I have been dealing with Elaine Gilray from the sales team over the last week or so and I cannot praise her enough! Elaine went over and above to assist me getting our business on boarded including... Voir plus
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Lisez les avis des autres
PayZone as a company is probably 10 years behind every other banking system and merchant surfaces the customer services. I would only rate 5 out of 10 when you’ve got a problem with them I would give... Voir plus
I had to close an account after changing jobs, the lady I dealt with Jo, was extremely professional, friendly and efficient. She made the process so easy and even generated 6 months worth of transacti... Voir plus
From the initial call, I felt valued as a customer. They managed to squeeze me into their busy schedule, which I really appreciated. The technician who arrived was not only on time but also incredi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Payzone
Écrit par l'entreprise
For over 30 years, Payzone has provided bill payment services to independent retailers, multiples and symbol groups across the UK. In October 2018, our business model changed and all card payment related services are now dealt with by an independent company called takepayments. You can leave a review for them here: https://uk.trustpilot.com/review/www.takepayments.com.
We specialise in providing bill payment solutions, making it easier for your customers to pay utility bills, council tax, top-up their mobile phone and so much more. At a cost of only 99p* per week, our bill payment service is an affordable option for retailers who are looking to improve their store. We care about our customers and it’s our mission to provide fantastic customer service at every interaction.*Plus VAT, T&Cs apply.
Payzone
Écrit par l'entreprise
- Drive Additional Footfall
- New services mean new faces and an increase in revenue. Get more people visiting and buying from your store when you install a Payzone device.
- Earn Commission on Services
- With consumer-facing services, you can earn commission on every transaction made through your new Payzone device. l the commission you earn is sent straight to your bank account at the end of each week.
- Support the Community
- Become a focal point within your local community by offering convenient and flexible services to your customers.
- Intuitive Touch Screen Interface
- Welcome Payzone bill payment services into your store. Our touch screen Payzone device is fast, reliable and easy to use You will be presented with a newsfeed of all available products and services on the screen and you’ll be able to process any transaction in just a few taps and view them in real-time.
Free Training & Installation
And Free Promotion!
Benefit from free installation and training when you choose to feature a Payzone device in your store. We’ll send out an engineer who will come and fit your device, show you how to use the machine and install your free external and internal signage. Then you’re ready to offer more services to your customers!
Coordonnées de contact
Unit 4 Triangle Court, Cheshire Business Park, CW9 7YL, Lostock Gralam, Royaume-Uni
- 01606 566 566
- Trustpilot@PZBP.co.uk
- www.payzone.co.uk
4,3
Excellent
8 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Do not became partner of Payzone-Royal Mail
I have a convenience store and just started doing drop and collect services for customers. I was given a FIR number and collection times for Royal Mail by Payzone.however it doesn’t work but the worst when I call payzone they insist it works and pass it to royal mail. And royal mail says the number doesn’t work. So we end up receiving lots of parcels from customers in store and no collection by royal mail. Customer service rubbish!!! You call and one person pass it to another person and nothing sorted! If u have a convenience store and thinking about became part of payzone post office partner never do it!!!!!!
23 janvier 2025
Avis spontané
Réponse de Payzone
We understand your frustration with the drop and collect service. It's important for us to know about these issues so we can work to improve our services. We appreciate you bringing this to our attention.
Simon - Customer Care Team
They are very very helpful
Fantastic very helpful all the way and honest
17 janvier 2025
Avis spontané
Réponse de Payzone
We appreciate your kind words and are glad to hear you found our service helpful and honest.
Simon - Customer Care Team
Natalie Whitehead in credit control
Natalie Whitehead in credit control
Thank you very much for your prompt help earlier on
Email received with all transactions I required whilst on the call
Thank you
15 janvier 2025
Avis spontané
Réponse de Payzone
We're so pleased to hear that you received the prompt assistance you needed and that the email containing all the necessary transaction details arrived as expected. We truly appreciate you taking the time to share your positive feedback. Your satisfaction is very important to us, and we're delighted that we could help resolve your query efficiently. We value your business and hope to continue providing you with excellent service in the future. Thank you again for your kind words. We strive to make every interaction a positive one.
Simon - Customer Care
Chris Sturgess was amazing and guided…
Chris Sturgess was amazing and guided me efficiently. Thanks Chris! You were amazing. He was very polite , friendly and professional.
14 janvier 2025
Avis spontané
Réponse de Payzone
We're thrilled to hear about your wonderful experience! It's fantastic that you found the guidance you needed and that our team member was so helpful. We appreciate you taking the time to share your positive feedback; it means a great deal to us. We'll certainly share your comments with the team. We strive to provide excellent service, and your review confirms we're on the right track. Thank you again for your kind words!
