Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

When the shoes arrived I thought they would come in a normal box but when I opened the package the box was beautifully designed and when you open the box the shoes are outstanding and is built from a... Voir plus

Noté 1 sur 5 étoiles

Payntr stock issues are well known but even when buying a supposedly in-stock item nothing turned up. Weeks went by with no update. After multiple chase emails finally got a reply explaining that my s... Voir plus

Noté 2 sur 5 étoiles

Item was not dispatched until 10 working days (12 total) after purchase. Even when the website states it takes 2-4 working days for dispatch. Payntr do not reply to the only POC on their website info@... Voir plus

Noté 5 sur 5 étoiles

Replacement bowling spikes Purchased a pair of bowling spikes at the start of season in April, by August unfortunately the sole on left boot was coming loose. I emailed support with photo evidence... Voir plus

À propos de l'entreprise

  1. Magasin d'articles de cricket

Informations provenant de diverses sources externes

Payntr are an independent UK cricket brand specialising in professional and innovative game changing cricket products.


Coordonnées de contact

3,5

Moyen

TrustScore 3.5 sur 5

194 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,5

Tous les avis

(194)

37 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

Great products

Great products, but disappointed with Customer Service as i have been trying for a week to return one product and no reply to direct email or contact form on website.
Have since ordered product again with additional products as needed it replacing quickly but also need to return one of those.
No customer service number to follow this up

19 août 2020
Avis spontané
Noté 4 sur 5 étoiles

Great spikes, customer service poor

Ordered spikes and socks - spikes arrived and some socks missing from order.
Mailed 3 times and got no response, eventually used a letter and got a great response and follow up to resolve.Its not easy to contact Payntr apart from the email provided.
They are great products (spikes, socks) but customer services follow up lets it down.

14 août 2020
Avis spontané
Noté 5 sur 5 étoiles

Boot Replacement

Had a problem with my cricket boots that didn’t manage to last 2 seasons. Emailed Payntr and got a response within an hour. Free replacement offered the next day. Very good customer service

11 août 2020
Avis spontané
Noté 1 sur 5 étoiles

Great product. Poor service

I purchased a pair of spikes last year and they are great. So I thought I would purchase a pair of pimples.
I received my order very quick. Trouble is it’s another pair of spikes and not pimples as ordered.
I have now sent 3 emails and a Facebook Messenger Message but have had no reply now for 4 days. Can someone please check their emails at Payntr and reply so I can arrange for an exchange?

24 juillet 2020
Avis spontané
Logo de PAYNTR ™

Réponse de PAYNTR ™

Hi Richard,

I am sorry for your experience, the team is very busy at present.

You should have received an auto message on social media to email info@payntr.com

We have come back to you today to resolve your query and if you have any further questions please email info@payntr.com

Thanks

Noté 5 sur 5 étoiles

Excellent company to deal with and…

Excellent company to deal with and superb products. I ordered 2 pairs of boots (different sizes for different people) and one pair was slightly too small. I emailed to find out the best way of returning and getting a larger size and the response was very quick. The suggestion was to send both pairs back as the new size was a different price and order 2 new pairs. Pay for these and get a refund. All worked really well and returning was a very simple task and FOC.

23 juillet 2020
Avis spontané
Logo de PAYNTR ™

Réponse de PAYNTR ™

Thank you for the kind feedback. Thanks Team PAYNTR

Noté 1 sur 5 étoiles

After hearing lots of positivity and a…

After hearing lots of positivity and a high recommendation about the quality of product I should have received, they are now 6 days past the date of delivery and I’ve now played 3 games without any footwear. I’ve sent a message through the website and now a direct email due to not get any response. I’m hoping they rectify the problem soon and I can hopefully leave a very different review

22 juillet 2020
Avis spontané
Logo de PAYNTR ™

Réponse de PAYNTR ™

We have sorted your issue today and apologise for this, it has been an extremely busy time in recent weeks for us, but we hope everything is sorted now. Thanks Team PAYNTR

Noté 1 sur 5 étoiles

16 days since payntr have received my…

16 days since payntr have received my shoes back and after several emails I have no reply and no replacement shoes been sent out!!!

