I called Pepper Money today to discuss financial hardship and Mamatha handled the call with real customer service and product knowledge. Mamatha was non judgemental and did her best to get me the bes... Voir plus
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Lisez les avis des autres
I would like to sincerely thank the staff member who helped me this morning while I am currently in hospital dealing with medical and financial stress. They showed genuine care, patience, and under... Voir plus
L'entreprise a répondu
I am super grateful with the help given by Mamatha yesterday. She was kind, approachable and understood all my needs. She was able to out together a plan for me to be able to accomplish my fi... Voir plus
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My experience was so helpful Susan was kind understanding and very professional. Susan explained everything very clearly, she also gave me options that suited me best in regards to my situation. I Hig... Voir plus
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À propos de l'entreprise
- Institution financière
- Société de crédit et de prêt automobile
- Prêteur hypothécaire
- Société financière non banquière
Écrit par l'entreprise
We were established in 2000 to help Australians achieve their financial dreams by providing flexible financial solutions that factor in the ups and downs of real life. Since then, we’ve become one of the largest, most trusted, and award-winning non-bank lenders in Australia and New Zealand.
Coordonnées de contact
Australie
- www.peppermoney.com.au
4,7
Excellent
839 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Les gens ont aussi consulté
I would not recommend Pepper Money to…
I would not recommend Pepper Money to anyone who values efficiency and modern customer service.
For a financial services provider operating in 2026, many of their processes feel unnecessarily outdated. For example, the only payment method available to me has been direct debit. If a payment is missed, there is no simple online option to rectify it. Instead, customers are required to call the customer service team, which often involves extremely long wait times. As I write this review, I have been on hold for 29 minutes waiting to make a payment.
Adding an Authorised Representative is also far more cumbersome than it should be. The process requires printing, signing and returning a paper form. While this may have been standard practice years ago, it feels out of step with the digital capabilities offered by most modern lenders.
What is most frustrating is that Pepper Money has invested in an online customer portal that gives the impression of a contemporary banking experience, yet it offers very limited functionality when it comes to managing your account. Many tasks that should be simple and self-service still require manual intervention and lengthy phone calls.
These barriers create unnecessary inconvenience for customers who are simply trying to manage their accounts responsibly. Rather than making it easy to resolve minor issues, the systems seem designed in a way that adds friction to the customer experience.
Based on my experience, I would rather refinance or pay out my loan entirely than continue dealing with these processes—which is exactly what I intend to do, once someone answers the phone.
16 juin 2026
Avis spontané
Réponse de Pepper Money Australia
Hi Eden,
Thank you for taking the time to share such detailed feedback. I am sorry to hear about your experience and the frustration caused with the extended wait time while trying to make a payment.
So, we can best help, could you please email your full name and best contact number to cx@pepper.com.au and I will have a representative explain the payment options available to you.
Kind regards,
Mile
They are excellent
They are excellent, helpful and professional.
Highly recommend
15 juin 2026
Avis spontané
Réponse de Pepper Money Australia
Hi Bob,
We’re pleased to know you found the team excellent, helpful, and professional.
We truly appreciate your recommendation and your support, and your 5-star review means a lot to us.
Kind regards,
Mile
Réponse de Pepper Money Australia
Hi Chris,
We appreciate you giving us 5-stars!
Kind regards,
Mile
Simon was very respectful to my…
Simon was very respectful to my situation and was more than helpful which considerably eased the stress
15 juin 2026
Avis spontané
Réponse de Pepper Money Australia
Hi David,
We’re pleased to hear that Simon treated you with respect and provided helpful support during a difficult time. Knowing he was able to alleviate some of your stress truly means a lot to us.
Kind regards,
Mile
You are listening and understanding our…
You are listening and understanding our situation. Thanks very much.
12 juin 2026
Avis spontané
Réponse de Pepper Money Australia
Hi Norm,
Ensuring our representatives are understanding of your situation is important to us, and we’re glad we could support you.
Kind regards,
Mile
They are really understanding and kind…
They are really understanding and kind to their customers
9 juin 2026
Avis spontané
Réponse de Pepper Money Australia
Hi Gerardo,
Thank you for the lovely review, It's great hearing that you were supported by our representatives.
Kind regards,
Mile
Réponse de Pepper Money Australia
Hi Shane,
Thank you for the 5-stars and it's great to hear our team left a great impression on you.
Kind regards,
Mile
Made an otherwise stressful experience…
Made an otherwise stressful experience very easy and helped my family immensely. Service was pleasant and helpful.
2 juin 2026
Avis spontané
Réponse de Pepper Money Australia
Hi,
It’s wonderful to hear that our team made things easy for you and your family. We truly value your feedback and we're glad that we were able to make your experience a pleasant one.
Kind regards,
Mile
Very bad lender
Very bad lender. My car got stolen and insurance is about to pay off the loan. PepperMoney keep adding late fees on monthly payment when it is discussed that the loan will be paid off soon.