Simon - Customer Care Team
The lady was very polite
The lady was very polite, professional, friendly and efficient. Couldn't have been easier. Excellent experience, Aussie fella drop off parcel for RM collection
10 janvier 2025
Avis spontané
Réponse de Payzone
We appreciate you taking the time to share your feedback. It's wonderful to hear that our team member provided such excellent and efficient service, making the process so easy for you. We're delighted to know your parcel drop-off went smoothly. We strive to provide a seamless experience for all our customers, and your comments are a great encouragement to us. Thank you again for your kind words. We hope to see you again soon!
Simon - Customer Care
Very friendly and helpful
Very friendly and helpful, fixed the problem immediately 😁
8 janvier 2025
Avis spontané
Réponse de Payzone
We appreciate your kind words and are glad to hear that you had a positive experience. We strive to provide excellent customer service and are happy to hear that our team was able to assist you.
Simon - Customer Care Team
Great customer service very helpful and…
Great customer service very helpful and friendly
7 janvier 2025
Avis spontané
Réponse de Payzone
We appreciate your kind words. It's wonderful to hear that you had a positive experience with our customer service team. We strive to provide exceptional service to all our customers.
Simon - Customer Care Team
It's very easy to go to and the staff are very friendly and helpful and caring and cande and helpful two
The staff are very friendly and helpful and caring and understand
3 janvier 2025
Avis spontané
Réponse de Payzone
We're so glad to hear you had a positive experience with our staff. We strive to provide excellent customer service, and it's wonderful to know that our team met your expectations.
Simon - Customer Care Team
Help from yours side
27 décembre 2024
Avis spontané
Réponse de Payzone
We value your feedback
Simon - Customer Care Team
It's so easy to use
26 décembre 2024
Avis spontané
Réponse de Payzone
We're thrilled to hear you find our product easy to use. Your feedback means a lot to us.
Simon - Customer Care Team
The treatment from the stuff is really…
The treatment from the stuff is really good
26 décembre 2024
Avis spontané
Réponse de Payzone
We're delighted to hear you had a positive experience with our staff. Their dedication to providing excellent service is something we strive for.
Simon - Customer Care Team
Very impressed with the service
21 décembre 2024
Avis spontané
Réponse de Payzone
We're so glad to hear you were impressed with our service. We strive to provide excellent customer experiences, and your feedback means a lot to us.
Simon - Customer Care Team
Shocking customer service at 3 outlets…
Shocking customer service at 3 outlets I visited,the staff just did not want to know 😡
19 décembre 2024
Avis spontané
Réponse de Payzone
We are sorry to hear about your experience. We value customer service and will investigate this matter further.
Simon - Customer Care Team
Réponse de Payzone
We appreciate your kind words. We strive to provide excellent customer service and are glad you found our team friendly and helpful.
Simon - Customer Care Team
Réponse de Payzone
We appreciate your kind words and are glad to hear you had a positive experience.
Simon - Customer Care Team
Réponse de Payzone
We understand your frustration with the code not working. We value your feedback and will investigate this issue to ensure it is resolved.
Simon - Customer Care Team
Réponse de Payzone
We're so glad to hear you had a positive experience. We appreciate your kind words about our service.
Simon - Customer Care Team
From the initial call
From the initial call, I felt valued as a customer. They managed to squeeze me into their busy schedule, which I really appreciated. The technician who arrived was not only on time but also incredibly professional and knowledgeable.
He conducted a thorough inspection and cleaning of my chimney. I loved how he took the time to explain each step of the process and provided insightful tips for maintenance. The best part? There was no mess left behind! He made sure everything was cleaned up and left my home looking perfect. Their pricing was fair, and the quality of service was outstanding.
12 janvier 2024
Avis spontané
Réponse de Payzone
We truly appreciate you taking the time to share your positive experience. It's wonderful to hear that you felt valued from the initial call and that we were able to accommodate your schedule. We strive to provide exceptional customer service, and we're thrilled that the technician exceeded your expectations with their professionalism, knowledge, and attention to detail. We're glad that you were impressed with the thoroughness of the inspection and cleaning, and that the technician took the time to explain the process and offer helpful maintenance tips. We're also delighted that the technician left your premises clean and tidy. We're committed to delivering high-quality service at fair prices, and we're so happy to hear that you were satisfied with both. Thank you again for your kind words and for choosing us.
Simon - Customer Care Team
Service with a smile
Easily accessible. Very convenient. Staff always polite and friendly and courteous
2 décembre 2024
Avis spontané
Réponse de Payzone
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide a convenient and welcoming environment for our customers, and your feedback reinforces our commitment to excellent service.
Simon - Customer Care Team
Colin gomes was here at my store great…
Colin gomes was here at my store great person we have joined the drop and collect service
15 novembre 2024
Avis spontané
Réponse de Payzone
We're thrilled to hear you had a positive experience with Colin! We strive to provide excellent customer service and appreciate your kind words. We're glad you've joined our drop and collect service.
Simon - Customer Care Team
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