Personalised Gifts Shop Avis 

Excellent and efficient service. If a problem arises with a product, the issue is very quickly and professionally resolved.

Some very nice ideas for personalised Christmas presents.

Charlotte was really responsive to my request and did her best to chase the courier when I was anxious about the parcel arriving on time! Great customer service!

Ordered a vase for my mums 70th birthday , didn’t come how I’d personalised it and when I spoke to customer service they wouldn’t do anything about it and I was left with a vase that’s completely not fit for purpose.

I ordered some glass photo blocks as bridesmaid gifts and when I received them the prints were abit faded like machine had run out, so I emailed customer services and they were more than happy to help! Really fast , easy communication. I spoke with Charlotte and she was an absolute star, sent them out again but unfortunately the parcel was lost and with my wedding only being 2 weeks away , Charlotte followed up the situation and sent out the blocks again for 2 day delivery! Cannot fault this company they’ve done an amazing job and the blocks have now come perfect and in time for the wedding! Would 100% use again , thank you!

Bought a photo box as a wedding anniversary gift. I am so impressed with the quality of the item, it is beautifully made. I would highly recommend personalised gift shop and will definitely be buying from them again

Superb quality and lovely quick delivery and very helpful updates of the progress of my order. Two wonderful aprons (Mr & Mrs) and a chef hat for a 2nd Wedding Anniversary (Cotton!). Gifts put smiles on faces and very useful too. So many wonderful ideas on this lovely shop, so I will certainly be back for more. Many thanks.

Dreadful experience. Sent a relative a large sweet gift for her 65th birthday- her name is Julie and the label on the jar said Steve. They offered a replacement label!!! Would not recommend and won’t be using them again.
UPDATE
The company then offered to send a replacement jar into which the recipient would empty her sweets and then return the first jar! Come on Personalised Gifts! Who is running your customer service.
I declined the offer.

My order arrived in 2 days.
I ordered 3 items but unfortunately 1 item needed attention. I emailed them straight away and with in 30 min the problem was rectified and a new item would be on its way. The replacement arrived 2 days later. I can not fault the service of this company. Would recommend and use again.

Beautiful little personalised item. I made error for engraving realised immediately and tried to edit as offered in email but no order found- problem with Google Chrome once I changed browser all worked perfectly. Fast delivery in time for celebration thank you

Excellent and quality produce at an extremely reasonable price! Fast delivery and already passed details to other people who saw the personalised apron and wanted one because of the amazing stitching detail and quality. Please support small businesses. Would definitely use again.

5 stars just isn’t enough . Brilliant products brilliant service and communication and super fast delivery . I ordered a personalised chopping board for my mum - the quality is really excellent and such a great price . I ordered on Sunday and received today honestly would not buy from
Anywhere else

I ordered a personalised glass as a gift. When it arrived, it was presented in a sturdy box. You pay extra for the box if you want one. It was wrapped so tightly, which was a good thing as my driver tends just launch parcels over the gate! The glass is small but that was my fault as I missed to read the measurement details. The glass is engraved so cannot use in the dishwasher. Overall lovely just wish it was a tiny bit bigger.

I recently ordered a personalised cheese board for my friends 40th birthday! It's beautiful, but unfortunately it arrived with a crack on the side from the delivery.
I emailed the team immediately and got a speedy and very professional response from Charlotte - and a replacement cheeseboard was sent in the post the next day.
Thank you so much! I really appreciate your amazing service.

Had a few teething issues with the product, but the team were so supportive and helpful, the issues were squashed immediately. Would definitely order again as the customer service was outstanding!

I made this order a bit late, last minute thing for a wedding. I emailed them asking if there was any possibility for them to be done quickly and sent out quickly and they stepped up amazingly, they sent that order out on next day delivery and it arrived next day and the personalised slippers are so lovely.
What great customer service and products.
I will def be ordering from them again
. Big huge 5 stars from me

Placed an order, it arrived during the day when no one was home (at work). Never left it anywhere or with neighbour. Got Email to say parcel delivery was unsuccessful. I contacted company and was told “You have to re pay for another delivery or it goes in the bin, your order is non refundable”. This is the 2nd time I’ve had this, gave them the benefit of the doubt the 1st time. Their courier EVRI are awful. Poor customer service throughout. Not many people are home during the day during the week so to return package to depot and request a re shipping fee is absolutely ridiculous. Never again, avoid!

Absolutely perfect order very carefully made well packed Absolutely beautiful present for my friend. Delivery is fast customer service is amazing highly recommend will use again. Thank you

Highly recommend i can honestly say this company put customers first i had a problem with a purchase and straight away got back to me with a replacement, so helpfull and understanding witch it is very rare when buying online Always there to help with queries too delivery is really good too ive ordered several different times and no problem always packaged very well too As you can see im a massive happy customer ☆☆☆☆☆

I had a slight problem with my order but it was very quickly rectified with no qualms whatsoever. Excellent 1st class service. Thank you so much.

Lovely personalised items, great attention to detail and great quality. Would highly recommend.