4 juin 2026
Avis spontané
Réponse de Pepper Money Australia
Hi Tarek,
I am sorry to hear about your car being stolen and I understand this isn't an easy time.
When a loan is still active, standard account terms (including scheduled payments and any applicable fees) may continue to apply until the insurance payout is received and the balance is finalised. I want to make sure everything has been handled appropriately in your case and I have referred this to one of our representatives to give you a call to further discuss.
Kind regards,
Mile
Réponse de Pepper Money Australia
Hi Ralph,
Thank you for the 5-stars, and the shout out to Simon.
Kind regards,
Mile
Excellent Finance Experience With Pepper
Divya and Catherine from Pepper were great to deal with. Very quick with follow up and excellent with communication.
3 juin 2026
Avis spontané
Réponse de Pepper Money Australia
Hi Nick,
We’re delighted to hear that Divya and Catherine provided such a positive experience. It’s great to see their efforts recognised, and I’ll be sure to pass on your comments to both of them.
Kind regards,
Mile
I called Pepper Money today to discuss…
I called Pepper Money today to discuss financial hardship and Mamatha handled the call with real customer service and product knowledge. Mamatha was non judgemental and did her best to get me the best deal. The call ended with me feeling valued as a customer who is undergoing hardship. Thankyou Mamatha. You are a super star!
2 juin 2026
Avis spontané
Réponse de Pepper Money Australia
Hi Brian,
I am glad to hear that Mamatha was able to give you the support you needed during a difficult time.
Your lovely review will be shared with Mamatha and we're sure she will appreciate the positive feedback!
Kind regards,
Mile
Good customer service
2 juin 2026
Avis spontané
Réponse de Pepper Money Australia
Hi Warren,
Thank you for giving us 5 stars!
Kind regards,
Mile
I had a great experience.
Simon was really knowledgeable had a great customer service and a very kind person.
Overall, I had an excellent experience.
Many , many Thanks
1 juin 2026
Avis spontané
Réponse de Pepper Money Australia
Hi Dorinel,
Thank you for such a lovely review! I am happy to hear that Simon’s knowledge, and genuine care had a positive impact on your experience. I'll be sure to pass on your lovely feedback to him. Thank you for taking the time to share it with us!
Kind regards,
Mile
Réponse de Pepper Money Australia
Hi Derek,
Thank you for giving us 5-stars!
We're glad that we made things easy for you.
Kind regards,
Mile
Great people to deal with
Great people to deal with, very helpful and understanding to your situation.
Will be recommending friends
28 mai 2026
Avis spontané
Réponse de Pepper Money Australia
Hi John,
Thank you so much for giving us 5-stars!
We thank you for taking the time to share your experience—I am glad to hear our team was able to support you and understand your situation.
Kind regards,
Mile
I forgot his name 🤦🏽
I would like to sincerely thank the staff member who helped me this morning while I am currently in hospital dealing with medical and financial stress. They showed genuine care, patience, and understanding during a very difficult time for me.
They took the time to listen, explain everything clearly, and helped guide me through my financial situation without making me feel judged or rushed. Their kindness and professionalism made a big difference and helped take a lot of pressure off my shoulders.
I truly appreciate the support and compassion they showed me today. People like them make a hard situation a lot easier to get through, and I’m very grateful for their help
28 mai 2026
Avis spontané
Réponse de Pepper Money Australia
Hi Marius,
Thank you so much for your kind words. We’re truly sorry to hear you’re going through such a challenging time, and we sincerely hope things improve for you soon.
It's great knowing that our team member was able to support you with care, patience, and understanding when you needed it most.
We’ll be sure to pass your heartfelt thanks on to the staff member involved—they’ll be incredibly grateful to know the positive impact they made.
Kind regards,
Mile
I am super grateful with the help given…
I am super grateful with the help given by Mamatha yesterday. She was kind, approachable and understood all my needs.
She was able to out together a plan for me to be able to accomplish my financial goals.
I am deeply grateful for her support.
Kindly,
Isabel Quintero.
26 mai 2026
Avis spontané
Réponse de Pepper Money Australia
Dear Isabel,
Thank you so much for your kind and thoughtful feedback. We’re delighted to hear about your positive experience with Mamatha —
It’s wonderful to know she was able to work with you to put a clear plan in place for your financial future. We’ll be sure to pass along your appreciation to her.
Thank you again for taking the time to share your experience — it means a lot to us.
Kind regards,
Mile
Réponse de Pepper Money Australia
Hi Bachar,
I am happy to hear that the experience you have had with us has been a good one.
Kind regards,
Mile
All my interactions have been met with…
All my interactions have been met with great customer service
22 mai 2026
Avis spontané
Réponse de Pepper Money Australia
Hi Remo,
We’re really pleased to hear that every interaction has been a positive one—providing consistent, helpful service is exactly what we aim for. We appreciate you giving us 5-stars!
Kind regards,
Mile
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