W&H Peacock Avis 

They shipped my antique clock by ParcelForce without any FRAGILE marking on the parcel, and of course, it has arrived smashed to pieces. Curiously enough, they did use some FRAGILE tape inside, though! I had asked them to remove the pendulum before packing, but going through the wreckage, I can see that they couldn't even do that. Best avoided unless you are buying something indestructible.

Buyer BEWARE. They advertise items online take the picture nice and hiding the fault in the picture. You buy online. You pay the price plus the online fee for not comming 5 times to the action site and inspect and see and blah blah blah and then when you collect the item it falls apart in your hand missing parts/screws. Then they tell you is YOUR responsibility to check the item that is COMPLETE and that the item works and that is in one piece even if they clearly put the item together to take the picture to fool you. Not the first time when this happened.

VAT
Will be added to the bid price and buyers’ premium on all lots as labelled.

For example:
Bid price 100.00
Buyer’s premium @ 17.5% plus VAT = £21.00
VAT @ 20% on £100 = £20.00
Total £141.00
Very concerning and confused? Not only do you charge buyers a premium of 17.5% plus VAT like most Auctions, Never have I seen an extra 20% on the bid price. It surely is a mistake?

Buyer BEWARE. Whilst this auctioneer says on their website that it is the buyers responsibility to check products before you bid. Be warned they make NO EFFORT AT ALL to check if products work before they auction them so It is very very likely that most things will NOT work.

Has any body else experience racism in there, Some of their staff are very racist towards non whites. racist don't have o be blatant and ovious to show their racism.
U can basically see them smiling and explain about something to some white customers, but when a non white customer asks them about some thing, their face and their tone of voice changes by either saying yes or no as a conversation. Out of the ones in the customer service are worse.
look miserable with attitide( again I think it's only with non whites.

I've had many others telling same thing about them.
Once on the phone I asked to talk to the manager, and the rude woman on the phone goes " we are all managers and bosses here, we can ban who ever we want( it was in relation to her saying she will ban me if I don't pay, after I argued that I didnt bid for the item she is talking about).

It is time they also employ some non white people.

Wer do I start this auction dus not no wot ther doing from the people behind the counter to the porters 1st I put a lot in and thay sead thay missed placed a lot I put in a 7foot long free standing radiator!! And a week later thay did the same with sum paintball helmets..and then thay didn't pass a tool I put in and thay sent it to the scrap bin and sent it to st Neots and sead I got to sort it so I rang around and the guy one the phone sead Yr that happen after 2 weeks of not collecting it it was only 4 days I sead he was like well that won't of happened I sead it did and thay was blaming each other it was perfect.. and it was with a makita chop saw but I got that back sumthing was dodgy thay sead wot did i want for it at the end I sead 50 he sead loads of ball s%@t and wen I wen to colect the money thay taxed me on 50 pound wen it was ther fult DO NOT GO TO PECOCKS AUTION and finally I put a load of records in and put them in to 4 lots and split them to get the best money and the put them in as 1 lot wot a ass thay know nuffing and go on like Professional year right I got 50 pound for elvis beatles now 25 matalica I have bin robed it feels like I'm never going to do auctions agen ill raver do a carboot🤬🤬 this mite be all over the place but thay get me so mad

I was ask by the vendor to withdraw my review as I should of known the company charge to package an item. (I was not advised) it seems the company do not want to take responsibility for their inadequacies to protect items without charging for this as an EXTRA service. If a customer purchased an item for £20 why would they pay another £36 to have it placed in a box then pay £33 to have it delivered! It makes no sense nor is it good business.
As for the karchers the reply comments on, (how the staff were helping the courier with labels etc,) perhaps you are the reason then that all 5 (five) karchers went missing! After all the “Charging for packaging” was not introduced until March 21 I purchased the karchers in February 21 when you had only just introduced courier/postage let alone thought about charging for packaging an item. Your company did not hold the capacity to transport large items hence sending me to another operator.

I decline to withdraw my truthful statement.

Decent live auction - though payment only by bank transfer is out dated most places now have easier online means of payment. Shipping fees outrageous £48 to deliver 2 lots which do not weigh much at all.

Lesson learnt.

Absolute thieves charge £48 for delivery plus £5 if you want adequate cover, claim they cannot weigh the items so I can arrange a courier? Never heard so much nonsense in my life - absolute con men

They charge a $5 charge to literally sign up for their actions. What a disgrace

Purchased several lots from their St Neots Auction recently. I looked carefully at the photos before purchasing. When I collected my lots I noticed that they were covered in orange returns stickers. None of these were showing in the photos as they had been turned inward so as not to be seen. This happed on several lots.
I also purchased a lot of Thompson's waterproofing only to be told it didn't actually exist and they would refund me. I thought we had a contract?
I mentioned when I collected about the orange stickers but nobody was interested. I have since emailed twice and had no reply so am bitterly disappointed with this company. I did think that with a long trading history I could trust them. Obviously not

Worst Auctioneers in UK never use them, they only try to take money from people, and goods never come to your house.