15 juillet 2020
Avis spontané
Logo de PAYNTR ™

Réponse de PAYNTR ™

We are sorry to hear of your bad experience, but as discussed in our email exchanges we have now sorted your problem

Thanks Team PAYNTR

Noté 1 sur 5 étoiles

Ordered 2 pair of Cricket boots

Ordered 2 pair of Cricket boots, 1 pair arrived after 3 weeks and 3 ignored emails, still waiting for 2nd pair and they just ignore my emails.Don't touch with a barge pole.

29 juin 2020
Avis spontané
Logo de PAYNTR ™

Réponse de PAYNTR ™

Hi Eric,
Unfortunately we have no record of any emails from you.
Can you please email info@payntr.com and we will sort out your order ASAP.
Thanks

Noté 5 sur 5 étoiles

Excellent

Quick delivery. Product quality is excellent and fits nicely.

3 janvier 2020
Avis spontané
Noté 1 sur 5 étoiles

I’ve been waiting a month for my…

I’ve been waiting a month for my purchase from this website and they keep ignoring my emails about where my parcel is, the shipping is no good as they seem to have no idea where it is and the company is no help either. If your purchasing something from this website and u live in Australia look around Australia first cause u might not get your parcel.

4 novembre 2019
Avis spontané
Logo de PAYNTR ™

Réponse de PAYNTR ™

Hi Mitchell.

Thank you for you review.

We have been trying to sort this issue for you for the last 2 weeks.

You have seen the Courier transcript and seen that these were dispatched on time and any issue thereafter is down to the courier.

We will continue to support you as best we can.

Thanks

Team PAYNTR.

Noté 5 sur 5 étoiles

Great service and fast delivery

Great service and fast delivery, would recommend

5 septembre 2019
Avis spontané
Logo de PAYNTR ™

Réponse de PAYNTR ™

Hi Zac,

Thank you for your email and taking the time to reply.

Thanks

Josh

Noté 5 sur 5 étoiles

Top quaility through out first time…

Top quaility through out first time wearing on Saturday league game and despite the duck the most comfortable I've ever worn in over 2t years of playing

3 septembre 2019
Avis spontané
Logo de PAYNTR ™

Réponse de PAYNTR ™

Hi Mark,

Thank you for taking the time to review.

Glad to hear you are enjoying the shoes!!

Hopefully some runs to come.

Thanks

Josh

Noté 4 sur 5 étoiles

Best for the cricket

Awesome look and lightweight but the size is not perfect. Somehow it is still feel tight after using for a month. Recommendation: take one size bigger than of your normal size.

23 août 2019
Avis spontané
Logo de PAYNTR ™

Réponse de PAYNTR ™

Hi Harshit,

Thank you for taking the time to review.

We have a free returns policy so customers have the option to return shoes if they do not fit etc.

Many Thanks

Josh

Noté 3 sur 5 étoiles

Second time lucky

This Is the 2nd pair.
The first one I had lasted 3 games. It had started to crack from sides after 1st game and was unwearable after 3 games.. but i thought I'll give it another go as they were on sale. So basically I paid double the price. The one I have now hasn't cracked yet after 3 games so I'm guessing it will last me the rest of the season..

22 août 2019
Avis spontané
Logo de PAYNTR ™

Réponse de PAYNTR ™

Hi Faisal,

Thank you for your review,

Glad we could get your issue sorted quickly.

Many Thanks

Josh

Noté 5 sur 5 étoiles

Brilliant service

Brilliant service. Great communication. Will continue to use Payntr

21 août 2019
Avis spontané
Logo de PAYNTR ™

Réponse de PAYNTR ™

Hi Jonny,

Thank you for taking the time to review.

Glad you enjoyed the service.

Many Thanks

Josh

Noté 5 sur 5 étoiles

Payntr Cricket is the best

Payntr Cricket is the best , they customer service the quality I mean everything is outstanding.

16 août 2019
Avis spontané
Logo de PAYNTR ™

Réponse de PAYNTR ™

Hi Saeed,

Thank you for taking the time to reply.

Glad we could be of assistance.

Many Thanks

Josh

Noté 5 sur 5 étoiles

Fantastic service

Fantastic service, fast delivery and a great product.

14 août 2019
Avis spontané
Logo de PAYNTR ™

Réponse de PAYNTR ™

Hi Stephen,

Thank you for taking the time to review.

Glad you enjoyed the service.

Thanks

Josh

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