Online banking is flaky and pathetic. They love to over communicate via snail and email, but half the time the communications are erroneous. They draw the wrong mortgage payment amount from the Offset... Voir plus
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Lisez les avis des autres
This is our 4th investment loan with pepper 🌶️ money 💰 in the last 12 months. They have been easy to work with & have supported us building a property portfolio for our families future. Thanks for h... Voir plus
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Currently going through a difficult time, where I never thought I would have to ask for help. I was able to speak with a representative Jose who was kind, empathetic of my current situation. Jose took... Voir plus
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Pepper Money is by far the best bank for all your lending needs because they treat you like a human and not a number. Have options if things change regarding your circumstances and have solutions th... Voir plus
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À propos de l'entreprise
- Institution financière
- Société de crédit et de prêt automobile
- Prêteur hypothécaire
- Société financière non banquière
Écrit par l'entreprise
We were established in 2000 to help Australians achieve their financial dreams by providing flexible financial solutions that factor in the ups and downs of real life. Since then, we’ve become one of the largest, most trusted, and award-winning non-bank lenders in Australia and New Zealand.
Coordonnées de contact
Australie
- www.peppermoney.com.au
4,7
Excellent
934 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Pepper Money Australia
Hi Libin,
Thank you for the 5-stars and for recommending us.
Kind regards,
Mile
helped me out when I really needed it
13 mars 2026
Avis spontané
Réponse de Pepper Money Australia
Hi Ray,
It's lovely to hear that we could help you when you needed it most!
Kind regards,
Mile
Excellence in customer service
So kind and efficient each time I ring. Very helpful in supporting me to achieve what I needed. Very impressed. Thank you
11 mars 2026
Avis spontané
Réponse de Pepper Money Australia
Hi Tanja,
Thank you so much for your lovely feedback! I’m really glad we could help and that your experience was a positive one. Please don’t hesitate to reach out anytime you need support.
Kind regards,
Mile
Easy to work with
Easy to work with, very accommodating for my needs. The only problem is when it comes to settlement, lack of communication and still waiting on settlement date
6 mars 2026
Avis spontané
Réponse de Pepper Money Australia
Hi Rebecca,
I’m glad to hear you found us easy to work with and that we we're able to accommodate your needs.
I’m sorry to hear about the frustration around the settlement stage. Communication should always be clear and timely, especially at this point in the process.
Please email your best contact number to cx@pepper.com.au and I’ll follow this up immediately and make sure you receive an update on your settlement date as soon as possible,
Kind regards,
Mile
My favourite finance company
I have found them extremely easy to use, fast processing times and smooth for everything. For someone who was still new to borrowing anything and didn’t have much to back me up they were willing to work with me to finance my first car.
11 mars 2026
Avis spontané
Réponse de Pepper Money Australia
Hi Gemma,
We’re so pleased to hear that you found everything easy to navigate, with quick processing times and a smooth overall journey. It’s especially great to know that we could support you as a first-time borrower and help you finance your first car.
Kind regards,
Mile
They help me out when it got tuff for me
18 septembre 2025
Avis spontané
Réponse de Pepper Money Australia
Hi Leander,
It's great to hear that we helped you out during a difficult time.
Kind regards,
Mile
Pepper have been great to deal with
Pepper have been great to deal with, and access to information is not difficult
11 mars 2026
Avis spontané
Réponse de Pepper Money Australia
Hi Julie,
Thank you so much for your feedback! We’re really glad to hear that you’ve had a positive experience with Pepper and that accessing information has been easy for you. If there’s ever anything more we can do to support you, please don’t hesitate to reach out.
Kind regards,
Mile
I had an amazing experience
I had an amazing experience, The customer service was great, friendly, knowledgeable, and efficient. They made the entire process stress-free
Tania was very helpful and made sure everything was perfect. Thank you
11 mars 2026
Avis spontané
Réponse de Pepper Money Australia
Hi Daniel,
I am happy to hear you had an amazing experience and that our customer service team made the process smooth and stress‑free.
We’re especially glad to hear that Tania was able to make everything perfect for you — we’ll be sure to pass along your kind words.
We truly appreciate you taking the time to share your experience, and we look forward to helping you again in the future!
