help when you needed it and that you'd recommend Payment Assist to others.
As you've rated us 4 stars, we'd love to know if there was anything we could have done differently to earn that fifth star. Feedback like yours helps us continue to improve and provide the best possible experience for our customers.
Best wishes,
Payment Assist
"Help when needed!"
I have been pleasantly surprised to find how simple and straightforward the application process is, and can recommend it to anybody, requiring help when facing large repair costs.
2 août 2026
Avis spontané
Réponse de Payment Assist
Hi Kevan,
We're so pleased to hear you were pleasantly surprised by how simple the application process was.
Making it easy for customers to access interest-free payments when faced with unexpected repair costs is exactly what Payment Assist was designed for, so it's fantastic to know the service met your expectations.
Thank you for your recommendation and for taking the time to leave such a wonderful review. We really appreciate your support.
Best wishes,
Payment Assist
great service so easy to apply just…
great service so easy to apply just fill in a few details and decision arrives instantly so pleased with this company as i would not have been able to make my purchase without them i would highly recommend
3 août 2026
Avis spontané
Réponse de Payment Assist
Hi Valerie,
What a fantastic review, thank you.
We're delighted to hear you found the application so quick and straightforward, with an instant decision after entering just a few details.
Knowing that Payment Assist made it possible for you to go ahead with your purchase is exactly why the service exists. Thank you for your recommendation and for taking the time to share your experience. Your kind words mean a great deal to the whole team.
Best wishes,
Payment Assist
Very easy and fast to use been a…
Very easy and fast to use been a fantastic help to pay a bill which would be a struggle to pay
3 août 2026
Avis spontané
Réponse de Payment Assist
Hi Margaret,
It's wonderful to hear Payment Assist was able to help when you needed it most.
We know unexpected bills can put a real strain on finances, so being able to spread the cost into manageable payments is exactly what the service was designed for.
We're delighted you found the process quick and easy to use, and that it helped take some of the pressure away. Thank you for taking the time to leave such a wonderful review.
Best wishes,
Payment Assist
Everything was very quick and easy to…
Everything was very quick and easy to understand
3 août 2026
Avis spontané
Réponse de Payment Assist
Hi Steph,
What a brilliant review, thank you.
We're so pleased to hear you found the whole process quick and easy to understand. We work hard to make Payment Assist as straightforward as possible, so it's great to know everything was clear from start to finish.
Thank you for your kind words and for taking the time to leave such a positive review. We really appreciate your feedback.
Best wishes,
Payment Assist
£669 for nothing
£669 for nothing. So many exemptions it was a total waste of money. I felt I was pushed into taking it. So be careful anyone else being offered this. They do not give you time to read the small print. They want you to take it out there and then
5 août 2025
Avis spontané
Réponse de Payment Assist
Hi Carol,
Thank you for taking the time to share your feedback.
From your review it appears your concerns relate to the vehicle warranty that was purchased, rather than the finance agreement provided by Payment Assist.
Payment Assist does not sell, administer or make decisions regarding vehicle warranty products. Our role is solely to provide the finance facility that enables customers to spread the cost of eligible purchases. We are not involved in explaining the warranty cover, its terms and conditions, or handling warranty claims.
We appreciate that you feel the warranty did not meet your expectations, but this review does not reflect the service provided by Payment Assist. If you believe you were not given sufficient time to consider the warranty or that it was misrepresented at the point of sale by the merchant, we would encourage you to raise this directly with the warranty provider or the supplying dealership, as they are best placed to investigate your concerns.
If there is anything relating to your Payment Assist finance agreement that we can assist with, please don't hesitate to contact our Customer Support team.
Thanks
Payment Assist
Made payment a lot easier.
Made payment a lot easier.
Was really helpful for me at the time.
I cannot really fault the service.
4 mai 2026
Avis spontané
Réponse de Payment Assist
Hi Duane,
What a lovely review, thank you.
We're delighted to hear Payment Assist made things easier for you when you needed it most. Helping customers spread the cost of unexpected bills and making payments more manageable is exactly what the service was designed for, so it's wonderful to know it made such a positive difference.
It's especially rewarding to hear you couldn't fault the service. Thank you for taking the time to share your experience and for your kind words.
Best wishes,
Payment Assist
Payment and assist was easy to navigate…
Payment and assist was easy to navigate and very quick to complete. Very good all round.
1 août 2026
Avis spontané
Réponse de Payment Assist
Hi Jeremy,
We're pleased to hear you found Payment Assist easy to navigate and quick to complete.
Making the application process as simple and straightforward as possible is exactly what we aim to do, so it's great to know you had such a positive experience from start to finish.
Thank you for taking the time to leave such a lovely review. We really appreciate your feedback and are delighted everything worked so well for you.
Best wishes,
Payment Assist
Nothing much to say other than
Nothing much to say other than. Thank god this company exists. Big car bill came in for work and would have emptied my bank account but the company uses this one and saved me alot. Extremely simple to set up and yeah fantastic.
1 août 2026
Avis spontané
Réponse de Payment Assist
Hi David,
Reading reviews like yours reminds us exactly why Payment Assist exists.
We're delighted to hear that we were able to help when you faced a large, unexpected repair bill and that spreading the cost meant you didn't have to empty your bank account all at once.
It's also fantastic to know you found the application extremely simple to set up. Thank you for your kind words and for taking the time to share your experience. We're really pleased we could help when you needed us most.
Best wishes,
Payment Assist
I took advantage of paying in 4 payments
I took advantage of the split into 4 payments at my m o t station
Had a interim service with the m o t
51 a month for 4 months
Great service thanks very much
6 avril 2026
Avis spontané
Réponse de Payment Assist
Hi Elizabeth,
We're delighted to hear Payment Assist helped you spread the cost of your MOT and interim service into four manageable, interest-free payments.
Being able to make essential vehicle maintenance more affordable is exactly what the service was designed for, so it's fantastic to know it worked so well for you.
Thank you for your kind words and for taking the time to leave such a lovely review. We're really pleased we could help.
Best wishes,
Payment Assist
I would not recommend Payment Assist
I would not recommend Payment Assist. I took out a loan to pay for an Access to HE course at Oxbridge College, but the college went bankrupt before I even started. I never received the course, yet I still had to repay the full loan. Because Payment Assist is based in the Isle of Man, I couldn’t get help from the English Financial Ombudsman, and the loan wasn’t covered by purchase protection. In my experience, customers are not properly protected if something goes wrong.
2 août 2025
Avis spontané
Réponse de Payment Assist
Hi Izabela,
Thank you for taking the time to leave your review. We're sorry to hear about your experience.
Thank you for providing your contact details, which have allowed us to review your account.
Having reviewed your agreement, I can see that we spoke with you in October 2025 regarding this matter. At that time, we advised that, following the merchant entering administration, you would need to submit a Proof of Debt form to the appointed administrators in order to register as a creditor and seek to recover any eligible funds.
Unfortunately, Payment Assist has no control over the merchant entering administration or the administration process itself. As the funds for your agreement had already been paid to the merchant, we were unable to issue a refund.
We also appreciate your comments regarding customer protection. Due to the type and term of the agreement you entered into, your loan was not covered by Section 75 of the Consumer Credit Act.
We understand this was a frustrating situation and appreciate it was not the outcome you were hoping for. However, we hope this helps to explain why we were unable to refund your agreement.
Kind regards,
The Payment Assist Team
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