I don't think this business is trading anymore, zero stock on the website and zero response via email. Hugely frustrating when you pay a lot of money for what should be a life time product, and unable... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We were unsure whether the rack would be suitable for tow ball, sent email to Pendle 30 minutes later phone call answered all our queries. Delivery arrived early next day full fitting instructions in... Voir plus
L'entreprise a répondu
Bought different version of Pendle bike rack as we have electric bikes as well now-great design-only thing I would like is some sort of protective rubber underneath rack on the corners so paint doesn’... Voir plus
Absolutely superb. Quick despatch and delivery, easy assembly, strong and solid components and an extremely well designed bike rack. Mounts on the two bar superbly, is easily adjustable and stabl... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We pride ourselves on the values in which the business has been built upon. Those values are Strong - Simple - Safe. For decades we have designed and built robust bike racks, trailers, accessories and spares, designed to go anywhere in the world. Our bike racks give you peace of mind and allow you to rest easy knowing no matter where you go Pendle is along for the ride.
Coordonnées de contact
Pendle Industrial Estate, BB9 0LD, Nelson, Royaume-Uni
- 0333 015 5575
- help@pbr.co.uk
- www.pbr.co.uk
3,8
Bien
292 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Goose neck conversion…
I have had a 4 bike rack for years and needed to convert a goose neck towball to take it. Fitted well but don't underestimate the torque required to grip the ball.
11 juillet 2023
Fast delivery good communication
25 juin 2023
Prompt delivery (in 2 days)
Prompt delivery (in 2 days). The products (vertical posts for bike rack) are high quality, well finished and ideal for the purpose. They fit securely onto a rack I bought in 1992.
18 juin 2023
Great product well engineered
Great product well engineered - Though it would have had 5 stars if the extension bars did not have so much travel in them.
29 mai 2023
Next day delivery of the pins for my…
Next day delivery of the pins for my bike rack...excellent service. Also very helpful person on the phone.
12 juin 2023
Great service.
25 mai 2023
Not had a good experience with the 4 bike rack - wouldn’t recommend
Bought a 4 bike rack, one of the welds in the outmost upright failed after maybe 10 uses but pendle replaced straight away. Bolts that have been tightened to required level keep coming loose. One has now gone. Rack has a clear bend in middle. You can’t put a mountain bike on the inmost rack on a van as it smashes into the back of the van so it isn’t a 4 mountain bike rack on a van. Oh and rack is really heavy but that was made clear.
On the plus side, no need for bike ‘Jenga’ bikes go on easily.
4 juin 2023
Réponse de Pendle Bike Racks
Hi there - we're so sorry to read your review, which clearly has been posted from a position of frustration. It is a shame you have posted this before we were able to complete our email correspondence, but we do welcome all feedback!
For the benefit of other readers, here is the PBR reply to this issue:
1) The vertical support we replaced FOC did not suffer a weld fail but rather a material failure potentially caused by misuse or excessive bouncing.
2) Nyloc nuts cannot be stripped without serious misuse. Again, potential excessive bouncing.
3) The potential issue with flat-backed vehicles is clearly described on the W4 product page. This would be no different with any other product on the market.
4) Our mounting poles would not bend unless the rack has been subjected to excessive forces. These can be created by rough terrain, or using the rack on vehicles with a large rear overhang. Again, this is clearly described on the product page.
5) Solid steel products naturally weigh more than aluminium/plastic variants, but are generally safer. This is a core PBR design philosophy.
We do hope that you reply to our email offering up various solutions to your issues.
Many thanks
Chris
TeamPBR
Great product, great customer service!
Excellent customer service and communication. The Ergorack is well engineered to meet the needs of securing my heavy emtb to the roof bars on my car. Perfect, couldn't ask for better.
30 mai 2023
I was really stuck for a spare part for…
I was really stuck for a spare part for my towbar bike rack! Pendle were excellent at responding to my request. The part arrived the next day which was brilliant as I was off to Holland the day after. Five star service, five-star delivery and brilliant customer care thank you very much Pendle.
23 mai 2023
Happy customer
Really helpful phone call, got what I needed and great attention to detail. Delivery was very quick, would highly recommend using these guys again
18 mai 2023
Great service and quick to respond to…
Great service and quick to respond to any questions I had
4 mai 2023
I was looking for a 6 bike trailer so…
I was looking for a 6 bike trailer so checked up on Pendle Bike Trailers and there was what I was after, It was easy to place my order,
Open an account and paid online next it was being promptly dispatched, All great service, I have the trailer in use and very happy with it
2 mai 2023
delivered all good
20 avril 2023
Good bike rack easy to use
3 avril 2023
Arrived next day
Arrived next day. Well packed and easy to put together. All tools needed were supplied
11 avril 2023
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.