Kind regards,
Mile
A lender that doesn't pester you about…
A lender that doesn't pester you about anything else bar updates that you need to know about your loan
11 mars 2026
Avis spontané
Réponse de Pepper Money Australia
Hi Jamie,
We’re glad to hear you appreciate our straightforward approach and that our updates are clear and relevant to your loan. We’re all about keeping things simple and respectful for our customers.
Kind regards,
Mile
easier to deal with
easier to deal with, clear and precise about loan options, quick approval, very helpful to tailor the personal loan to my needs
11 juillet 2025
Avis spontané
Réponse de Pepper Money Australia
Hi Suzi,
It's awesome to hear our team provided clear loan options and quick approval. It’s also great to know we could tailor the personal loan to suit your needs. We really appreciate you sharing your experience!
Kind regards,
Mile
Easy process
Easy process, easy approval, quick to pay. Just a seamless process
17 novembre 2025
Avis spontané
Réponse de Pepper Money Australia
Hi Tracey,
Thanks so much for your 5-star review! I am happy to hear the process felt easy, the approval was smooth, and everything moved quickly for you. It’s great to know your experience was seamless from start to finish.
Kind regards,
Mile
I wouldn't have a home loan if not for…
I wouldn't have a home loan if not for Pepper Money
28 novembre 2025
Avis spontané
Réponse de Pepper Money Australia
Hi Sandy,
It's wonderful to know we could help you achieve your home loan when it mattered most. It means a lot to know we played a part in supporting your journey.
Kind regards,
Mile
I found pepper money easy to deal with…
I found pepper money easy to deal with and and a good help
27 mars 2025
Avis spontané
Réponse de Pepper Money Australia
Hi Dwayne,
Thank you for your feedback! We’re delighted to hear you found Pepper Money easy to deal with and helpful throughout the process. We really appreciate you taking the time to share your experience.
Kind regards,
Mile
happy with the progress the loan took
happy with the progress the loan took
good customer service highly recommended
18 février 2026
Avis spontané
Réponse de Pepper Money Australia
Hi Kayla,
We’re glad to hear you’re happy with the progress of your loan and that you received good customer service. We truly appreciate the recommendation.
Kind regards,
Mile
The best non bank lender I have ever…
The best non bank lender I have ever used. I use pepper for many properties purchases and personal loan needs
Highly recommend pepper for anyone’s lending needs
10 mars 2026
Avis spontané
Réponse de Pepper Money Australia
Hi Dale,
It's fantastic to hear that we are the best non‑bank lender you’ve worked with. It means a lot that you’ve trusted us across multiple property purchases and personal lending needs. We truly appreciate your recommendation and look forward to continuing to support your lending goals.
Kind regards,
Mile
I am on my second lending agreement…
I am on my second lending agreement with Pepper money, both car loans.
Pepper money has been hassle free, all I need to do is call and speak to somebody and they are there and helpful to my needs. They accepted me when others wouldn't.
My experience has been Amazing and if a family member or friend asked me if a lender could help them. I would suggest pepper money.
10 mars 2026
Avis spontané
Réponse de Pepper Money Australia
Hi Natalie,
Thank you so much for sharing your experience! We’re thrilled to hear that your second lending agreement with us has been just as smooth and supportive. It’s great to know our team has been able to help whenever you’ve needed us, and that we could assist when other lenders couldn’t.
Kind regards,
Mile
Réponse de Pepper Money Australia
Hi Luke,
Thank you for giving us 5 stars!
Kind regards,
Mile
Great people to deal with
Great people to deal with. They offer flexible finance products that really work for me. Application process is professional but relaxed. Highly recommended.
10 mars 2026
Avis spontané
Réponse de Pepper Money Australia
Hi Kym,
It’s wonderful to know that the application process felt both professional and relaxed. We truly appreciate the recommendation.
Kind regards,
Mile
A trusted company that values their customers
Great customer service and hassle free
10 mars 2026
Avis spontané
Réponse de Pepper Money Australia
Hi Glen,
We’re delighted to hear you found our customer service great and the process hassle‑free. We appreciate you taking the time to share your experience.
Kind regards,
Mile
Self Funded Retirees
We are self funded retirees and Pepper Money were the only bank willing to help us out with a small loan for a short while!
10 mars 2026
Avis spontané
Réponse de Pepper Money Australia
Hi Brenda,
It’s great to hear that we were able to support you when you needed it most. Being self‑funded retirees can sometimes make borrowing more challenging, so I’m glad they were willing to step in and assist with a short‑term solution.
Kind regards,
Mile
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